Extended Stay America Select Suites - Chicago - Naperville - East

Hotels
•
Extended Stay America Suites
7 (326 reviews)
1827 Centre Point Circle , Naperville , US
+1 630-577-0200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
convenient location
helpful staff
clean sheets
Cons:
dirty rooms
missing amenities
poor customer service

Categories

Cleanliness
5.75
Several reviews mentioned cleanliness issues like dirtiness and bugs.
Service
8.25
Mixed sentiments about service; specific praise for helpful staff but some negative experiences noted.
Location
8.25
Positive comments about location being convenient.
Room Quality
6.25
Comments on uncomfortable features in the room, like a bad smell and lack of essential supplies.
Amenities
5.75
Reviews criticized missing amenities like a pool, ice machines, and kitchen supplies.
Value for Money
7.25
Standard quality for this hotel tier; expectations based on pricing.
Food and Beverage
7.25
No specific mentions; standard quality for this hotel tier.
Overall Experience
7.25
Overall experience varied, but some positive aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:41

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Chicago. Cook your own meals and feel at home during your longer stay.

Complimentary Amenities
Enjoy free WiFi, 24-hour front desk service, and onsite parking during your stay. The hotel also offers laundry and ironing facilities, ensuring you have everything you need for a comfortable visit.

Nearby Corporate Headquarters
Conveniently located near major corporate headquarters, including Alcatel Lucent, OfficeMax, and BP, our hotel is the perfect choice for business travelers. Book now for a productive and relaxing stay.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.

Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee

A valid credit card is required at check-in for payment; cash is not accepted

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7
Based on 326 reviews
Cleanliness: 5.75
Service: 8.25
Location: 8.25
Room Quality: 6.25
Amenities: 5.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 7.25
F
FoxxyBrown2 • family_with_children • us
1
Pros:

Nothing at all

Cons:

The type of people who stays there are badd

2026-10-21 • via Nuitee
G
Gerardo • family_with_children • us
7
2026-10-15 • via Nuitee
L
Lisa • solo_traveller • us
7
Pros:

The staff

Cons:

The cleanliness of the bathroom

2026-10-12 • via Nuitee
J
jason • solo_traveller • us
3
A mess
Pros:

Proximity to things

Cons:

Showed up after check In time and room was not ready. Told to come back in 15-20 minutes. Room was still dirty, itchy. No trash cans outside or in the lobby. Only one luggage cart that was 98percent never available. In a room that clearly had pets. Wife was sneaking. Went to complain about it and confront desk people available

2026-10-11 • via Nuitee
A
Aldrea • solo_traveller • us
10
2026-10-09 • via Nuitee
T
Thurlby • solo_traveller • us
1
2026-10-08 • via Nuitee
T
Tamia • couple • us
5
2026-09-19 • via Nuitee
P
Patricia • couple • us
8
2026-09-17 • via Nuitee
M
Martha • couple • us
5
The hotel seemed shabby, but room rate was reasonable.
Pros:

Comfortable bed

Cons:

Elevator floor dirty, hallway dingy and dirty, peeling paint in room

2026-09-17 • via Nuitee
G
GERALD • couple • us
7
Thank you for the immediate help with double billing and correcting this error.
Pros:

Friendly staff ... room spacious and clean .... staff resolved problem with double billing (we had paid Sept. 12 by PayPal but night clerk had wife pay by Visa ... then morning staff confirmed our earlier payment and refunded the Sept. 14 payment (credit to Visa card). Location was quiet ... and we slept well.

Cons:

2 lights had to be unplugged or the light unscrewed to turn them off ...
bathroom door was damaged on the bottom edge (could be painted easily or kick plate over edge).
Original microwave in room unplugged but 2nd microwave was plugged in. (unplugged one should be removed).
No washcloths with towels. Had to wet a corner of a towel to have a washcloth. It was late and desk was closed when we discovered this. Did not want to connect with staff in our night wear.
So overall impression is ... how careful is this lodging with other details needed for security?

2026-09-17 • via Nuitee
S
Sonja • solo_traveller • us
1
Cons:

I was called a fouls name by housekeeping after she opened the room door before check out. This was addressed to management. In which he told me...housekeeper does not speak that way. 2 other people witnessed the behavior of the housekeeper

2026-09-11 • via Nuitee
P
Pranita • family_with_children • us
10
had a nice, quiet stay and would recommend the property due to the clean rooms, helpful staff, and normal atmosphere, de
Pros:

Rooms were clean and basic toiletries were provided and staffs were very helpful and nice. It was very quiet and normal humans around. Had a nice stay and would recommend.

Cons:

It’s little run down and there were unpleasant smells. Could get rid of smells with deodorizer. Shower curtains should be changed because it wasn’t waterproof and water was getting all over the floor. Tighted the shower head because it was moving 😭😭 DEODORIZE THE ROOM FOR REAL🙌🏼🙌🏼 and hall ways. Rooms are smoke free but it was smelling bad 🤷🏻‍♀️

2026-09-08 • via Nuitee
M
Mugeeb • couple • us
1
Not clean and smells bad
Pros:

NA

Cons:

The smell of smoke and weed everywhere, and the room smells very bad.

2026-09-06 • via Nuitee
T
Tonysha • couple • us
1
Terrible experience
Pros:

Had a hard time checking in. My room wasn’t expected until I got there. Paid for my room before I arrived and employee still had me wait over a hour and a half gave me such a hard time and I ended up paying for the room and leaving

Cons:

Yes could have been much better

2026-08-31 • via Nuitee
Y
Yesenia • couple • us
10
2026-08-24 • via Nuitee
R
Rita • extended_group • br
4
Razoável
Pros:

A propriedade a pesar de ter cozinha não disponibilizava itens de cozinha. Pedi uma toalha extra, pois só havia duas no quarto e éramos três pessoas, e ao me darem a toalha extra disseram que as próximas seriam pagas.

Cons:

Localização

2026-08-23 • via Nuitee
A
Andy • solo_traveller • us
8
2026-08-23 • via Nuitee
S
Sanchez • couple • us
5
love the location everything is near but the rooms do need some upgrading.
Pros:

the price is affordable.

Cons:

rooms need some upgrading.

2026-08-09 • via Nuitee
J
Joshua Saputra • solo_traveller • us
1
Bad to have family stay
Cons:

The room smell really bad, dirty, the lobby on Sunday is closed and no information how to check out.

2026-08-03 • via Nuitee
P
Pulkit • family_with_children • nz
1
Unexpectedly bad
Pros:

Room was dirty and outdated. We got nonsmoking room but it was full of smoke smell. Room, appliances, furniture were all outdated. We don’t even spend 30 mins in the room and left.

Cons:

Nothing

2026-07-23 • via Nuitee