Extended Stay America Suites - Memphis - Germantown

Hotels
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Extended Stay America Suites
6.4 (412 reviews)
6500 Poplar Avenue , Memphis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice rooms
Cons:
Unsanitary conditions
Difficult check-in process
Inadequate cleaning

Categories

Cleanliness
2.98
Completely unsanitary! Floors hadn’t been cleaned in what looked like months, the bottoms of my feet were completely black. The tub had chips and stains, and sheets had yellow spotting.
Service
7.95
Staff member Kenosha was a true gem, and Craig and Mrs. Erica at the front desk are very nice, patient, and understanding.
Location
8.49
The location is ideal being close to grocery stores, shopping, and restaurants.
Room Quality
5.94
Room was reasonable shape, but the cleaning is not good, and the hotel overall smells pretty bad.
Amenities
5.97
Full-size refrigerator is wonderful, but there was grime on countertops and heavy dirt in drawers.
Value for Money
6.43
Standard quality for this hotel tier, but given the cleaning issues, the value perception may be affected.
Food and Beverage
6.98
Standard quality for this hotel tier.
Overall Experience
6.45
Mixed feelings due to cleanliness issues but positive highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:26

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Memphis. Cook your own meals and feel at home during your stay.

Complimentary Grab-and-Go Breakfast
Start your day right with our grab-and-go breakfast, featuring a selection of bars, muffins, hot cereal, coffee, and tea. The perfect way to fuel up for a day of exploring Memphis.

Convenient Location near Top Attractions
Located close to the Memphis Zoo, Graceland, and the Civil Rights Museum, our hotel is the ideal choice for travelers looking to explore the best of Memphis.

Book now for a comfortable and convenient stay at Extended Stay America - Memphis - Poplar Avenue.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 412 reviews
Cleanliness: 2.98
Service: 7.95
Location: 8.49
Room Quality: 5.94
Amenities: 5.97
Value for Money: 6.43
Food and Beverage: 6.98
Overall Experience: 6.45
M
Martinez • couple • us
1
This guys didn’t honor my reservation and they cancel it leave me at the night with rain
Pros:

Nothing

Cons:

Nothing

2026-04-02 • via Nuitee
E
Elizabeth • solo_traveller • us
3
I will never stay at an extended stay again
Pros:

Location to my class at MAAR was great

Cons:

I did not feel safe. Transients in parking lot. The entire hotel STUNK of cigarettes, marijuana and some nasty hotel masking cover up deodorant smell. It was horrible. Barking dogs in rooms kept me up. All my clothes stink/stunk for class. The common areas were worn down and tired. Halls to rooms were filthy and a few days went by before it was picked up. I will never stay at one of these again.

2026-03-30 • via Nuitee
E
Ebony • couple • us
4
2026-03-21 • via Nuitee
E
Eugene • family_with_children • us
1
2026-03-10 • via Nuitee
S
SHIRLEY • couple • us
7
2026-03-07 • via Nuitee
L
Lee • couple • us
6
2026-03-07 • via Nuitee
P
Pickney • family_with_children • us
10
2026-03-02 • via Nuitee
D
Dor • family_with_children • il
2
2026-01-20 • via Nuitee
C
Calandria • couple • us
10
2026-01-19 • via Nuitee
L
LaSale • solo_traveller • us
10
2026-01-10 • via Nuitee
L
LaSale • extended_group • us
10
2026-01-10 • via Nuitee
M
michael • family_with_children • us
10
Good stay
Pros:

Everything

Cons:

Nothing

2026-01-09 • via Nuitee
A
Ava • family_with_children • us
3
Not super pleasant experience. Will not stay here again.
Pros:

Staff member Kenosha. A true gem & the single reason we weren't left without a room.
Room was reasonable shape & comfort. Beds were fairly good & kitchenette was nice.

Cons:

They have literal front desk hours. Better be prepared to get there early. We had delays & didn't & no one read the messages we sent to inform property. So we almost weren't able to get checked in at all after very long day of driving.

2026-01-08 • via Nuitee
A
Ava • family_with_children • us
3
2026-01-06 • via Nuitee
J
Jeremy • couple • us
10
2026-01-06 • via Nuitee
T
Tahirah • couple • us
6
2026-01-04 • via Nuitee
L
Lillian R • family_with_children • us
1
We didn’t stay, Jerika understood and cancelled our stay waiting on my refund . I rebooked at a holiday inn
Cons:

They were not able to accommodate me with 3 children under 10. I was going to be assigned rooms far apart. It was a safety issue. I am waiting on my refund!

2026-01-02 • via Nuitee
L
LaSale • extended_group • us
10
2026-01-02 • via Nuitee
R
R856DDfredh • Solo travel
10
Great staff and wonderful service
Pros:

Best place ever will always stay there Craig is awesome and Mrs Erica is fabulous. My experience has been very good would recommend.

2025-12-31 • via Tripadvisor
J
Johnny • family_with_children • us
7
2025-12-29 • via Nuitee