Extended Stay America Suites - San Francisco - San Mateo - SFO

Hotels
•
Extended Stay America Suites
7.7 (516 reviews)
1830 Gateway Drive , San Mateo , us
+1 650-574-1744

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Helpful staff
Cons:
Dirty rooms
Limited breakfast
Unfriendly interactions

Categories

Cleanliness
6.78
Multiple complaints about dirty rooms and unclean common areas.
Service
8.75
Friendly service noted, though some negative interactions reported.
Location
9.29
Great location, conveniently situated next to I92 and near restaurants.
Room Quality
7.24
Some rooms reported as dirty, with noise concerns from the freeway.
Amenities
7.27
Basic amenities with limited offerings for breakfast and room cleaning.
Value for Money
8.23
Prices are reasonable but additional fees for pets are seen as excessive.
Food and Beverage
5.78
Breakfast options are very limited and not up to expectations.
Overall Experience
8.25
Overall experience was acceptable but several issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:30

Property Description

Convenient Kitchenette Amenities
Featuring a kitchenette in every room with essential appliances, Extended Stay America - San Francisco - San Mateo - SFO ensures a comfortable and convenient stay. Guests can easily prepare their meals just like at home.

Complimentary Grab-and-Go Breakfast
Start your day right with the daily free grab-and-go breakfast offering a variety of options from breakfast bars to hot cereal. Enjoy a quick and hassle-free breakfast before heading out to explore the nearby attractions.

Prime Location
Located in San Mateo, our hotel is surrounded by popular attractions such as Coyote Point and Hillsdale Mall. With free WiFi and a 24-hour front desk, your stay at Extended Stay America - San Francisco is bound to be both enjoyable and stress-free.

Book now for a delightful extended stay experience at Extended Stay America - San Francisco - San Mateo - SFO.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.7
Based on 516 reviews
Cleanliness: 6.78
Service: 8.75
Location: 9.29
Room Quality: 7.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 5.78
Overall Experience: 8.25
M
Michael • extended_group • us
6
2026-08-12 • via Nuitee
P
Patrick • solo_traveller • us
10
Awesome
Pros:

All great.

Cons:

Checking out... wanted to stay.

2026-08-04 • via Nuitee
A
Ambriz • extended_group • us
10
Very comfortable, very clean, quiet stay.
Pros:

Clean, quiet, a lot of available parking.

2026-07-25 • via Nuitee
L
Li-Jen • solo_traveller • us
7
Pros:

The facilities are generally clean and acceptable with friendly staff.

Cons:

Their WIFI is not compatible with newer iPhones (I have an iPhone 16) and I had to call a tech support who spent over an hour to manually connect the phone to the facility’s network. If you don’t have unlimited data package and work off your phones a lot, be mindful of this.

2026-07-24 • via Nuitee
M
Mohsen • couple • us
1
2026-07-22 • via Nuitee
A
A J • solo_traveller • us
5
This is an overpriced and dismal place.
Pros:

The bed was comfortable.

Cons:

Horrible breakfast. Towels not great. No real amenities in room without asking for something special. Noisy neighbors.

2026-07-08 • via Nuitee
M
Mick • couple • us
1
2026-07-06 • via Nuitee
L
Lesli Joselin • family_with_children • us
10
2026-07-03 • via Nuitee
M
Montoya • couple • us
7
2026-06-27 • via Nuitee
M
Mortelle • solo_traveller • us
10
2026-06-25 • via Nuitee
M
Markus • solo_traveller • us
1
Pros:

Nothing

Cons:

Ver noisy. Literally, the rooms are 25 yards next to a busy freeway. Furniture is pretty dated and spider webs hanging from the ceiling. Absolutely overpriced!

2026-06-19 • via Nuitee
S
Sandi • solo_traveller • us
9
2026-06-14 • via Nuitee
E
Emeline • solo_traveller • fr
8
Séjour agréable
Pros:

- Emplacement proche de l'aéroport (environ 15 min en voiture)
- Parking gratuit
- Personnel serviable
- Chambre et salle de bain spacieuses, litterie confortable
- équipements : micro-onde, cuisinière, réfrigérateur
- Vue sur une petite cour arborée

Cons:

- Il est mentionné que le petit-déjeuner est inclus mais ce n'est pas le cas. Il s'agit uniquement de café et de quelques muffins. C'était décevant.
- Accecibilité du wifi uniquement pour une seule personne/chambre sinon il faut payer un supplément.

2026-06-14 • via Nuitee
J
JACQUELINE • family_with_children • us
1
2026-06-04 • via Nuitee
H
Hazem • solo_traveller • eg
10
2026-06-01 • via Nuitee
Y
YI CHEN • family_with_children • tw
7
商務短暫1-2日可以但一定要租車
Pros:

位置不錯

Cons:

配備有點簡陋

2026-05-31 • via Nuitee
L
Luis • family_with_children • us
10
2026-05-25 • via Nuitee
E
Eugenia • solo_traveller • us
1
2026-05-25 • via Nuitee
J
Jessica • couple • us
1
The customer service sucks
Pros:

Nothing

2026-05-21 • via Nuitee
S
saleem • couple • ae
5
Good for very short stay , like 1-3 days, more than this is not good.
Pros:

Location is good.

Cons:

Service maintenance inside the restroom was very bad, Breakfast was very poor. front desk tram not always available. cleaning service/house keeping not available.

2026-05-20 • via Nuitee