Extended Stay America Suites - San Francisco - San Mateo - SFO

Hotels
•
Extended Stay America Suites
7.7 (474 reviews)
1830 Gateway Drive , San Mateo , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Helpful staff
Cons:
Dirty rooms
Limited breakfast
Unfriendly interactions

Categories

Cleanliness
6.78
Multiple complaints about dirty rooms and unclean common areas.
Service
8.75
Friendly service noted, though some negative interactions reported.
Location
9.29
Great location, conveniently situated next to I92 and near restaurants.
Room Quality
7.24
Some rooms reported as dirty, with noise concerns from the freeway.
Amenities
7.27
Basic amenities with limited offerings for breakfast and room cleaning.
Value for Money
8.23
Prices are reasonable but additional fees for pets are seen as excessive.
Food and Beverage
5.78
Breakfast options are very limited and not up to expectations.
Overall Experience
8.25
Overall experience was acceptable but several issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:30

Property Description

Convenient Kitchenette Amenities
Featuring a kitchenette in every room with essential appliances, Extended Stay America - San Francisco - San Mateo - SFO ensures a comfortable and convenient stay. Guests can easily prepare their meals just like at home.

Complimentary Grab-and-Go Breakfast
Start your day right with the daily free grab-and-go breakfast offering a variety of options from breakfast bars to hot cereal. Enjoy a quick and hassle-free breakfast before heading out to explore the nearby attractions.

Prime Location
Located in San Mateo, our hotel is surrounded by popular attractions such as Coyote Point and Hillsdale Mall. With free WiFi and a 24-hour front desk, your stay at Extended Stay America - San Francisco is bound to be both enjoyable and stress-free.

Book now for a delightful extended stay experience at Extended Stay America - San Francisco - San Mateo - SFO.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 474 reviews
Cleanliness: 6.78
Service: 8.75
Location: 9.29
Room Quality: 7.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 5.78
Overall Experience: 8.25
G
Gerado • family_with_children • us
9
2026-04-07 • via Nuitee
J
jocelyn • couple • us
10
great for one night
Pros:

it was clean

Cons:

there’s was a lot of loud thuds on walls

2026-04-07 • via Nuitee
L
Lee • family_with_children • us
10
Fantasic Place
Pros:

Little kitchenttes in room. Very comfortavle and updated setting.

Cons:

I like the location, the cleanliness, and the customer service is very polite.

2026-04-04 • via Nuitee
F
fernandes • couple • pt
10
2026-04-01 • via Nuitee
L
Linda • couple • us
9
The property is maintained, rooms are nice, staff are wonderful.
Pros:

Close proximity to Stanford Hospital

Cons:

Our friend was in the hospital; unfortunately a 1 week expected stay turned into an indefinite stay. Each time we renewed our room, the price went up. Staff were very helpful and accommodating.
My only issue was, from the time we entered our room, our feet were black from the floor. After our first few minutes, I always wore my shoes. I know the floors are wiped, but a good steam clean or buffing needs to be done. Dirt builds up and a quick mopping or swifter does not clean properly. That said, the room, kitchen area and bathroom were spotless

2026-03-26 • via Nuitee
C
Claudia Elizabeth Ramirez Olague • family_with_children • mx
6
Pros:

La hubicacion.

Cons:

Hola.
El colchón estaba mal y no podías descansar.
La foto de la habitacion que reserve era amplia y la habitación que me dieron estaba muy reducida y todo amontonado.
Tenia cocineta, pero para poder disponer de ella, tenía que solicitar los trastes y pagar extra.
Decía que incluía desayuno y solo había pan, avena y café.
Estaba muy sucio debajo de la cama.
Reserve esta habitación, por la hubicacion, el desayuno, limpieza y el espacio. Expresión me parecía justo. Pero después de esta experiencia, me parece muy caro para no descansar ni desayudar.

Gracias

2026-03-18 • via Nuitee
M
Mandy • family_with_children • us
5
Pros:

Size of room was good. Location was good, safe.

Cons:

The way the rooms were vented. The bathroom looks like it had rapid mold growth on the ceiling from lack of venting. Rooms smelled musty when arrived, opened windows to help with the smell.

2026-03-16 • via Nuitee
S
sebastian • extended_group • us
7
2026-03-13 • via Nuitee
E
emory • couple • us
6
Over priced, underwhelming, not again
Pros:

Great location decent room layout

Cons:

Floors were horrible, very dirty ,

2026-03-13 • via Nuitee
N
Nahomi • couple • us
9
2026-03-11 • via Nuitee
G
Gulzhan • family_with_children • kz
5
2026-03-07 • via Nuitee
J
John • couple • us
8
2026-03-05 • via Nuitee
G
Gabriela • couple • us
10
2026-02-24 • via Nuitee
G
Gabriela • solo_traveller • us
10
2026-02-24 • via Nuitee
R
Rita Ann • solo_traveller • us
7
2026-02-23 • via Nuitee
G
G • solo_traveller • us
10
2026-01-31 • via Nuitee
C
Castillo • couple • us
10
2026-01-28 • via Nuitee
M
Maria • family_with_children • us
10
Pros:

Accesible to everything

Cons:

The pillow and mattress

2026-01-26 • via Nuitee
J
José • couple • us
10
Pros:

Coffee was ready at 6 am

2026-01-20 • via Nuitee
C
Casey Jorgensen • solo_traveller • us
8
2026-01-20 • via Nuitee