Extended Stay America Suites - San Ramon - Bishop Ranch - West

there were no kitchen items in the room and when i asked the clerk he acted as if he did not understand English. the facility was dirty and unkept.
I did not feel safe in the location during the night and I left a day early. I asked for a refund and the clerk said he couldn't do that but only a manager could. He would not provide me a way to communicate with the manager. I asked for a receipt that I was leaving early and he refused to give me a receipt. He was very mean and rude in his voice and body language making this a very unpleasant experience and I have not received my refund for the final day yet. I would not recommend this hotel to anyone.

The room had a strong urine odor throughout the room. There were bread crumbs on the table. The outside premises had garbage in front of entrance on the second building. Unfortunately, we had to check out a day early due to the unpleasant situation.

This place Was a dump. Doors were broken And window was broken. Bathtub was rusted . Cabinets were beat up. The beds were like camping beds. Staff was in disarray. We had to look at multiple rooms before we found the one that was barely livable , barely. Two of the rooms stunk of urine. Worst room ever.

Room door was in disrepair.
Asking with a few other maintenance issues

Not very clean

Not having access for a good breakfast

It’s was not clean outside and the kitchen need to provide a few things to make it look nice

Here’s the deal: People live here. There is no housekeeper. They put us in a bottom room. The guy next to us had Christmas lights up and a big Raider’s sign on his door; He lives here. Year round. I think several people do. I doubt if they empty their garbage or clean their kitchen. We were relaxing on the bed when we got here and a cockroach comes out to visit. On our nightstand. No food. Just came to say “Hey”. We told the front desk. They didn’t care. I was seriously scared to turn off the lights because of his potential buddies. The mattress is 4” thick on a metal frame. So if you were recently released from prison, you’ll feel right at home. “Grab and go” Breakfast is some mini muffins in cellophane -maybe 10 years old? and the worst coffee since instant in the ‘50’s. So, if that’s your jam-have at it. We won’t be back.

I was only there for 2 nights. nothing bad to say about my stay.

I first went into a room that had not been cleaned. It took me a few minutes to recognize the fact as I was entering with my hands full. I got another room and found it cleaned. My disappointments were that the kitchen did not have any glasses or cutlery at all. There was not a way to make the kitchen a benefit to me without knowing that in advance. Although I brought a snack to eat, I had nothing to eat it with. No napkins or paper towels, either. There was no in-room coffee pot which I would expect with a studio and kitchenette. In addition, to make that even worse, the "breakfast" that was offered was the biggest lie ever by a motel. Offered were only really small, cheap muffins coffee and tea. That is not a free breakfast. This WAS misleading. Almost every business motel offers at least bananas and yogurt and an option of boiled eggs and choice of bready foods. This was embarrassing. I was pretty tired, but the TV would not show any station. This is really bad form.