Hawthorn Extended Stay by Wyndham Decatur

Hotels
•
Hawthorn Suites
6.2 (250 reviews)
2370 South Mt Zion Road , Decatur , US
+1 217-864-9311

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient, well-located property
Good/generous breakfast options and decent coffee
Friendly front-desk staff (specific praise for morning manager)
Comfortable bed noted by multiple guests
Free parking and easy to find
Good value for some guests
Cons:
Major cleanliness issues: stains, bugs, filth reported
Old, damaged or stained furniture and torn curtains
Broken or non-working items: TV, air conditioning, elevator
Unrefunded security deposit / poor handling of deposits
Unpleasant odors in lobby/rooms reported
Limited amenities and inconsistent breakfast options
Some guests left early due to room condition
Inconsistent upkeep despite occasional positive service experiences

Categories

Cleanliness
2
Multiple reviews report filth: bugs on walls, stains on furniture and carpets, torn/stained upholstery, and guests leaving early due to dirty rooms.
Service
9
Several guests praised staff (specific praise for the morning shift manager 'Fred') and friendly service, though there are isolated but significant service failures (deposit handling, elevator assistance).
Location
9.5
Consistently noted as convenient and well-located; multiple guests said location was great/easy to find and near shopping/restaurants.
Room Quality
3
Frequent complaints about old or damaged furniture, stained sofas and curtains, broken/chipped tables, and issues with AC/TV in some rooms.
Amenities
4
Limited on-site amenities reported (no eggs at breakfast, few hotel amenities), plus broken items (TV/elevator) noted by guests.
Value for Money
8
Mixed comments but several guests called it a good value or said they'd stay again for the price; others felt price was high given condition.
Food and Beverage
8
Breakfast and beverages received positive mentions (hot breakfast, good coffee and orange juice, decent continental options) though options were sometimes limited.
Overall Experience
6.1
Overall mixed: some guests found good value and enjoyable aspects (breakfast, bed, location), while many were deterred by cleanliness and room condition—resulting in a mediocre overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Welcome to our charming hotel, conveniently located near Decatur Municipal Airport and top attractions.

Shuttle Service: Enjoy our complimentary shuttle service to and from Decatur Municipal Airport, making your travel experience stress-free and convenient.

Fitness Center: Stay active during your stay at our well-equipped fitness center, perfect for guests looking to maintain their workout routine.

Free Breakfast: Start your day off right with our delicious free breakfast, offering a variety of options to suit every guest's taste.

Book your stay now and experience the perfect blend of comfort and convenience at our hotel!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEC

Location

Guest Reviews

6.2
Based on 250 reviews
Cleanliness: 2
Service: 9
Location: 9.5
Room Quality: 3
Amenities: 4
Value for Money: 8
Food and Beverage: 8
Overall Experience: 6.1
K
keeya • couple • us
7
2026-10-26 • via Nuitee
L
Llewellyn • solo_traveller • us
5
coffee was good and the orange juice
Pros:

Location was great

Cons:

Bugs on the wall and stains on furniture made me feel dirty.
The door looked like someone had tried to break in at one point

2026-10-19 • via Nuitee
S
SACHIKO • solo_traveller • jp
6
2026-09-03 • via Nuitee
G
Glen • solo_traveller • us
10
2026-08-31 • via Nuitee
E
Edward • couple • us
1
I left a day earlier than my reservation was for cause of the filth
Pros:

The hotel was in a convenient location

Cons:

Room was dirty as can be, air conditioning didn’t work, cable tv didn’t work

2026-08-27 • via Nuitee
J
Joie • couple • us
10
2026-08-17 • via Nuitee
K
Kramer • couple • us
1
Never going back to this hotel and Wyndham should be embarrassed.
Pros:

nothing

Cons:

Old furniture. Smelled like curry cooking.

2026-08-08 • via Nuitee
D
Duane • couple • us
7
Nicely surprised, great mattress, hot breakfast, not so good tv picture
Pros:

Good breakfast, everything still worked which was unexpected

Cons:

Looks like the hotel is picking itself up after being let go for years but there is a long way to go and good value in the meantime

2026-08-08 • via Nuitee
L
Loretta • solo_traveller • us
4
I would stay there again if a substantial price reduction were offered.
Pros:

The breakfast offering was very good. Nice variety over 4 days. Nice staff. Good cleanliness.

Cons:

Desk chair had vinyl worn totally off of the top of the chair. The coffee table was chipped on the edges in several places. The sofa was stained.

2026-08-07 • via Nuitee
G
Georgina • family_with_children • ca
6
Ok hotel for a one night stay
Pros:

We stayed for one night for an event and there were two adults and one teenager in our group. We had expected two beds, but instead, we found a large king-size bed and a sofa bed. We managed to make it work.

The room was adequate for a one-night stay. The breakfast was okay; it included grits and biscuits, which provided a nice Southern experience, but there were no eggs or similar options. Our picky teenager was disappointed by that.

However, we enjoyed a delicious Tex-Mex restaurant next door for dinner, and the hotel offered free parking, which was a plus.

Cons:

The lobby had an overwhelming smell of body odor and was grungy. There were no amenities in the hotel, but it was fine for a quick one-night stay.

2026-08-07 • via Nuitee
P
Patricia • solo_traveller • us
2
They charged a $200 deposit and refused to refund it at the end of my stay said they had to replace linens there was not
Cons:

Tv didn’t work reported it never got it fixed
Elevater quit working I’m handycap and had to use the stairs very difficult never offered to move me to a room on the main floor

2026-08-06 • via Nuitee
N
Nona • couple • us
6
The hotel served its purpose but it didn't give that comfortable feel seeing all the dinginess.
Pros:

It was a convenient location for where I was.

Cons:

The rooms really need to be updated. There were stains on the couch cushions. The chair was ripped.

2026-08-06 • via Nuitee
W
William • couple • us
10
2026-08-05 • via Nuitee
S
Stacie • solo_traveller • us
2
2026-08-03 • via Nuitee
J
Julie • couple • us
7
2026-08-02 • via Nuitee
M
Morrison • couple • us
1
We were surprised by a se unity deposit of $200 that we were NOT told would be charged for a filthy
Pros:

We liked Fred the morning shift manager who we could understand when he spoke to us!

Cons:

The security charge that has still not been returned to my account!!!!!!

2026-07-20 • via Nuitee
N
n/a • solo_traveller • us
4
Not bad but for the price should be better.
Pros:

Location is quite and very well located near all good and walmart.

Cons:

Room had some amenities issues and the price is way 2 high.

2026-07-14 • via Nuitee
F
FERDNANDO • couple • us
1
Horrible
Pros:

The location was good not to busy

Cons:

Everything! From the service to the room and plus the breakfast. I would not recommend this place to anyone.

2026-07-12 • via Nuitee
J
Jeri • couple • us
8
Overall this is a great place to stay for the value. I would definitely stay again.
Pros:

It was easy to find and I felt it was a great value. The continental breakfast was adequate with options for a hot or cold meal. There were a few dishes in the room and the bed was comfortable.

Cons:

There were some stains in the carpet and on the furniture. Also the unloading area needed swept. It would have been more appealing if these things were done.

2026-07-12 • via Nuitee
P
PJ • solo_traveller • us
1
worst place I have stayed
Pros:

nothing

Cons:

motel room dingy Torn curtains stained furniture total disgusting dont waste your money

2026-06-25 • via Nuitee