Staybridge Suites Wichita Falls by IHG

Worst Nightmare of a hotel! We checked in and quickly checked out! AC did not work. Disgustingly filthy with debris, dead bugs, and bug egg casings under sheets. Dried urine on base of toilet. Live and dead Roaches, droppings of some kind, drapes falling off windows. Half of privacy drape was missing so anyone could look into room.Extra bedding in closet has huge dried urine stain on it not washed and put back in plastic like it was clean. Couch was horribly stained with white crusty spots. Litter outside and in entry; piles of dead roaches in lobby corners and by elevator. Closet door did not work. Huge greasy handprint on bed side table. Do Not Stay Here. Do not know how this place even passes health inspections. Would not eat their breakfast either because of filth and many roaches in the hotel.

This hotel is not according to Staybridge standards as I know them, and I have stayed on quite a lot of Straybridges. The hotel shows wear and tear, and is quite in a bad shape and needs renovation. On the up side hotel staff were nice and helpful. We stayed one night, and slept well though. Location was convenient, as there were restaurants and stores all around.

WORST IHG EXPERIENCE OF MY LIFE:

We checked in around 11pm it's now 1245am and I'm just in absolute SHOCK at this IHG experience. I'm so flabbergasted at the disgust and filth of this room that I feel scammed. We've been IHG members for over a decade and this has been the WORST EXPERIENCE EVER!!! I avoid motels so as not to deal with this crap, I would've rather we stayed at a seedy motel 6. I don't even want to use the toilet nor shower here, I will rather go to a gas station in the morning. I literally spent $160 just to grab some rest during our road trip because I don't do motels but this has definitely humbled me.

I can't even address all the issues... but here's a few. They haven't swept or more behind the door in at least 6 months. The dusty cushions on the half sized "pullout" is about the size of a twin, I've never seen one this small in my 46 years of life. There was a DISGUSTING dirty sock (in plain sight) under chaise lounge. Under the cushion there was garbage and a used flosser. I'm so frustrated I can't even finish this.

Erica at check in was really nice

Yes, all were great!👍

The rooms were great and the ability to do laundry for free was great also most of the staff was very pleasant

The price for a suite was great, however the room smelled very musty to the point we had to go buy air freshener. The shower had rust around the faucet and at the bottom of the tub. The hot breakfast options were awful, fake bacon, eggs were dry and gross, sausage was hard. The beds were super comfortable and pillows too, staff was very friendly.

No in the best conditions

Terrible service

Front desk clerk was very nice. The decor in the lobby was nice. Breakfast was lacking, the room smelled, needed paint, tub was rusted. There was a crack or hole right by the door out to the balcony.

This a good property with a friendly staff. The pool area was very nice…and you completely won me over with the little dedicated dog park!! The geese are super messy though. Breakfast was nice..I loved the potatoes and my husband loved just about everything else..great fruit and salsa was a very nice touch! I would have liked orange juice over apple, but now I’m just not picking. We had the king suite and it is truly larger than my first apartment 🤣 we enjoyed our stay for the money paid!

The property was very outdated. my room the couch was stained and faded. tub was rusted. bed was very comfortable. WORST PART WAS WOKE UP TO BUGS IN KITCHEN AND BATHROOM. so next night had to sleep with all lights on, so they would not come out

Our first night, already dressed for bed, the AC just really wasnt doing much for the room, and my husband went over to unit to see if he could turn the fan to stay on. The carpet area around the unit was damp. I tried to call the front desk to report the problem, the phone didn't even get a dial tone. I tried calling the desk number listed on the phone from my cell -mailbox full. Had to go down to the desk in my pjs. They wanted to move us from a double bed room to a king. A no- we have 4 unrelated adults in this room, so we had to stick it out. They were supposed to come look at the AC on Saturday and give us a call. Never got a call, but the AC seemed to be holding it's own when we got back to room sat afternoon. Two of our party had taken off, and it was late when we got back from dunner , and really it was ok for the night, although the carpet was still damp. When we came back after a ride out to the lake Sunday morning, the musty smell knocked you down at the door. Nope not likely to stay at this place again.

Nice girl at desk. Super helpful. Room was decent. Bathtub floor had an odd shape….felt like standing in a taco shell…and the couch was sunken. Dog-friendly room so maybe that explains the couch. Everything else was just fine. I’d be ok to stay again.

Free supper and breakfast.

The carpet under the air conditioning unit is wet and obviously leaking. Reported it and they were willing to change our room but we felt it was not necessary. My husband is disabled and since I had already gave him a shower and put him to bed I did not wish to make the change.
Hopefully they will follow up on this as it is quite musty down this hallway already.

The halls smelled bad, the key fobs didn’t work for all exterior doors, the bathroom door stuck on the floor halfway through opening, the AC unit made loud noises, the shower head leaked, there were roaches in our room, there were never drinks at the free breakfast

Grapes tattier tgan Ming

I like the way our room with the kitchenette was set up. It was clean and comfortable. Well I didn't like was the fact that I asked for towels and they told me they were short-staffed and they didn't have any. So for a 2-day stay after we threw our towels on the ground and used them we had no towels but past that the place was pretty good

There was no juice, fountain machine didn't work, hardly any fruit, cutlery and napkin dispenser were not kept full at breakfast.
It was an older motel but not as well kept as most staybridge suites we have stayed at.
I'm sure the clerk at desk when we checked in was new but took 15 minutes or more to check in and room was booked online

This was a disappointing stay. We were in town for a family funeral and had planned to stay both Friday and Saturday nights so we would have a place to gather after the funeral on Saturday. Unfortunately, due to the issues at the hotel, we ended up traveling home Saturday after the funeral and did not stay the second night we had reserved. The issues were:
1. Active, live roaches in both of our rooms.
2. A/C was out in the lobby/breakfast area.
3. Breakfast was stated to begin at 7:00, but the room was dark and empty when we got there, except for 4 other families waiting for breakfast. Eventually, a kitchen staff member came out and said it would open at 7:30, offering no explanation. There was no juice because she couldn't get the machine to work, there was no hot water for tea, there was not batter in the waffle station, and there was no ice for drinks.
4. The pool is in very bad condition. The water is cloudy, and you cannot see more than 6 inches from the surface. The surrounding area is unkept, with trash and other debris littered in the space. We booked this hotel specifically with the pool in mind, but we were unable to use this amenity due to its condition.
Hotels.com was able to negotiate a partial refund for our trip, and I would not recommend a stay at this hotel unless major improvements are made.

It was awesome. Customer service was stellar!