Best Western Plus Kalamazoo Suites

Hotels
•
Best Western Plus
7.9 (779 reviews)
2575 South 11th Street , Kalamazoo , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Maintenance concerns
Inconsistent breakfast quality

Categories

Cleanliness
6.98
Several reviews mention cleanliness issues; described as feeling dirty and having poorly maintained breakfast areas.
Service
8.95
Many reviews highlight friendly staff and helpful service, such as accommodating late checkout requests.
Location
8.99
Consistently praised across reviews for being convenient and easily accessible.
Room Quality
7.94
Rooms described as spacious and comfortable but several complaints about maintenance issues.
Amenities
7.47
Amenities were functional but some reviews indicated better maintenance could enhance enjoyment.
Value for Money
7.93
Good value highlighted in many reviews, though complaints about amenities and upkeep impacted perception.
Food and Beverage
6.98
Breakfast received mixed reviews; some praised while others noted poor maintenance and limited options.
Overall Experience
7.95
Some guests expressed dissatisfaction but value, location, and staff friendliness elevate overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:18

Property Description

Convenient Location
Located just 7 minutes from Western Michigan University and Miller Auditorium, the Best Western Plus Kalamazoo Suites offers easy access to key attractions in the area.

Comfortable Suites
Enjoy spacious suites equipped with modern amenities such as a flat-screen cable TV, free Wi-Fi, microwave, refrigerator, and coffee maker. The warm decor and seating area provide a cozy stay for guests.

Fantastic Facilities
Guests have complimentary access to the fitness center, hot tub, and indoor pool. Additionally, the hotel offers a business center and free on-site parking for convenience.

Book your stay now at the Best Western Plus Kalamazoo Suites and experience a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 779 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
S
Scott • family_with_children • us
10
2026-06-26 • via Nuitee
J
Jalong • solo_traveller • us
5
Pros:

First 3 days were good. Staff were very accommodating and friendly.

Cons:

The last day the toilet clogged up and there was no maintenance staff available to assist. They gave us a sink plunger 🪠 to try and unclog the toilet ourselves. They refunded me and I went to another hotel because no alternative room was available.

2026-06-23 • via Nuitee
J
James • couple • us
1
2026-06-23 • via Nuitee
S
Stephen • solo_traveller • us
9
Pros:

The staff was very friendly and helpful. The room was clean and comfortable.

Cons:

The TV remote didn't work, but the staff took the time to fix it up. The staff members were very helpful and amazing.

2026-06-23 • via Nuitee
A
Angelica • couple • us
10
Pros:

Comfort clean facility, food was amazing

Cons:

Last day food trays were empty at 8am but that does tell you that it tastes good

2026-06-22 • via Nuitee
M
Mimibetty • couple • ca
6
Its fine, good location.
Pros:

The breakfast was fine for the price, lots of amenities for the price.

Cons:

The property is not very soundproof. Can be had to sleep at night. Cleanliness is only ok.

2026-06-22 • via Nuitee
W
White • family_with_children • us
7
Decent
Pros:

The pool and hot tub were nice and breakfast was yummy!

Cons:

The bathroom and kitchen were dirty. The ice bucket has mold.

2026-06-19 • via Nuitee
W
William • family_with_children • us
8
2026-06-18 • via Nuitee
D
Dionicio • couple • us
5
Cons:

Outdated room

2026-06-15 • via Nuitee
N
Nicholas • solo_traveller • us
9
2026-06-14 • via Nuitee
A
Ann • solo_traveller • us
4
Disappointing experience
Pros:

Friendly front office staff.

Cons:

I booked and paid for a suite with 2 queen beds. We got 1 king and sofa bed. We needed to get sheets and blanket from front desk at 11 PM. When we opened the sofa bed it was so dirty we couldn't use it. So disgusting. Best Western blamed Booking.com for room error and claimed they were sent a request for 1 king bed.
Way over priced for the disappointing room. Claimed to be a suite with mini kitchen. Not a plate, pan, flatware. All cupboards empty.

2026-06-14 • via Nuitee
C
Corinn • couple • us
9
Great choice of a hotel, clean, comfortable with friendly staff, good value!
Pros:

Everything. Could not have asked for anything more. Staff were very friendly and helpful. Room was clean and comfortable. Location was great for us.

Cons:

Weekday breakfast could last until 9:30. It ended at 9 and we are not early risers.

2026-06-13 • via Nuitee
A
Anja • extended_group • de
6
Pros:

Große Zimmer.

Cons:

Das Frühstück ist nicht zu empfehlen.

2026-06-08 • via Nuitee
D
Dennis • family_with_children • us
9
Great value for the price.
Pros:

We loved the pool and hot tub. The rooms were HUGE! We appreciate all the extra room, as we celebrated my son's 14th birthday and brought his friends.

Cons:

Breakfast was okay.

2026-06-07 • via Nuitee
L
Lolita • solo_traveller • us
9
Quick Trip
Pros:

Price, comfort, breakfast location, staff friendliness

Cons:

Door to bathroom would not close and had no ventilation

2026-06-01 • via Nuitee
D
Dana • couple • us
8
2026-05-29 • via Nuitee
K
Katie • family_with_children • us
8
great for a short weekend
Pros:

likes the pool

Cons:

breakfast and staff

2026-05-28 • via Nuitee
N
Nancy • solo_traveller • us
9
Mostly great
Pros:

Location was good for us. Close to stores and restaurants, plus walking paths nearby.

Cons:

My only complaint is I was looking forward to a hot bath for an aching back, and don't have a tub at home. The room didn't have a stopper for the tub, and the desk said the hotel didn't have a single one. How hard would it be to pick up a handful of tub drain covers at the Dollar store? I guess guests are suppised to bring their own now. 🙁

2026-05-25 • via Nuitee
R
Ranee • solo_traveller • us
6
Pros:

Very nice

Cons:

I went down to eat breakfast about 745 and there was no food. I waited until 8:30 and went back down. There still no foodI went to the desk and asked them about the food and they said there is no worker there today and lady did not come make no food. No place to throw your trash away. Trash can's full place was a mass.

2026-05-25 • via Nuitee
D
David • couple • ca
9
It was a very enjoyable stay with pleasantly courteous staff and as said, an excellent breakfast.
Pros:

The breakfast is a big draw for us both and it’s always excellent !
The mattress is thick and firm - just the way I like it.

Cons:

The hall rug is due for a shampooing, the centre strip in much darker than the outside edges.

2026-05-18 • via Nuitee