Best Western Plus Kalamazoo Suites

Hotels
•
Best Western Plus
7.9 (713 reviews)
2575 South 11th Street , Kalamazoo , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Maintenance concerns
Inconsistent breakfast quality

Categories

Cleanliness
6.98
Several reviews mention cleanliness issues; described as feeling dirty and having poorly maintained breakfast areas.
Service
8.95
Many reviews highlight friendly staff and helpful service, such as accommodating late checkout requests.
Location
8.99
Consistently praised across reviews for being convenient and easily accessible.
Room Quality
7.94
Rooms described as spacious and comfortable but several complaints about maintenance issues.
Amenities
7.47
Amenities were functional but some reviews indicated better maintenance could enhance enjoyment.
Value for Money
7.93
Good value highlighted in many reviews, though complaints about amenities and upkeep impacted perception.
Food and Beverage
6.98
Breakfast received mixed reviews; some praised while others noted poor maintenance and limited options.
Overall Experience
7.95
Some guests expressed dissatisfaction but value, location, and staff friendliness elevate overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:18

Property Description

Convenient Location
Located just 7 minutes from Western Michigan University and Miller Auditorium, the Best Western Plus Kalamazoo Suites offers easy access to key attractions in the area.

Comfortable Suites
Enjoy spacious suites equipped with modern amenities such as a flat-screen cable TV, free Wi-Fi, microwave, refrigerator, and coffee maker. The warm decor and seating area provide a cozy stay for guests.

Fantastic Facilities
Guests have complimentary access to the fitness center, hot tub, and indoor pool. Additionally, the hotel offers a business center and free on-site parking for convenience.

Book your stay now at the Best Western Plus Kalamazoo Suites and experience a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 713 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
E
Emmanuel • couple • us
9
Pros:

Great

Cons:

Nice

2026-02-12 • via Nuitee
L
Lu Ann • solo_traveller • us
2
Not good left after one night.
Cons:

Jacuzzi was full of foam. Headboard full of hand prints. Tub spiget falling out. Desk Chair ripped up and upholstery on chair either too worn or filthy. Luke warm shower.

2026-02-12 • via Nuitee
M
Mazzuca • couple • ca
3
2026-02-10 • via Nuitee
D
Danielle • family_with_children • us
3
Not great
Pros:

Proximity to freeway and WMU

Cons:

Front desk was not friendly, elevator was broken, hallway smelled like gas bad, room was dingy and hairs everywhere including in shower.

2026-01-31 • via Nuitee
M
Maria • family_with_children • us
1
Pros:

Horrible young lady at the front desk. Very rude, loved the eye rolls! Needs some serious customer service training!

2026-01-28 • via Nuitee
J
Julie • family_with_children • us
9
I will be back
Pros:

The heated pool was heaven!!!! We really enjoyed that and the hot tub.

Cons:

There must have been a gas leak when we were swimming because it smelled and they had the exit doors open to ventilate.

2026-01-24 • via Nuitee
N
niomi • family_with_children • us
1
unhappy
Pros:

not happy at all low key want half my money back everything was broken in the room no wifi tv didn’t work phone didn’t work leg to the table was broke iron bored broken hot tub was nasty dirty breakfast was not good at all i had to ask for toilet paper towel blankets and pillows when all this should of been in the room already

Cons:

everything i wouldn’t recommend this hotel nor will i be back they need a city up graded or somthing elevator broke i busted my ass fell all the way down the stairs it was just over whelming all together very not happen

2026-01-20 • via Nuitee
L
Latrell • extended_group • us
8
2026-01-20 • via Nuitee
M
MARK • solo_traveller • us
8
Satisfied
Cons:

Ice machine didn't work

2026-01-20 • via Nuitee
B
Bryan • couple • us
9
Great friendly staff
Pros:

Easy to find. Clean and good for the price.

Cons:

Some of the beds might need changed we could feel the springs in places

2026-01-19 • via Nuitee
C
Christy • family_with_children • us
10
2026-01-19 • via Nuitee
S
Sharon • family_with_children • us
8
Had a good stay
Pros:

Breakfast was good, room was big, liked having a little kitchen table a sink. Kids loved the pool.

Cons:

The beds were kinda uncomfortable an not enough room for 2 adults to sleep in comfortably.

2026-01-19 • via Nuitee
T
Theresa • family_with_children • us
9
2026-01-19 • via Nuitee
M
Mary • solo_traveller • us
10
I felt at home!
Pros:

Breakfast was great ! Yougart was excellent! Room was clean,comfortable. Great staff.

Cons:

Nothing..it was very comfortable.

2026-01-19 • via Nuitee
E
Eric • couple • us
6
Pros:

They stopped b'fast an hour earlier than normal, 9 not 10a. Other ones I stayed at were 10a. Rooms can always be cleaner, most hotels don't meet my standards of CLEAN.

2026-01-19 • via Nuitee
M
Mathieu • family_with_children • ca
7
2026-01-19 • via Nuitee
D
Dawn • family_with_children • us
10
Pleasant overnight stay. Nice size room and very clean!
Pros:

I liked the hot and cold breakfast options, as well as the overall variety. I felt safe. Our room was very clean. The little kitchenet is a great added benefit.

Cons:

The room.darkening curtains couldn't be fully closed.

2026-01-19 • via Nuitee
B
Barbara • family_with_children • us
8
Adequate
Cons:

There was not enough lighting in the room which made it very difficult to see and unsafe.

2026-01-19 • via Nuitee
M
Monica • family_with_children • us
10
2026-01-18 • via Nuitee
D
Darenda • family_with_children • us
8
2026-01-18 • via Nuitee