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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Heated pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Covered parking
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Garage
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
Review Highlights
Categories
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Property Description
Waterfront Location with Panoramic Views
Located in Portsmouth, our hotel offers stunning views over Elizabeth River. Enjoy the picturesque scenery right from your room.
Luxurious Amenities
Indulge in our indoor pool, complete with a relaxing hot tub. Stay active in our modern fitness center or unwind in our spacious guestrooms featuring flat-screen HDTVs and cozy seating areas.
Delightful Dining Options
Savor delicious seafood dishes at Foggy Point Bar and Grill, our on-site restaurant open for breakfast, lunch, and dinner. Treat your taste buds to a culinary experience.
Experience the perfect blend of comfort and convenience at Renaissance Portsmouth-Norfolk Waterfront Hotel. Book your stay now for a memorable waterfront getaway.
Please note, the parking garage is owned by the City of Portsmouth.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not needed) and costs USD 15 per day.
Location
Guest Reviews
The location, atmosphere and view
One staff member at the front desk was very unprofessional and rude. All other were pleasant and helpful.
Hotel was beautiful and rooms were nice. Beds were ok. Alot to do and things were close
But bathrooms had no fans and no privacy due to barn style doors did not cover the tire bathroom entry and there were big gaps around the door that covered it. No microwaves in the rooms and very small minifridge. Only one entrance to the hotel which meant a long walk fpr my disabled mother and toddlers.to and from the car
Everything
The view was spectacular. The staff was very courteous.
N:A
the view
outlets, tv volume, dysfunctional equipment, and lighting.
Clean, great rooms, lot of food places near and bars, great vew, I could enjoy my stay and relax
Loved everything
The staff that checked me in was rude during the entire check-in process and did not tell us about any amenities. We did not know about breakfast or when anything opens or closes. It felt like she was annoyed at me she had to do work. Because of her I will be staying somewhere else for my week long work trip in the beginning of April
Big room coloring of room clean bed comfortable the view from my room
Hair on floor , USB in room didnt work, heating unit not work properly tried calling front desk no answer, so went downstairs reported to staff issues they kinda blew me off and nothing was done!
Clean and beautiful hotel that was close to everything we needed. The water shuttle into Norfolk was easy and conveniently located to the hotel.
The rooms were HOT and the staff was not helpful at all. In fact they are so accustomed to the complaints about room temperature issues, the lies are believable. Sure the front desk will act like its the first time hearing of such a thing but infact, after looking on Google, this is a known issue. I was second in line to complain about our room and the couple ahead of me were doing the same thing. When I tell you I had to sleep with literally a wet towel on me just to get some sleep, I'm not lying. My 3 years old woke up so hot she threw up. I dont write reviews for fun, its a legit issue at this hotel and others should be warned. Attempting to call the front desk is also a joke. Every call made to the front desk was ignored. Two maintenance engineers came to look out our room and both couldn't believe how we are sleeping in there. The second was sweating while talking to us. Both told us the same thing, they were going downstairs to turn on another chiller and it should start to cool off in 30 minutes. Well 2 days in that hot box and lemme tell you, it NEVER cooled off. In the bathroom our cold water faucet was broke and if you ever did cold water on, good luck turning it off. Maintenance stated the parts were on order but it wouldn't benefit us during our stay...well itll never benefit us because I wouldnt stay at this hotel if it was the last one left. Also, they advertise as a smoke free hotel, complete lie once again. The outside would be so much more enjoyable if the direct smell of weed didn't smack you in the face as soon as you open the door. It made this space useless for our kids as I wouldn't want my children around it. This hotel is more focused on the look of being upscale rather than being upscale. They know they have issues but refuse to care. The front desk is rude from the time you check in until you walk out. I give them some grace because im sure they hear many complaints.
Upon arrival I was amazed at how beautiful the hotel, views, and atmosphere were. This quickly faded when we got to our room. It was stuffy and hot. We turned down the air setting but the temperature in the room didn’t change. We made it through the first night, no blankets, drenched in sweat. Day 2, we woke up and notified the staff of our issue. We also had a broken faucet that would only spray hot water, so we are sweltering with only hot water available. Staff sent someone up, he poked around, said it was fixed. We went on with our day, came back, room is still hot. Complained again, same thing except this time staff was rude and offered little solution. We went to bed miserable. No one could sleep..drenched in sweat. It was a terrible experience. We heard others complaining about the air as well so this is an ongoing issue at this hotel. I will never book this place again!
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