Hotel Castillo Benidorm

Hotels
9.6 (2269 reviews)
11 Calle Marqués de Comillas , Benidorm , es

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Children allowed

Facilities

Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Excellent Service
Clean and Comfy Rooms
Cons:
Hard pillows
Low breakfast variety

Categories

Cleanliness
9.74
The hotel is described as very clean and spotless in multiple reviews.
Service
9.99
Guests frequently mention excellent service and helpful staff, particularly highlighting Maria's exceptional attention.
Location
9.75
The hotel is praised for its perfect location for accessing the old town and nearby attractions.
Room Quality
9.5
Rooms are described as spacious, comfy, and well-maintained.
Amenities
9.23
Amenities such as 24-hour drinks and snacks are appreciated, but some guests noted minor shortcomings.
Value for Money
9.19
The pricing is considered very reasonable for the quality of service and experience provided.
Food and Beverage
9.44
The breakfast received positive feedback for its quality and variety, despite some mentioning a desire for more options.
Overall Experience
9.99
Overall guest sentiment is extremely positive, with many indicating a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:11

Property Description

Central Location
Hotel Castillo Benidorm is perfectly situated in the heart of Benidorm, just steps away from Poniente Beach and other popular attractions like Mal Pas Beach and Levante Beach.

Modern Amenities
Each room at our 1-star hotel is designed for your comfort, featuring air conditioning, a flat-screen TV, and a private balcony with a city view. Stay connected with free WiFi and enjoy the convenience of a fridge in every unit.

Nearby Attractions
Explore the city with ease as our hotel is close to iconic landmarks such as the Church of San Jaime and Santa Ana, Plaza Mayor Square, and Aiguera Park. The Alicante–Elche Miguel Hernández Airport is also conveniently located just 60 km away.

Book your stay at Hotel Castillo Benidorm now for an unforgettable experience in Benidorm!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 10 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2269 reviews
Cleanliness: 9.74
Service: 9.99
Location: 9.75
Room Quality: 9.5
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 9.44
Overall Experience: 9.99
M
Maksym • couple • ua
10
Гарний готель з вдалим розташуванням та дуже приємними власниками!
Pros:

Дуже привітні власники! Гарний готель з гарним розташуванням. Є власна крита парковка за 300 метрів. Кімнатка була невеличка, але в ній було все що треба. Гарно працював кондиціонер на обігрів. Смачні сніданки!

2026-02-14 • via Nuitee
M
María • couple • es
10
Super recomendado
Pros:

Es un Hotel donde nos encontramos a gusto desde el principio. Todo muy limpio. Tiene todo lo necesario. Hay ascensor, aire acondicionado y también ventilador. Desayuno muy bueno, te ofrecen repetir de todo. Disponibilidad de infusiones, agua i cafés a todas horas. Botella grande de agua en la habitación cada día. La ubicación muy buena. Disponen de aparcamiento a unos minutos de distancia a buen precio. Si no te va bien la almohada, coméntalo, que te ofrecerán alternativa. El personal es estupendo, te tratan con amabilidad y confianza, en pocos hoteles tienen está actitud. Cuando volvamos a Benidorm, sin duda, será a este Hotel.

2026-02-13 • via Nuitee
J
J.García55 • couple • es
9
Finde en Benidorm
Pros:

El personal es excelente,la ubicación es bastante buena y el desayuno muy completo y de calidad.

Cons:

Por poner un pequeño defecto y muy importante para mí las almohadas no son demasiado cómodas.

2026-02-13 • via Nuitee
J
Jesus • couple • es
10
Atención de 10
Pros:

Ubicación, limpio , cama cómoda , y la atención de María .

2026-02-12 • via Nuitee
R
Rafa • couple • es
10
Pros:

Qué maravilla María , que atenta a todo , persona insuperable!!!
Personas así hacen la estancia feliz .

Muchas gracias María por todo .

Los valencianos !!!!

2026-02-11 • via Nuitee
H
Hudson • couple • gb
10
Pros:

Perfect location. Friendly staff. The breakfast was good. Definitely recommend.

Cons:

Nothing

2026-02-11 • via Nuitee
V
Vicente Javier • couple • es
10
Pros:

María, la recepcionista más amable que he conocido. Muy familiar. Los servicios son de 10. No podría estar mejor.

Cons:

Nada, no tengo ninguna queja.

2026-02-11 • via Nuitee
A
anthony • couple • gb
10
Pros:

The hosts was lovely 😍 On arrival Amilio shown us to Our Room, shown us all what to do. At breakfast Maria looked after us, perfect host, Breakfast was a typical Spanish, Cereal, fresh bread, Crossiants, Choice of Ham, delicious Cheeses, fresh fruit, Freshly Squeesed Orange Coffee, Tea. Best breakfast we have had in a while in Benidorm
The hotel is immaculately clean very modern. One thing that was lovely, Calling us by Our first names, was very personal, something you don't get in the bigger hotels. Thank you so much for your hospitality Maria and Amilio look forward to visiting you again.

Cons:

Nothing

2026-02-11 • via Nuitee
J
Juan Antonio • couple • es
10
2026-02-10 • via Nuitee
T
Terry • extended_group • gb
10
Spot on
Pros:

Fantastic location

Cons:

Staff and breakfast

2026-02-09 • via Nuitee
C
Cristina • couple • es
10
2026-02-08 • via Nuitee
J
Javier • couple • es
10
2026-02-01 • via Nuitee
K
kirsty • couple • es
10
Loved our stay
Pros:

This hotel is so clean and comfortable, staff were extremely welcoming and friendly nothing was to much trouble and made our 1 night stay a very good one, will definitely be booking this hotel again. The location was great situated in the old town quite but also central to all u need.

Cons:

Nothing to say it was a perfect stay.

2026-01-29 • via Nuitee
M
monique • couple • nl
10
Superfijn verblijf
Pros:

Zeer aardige attente gastvrouw Maria die een heerlijk vers ontbijt maakte s ochtends. Schone kamer...niet groot, maar alles aanwezig en netjes.
Je mocht de hele dag koffie en thee pakken en strand-handdoeken lenen.
Heel leuk zo'n kleinschalig persoonlijk hotel in hartje Benidorm.

Cons:

Wij hoorden s nachts soms een ventilator...zaten op de 4e verdieping. Niet heel storend, dus eigenlijk was alles perfect!

2026-01-29 • via Nuitee
S
Stephen • couple • gb
10
Pros:

Comfortable and Friendly
Great Location very attentive staff

Cons:

Nothing

2026-01-28 • via Nuitee
M
Michele • couple • it
7
2026-01-27 • via Nuitee
N
Nieves • couple • es
10
relax y desconexión total
Pros:

Me gustó mucho el desayuno

Cons:

quizá las vistas de la calle desde el desayuno. Como no se puede cambiar la ubicación yo cubriría los ventanales con cortinas u otro tipo de elemento

2026-01-26 • via Nuitee
L
LUDOVIC • couple • fr
10
2026-01-26 • via Nuitee
K
kevin • solo_traveller • gb
10
Lovely few days in Benidorm. I will certainly be back to Hotel Castillo. Thank you.
Pros:

Fantastic stay and staff were really helpful. Emillio and Maria were brilliant at front of house. Highly recommended.

2026-01-26 • via Nuitee
T
ThePrubiot • couple • es
10
2026-01-25 • via Nuitee