Hotel Castillo Benidorm

Hotels
9.6 (2551 reviews)
11 Calle Marqués de Comillas , Benidorm , es

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Heating
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent Service
Clean and Comfy Rooms
Cons:
Hard pillows
Low breakfast variety

Categories

Cleanliness
9.74
The hotel is described as very clean and spotless in multiple reviews.
Service
9.99
Guests frequently mention excellent service and helpful staff, particularly highlighting Maria's exceptional attention.
Location
9.75
The hotel is praised for its perfect location for accessing the old town and nearby attractions.
Room Quality
9.5
Rooms are described as spacious, comfy, and well-maintained.
Amenities
9.23
Amenities such as 24-hour drinks and snacks are appreciated, but some guests noted minor shortcomings.
Value for Money
9.19
The pricing is considered very reasonable for the quality of service and experience provided.
Food and Beverage
9.44
The breakfast received positive feedback for its quality and variety, despite some mentioning a desire for more options.
Overall Experience
9.99
Overall guest sentiment is extremely positive, with many indicating a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:11

Property Description

Central Location
Hotel Castillo Benidorm is perfectly situated in the heart of Benidorm, just steps away from Poniente Beach and other popular attractions like Mal Pas Beach and Levante Beach.

Modern Amenities
Each room at our 1-star hotel is designed for your comfort, featuring air conditioning, a flat-screen TV, and a private balcony with a city view. Stay connected with free WiFi and enjoy the convenience of a fridge in every unit.

Nearby Attractions
Explore the city with ease as our hotel is close to iconic landmarks such as the Church of San Jaime and Santa Ana, Plaza Mayor Square, and Aiguera Park. The Alicante–Elche Miguel Hernández Airport is also conveniently located just 60 km away.

Book your stay at Hotel Castillo Benidorm now for an unforgettable experience in Benidorm!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 10 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2551 reviews
Cleanliness: 9.74
Service: 9.99
Location: 9.75
Room Quality: 9.5
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 9.44
Overall Experience: 9.99
M
Marie G solo_traveller fr
10
Pros:

L'emplacement, le personnel, la gentillesse de Maria avec un excellent accueil. Je la remercie infiniment pour tout.

Cons:

RAS

2026-07-18 via Nuitee
M
Maria solo_traveller pt
10
Pros:

Fomos super bem recebidos! Funcionários muito simpáticos e acolhedores! Recomendamos vivamente!

2026-07-17 via Nuitee
A
Alexandru solo_traveller ro
10
Pros:

Maria și întreg personalul sunt oameni de excepție, politicosi și dornici sa ajute. Ai mereu la dispoziție apa potabila rece, atât în frigider cât și la salonul de mese, numlipseste cafeaua, ceaiul, brioșe, tot timpul. De asemenea pun la dispoziție, gratuit, prosoape de baie, scaune de plaja, umbrele de soare. Curățenia este impecabila, zilnic, poate mai ok decât la unele hoteluri de renume. Într-un cuvânt, super!

2026-07-17 via Nuitee
S
Songül couple de
10
Top!
Pros:

Wir hatten einen wirklich schönen Aufenthalt und würden dieses Hotel jederzeit wieder buchen.
Die Lage ist perfekt: Sowohl der Strand als auch die Innenstadt sind in etwa 5 Minuten zu Fuß erreichbar. Trotz der zentralen Lage ist es angenehm ruhig.
Das Frühstück war völlig ausreichend und die Speisen immer frisch. Besonders gut fanden wir den Kaffeeautomaten mit wirklich leckerem Kaffee, den man jederzeit nutzen konnte. Auch der Wasserspender war ein toller Service.
Die Zimmer sind zwar eher klein, für uns aber absolut ausreichend. Viel wichtiger war uns die Sauberkeit – und die war einwandfrei. Die Klimaanlage hat hervorragend gekühlt und war dabei angenehm leise. Zusätzlich gab es einen Deckenventilator, was wir super fanden. Die Fenster sind sehr gut schallisoliert, sodass man von draußen kaum etwas hört. Die Betten waren bequem und die Bettwäsche immer frisch.
Ein großer Pluspunkt ist der kostenlose Verleih von Klappstühlen, Sonnenschirmen und Strandtüchern. So muss man am Strand nicht jeden Tag Geld für Liegen und Schirm ausgeben.
Ein ganz besonderes Lob geht an das gesamte Team – vor allem an Maria. Sie ist unglaublich herzlich, hat immer ein offenes Ohr, gibt tolle Tipps für die Umgebung und sorgt mit ihrer fröhlichen Art dafür, dass man sich sofort willkommen fühlt. Natürlich gilt unser Dank auch allen anderen Mitarbeitenden, die jederzeit freundlich, aufmerksam und hilfsbereit waren.
Vielen Dank an das gesamte Team für den tollen Aufenthalt. Wir haben uns rundum wohlgefühlt und kommen sehr gerne wieder!

Cons:

Alles top.

2026-07-16 via Nuitee
J
jhoan alexander solo_traveller es
10
2026-07-16 via Nuitee
E
Edwin couple gb
10
A delightful and enjoyable two days. We were spoilt.
Pros:

Excellent location near to Old Town area.
Maria looked after so well - we wanted for nothing.
The off site parking was excellent and arranged superbly by the wonderful Maria.
Highly recommend this hotel and Maria.

Cons:

We loved everything.

2026-07-16 via Nuitee
H
Hapliuc solo_traveller ro
10
Pros:

It was an amazing experience! Would warmly recommend for anyone looking for an affordable place to spend a holiday in Benidorm, it's very close to the beach and the breakfast is spectacular. Special mention to our dear Maria, she is such a sweetheart and made our days ❤️ She always has a smile on her lips and you just have to adore her

2026-07-15 via Nuitee
B
Beatriz solo_traveller pt
10
2026-07-14 via Nuitee
L
Lesley couple ca
10
Perfect stay, Great location
Pros:

We absolutely enjoyed our stay at Hotel Castillo. We felt welcome the moment we stepped in, Maria is such a wonderful host. She made sure we were taken care of and gave us a lot of tips about exploring the city. Our room was perfect for two. It was clean and we liked having a balcony with the drying rack for our towels and clothing. The hotel itself is still quite new and has cute charming little touches. They do a wonderful job with the included breakfast and we very much enjoyed having this bonus at the hotel. You can also borrow beach umbrellas and towels free of charge. Thank you to Hotel Castillo and Maria for making our stay exceptional! We would stay here again!

Cons:

Nothing.

2026-07-12 via Nuitee
A
Amaia couple es
10
Hotel familiar muy cómodo
Pros:

El trato recibido por el personal espectacular, María y el resto de trabajadores son encantadores y siempre amables y dispuestos a ayudar en lo que necesites facilitando todo lo necesario.
El parking hay que reservarlo y pagarlo aparte, está a solo 5 minutos caminando del hotel. Te prestan sillas de playa y sombrilla si lo necesitas sin ningún cargo. Habitación tal cual las fotos, limpia y amplia en nuestro caso para dos personas. El desayuno estupendo con fruta, embutidos pan tostado, Croisant, huevos, zumo de naranja natural recién exprimido.
Máquina de café disponible en todo momento y magdalenas. Botella de agua en la habitación que reponen cada día. Está muy bien situado a 200 metros de la playa de poniente. En el centro justo entre las dos playas con comercios y todo
lo necesario alrededor. Si tengo que volver a Benidorm no tendré dudas en alojarme aquí de nuevo.

2026-07-12 via Nuitee
D
Delia couple es
10
2026-07-12 via Nuitee
B
Beth couple gb
10
Absolutely wonderful hotel
2026-07-11 via Nuitee
F
Francesco solo_traveller it
9
Struttura consigliata
Pros:

Struttura posizionata in posizione strategica.
Personale molto disponibile in particolare la sig.ra Maria sempre disponibile për qualsiasi cosa.
Pulizia accurata e colazione buona.
Da parte mia struttura consigliata.

2026-07-11 via Nuitee
L
Levy Oen couple no
9
A hotel where genuine hospitality makes all the difference
Pros:

We were welcomed by the kindest lady you could imagine. Maria suddenly appeared on the sidewalk to help us with parking and even insisted on carrying our heavy suitcases despite her petite stature. Every member of the staff was warm, smiling, and eager to help with anything we needed. We were even able to borrow everything we needed for a day at the beach. The following morning, breakfast was served with a level of hospitality and genuine care unlike anything we've experienced before.

Cons:

If there was one thing we would have changed, it would be the size of our room. We understand that larger room categories are available, but since this was the only room available at the time, we would have chosen a more spacious option for a longer stay. That said, the room was perfectly adequate for our short visit.

2026-07-11 via Nuitee
G
Gines couple es
10
Magnífico.
Pros:

Todo extraordinario.

Cons:

A mi no me gusta dormir con el aire acondicionado puesto, por lo que sugeriría si acaso que las ventanas tuvieran mosquiteras para dejarlas abiertas por la noche, ya que la zona es tranquila.

2026-07-10 via Nuitee
S
Scott couple gb
10
2026-07-10 via Nuitee
M
Miguel couple es
10
2026-07-09 via Nuitee
L
Liudmyla couple ua
10
2026-07-09 via Nuitee
J
Jorge solo_traveller es
8
Pros:

Ubicación y cama

Cons:

Para lo que necesitaba, cumplió con todo

2026-07-08 via Nuitee
C
Chelsea solo_traveller gb
10
Staying here was one of the highlights of my trip.
Pros:

Maria was so kind to me from the moment I entered the hotel. She went the extra mile to ensure my safety as a solo female traveler and I felt so safe here. Breakfast was incredible and the staff were attentive and kind. If ever I am back in Benidorm, I will be booking here to stay. Bedrooms were clean, spacious and comfortable and I had a lovely 3 nights here. Thank you for being so kind to me Maria, I am so grateful for everything you did for me.

2026-07-08 via Nuitee