Hotel Castillo Benidorm

Hotels
9.6 (2430 reviews)
11 Calle Marqués de Comillas , Benidorm , es

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Children allowed

Facilities

Parking
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent Service
Clean and Comfy Rooms
Cons:
Hard pillows
Low breakfast variety

Categories

Cleanliness
9.74
The hotel is described as very clean and spotless in multiple reviews.
Service
9.99
Guests frequently mention excellent service and helpful staff, particularly highlighting Maria's exceptional attention.
Location
9.75
The hotel is praised for its perfect location for accessing the old town and nearby attractions.
Room Quality
9.5
Rooms are described as spacious, comfy, and well-maintained.
Amenities
9.23
Amenities such as 24-hour drinks and snacks are appreciated, but some guests noted minor shortcomings.
Value for Money
9.19
The pricing is considered very reasonable for the quality of service and experience provided.
Food and Beverage
9.44
The breakfast received positive feedback for its quality and variety, despite some mentioning a desire for more options.
Overall Experience
9.99
Overall guest sentiment is extremely positive, with many indicating a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:11

Property Description

Central Location
Hotel Castillo Benidorm is perfectly situated in the heart of Benidorm, just steps away from Poniente Beach and other popular attractions like Mal Pas Beach and Levante Beach.

Modern Amenities
Each room at our 1-star hotel is designed for your comfort, featuring air conditioning, a flat-screen TV, and a private balcony with a city view. Stay connected with free WiFi and enjoy the convenience of a fridge in every unit.

Nearby Attractions
Explore the city with ease as our hotel is close to iconic landmarks such as the Church of San Jaime and Santa Ana, Plaza Mayor Square, and Aiguera Park. The Alicante–Elche Miguel Hernández Airport is also conveniently located just 60 km away.

Book your stay at Hotel Castillo Benidorm now for an unforgettable experience in Benidorm!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 10 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2430 reviews
Cleanliness: 9.74
Service: 9.99
Location: 9.75
Room Quality: 9.5
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 9.44
Overall Experience: 9.99
T
Tina • couple • gb
10
Would definitely recommend and we will return!
Pros:

Location excellent, close enough that everything without the noise. Maria and all other staff were wonderful. Maria is a credit to the hotel!

2026-05-15 • via Nuitee
E
Eberhard • solo_traveller • de
9
Benidorm als Stadt mmh, überaus voll. Die unendlichen Hochhäuser geben der Stadt keine Seele, schade. Die Spanier sprech
Pros:

Maria, die Seele vom Hotel. Sehr freundlich, hilfsbereit, sorgst sich um jeden Gast.

Cons:

./.

2026-05-14 • via Nuitee
Ásdís Sól • solo_traveller • is
10
Pros:

There is nothing to dislike about this fabulous cosy hotel 🥰 great breakfast 😋 clean room and good beeds great and quiet location in the old town. Maria our host is now my new best frend and she took very good care of us ❤️👌 í highly recommend this hotel. We already planning another trip soon

2026-05-14 • via Nuitee
S
Sanchez • solo_traveller • es
10
2026-05-14 • via Nuitee
J
Jeff • solo_traveller • gb
10
Great little hotel
Pros:

Great continental breakfast, comfortable beds, great location in old town, but the very best was our host Maria, she was so friendly and could not do enough for us, she works so hard to make your stay a good experience. Thank you Maria.

Cons:

No negativity from us

2026-05-14 • via Nuitee
P
Patrick • couple • fr
10
Petit hôtel très sympathique et très bien situé
Pros:

L'accueil chaleureux, la disponibilité du personnel et l'ambiance familiale de l'hôtel (on est comme à la maison). Bonne literie.
Petit déjeuner excellent. Très bonne situation à quelques pas du centre historique et des plages. Existence d'un parking non loin de l'hôtel

2026-05-14 • via Nuitee
A
abdelkadir • solo_traveller • fr
10
2026-05-12 • via Nuitee
A
Alexandra • couple • ro
10
2026-05-12 • via Nuitee
J
Jose Luis • solo_traveller • es
10
Pros:

El personal, la situación y los detalles (muchos)

Cons:

La habitación es un poco pequeña

2026-05-12 • via Nuitee
S
Sanita • couple • lv
7
Nav slikta izvēle ceļā, ja vajag naktsmājas, bet otrreiz nepaliktu.
Pros:

Sagaidīja ar ūdeni, kas bija patīkami pēc karstās dienas.
Mazs, bet samērā ērti iekārtots numuriņš.
Bija pieejama tēja un kafija visu diennakti, bet ieradāmies vēlu un to neizmantojām.
Brokastīs svaiga apelsīnu sula.

Cons:

Blakus bija ļoti skaļa iela, kur līdz naktij brauca ar mopēdiem.
Reģistratūrā pārāk sīki skaidroja katru lietu, nāca līdzi uz numuriņu katru sīkumu parādīt, uzsvēra, ka seifs bez maksas.
Brokastis labas, bet paknapas, apkalpo pie galdiņa.

2026-05-09 • via Nuitee
S
Siobhain • couple • gb
10
2026-05-09 • via Nuitee
H
Helen • extended_group • gb
10
Comfortable, Friendly & Helpful
Pros:

Great location, well maintained, comfortable bed and fab shower. Maria is a star and does the hotel proud with her hard work. Nothing was any trouble to her. Very kind, polite and considerate.
Continental breakfast which was eat all you can and delicious. Freshly squeezed orange juice, hot/cold baguette with cheese and ham, croissants, cakes, fresh fruit. Tea and coffee. You were full ready for a day out.
This was our first time in Benidorm and we weren’t disappointed.

2026-05-08 • via Nuitee
G
Geraldine Carter • solo_traveller • gb
10
Pros:

Maria was the most helpful.hard working and happy
Member of staff. She made our stay very special.

Cons:

Nothing wrong.

2026-05-07 • via Nuitee
L
Luis Jorge • solo_traveller • es
9
Pros:

El personal y el hotel, una grata sorpresa

Cons:

Nada

2026-05-05 • via Nuitee
G
Guadalupe • solo_traveller • es
10
Pros:

Hotel en el centro,para ir andando tiene una cuesta bastante pronunciada, habitación amplia y cómoda,muy cerca de la zona de tapas

Cons:

La cuesta

2026-05-05 • via Nuitee
T
Tomáš • couple • cz
10
Perfektní volba pro ubytování v Benidormu!
Pros:

Jestli ještě váháte s výběrem ubytování v Benidormu, dále nemusíte hledat. Tiché, čisté a vybavené ubytování s výtečnou polohou pro přístup k pláži či do centra. Skvělý personál hotelu, žádná žádost není problémem, maximální snaha o to, vyjít hostovi vstříc s úsměvem na tváři. Bonusem jsou skvělé snídaně španělského typu!

Cons:

Není absolutně co vytknout.

2026-05-04 • via Nuitee
R
Rosa Maria • couple • es
10
Como en casa!
Pros:

Limpieza, ubicación, tranquilidad,servicio de café 24 h, agua en la habitación cada día, cambio de toallas diaria, zumo de naranja natural, María José y Karin hacen de tu estancia algo familiar y muy agradable, tb el equipo de limpieza que deja cada día la habitación perfecta!!! Servicio de toallas de playa, sombrillas, sillas, no se puede pedir más, ahhh y garaje por un precio muy asequible!!!!

2026-05-04 • via Nuitee
H
Héctor Manuel • couple • es
10
Gran personal mejora tu estancia
Pros:

El personal, super atentos, muy amables. El mismo hotel sin ese personal pierde la mitad del encanto. María y su compañero únicos.

Cons:

Que no hubiera de base secador de pelo en la habitación, te lo preguntan al principio y no lo ves fundamental, pero si lo necesitas puntualmente no lo tienes a tu alcance

2026-05-04 • via Nuitee
M
Maky91 • solo_traveller • it
10
Pros:

Nonostante il poco preavviso, sono venuti incontro alle mie necessità, cosa assolutamente non dovuta da parte loro.
Se dovessi tornare, cosa che mi auguro, qui, prenoterei sicuramente da loro.

2026-05-04 • via Nuitee
P
Pablo • family_with_children • es
10
Alucinante.
Pros:

La profesionalidad y simpatía de las personas que trabajan en el hotel.

2026-05-03 • via Nuitee