OYO Hotel Familiar Tollan Cholula

Hotels
•
OYO Rooms
7.6 (348 reviews)
Calle 19 Ote. 613, San Pablo Tecamac, 7275 Cholula , Cholula , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Price
Cons:
Room Quality
Amenities
Cleanliness

Categories

Cleanliness
7.35
The hotel was clean but some areas had humidity and maintenance issues mentioned.
Service
8.85
Most guests noted friendly staff, though there were delays at check-in.
Location
8.35
Well-located near the center, though some found it slightly far from main attractions.
Room Quality
6.85
Rooms had significant issues like uncomfortable beds and maintenance problems.
Amenities
5.85
Wi-Fi issues, absence of hot water, and minimal toiletries reported.
Value for Money
8.35
Generally seen as a good option relative to pricing, though some felt misled by pricing discrepancies.
Food and Beverage
7.35
No specific food service reviews, standard offering expected.
Overall Experience
7.85
Mixed feelings with positives in location and service but notable negatives in room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 16:06

Property Description

Luxurious Accommodation

Located in Cholula, OYO Hotel Familiar Tollan offers 4-star accommodation with room service, free WiFi, and a 24-hour front desk. The rooms feature a seating area, satellite TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Convenient Location

Situated within close proximity to popular attractions such as the International Museum of the Baroque and Estrella de Puebla, the hotel provides easy access to key landmarks in the area. Additionally, being a non-smoking property adds to the overall pleasant experience for visitors.

Exceptional Services

With bed linen and towels provided in all rooms, guests can enjoy a hassle-free stay at OYO Hotel Familiar Tollan. Whether exploring Biblioteca Palafoxiana or attending events at Puebla Convention Centre, the hotel's proximity to various destinations makes it a top choice for travelers.

Book your stay at OYO Hotel Familiar Tollan for a memorable experience in Cholula!

Important information:

The nightly service charge is nonrefundable and will be charged at any time after the booking is created.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.6
Based on 348 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.35
Room Quality: 6.85
Amenities: 5.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 7.85
R
Ramirez • solo_traveller • mx
9
Pros:

Excelente servicio

Cons:

Que el ingreso al hotel es muy tarde

2026-05-09 • via Nuitee
S
SofyVO • solo_traveller • mx
10
Pros:

La atención

Cons:

Las escaleras me tocó hasta arriba y el piso estaba resbaloso

2026-05-07 • via Nuitee
H
Helene • family_with_children • fr
8
Super!
Pros:

L’hôtel est bien placé dans Cholula, la chambre correspondait à ce qu’on souhaitait : propre et fonctionnelle.

2026-05-06 • via Nuitee
H
Helene • family_with_children • fr
8
Super!
Pros:

La chambre est assez bien située dans Cholula. Le personnel était toujours disponible et présent pour nous aider si besoin. On recommande!

Cons:

Les équipements dans la chambre sont basiques mais largement suffisants.

2026-05-06 • via Nuitee
E
Eduardo Alberto • solo_traveller • mx
10
2026-05-05 • via Nuitee
M
MARIE • couple • fr
7
2026-04-20 • via Nuitee
G
Gallegos • family_with_children • mx
1
2026-04-18 • via Nuitee
D
Dinesh Baban • couple • mx
4
2026-04-14 • via Nuitee
S
Serna • solo_traveller • mx
10
2026-04-06 • via Nuitee
E
ENRIQUE ISRAEL • family_with_children • mx
5
tiene lo basico, bien.
Pros:

tiene lo basico, solo estuvimos una noche.

Cons:

las cortinas son pequeñas, muy sencillas, los muebles con base de piedra no me gustan.

2026-04-06 • via Nuitee
L
Leticia • family_with_children • mx
1
Mala experiencia
Pros:

Nada,no me gustó nada. Ofrecen la habitación con jacuzzi pero solo es una tina y no sirve,se reportó al personal y no nos dio solución. Ninguna solución. Supuestamente al otro día resolverían pero no fue así. En ningún momento se disculparon y las contestaciones del encargado muy mal.

Cons:

Otro punto, además de lo ya mencionado, fue que no servía la televisión. Y según me comentó el encargado,ya tenían una semana con ése problema. No servía el wifi. Me hubiera gustado que lo mencionaran antes, considero que pudieron haber avisado para poder cambiar mi alojamiento. Hasta un jabón estaba en la ducha quién sabe desde cuándo.

2026-03-26 • via Nuitee
L
Lázara • family_with_children • mx
8
Cons:

No hubo agua caliente para bañarse

2026-03-22 • via Nuitee
J
Jose Carlos • family_with_children • mx
1
Pros:

Nadaaaa

Cons:

Todo

2026-03-17 • via Nuitee
J
Juan Antonio • couple • mx
9
Cons:

Que mejoren el suministro de agua caliente, sale muy poca y al mezclar la con fría no sale tibia y cholula es un lugar frio

2026-03-17 • via Nuitee
I
iJesusCroix • family_with_children • mx
7
2026-02-27 • via Nuitee
M
Morales Ortiz • family_with_children • mx
5
Decepcionado
Pros:

Que estaba cerca del evento al que asistí

Cons:

El personal no está debidamente capacitado.
Solo nos proporcionaron un jabón barato y un rollo de papel de baño.
No había bote de basura en la habitación, ni ganchos para la ropa.
El Internet no funcionaba.
No tenían toalla para las manos.

2026-02-23 • via Nuitee
L
lylooshen • family_with_children • cn
10
Pros:

不包括早餐。但整体非常惊喜，停车也很方便，空间很舒适。会再次入住。

2026-02-23 • via Nuitee
T
Théo • solo_traveller • fr
10
Parfait
Pros:

Propre, bien placé, bon rapport qualité prix, personnel agréable

2026-01-30 • via Nuitee
S
Sanchez • couple • mx
3
Nada confortable
Pros:

Que hay estacionamiento

Cons:

Personas ebrias en la recepción
No había papel higiénico
No había toallas limpias
No había productos para aseo
Colchón durisimo

2026-01-26 • via Nuitee
A
Arturo • family_with_children • mx
8
2026-01-20 • via Nuitee