OYO Hotel Familiar Tollan Cholula

Hotels
•
OYO Rooms
7.6 (334 reviews)
Calle 19 Ote. 613, San Pablo Tecamac, 7275 Cholula , Cholula , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
See all facilities

Review Highlights

Pros:
Location
Service
Price
Cons:
Room Quality
Amenities
Cleanliness

Categories

Cleanliness
7.35
The hotel was clean but some areas had humidity and maintenance issues mentioned.
Service
8.85
Most guests noted friendly staff, though there were delays at check-in.
Location
8.35
Well-located near the center, though some found it slightly far from main attractions.
Room Quality
6.85
Rooms had significant issues like uncomfortable beds and maintenance problems.
Amenities
5.85
Wi-Fi issues, absence of hot water, and minimal toiletries reported.
Value for Money
8.35
Generally seen as a good option relative to pricing, though some felt misled by pricing discrepancies.
Food and Beverage
7.35
No specific food service reviews, standard offering expected.
Overall Experience
7.85
Mixed feelings with positives in location and service but notable negatives in room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 16:06

Property Description

Luxurious Accommodation

Located in Cholula, OYO Hotel Familiar Tollan offers 4-star accommodation with room service, free WiFi, and a 24-hour front desk. The rooms feature a seating area, satellite TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Convenient Location

Situated within close proximity to popular attractions such as the International Museum of the Baroque and Estrella de Puebla, the hotel provides easy access to key landmarks in the area. Additionally, being a non-smoking property adds to the overall pleasant experience for visitors.

Exceptional Services

With bed linen and towels provided in all rooms, guests can enjoy a hassle-free stay at OYO Hotel Familiar Tollan. Whether exploring Biblioteca Palafoxiana or attending events at Puebla Convention Centre, the hotel's proximity to various destinations makes it a top choice for travelers.

Book your stay at OYO Hotel Familiar Tollan for a memorable experience in Cholula!

Important information:

The nightly service charge is nonrefundable and will be charged at any time after the booking is created.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.6
Based on 334 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.35
Room Quality: 6.85
Amenities: 5.85
Value for Money: 8.35
Food and Beverage: 7.35
Overall Experience: 7.85
J
Juan Antonio • couple • mx
9
Cons:

Que mejoren el suministro de agua caliente, sale muy poca y al mezclar la con fría no sale tibia y cholula es un lugar frio

2026-03-17 • via Nuitee
J
Jose Carlos • family_with_children • mx
1
Pros:

Nadaaaa

Cons:

Todo

2026-03-17 • via Nuitee
I
iJesusCroix • family_with_children • mx
7
2026-02-27 • via Nuitee
L
lylooshen • family_with_children • cn
10
Pros:

不包括早餐。但整体非常惊喜，停车也很方便，空间很舒适。会再次入住。

2026-02-23 • via Nuitee
M
Morales Ortiz • family_with_children • mx
5
Decepcionado
Pros:

Que estaba cerca del evento al que asistí

Cons:

El personal no está debidamente capacitado.
Solo nos proporcionaron un jabón barato y un rollo de papel de baño.
No había bote de basura en la habitación, ni ganchos para la ropa.
El Internet no funcionaba.
No tenían toalla para las manos.

2026-02-23 • via Nuitee
T
Théo • solo_traveller • fr
10
Parfait
Pros:

Propre, bien placé, bon rapport qualité prix, personnel agréable

2026-01-30 • via Nuitee
S
Sanchez • couple • mx
3
Nada confortable
Pros:

Que hay estacionamiento

Cons:

Personas ebrias en la recepción
No había papel higiénico
No había toallas limpias
No había productos para aseo
Colchón durisimo

2026-01-26 • via Nuitee
A
Arturo • family_with_children • mx
8
2026-01-20 • via Nuitee
R
Rosendo • couple • mx
7
Agrade lugar para estancia en tus vacaciones buen valor/calidad
Pros:

El vecindario y la cercanía a todos los lugares

Cons:

El baño, al bañarse se moja la taza del wc, y se llega a pasar el agua al cuarto.
Aparte el flujo de la regadera era poco

2026-01-19 • via Nuitee
R
RAUL • extended_group • mx
7
Cons:

El colchón de la cama demasiado duro.

2026-01-14 • via Nuitee
N
nafate gutierrez • family_with_children • mx
9
Muy bien
Pros:

Las cama muy cómoda y el personal super atento, sobretodo el joven de la recepción.

Cons:

El baño no tiene tapete y se ensucia mucho con el calzado.

2026-01-13 • via Nuitee
N
nafate gutierrez • family_with_children • mx
9
Mejor de lo que leí en los comentarios previos a mi visita.
Pros:

El personal muy atento. Las instalaciones limpias y cómodas. Su ubicación muy buena, un lugar tranquilo para descansar.

Cons:

El baño no tiene tapetes y es peligroso salir mojados. Para que saliera el agua caliente tardaba demasiado, una de las llaves de la regadera no funcionaba bien. El WiFi no llegaba bien a nuestra habitación.

2026-01-13 • via Nuitee
J
JOSE LUIS • family_with_children • mx
8
Muy buena
Pros:

Que el alojamiento contaba con 2 recamaras amplias y una pequeña sala

Cons:

Que este ubicado un poco lejos del zócalo

2026-01-12 • via Nuitee
J
jocelyn • family_with_children • mx
4
Pros:

La ubicación

Cons:

La cama, olor a humedad

2026-01-08 • via Nuitee
C
Cota • family_with_children • mx
8
Pros:

La hubicacion

Cons:

Que no tiene frigobar ni microondas

2026-01-07 • via Nuitee
E
Edgar • family_with_children • mx
9
Recomendado
Pros:

Personal amable

Cons:

No hay nada cerca para cenar

2026-01-07 • via Nuitee
M
Mario Alberto • couple • ie
10
Pros:

Es un excelente hotel relación calidad/precio, el staff es muy amable sin importar la hora del día y está muy cerca del centro de Cholula

2026-01-05 • via Nuitee
E
EMMERICH • couple • de
10
Un viaje a Cholula es garantía de una experiencia buena
Pros:

Amplio estacionamiento. Esta cerca del zócalo de San Andrés y de la pirámide. Todo limpio y bien atendido/administrado. Mis felicitaciones.

2026-01-04 • via Nuitee
L
Luis carlos • solo_traveller • mx
5
2025-12-31 • via Nuitee
C
Carolina • family_with_children • mx
7
Pros:

La vista

Cons:

El precio

2025-12-29 • via Nuitee