Radisson Hotel St Paul Downtown

Hotels
•
Radisson Americas
8.1 (929 reviews)
161 St. Anthony Ave , Saint Paul , US
+1 651-227-8711

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful and friendly front-desk staff; strong customer service
Excellent location for downtown and local attractions
Good breakfast variety and praised food/pub
On-site amenities: hot tub, pool, internal pub
Some guests report the facility felt like home and would return
Cons:
Serious cleanliness problems (stains, hairs, dirt)
Room maintenance issues (AC turned off/not working, missing coffee maker part)
Persistent odors (marijuana, smoke) in some rooms/halls
Inconsistent follow-up from management on refunds/complaints
Confusing hotel entrance/parking; some guests felt it was overpriced

Categories

Cleanliness
4.5
Multiple guests reported serious cleanliness issues: blood stains on sheets, pubic hair and hairs in showers, dirt marks on beds, and overall 'super dirty' hallways. Cleanliness is a clear weakness in reviews.
Service
10
Front-desk staff repeatedly described as extremely nice, helpful and accommodating (early check-in, room changes). One communication failure from management about a refund is noted, but overall staff interactions were strongly positive.
Location
10
Several guests praised the location (close to downtown destinations and Cossetta's) and found the location convenient despite a slightly confusing entrance/parking layout.
Room Quality
6
Rooms had significant issues for some guests: non-working or off AC leading to very high temperatures, a missing coffee maker part, and multiple reports of stains and odors. Room comfort and maintenance are inconsistent.
Amenities
9.5
Guests appreciated on-site amenities: a pub, hot tub and pool, and a good variety at breakfast. Amenities were often cited as a positive aspect of the stay.
Value for Money
6.5
Mixed value sentiment: some enjoyed included breakfast and amenities, but several guests felt the hotel was overpriced given cleanliness and room issues.
Food and Beverage
10
Food and beverage received consistently positive mentions: 'breakfast was awesome', 'food was good', and praise for the paddlers pub and breakfast variety.
Overall Experience
8.3
Overall experience is mixed: some guests would return and praised staff and amenities, while others called the stay 'terrible' due to cleanliness, AC and odor issues. The average impression is cautiously positive but inconsistent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Each room at Best Western Plus Capitol Ridge offers a blend of modern amenities and stunning views, ensuring a comfortable stay.

Delicious Dining Options: From American meals at Peddler's Pub to complimentary hot breakfast, guests can savor a variety of culinary delights during their stay.

Relax and Unwind: Whether it's taking a dip in the indoor pool, working out at the fitness center, or enjoying a soak in the hot tub, guests can rejuvenate and unwind at their leisure.

Book your stay at Best Western Plus Capitol Ridge now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 929 reviews
Cleanliness: 4.5
Service: 10
Location: 10
Room Quality: 6
Amenities: 9.5
Value for Money: 6.5
Food and Beverage: 10
Overall Experience: 8.3
C
Claire • couple • us
1
Terrible
Cons:

The AC was turned off for the season, despite temps in the high 70s. They neglected to tell us that and instead told us that they were working on it. Finally admitted that it was never coming on. We'll never stay at a Radisson again.

2026-10-30 • via Nuitee
W
Wendie • solo_traveller • us
8
Overall, my stay was as expected.
Pros:

I liked the breakfast and paddlers pub.

Cons:

I didn't like that I had to wait 30 minutes after my check in time before my room was ready.

2026-10-29 • via Nuitee
D
Dharma • couple • us
1
Spent minimal time at the hotel so it was bare able but wouldn’t recommend to anyone
Pros:

The location was nice, and the front staff girl was extremely nice and helpful

Cons:

My first room was on the 7th floor and had no air so my room was 80 degrees the whole time. Not only was it extremely hot but there was pubic hair all over my shower, and the bathroom towels were clearly not clean. The front desk lady was awesome for us a lower room with a much better temperature of 60degrees, but the second room was also dirty. Dirt marks on the bed, and hairs all over the shower again. She said I would get a refund and it’s been 4 days and still haven’t heard from the general manager. I’ve called multiple times and every time I get his voicemail or told he’s busy. I left voicemails and still nothing. Pretty upsetting.

2026-10-28 • via Nuitee
M
Margaret • couple • us
8
2026-10-27 • via Nuitee
R
Ronald • solo_traveller • us
3
Pros:

The food was good

Cons:

My room. I could not lower the temperature (was 82 degrees), there were blood stains on the sheets, a pair of woman's panties under the chair, and the coffee maker was missing a part.

2026-10-26 • via Nuitee
S
Steven • solo_traveller • us
9
Pros:

The facility was very clean. The Breakfast was awesome. Will be staying there again if ever in St Paul.

Cons:

The traffic getting there

2026-10-26 • via Nuitee
J
Joy • couple • us
5
Facilities were stark and Access was difficult
Pros:

Nothing

2026-10-25 • via Nuitee
C
Crlo • extended_group • ph
10
2026-10-24 • via Nuitee
M
Martin Jon • couple • br
8
Great location, close to the various destinations downtown, including our favorite Cossetta's!
Pros:

Location, good variety of breakfast foods included in our stay, great amenities including a hot tub and pool. We enjoyed it a lot.

Cons:

The entrance to the hotel and parking lot is a bit confusing and tedious to go completely around the building just to arrive at the front of the hotel.Due to the one way frontage road along I-94?

2026-10-23 • via Nuitee
R
Roland • couple • gb
8
2026-10-23 • via Nuitee
A
Alicia • family_with_children • us
5
Wouldn't stay again.
Pros:

Breakfast had lots of options. Room was great but the facility was dirty.

Cons:

Super dirty and it smelled like they sprayed Drakar Noir in the halls to cover up smoke stench. Just don't let people smoke in rooms. It was also very over priced for one night.

2026-10-22 • via Nuitee
N
Neng • couple • us
8
2026-10-21 • via Nuitee
G
Giuseppe • couple • it
10
Come a casa
Pros:

È la terza volta che ci soggiorno,non sarà il miglior hotel di Saint Paul ma ti fa' sentire come a casa,il personale è gentilissimo e disponibile e il pub interno è carino. Di sicuro ci ritornerò.

2026-10-20 • via Nuitee
J
Jennifer • couple • us
2
Was able to check in early, ended up not staying the night due to marijuana smell in our room. Facilities could use some
Pros:

Customer service was absolutely tremendous, all super nice! We were also able to check in early.

Cons:

Constant smell of marijuana in our room. Typically wouldn’t be something I’d complain about but had to leave early because I couldn’t stomach the smell being 6 months pregnant.

2026-10-19 • via Nuitee
D
Debra • couple • us
10
Pros:

Friendly, helpful staff

2026-10-17 • via Nuitee
N
Nomel • family_with_children • us
4
Our unexpected experience at Radisson Hotel St Paul.
Pros:

We booked our stay expecting a comfortable experience at the new Radisson location near the Mall of America. Upon arrival, we discovered that our reservation was at the older downtown property, as we were unaware that there were two separate locations.

Unfortunately, our experience at the older property was disappointing. We were uncomfortable with the unpleasant odor in the building and had hoped the staff could assist us with transferring to the newer location. Instead, we were assigned a room with a non-functioning air handler, an unpleasant smell, and inadequate cleanliness.

The following morning, we asked the staff to clean our room before we left at 11:30 a.m. to attend a concert at the Mall of America. However, when my wife, children, and I returned at approximately 9:00 p.m., the room had still not been cleaned. After an exhausting day, we were understandably frustrated and disappointed. The staff eventually moved us to another room and informed us that one night's charge would be waived as compensation for the inconvenience.

Overall, our stay at the downtown property did not meet our expectations, particularly regarding room maintenance, cleanliness, and customer service. We appreciate the staff's eventual effort to address the situation, but the experience significantly affected our family's comfort and enjoyment.

We are considering visiting the area again and would be open to trying the newer Radisson location near the airport and Mall of America, hoping for a better experience. We trust that this feedback will help improve the guest experience and ensure that future visitors receive the quality of service expected from the Radisson brand.

2026-10-15 • via Nuitee
A
Ava • couple • us
10
2026-10-15 • via Nuitee
S
Steve • couple • us
8
2026-10-10 • via Nuitee
K
Kelsey • family_with_children • us
9
Wonderful stay for our family for the weekend!
Pros:

Super friendly staff, perfect location and had everything we needed.

Cons:

The pool was COLD!

2026-10-07 • via Nuitee
S
Sarah • extended_group • us
6
Cons:

When we arrived, the staff at the front desk told us that the HVAC system hadn't been working all week but that they had it fixed. Unfortunately, the first room we were given was on the 6th floor and incredibly hot - even with a box fan that the staff gave us. The second room they gave us was a little better, but the temperature did not get below 74 degrees (again, even with the box fan!).

2026-09-19 • via Nuitee