Hanoi Paradise Center Hotel & Spa

The Old Quarter is exciting at first, but it quickly becomes hectic, loud, and overwhelming. Cafés and shops are everywhere, but this atmosphere exists throughout much of Hanoi, and taxis are very inexpensive—so staying right here isn’t necessary.

My experience at this hotel was disappointing. The room layout was awkward and cramped, making it difficult to move around. I was traveling solo but placed in a family-style room with multiple beds and a strange layout. There was no nightstand, outlets were poorly placed, the refrigerator barely worked, and the TV was dated with inaccessible HDMI ports.

The biggest issue was the air conditioning. Even set to 19–20°C, the room stayed warm during the day and only cooled slightly late at night. Noise was also a problem, with loud housekeeping early in the morning and poor sound insulation. I also experienced smoke odor late at night.

Staff was polite and listened, but the alternative room shown later was actually smaller and felt like a downgrade. I paid $75–78 USD, but the room felt worth closer to a lot less at least until they fix their problems. I would not stay here again.
I would have gave a one star, but the two stars was because the lady at the front desk was nice and listened but my overall experience was still not great.

Friendly staff, many spoke English. Breakfast was authentic and delicious!

sweet, nice and service-oriented staff

Our room was a little bit small and the climatisation wasn’t strong enough. But other than that, everything was perfect! The breakfast was more than excellent and the staff (special mention to Celina) was adorable!

Excellent stay. Emma on reception was extremely helpful with recommendations too!

Good location, super friendly and helpful staff

The room was ok. Didn't look like a room you'd see In a 4 star hotel (looked more 2/3stars). The room didn't have a view outside instead, a corner was curtained off and behind it was what looked like a shaft. The room doesn't have enough plug sockets. If you use a travel adapter of a certain size, you lose access to one socket. I also don't like hotels that give mini shampoo/shower gel bottles and tiny bars of soap. Should just have large containers of them near the sink and shower. Breakfast had very limited vegetarian options and flies were seen when eating. The staff were extremely good and polite. The woman that works there too (might be the manager) would greet everyone and ask about their day. The place is located in an alleyway but is very close to all the action in central Hanoi.

Stay away!
Room descriptions are not accurate. The bathroom shower had mold and the walls with cracks.
Bed was falling apart.
Location is not too bad but since there are plenty of other options, don’t bother with this hotel.
Nothing about this hotel is worth it.

The hotel staff are friendly.
The facilities are a bit dated/outdated.
You can experience a decent rest at an affordable price.

Small rooms. Inadequate AC. Useless balcony. Not worth it. There are other better options at similar or lower cost. I would recommend to avoid this one.

P.s. : the hotel staff was top notch. Friendly, polite, cheerful, eager to help. 5/5 there

Avoid. Arrived tired and late in the evening from airport and they pushed me to cancel my booking.com reservation with the incentive of a nice room upgrade. Eventually the room was worse than originally booked online. This is not their first time doing this, please read all the bad reviews here on TripAdvisor. We cancelled rest of the reservation first thing in the morning and managed to get money back from those nights. We also did not get any receipts after paying cash and outside booking.com. Hope you find this review before reserving, we have spend 3months travelling through asia and this one was genuinely the worst experience.

Much smaller than the photo show... the balcony in the junior hotel suite, is not a balcony... the free breakfast is subpar.

Last night of trip . Had a room upgrade . Room was lovely, great style . Nice hotel quiet and in a great location . Friendly staff.

Avoid. Poor breakfast. The room I booked wasn’t available for me. Tried to downgrade me and offered lowered price. Made me cancel my booking.com booking so they don’t pay fees and I cannot review. Rooms were basic and not as pictured. Safe place, good location, but go elsewhere. Book at the Hanoi emerald waters hotel valley which is 2 mins away.

Excellent, compact hotel close to the centre of Hanoi. Very clean, staff extremely helpful. For us - apart from the hotel booking - they booked 2 private transfers and a 3 day / 2 night cruise in Lan Ha Bay and everything worked perfectly. Communication from the hotel to any questions was fast and efficient.

Excellent hotel, super clean, lovely room, friendly and helpful staff. Lyn was amazing and really went out of her way to make us feel welcome and comfortable
Central location in the heart of this exciting city
John & Bodie
Brighton & London, UK

A disappointing experience – I do not recommend this hotel

I had an unpleasant experience at this hotel, and unfortunately, I cannot recommend it. The room we stayed in had obvious maintenance issues: the shower was constantly clogged, making it difficult to use.

Additionally, the breakfast was far below expectations – very limited options, questionable food quality, and some items even seemed stale.

What bothered me the most was the attitude at the reception. Instead of addressing the issues we reported, we were practically forced to leave a positive review before checking out.

I find this behavior unprofessional, and unfortunately, the overall experience was disappointing. I will not return, and I do not recommend this place to other travelers.

Dont get fooled by the presentation photos!! The hotel is very small, on a narrow street, extremely small rooms, with tiny bathroom, that got flooded at every shower, very used and smelly towels, old furniture, the bed and pillows very used, not comfortable!
Very dirty place!
I do not recommend the place!
When we left, they practically took our phone to rate themselves 5* on Booking, from our phone. Never seen this kind of action from any staff ! So dissapointing!

Had an excellent two night stay here. Compact room but with large comfortable beds and a great shower. Very well located. Staff went over and above with help and advice. Would definitely stay there again. Breakfast but fine, plenty of cheap tasty Bahn mi stalls nearby as an alternative.

We stayed for six days The location was perfect .friendly hotel personels.and The hotel was clean Thank you Jack and Linn everyone at hotel was smiling everytime We hope We will come to Vietnam again and if We come again We wont look for any other hotels