Hotel Bencidormi

Hotels
9.3 (2510 reviews)
Via Faenza 69 , Florence , it

listing image 1
Show all photos
Children allowed

Facilities

Air conditioning
Family rooms
Luggage storage
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small room sizes
Bathroom layout issues

Categories

Cleanliness
9.28
Rooms are consistently mentioned as clean and well-maintained.
Service
9.75
The staff, particularly Roberto and Alejandra, are highlighted as friendly and helpful.
Location
9.79
Multiple reviews note the excellent location close to attractions.
Room Quality
8.74
Some comments mention small room sizes, although comfort is generally noted.
Amenities
9.27
Positive remarks about added amenities like coffee, tea, and mini fridges.
Value for Money
9.23
Guests feel satisfied with the price given the quality and service.
Food and Beverage
8.78
Good experience with cafe facilities, though not every review mentions food.
Overall Experience
9.55
Guests overwhelmingly express a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:45

Property Description

Hotel Bencidormi, a charming gem near Santa Maria Novella Station in Florence, offers free Wi-Fi and self-adjusting air conditioning. Modern Comforts include satellite TV, private bathrooms, and vibrant decor. Convenient Location just a short walk from Fortezza da Basso and the iconic Florence Cathedral. Explore the city with ease! Experience Florence at Hotel Bencidormi.

Important information:

Guests arriving after 18:00 should contact the property in advance. You can use the Special Requests box when booking or contact the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: FLR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Adults stay for € 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 2510 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 8.74
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 9.55
A
Aideen • solo_traveller • ie
10
Pros:

Warm welcome, proximity to the train station. Clean comfortable room

2026-04-11 • via Nuitee
E
Elena Gillet • solo_traveller • fr
9
2026-04-10 • via Nuitee
L
Laura • couple • nl
9
Wonderful!
Pros:

Friendly and very helpful staff! They were very accommodating. The place is located very close to the train station, and only a short (but nice) walk to the main highlights in the city center.

Cons:

They were building a new lift in the building, so we had to go upstairs every time. Although know that the person who did our check-in helped carry the suitcase upstairs. At some parts of the stairs, there were no hand railings, only wooden planks, so it didn't feel 100% safe.

2026-04-09 • via Nuitee
M
Marco • solo_traveller • it
10
2026-04-09 • via Nuitee
F
FANG-I • couple • tw
9
Pros:

民宿老闆Roberto人很好 對於第一次去佛羅倫斯的我們還拿出地圖介紹附近的景點跟美食
民宿很溫馨 還提供咖啡跟餅乾 超級棒❤️

Cons:

馬桶按鈕比較不好壓

2026-04-09 • via Nuitee
R
Redondo Moya • couple • es
10
Buen hotel, si tuviera que venir a Florencia de nuevo repetiría sin duda.
Pros:

Hotel sencillo con todo lo que se necesita. Me gusto todo desde la habitación hasta el personal.

Cons:

Me gustó todo, nada que objetar.

2026-04-07 • via Nuitee
J
Jossânia • solo_traveller • br
10
Acolhedora. A Alejandra que nos atende é extremamente gentil! Gostei muito de tudo.
Pros:

O quarto novo, reformado. É extremamente confortável.,

Cons:

Não tive do que reclamar.

2026-04-06 • via Nuitee
• couple • es
9
2026-04-06 • via Nuitee
A
Ana Nerea • couple • es
10
De confianza
Pros:

Su ubicación y que tuviera una zona común donde había cafetera, agua, platos, microondas, hervidor, etc

2026-04-06 • via Nuitee
O
Osman Erkut • couple • tr
10
Temiz , modern , yeni odalar , konum çok iyi
Pros:

Konum çok mükemmel , oda temiz , modern , banyo tertemiz yepyeni yataklar tertemiz , ısıtma ve sıcak su sistemi çok iyi çalışıyor , kahve , çay , kurabiye ve su herdaim ikram her şeyiyle mükemmel

2026-04-05 • via Nuitee
P
Pierre • couple • fr
8
Excellent accueil et Très bon rapport qualité prix.
Pros:

Excellent accueil d'Alexandra. Grande propreté. Bien situé et proche de la gare. L'hotel est conforme à sa description, pas de mauvaise surprise. Très bon rapport qualité prix.

2026-04-05 • via Nuitee
• family_with_children • tr
8
2026-04-05 • via Nuitee
R
ROCIO • solo_traveller • uy
10
Volvería!!
Pros:

Limpio. Cálido. Silencioso. Bien ubicado.

2026-04-04 • via Nuitee
M
Milan • couple • no
10
Just amazing, clean and great!
Pros:

Lovely and truly charming place. So nice people 😊 Great location, just perfect! Thank you!

2026-04-04 • via Nuitee
Y
Ysabel • solo_traveller • de
10
2026-04-04 • via Nuitee
G
Gleydson Yuri • couple • br
9
Pros:

Quarto limpo, cama muito boa e localização ótima. Além disso, o Sr Roberto é super simpático e nos recebeu super bem.

Cons:

Falta um elevador, que está aparentemente em revisão completa, mas foi aliviado pelo apoio prestado pelo Sr Roberto que nos ajudou com as malas.

2026-04-03 • via Nuitee
N
Nicholas • family_with_children • us
8
Very comfortable.
Pros:

Location was great, close to the train station and historic center.

2026-04-03 • via Nuitee
N
Neyfel • solo_traveller • gb
10
Pros:

Everywhere was clean and comfotable. Thanks for everything

2026-04-01 • via Nuitee
A
Antonia • couple • mt
9
Excellent location, clean rooms and friendly and very helpful hosts.
Pros:

Robert and his son Giovanni are excellent hosts. They gave us valuable tips and made sure to make our stay at Florence an enjoyable experience. The room was a bit small but it served it's purpose well as we were out all day. Roberto offered to move us to a bigger room, but we were comfortable. Location is excellent, we explored all of Florence on foot, whilst the train station is very close, which made is easier for us to take day trips to nearby cities. Plenty of restaurants and cafeterias in the vicinity as well.

Cons:

Nothing as the property is being fitted with a lift which would make the stay complete!

2026-04-01 • via Nuitee
E
emmagrace • couple • ie
10
Perfect location, wonderful staff, spotless room
Pros:

The loveliest, friendliest owners, amazing location, spotless room and comfy bed! Would 100% book again

Cons:

Nothing

2026-04-01 • via Nuitee