Canopy by Hilton West Palm Beach Downtown

Hotels
Hilton Worldwide
8.8 (285 reviews)
380 Trinity Place, West Palm Beach, Florida, 33401 , West Palm Beach , US

Pets allowed

Facilities

Meeting rooms
Boat tours nearby
Front entrance ramp
Health or beauty spa nearby
Free bicycles on site
Health club
No single-use plastic stirrers
Free WiFi
24-hour front desk
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable

Categories

Cleanliness
8.81
The hotel was beautiful, clean, and welcoming from the moment I walked in.
Service
9.08
The staff was friendly, attentive, and made sure every detail was perfect.
Location
8.92
The location was perfect and made everything so easy.
Room Quality
8.57
My room was comfortable, stylish, and well-kept.
Amenities
8.7
Enjoyed the relaxing atmosphere and great amenities.
Value for Money
8.56
Food is pretty good for a hotel.
Food and Beverage
8.81
The food options and variety were excellent.
Overall Experience
8.98
I had an incredible experience staying at the Canopy.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:37

Property Description

Discover the ultimate getaway at Canopy by Hilton West Palm Beach Downtown, where comfort meets convenience!

Recreational Amenities
Experience relaxation like never before with our state-of-the-art health club and inviting outdoor pool, perfect for unwinding after a day of exploration.

Dining Delights
Savor delicious dishes at our Banter Restaurant, or grab a coffee in our cozy café. Don't miss the chance to unwind with a drink at our stylish bar/lounge!

Business & Event Facilities
Host your next event in our expansive 3,069 square feet of versatile space, featuring modern conference rooms and a dedicated 24-hour business center to ensure everything runs smoothly.

Elevate your travel experience and book your stay at Canopy by Hilton West Palm Beach Downtown today!

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 285 reviews
Cleanliness: 8.81
Service: 9.08
Location: 8.92
Room Quality: 8.57
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 8.81
Overall Experience: 8.98
C
christopherkN8697GA Business
10
Crunchy in a chewy sort of way
Pros:

We have stayed at the canopy 36 times this year and still counting - easily one of my favorite places to stay traveling all throughout the week across the state of Florida. The staff goes out of their way for the extras and to make you feel warm and fuzzy.

2025-11-27 via Tripadvisor
M
marvezr Solo travel
10
Thanksgiving Brunch
Pros:

Visited Canopy for the second year for Thanksgiving Brunch and it was great! The food options and variety was excellent. Nice live music and atmosphere. Catalina my server did a nice job. I will return next year.

2025-11-27 via Tripadvisor
4
48saigem Solo travel
10
So good
Pros:

Wow, Dayana is lovely. Attentive, fun and makes a damn good cocktail. I appreciated her style, camaraderie and attention to detail.

2025-11-26 via Tripadvisor
O
O1594VVrussellm Family
10
Family evening out
Pros:

The canopy roof top restaurant bar is beautiful with a beautiful few of west Palm beach downtown area. The food was excellent and the waitress Natalia was fantastic pleasant , attentive , courteous excellent service. Definitely will be retuning and hope that she will be working when we return.

2025-11-25 via Tripadvisor
S
superbsueann Family
10
Seth T
Pros:

Visiting soon, Seth T. Did an amazing job helping with the reservation prior to my arrival so that my check-in can be seamless! He also honored my Hilton Honors Program rewards. I’m am truly grateful for his help and understanding!

2025-11-25 via Tripadvisor
B
B9205PYjustinc Family
10
2nd stay here and love it.
Pros:

Love this hotel. It’s our second stay and won’t be the last. Exceptional rain shower. All staff is great. Bernald was a pleasure and so welcoming. He’s a model representative for your brand. The shuttle service is great. Close to a lot of restaurants in rosemary square. Food is pretty good for a hotel. Rooftop is great place to relax and have a drink. Can’t wait to come back

2025-11-23 via Tripadvisor
A
ADGUBA Friends getaway
10
Bernie is Awesome and Welcoming
Pros:

Has an excellent stay at Canopy by the Hilton! The hotel was beautiful, clean, and welcoming from the moment I walked in. The staff was friendly, attentive, and made sure every detail was perfect. My room was comfortable, stylish, and well-kept. I truly enjoyed the relaxing atmosphere and great amenities. I would definitely stay here again and highly recommend it to anyone looking for a wonderful experience

2025-11-23 via Tripadvisor
E
E5014KXmollys Friends getaway
10
Perfect birthday getaway!!
Pros:

Great stay for me and my friend! We came to celebrate her birthday and had an absolute blast. The complimentary shuttle to and from the main strip and nearby restaurants was such a convenient bonus. The hotel was clean, safe, and very comfortable. The staff was friendly, helpful, and made us feel welcome the entire time. The location was perfect and made everything so easy. We’ll definitely be back!

2025-11-23 via Tripadvisor
T
T4691ASmatth Business
10
Raving Fan Experience
Pros:

I had an incredible experience staying at the Canopy in West Palm Springs, but the highlight of my stay was eating at Banter and being serviced by Catalina. She had an exceptional attitude and went above and beyond to ensure I had an incredible experience staying at the hotel. I will stay here again when I’m back in the area.

2025-11-23 via Tripadvisor
K
kylefR2316FN Couples Apopka, Florida
10
2nd visit
Pros:

Bernard was great, he welcomed me and my wife with excellence. This our 2nd time staying here this year. We originally came here with our kids in July of 2025. We came from the Orlando area, and will continue visit.

2025-11-22 via Tripadvisor
P
pedrolQ8016ZV Couples
10
Paradise in wpb
Pros:

Wonderful experience. Great staff with unique hospitality and detailed service. You won't find another spot like this

2025-11-22 via Tripadvisor
T
tomsorger408 Couples West Palm Beach, Florida
10
Friendly, open atmosphere at Banter.
Pros:

Great bartender, seemed to know everyone, and great happy hour deals at Banter in a bright, airy space. Try the specialty Mezcal cocktails!

2025-11-19 via Tripadvisor
3
378nenitag Solo travel Dresden, Saxony
10
Best guest service manager ever
Pros:

Seth at the front desk was so helpful in extending my stay despite the hotel being full!
Staff are friendly and helpful.
Love my stay here!

2025-11-16 via Tripadvisor
S
shemekiaj2025 Couples
10
10/10 let’s go again
Pros:

Amazing services and host that serve is very pretty and helpful. The environment is one of kinda . Definitely recommend and the view is gorgeous. Got come back for brunch

2025-11-15 via Tripadvisor
Y
Y5516MOariannab Business
10
Friendly and attentive service
Pros:

I had a wonderful stay. The service was excellent and the entire staff was extremely kind and attentive. A special thank you to Michael J, who was especially friendly and helpful throughout my stay. Highly recommended!

2025-11-15 via Tripadvisor
B
B6419EOelisas Business
10
Great start to the day!
Pros:

Excellent service at breakfast. The waiter was efficient, courteous, and made sure everything was perfect. Highly appreciated!

2025-11-15 via Tripadvisor
E
edF2307DS Business
10
Great view from rooftop restaurant
Pros:

Great view at Tree House, the rooftop restaurant overlooking Palm Beach. Natalia and Tatyana welcome guests with smiles and warm hospitality.

2025-11-14 via Tripadvisor
K
koemanc2019 Friends getaway Fort Worth, Texas
10
Fantastic!
Pros:

Service was amazing! The hotel is very clean, comfortable and I love the design!! Food and drinks were very good, and I also love the location. This is always my first option when I go to West Palm Beach! Mr. Jose at the Valet Parking was very kind and professional! Mr. Santiago at the front desk was incredibly kind, professional and special to us.

2025-11-12 via Tripadvisor
G
G68OBmichaelb Business
10
Business travel
Pros:

Jose at valet is very friendly and very knowledgeable about the area. Hotel is great and the experience was made better by Jose

2025-11-12 via Tripadvisor
L
L7282ZLjohna Solo travel
10
Bernald is an all star
Pros:

Bernie went out of his way within minutes of checking in. Very quick and very accommodating gentleman.

The hotel is updated, clean, and very close to everything.

2025-11-12 via Tripadvisor