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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Outdoor furniture
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Wine/champagne
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Tour/class on local culture
Review Highlights
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Property Description
Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.
Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.
Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.
Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!
The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.
The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.
Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.
The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
El castillo
Demasiada gente
Location
There was still waste in the bin from the previous guest.
The cold water pressure was appalling the shower head just dripped on top of the bath taps. To get any pressure you had to turn the hot up and it was scalding. You had to shower with one hand and the other holding the shower head.
No milk was provided with the tea or coffee.
The bath/shower towels were very small.
The shower screen door did not fit and leaked all over the floor.
Breakfast was poor and the staff at breakfast unwelcoming.
Sehr freundliches Personal, angenehme Atmosphäre, umfangreiches, leckeres Frühstück, die Zimmer hinten im Garten sind sehr geräumig und praktisch.
Jederzeit gern wieder!!!
Die Klimaanlage ging zwar nicht, aber dafür gab es jeden Abend Getränke aufs Haus und natürlich einen Ventilator. Kein Problem für uns.
Location was good for castle.
Room was a bit cramped - nowhere to unpack.
Localisation, petit déjeuner, décoration pièces de réception
Décoration des chambres surannée. Accueil impersonnel
Location is best !
No restaurant!
El desayuno exepcional. Había de todo y de calidad.
Pedimos una triple y la cama extra que pusieron no tenía puesta la almohada ni el almohadón/cojín que tenía la cama de matrimonio. Tuvimos que coger una almohada que había en el armario.
Muy buena ubicación.
El desayuno regular
La habitación es pequeña y la puerta del toilet no cierra.
Atmosfera e giardino
Lovely hotel, very helpful staff
Nothing!
Very central location—porters assisted with getting luggage from parking lot to hotel. Very friendly and helpful!
emplacement idéal pour visiter la cité de carcassonne, petit déjeuner servi en buffet proposant un vaste choix, hotel idéal pour les amateurs de vieux batiments
prix du parking à la nuit cher
La posizione, lo stile
La colazione
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