Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3361 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.

Location

Guest Reviews

8.4
Based on 3361 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
C
Charles • family_with_children • fr
10
Pros:

L'hôtel est extrêmement bien situé, le personnel charmant, la chambre agréable, le petit déjeuner offre un excellent choix, le tout était parfait

2026-05-09 • via Nuitee
A
Anna • solo_traveller • fr
9
Pros:

Au cœur de la cité, au pied du château.

2026-05-09 • via Nuitee
M
Michael • solo_traveller • de
10
Pros:

Sehr stimmungsvolles Ambiente passend zur mittelalterlichen Stadt. Wir haben uns sehr wohl gefühlt. Gutes Frühstück. Da wir direkt in der Stadt waren konnten wir uns morgens und Abends vor den Touristenströmen die Sehenswürdigkeiten in Ruhe anschauen.

2026-05-09 • via Nuitee
K
Kristin • couple • us
10
Awesome stay in the heart of Carcassonne
Pros:

Awesome location. Modern facilities available even while within the heart of the old city. We chose a suite, so it was great for my family (3 adults). Our bags were taken to our room for us.

Cons:

Only downside was the gentleman at the front desk did not speak English very well. I know this is France, and I am aware that it is not their first language. I just felt bad they had to bring their manager forward to speak with us for any questions we had. This was literally the only, tinniest, slightly negative thing I could think of. Also, not that this is a negative per se, but there are multiple short flights of stairs within the hotel to go from room to room. Just information in case you have anyone with limited mobility.

2026-05-09 • via Nuitee
R
René • couple • fr
10
2026-05-08 • via Nuitee
B
bubblejellyfish • family_with_children • ca
9
Perfect location for a quiet rest and 1 minute to the castle entrance!
Pros:

Lovely choices of breakfast with coffee, hot tea, hot buffet with scrambled tender eggs, selection of cheese of the day, organic cereal and crispy bacon fresh milk, dried fruits and nuts and a table of fresh home baked viennoiseries with country-style breads!

Cons:

The toilet can use some fresh air 😅

2026-05-08 • via Nuitee
R
Rita • couple • ch
8
Pros:

Sehr zentral, Zimmer sind in die Jahre gekommen

2026-05-08 • via Nuitee
B
bubblejellyfish • family_with_children • ca
9
Perfect location for a quiet rest and 1 minute to the castle entrance!
Pros:

Lovely choices of breakfast with coffee, hot tea, hot buffet with scrambled tender eggs, selection of cheese of the day, organic cereal and crispy bacon fresh milk, dried fruits and nuts and a table of fresh home baked viennoiseries with country-style breads!

Cons:

The toilet can use some fresh air 😅

2026-05-08 • via Nuitee
S
Susan • solo_traveller • gb
8
Great Location
Pros:

The location of this hotel is fantastic. If you arrive by taxi, they drop you off at the hotels car park, outside the city walls, and they bring you and your luggage up to the hotel by a small electric car. There is a beautiful garden at the hotel, unfortunately it only has uncomfortable metal chairs, so it is not very user friendly if you want to relax in the sun.

Cons:

Generally, the hotel was good, the bed was very comfortable, but breakfast was busy and loud, particularly at the weekend. We didn't like the fact that dogs were allowed in the dinning room, however I think it is pretty standard in France.
Also, the bar was never manned and if they were busy at reception you could not get a drink.

2026-05-06 • via Nuitee
G
Gillian • solo_traveller • gb
7
2026-05-05 • via Nuitee
D
Dominique • couple • fr
10
Pros:

L’emplacement le charme de l’hôtel et l’amabilité du personnel

2026-05-05 • via Nuitee
F
FREDERIC • couple • fr
4
Pros:

Très bon petit déjeuner (personnel sympathique et accueillant)
Bon emplacement

Cons:

Les équipements ne sont conformes à un 4* : pas de frigo dans la chambre, chambre petite, cable de prise électrique apparente et non protégée,

2026-05-05 • via Nuitee
N
Nathalie • solo_traveller • fr
10
Pros:

Hôtel de caractère

2026-05-05 • via Nuitee
A
Arman • couple • es
7
Pros:

La ubicación es brutal , limpieza y el personal muy amable

Cons:

Pedimos cama matrimonio , pero eran dos camas de 0,80cm unidos que se separaba y se abría al mover se y eran súper incómodos

2026-05-04 • via Nuitee
J
Jean Claude • couple • fr
7
Pros:

l’emplacement et le petit déjeuner

2026-05-03 • via Nuitee
E
Emerson • couple • us
9
2026-05-03 • via Nuitee
S
SABAN • couple • es
10
Cons:

El problema de las escaleras para llegar a la habitación

2026-05-03 • via Nuitee
A
Alexia Kaiser • couple • ch
4
Pros:

Die zentrale Lage ist toll. Das Personal war nett, besonders die Fahrer.

Cons:

Dies bedeutet jedoch, dass unser Zimmer (Superior) sehr laut war. Ab 4.30 rattern pausenlos Lieferwagen durch die Gassen.
Der Teppich sollte dringend ersetzt werden. Er riecht sehr unangenehm.

2026-04-30 • via Nuitee
B
Brian • couple • gb
10
Amazing
Pros:

Classy, historic, peaceful

Cons:

Na

2026-04-29 • via Nuitee
V
Victoria • couple • gb
9
Medieval France for the weekend, just perfect!
Pros:

Perfect location in the heart of La Cite
Staff were very friendly, breakfast was superb

Cons:

We had a kettle in the room with tea and coffee but no milk, reception staff said they no longer did UHT cartons. Although we had a fridge they couldn’t get me any fresh milk and there were no shops within La Cite to buy any so that was disappointing

2026-04-29 • via Nuitee