Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3503 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , fr
+33 4 68 11 23 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Location

Guest Reviews

8.4
Based on 3503 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
M
Mark • couple • gb
9
2026-07-25 • via Nuitee
B
BECKERS • solo_traveller • be
8
2026-07-25 • via Nuitee
P
PIERRE • couple • fr
8
Agréable nuit d’étape
Pros:

Au cœur de la cité.

Cons:

Organisation un peu aléatoire au niveau du transport des bagages entre l’hôtel et le parking

2026-07-25 • via Nuitee
C
christine • family_with_children • gp
6
Très bien pour une nuit.
Pros:

L'emplacement, l'amabilité du personnel et le petit déjeuner

Cons:

La décoration un peu vieillotte.

2026-07-24 • via Nuitee
M
Manu • couple • be
6
2026-07-23 • via Nuitee
L
Louise • couple • gb
8
Fitted out requirements perfectly for wandering around Carcasonne
Pros:

Location

Cons:

Room was very small

2026-07-23 • via Nuitee
N
nicolas • extended_group • fr
8
2026-07-22 • via Nuitee
K
Karim • couple • mx
9
2026-07-22 • via Nuitee
M
Meriem • solo_traveller • fr
1
Pros:

Emplacement

Cons:

Panne de climatisation en pleine canicule de juillet dans la chambre familiale avec un enfant en bas age.
Chambre cheap

Clairement non digne du 4*

2026-07-22 • via Nuitee
M
Myriam • couple • fr
9
2026-07-21 • via Nuitee
S
STEPHANE • family_with_children • fr
9
Très
Pros:

L’emplacement au cœur de la cité
Le personnel agréable
La literie

Cons:

RAS

2026-07-21 • via Nuitee
A
Alisa • extended_group • us
8
2026-07-21 • via Nuitee
M
mark • couple • gb
7
Pros:

Excellent location

Cons:

Room was a little dated and very dark

2026-07-21 • via Nuitee
D
Darin • family_with_children • be
10
2026-07-20 • via Nuitee
D
Dominique • couple • fr
7
2026-07-19 • via Nuitee
A
Alexander • couple • mu
10
2026-07-19 • via Nuitee
F
franck • solo_traveller • fr
10
2026-07-19 • via Nuitee
N
Nigel • couple • gb
6
Pros:

The location is fantastic for exploring the ancient walled city. The bag shuttle to the car park is very useful.

Cons:

The rooms are ok, for such a heavily touristic place, but they're pretty tired looking.

2026-07-19 • via Nuitee
J
Jean Christophe B • solo_traveller • fr
8
Pros:

C'est au cœur de la cité 😀

Cons:

Rien

2026-07-19 • via Nuitee
A
Aurelie • solo_traveller • fr
10
2026-07-18 • via Nuitee