Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3434 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.

Location

Guest Reviews

8.4
Based on 3434 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
L
Lauren • extended_group • fr
3
Hôtel et équipements fatigués, pas un 4*
Pros:

Le jardin bien exposé et bien entretenu

Cons:

Hôtel et équipements fatigués, vieillots, mériterait un coup de modernisation aussi bien dans les espaces communs que dans les chambres
Le petit déj se prend dans une salle alors qu'il y a une grand et magnifique jardin, on nous a dit que c'était à l'intérieur
Nous avons soit disant été surclassé dans une chambre poussiereuse, pas moderne et sombre, après insistance on nous a trouvé une très belle chambre, pourquoi n'avons pas eu cette dernioère dès le départ ?

2026-06-27 • via Nuitee
D
Declan • couple • ie
8
2026-06-26 • via Nuitee
E
Ema 55 • solo_traveller • ch
9
2026-06-26 • via Nuitee
T
Terry • couple • gb
9
Excellent and the associated restaurant was great
Pros:

Authentic, garden, location

Cons:

No milk of any description imn the room

2026-06-24 • via Nuitee
R
Rebecca • solo_traveller • us
10
Perfect location and definitely would recommend it to anyone.
Pros:

Very beautiful and serene. We loved it and wished we could have stayed longer.

Cons:

The tub felt unstable while showering.

2026-06-23 • via Nuitee
B
Bianca • couple • ch
9
2026-06-23 • via Nuitee
J
James • couple • gb
6
Great location but hotel rooms need a serious makeover
Pros:

Great location but the hotel room and bathroom/toilet was VERY dated. For the price and the fact that it is one of the few hotels within the old city I would have expected better. Breakfast was good. Pre-booked parking was very convenient and not too expensive - I’d definitely recommend reserving a space there. But the 4 EV chargers were VERY slow (around 3kwh) so only really useful for PHEVs rather than BEVs; they cost 5 Euros per charge and were on a first come first served basis.

Cons:

Dated bedroom, bathroom and toilet - as per above. They really haven’t changed since the early 1980s and detracted from the overall experience.

2026-06-23 • via Nuitee
L
Luis Veguin • solo_traveller • es
10
Pros:

La tranquilidad del hotel.

Cons:

El desayuno algo escaso la oferta.

2026-06-21 • via Nuitee
P
Penelope • couple • gb
9
Lovely hotel within the walls of Carcassonne.
Pros:

Good breakfast. Fabulous location-just metres from bars and restaurants.

2026-06-21 • via Nuitee
J
jose maria • extended_group • es
9
2026-06-21 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-06-20 • via Nuitee
M
Marisa • couple • gb
10
2026-06-20 • via Nuitee
G
ghislaine • solo_traveller • fr
8
Pros:

La situation, la chambre sur jardin

Cons:

La salle de bain : rideau de douche pas adapté , joints carrelage défectueux, pas au niveau d'un 4 étoiles.

2026-06-20 • via Nuitee
C
Clarisse • solo_traveller • re
10
2026-06-20 • via Nuitee
K
Karen • couple • gb
8
2026-06-20 • via Nuitee
M
Mary • family_with_children • us
8
Great facility and gardens.
Pros:

Loved location.

Cons:

Could not get on to high walls and did not realize it would be an issue.
Wish we had known time parameters before arriving.

2026-06-18 • via Nuitee
R
Robert • couple • be
8
Pros:

l emplacement le personnel

Cons:

Accès bagages et accès voitre

2026-06-15 • via Nuitee
C
Cristina • solo_traveller • es
1
HORRIBLE. UN TIMO
Pros:

Lo mejor la ubicación, el resto es un desastre

Cons:

Los pelos en el baño y en la cama, la decoración,la moqueta sucia, el desayuno tipo cantina universitaria con bandejas sucias

2026-06-15 • via Nuitee
G
Gisele • solo_traveller • fr
9
2026-06-14 • via Nuitee
M
MELANIE • couple • fr
8
2026-06-14 • via Nuitee