Hôtel Le Donjon - Cœur de La Cité Médiévale

Hotels
8.4 (3385 reviews)
2 Rue Du Comte Roger, La Cité , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room size limitations

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, particularly in older buildings.
Service
9.01
Staff is described as very friendly and helpful.
Location
9.25
Many guests appreciated the central location and proximity to attractions.
Room Quality
7.5
Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.
Amenities
8.03
Amenities received mixed feedback, with some positive notes on breakfast and parking.
Value for Money
8.49
Overall, considered fair given the location, but some felt it could be better.
Food and Beverage
8.54
Breakfast was often praised for its variety and quality.
Overall Experience
8.51
Guests generally enjoyed their stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:27

Property Description

Historic Location in Carcassonne:
Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:
Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:
Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Important information:

The address of the car park is:
32 Chemin des Ourtets, 11000, Carcassonne.

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park.

Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel.

The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 24 per day.

Location

Guest Reviews

8.4
Based on 3385 reviews
Cleanliness: 7.84
Service: 9.01
Location: 9.25
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
F
Frazer • couple • gb
10
Fab!
Pros:

Location and style

Cons:

Nothing

2026-05-30 • via Nuitee
S
Stefan • couple • de
8
Hotel Donjon in Carcassone
Pros:

Gute Lage im Kern der Zitadelle. Alles fußläufig erreichbar. Parkplatz ist außerhalb, aber es gibt einen Kofferservice.

Cons:

Die Atmosphäre im Frühstücksraum war nicht besonders, auch die Speisenauswahl hätte besser sein können. Wenig frische Produkte. Personal etwas müde.

2026-05-30 • via Nuitee
M
Mélodie • family_with_children • fr
9
2026-05-29 • via Nuitee
J
Janette • couple • gb
8
We came to visit the city on foot. Excellent location. helpful staff.
Pros:

Everything

Cons:

Hair dryer did not work
Not enough tea & coffee in room
A few larger towels

2026-05-28 • via Nuitee
V
Vicki • couple • us
10
Everything amazing but looking out your room window was magical!
Pros:

This is not to be missed everything _ parking , the village, the hotel, the hotel grounds, the restaurants and bakery’s just a dream few days! I’ll take my granddaughter there someday! Thank You

2026-05-28 • via Nuitee
F
Frederique • couple • ca
8
2026-05-28 • via Nuitee
C
Claudio • couple • cl
9
2026-05-27 • via Nuitee
A
Ana ines • couple • ar
8
Muy agradable
Pros:

La ubicación .

Cons:

Las escaleras .

2026-05-26 • via Nuitee
I
Igorkok • solo_traveller • ua
8
Pros:

Дуже хороше розташування! В самому центрі середньовічної цитаделі! Існує сервіз з доставки речей з паровки до готелю! Хороший сніданок! Доброзичливий песонал!

Cons:

Двері , туалет, ванна потребують косметичного ремонту!

2026-05-26 • via Nuitee
H
Halina • couple • gb
8
Lovely stay, only downside was some staff were friendlier than others
Pros:

Location

Cons:

Nothing

2026-05-26 • via Nuitee
T
Titus62 • solo_traveller • fr
10
Très bel établissement
Pros:

Très bel établissement...

Cons:

Rien

2026-05-25 • via Nuitee
R
Rachel • solo_traveller • us
10
Wonderful stay exploring Carcassonne!
Pros:

Loved the large garden area, large rooms and tranquil setting right in the middle of the old city.

2026-05-24 • via Nuitee
• family_with_children • fr
8
2026-05-23 • via Nuitee
P
Paul • couple • us
9
Peaceful hotel close to everything in the walled city
Pros:

Convient to the Medieval castle ans restaurants

2026-05-21 • via Nuitee
A
Alison • couple • gb
9
A lovely hotel with god amenities in a perfect location.
Pros:

Perfect location to explore the medieval city.

Cons:

Not all staff on the desk were as helpful as they could have been.

2026-05-19 • via Nuitee
M
Marie-Cécile • extended_group • fr
9
2026-05-19 • via Nuitee
C
Cheryl • extended_group • gb
10
Staff were very friendly and helpful. Fantastic location - very charming and authentic
Pros:

Lovely property, fabulous old building.

2026-05-18 • via Nuitee
M
Marie-Christine • solo_traveller • fr
9
Ambiance relaxante
Pros:

Surprise de trouver un cadre verdoyant et serein à l'intérieur de l'hôtel malgré la foule de touristes à l'extérieur.

Cons:

Rien à déclarer

2026-05-18 • via Nuitee
M
Michael • extended_group • us
10
Wonderful Hotel in an Excellent Location
Pros:

Wonderful accommodations, good breakfast, friendly staff and excellent location.

Cons:

Nothing comes to mind.

2026-05-18 • via Nuitee
S
Stéphane • couple • fr
10
Séjour très agréable
Pros:

Parfait

Cons:

Rien

2026-05-18 • via Nuitee