Facilities

Free breakfast
Proposal/romance packages available
Express check-out
Boat tours on site
Free WiFi
Terrace
Garden
Express check-in/check-out
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Nice hotel in Bacalar
Good breakfast
Helpful staff
Close to the lake and restaurants
Cons:
Lack of light in the room

Categories

Cleanliness
7.5
Guests mentioned the hotel was clean and well-maintained, but some noted minor issues.
Service
8.3
Staff was friendly and helpful, but there were occasional complaints about lighting.
Location
8.1
Great location near the lake and restaurants, but some guests mentioned the lack of sufficient lighting in the rooms.
Room Quality
7.8
Rooms were comfortable but had issues with inadequate lighting, affecting the guest experience.
Amenities
7.2
Basic amenities were satisfactory; however, inadequate lighting was a common complaint among guests.
Value for Money
6.9
Mixed opinions on the pricing, with some guests feeling it was reasonable while others found it slightly high.
Food and Beverage
7.3
Positive feedback on breakfast and restaurant services, though guests wished for more variety.
Overall Experience
8
Most guests had a positive experience and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:11

Property Description

Recreational Amenities
Enjoy the outdoor pool and bicycles to rent at Hotel Ade. The beach shuttle makes accessing the surf and sand a breeze.

Dining and Services
Indulge in the on-site restaurant or opt for room service during limited hours. The hotel also offers concierge services, a poolside bar, and complimentary breakfast.

Comfortable Accommodations
With 7 air-conditioned rooms, each equipped with plasma TVs and free Wi-Fi. Guests can unwind in rooms featuring blackout curtains and daily housekeeping.

Experience luxury and convenience at Hotel Ade in Bacalar. Book now for an unforgettable stay!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 46 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
C
Cláudia • friends
10
Pros:

Nice hotel in bacalar! The breakfast was good as well and the staff was very helpful. The only bad thing is the lack of light in the room even with the light on but not a major issue. Would recommend as it is close to the lake and restaurants

2025-04-10 • via Nuitee
A
Amy • family
10
Pros:

We will be back. It was a lovely experience!

2024-12-31 • via Nuitee
J
Janel
10
Pros:

Very nice quiet..very nice staff

2024-12-09 • via Nuitee
Y
Yonatan
8
Pros:

Excelente, personal amable

2024-11-24 • via Nuitee
M
mastromarino
6
Pros:

La qualité de la literie est très moyenne. Le personnel est très sympathique et l emplacement correct

2024-11-19 • via Nuitee
R
Ruben
10
Pros:

Buena localización y buen servicio

2024-09-25 • via Nuitee
M
MARIO
10
Pros:

Everything was O.K. we enjoyed the staying and the breakfast that was included with the price. We'll come back soon. Thanks a lot.

2024-07-08 • via Nuitee
R
Roger
8
Pros:

Très bon hôtel idéalement situé près de l'ecopark. A prendre sans hésitation même si il manquait un peu d'eau chaude lors de notre passage

2024-07-05 • via Nuitee
T
Tania de los Angeles
6
En cuanto ala estadía
Pros:

Muy bien, solo que deberían varias su desayuno, deberían poner un rótulo en cuanto al cuido y uso de las toallas ya q no te las cambian diarios por el cuido ala laguna,pero uno que anda con niños y no sabe nada de eso deberían comentártelo al entrar al hotel,muy bonito el hotel ha pesar de ser pequeño cuanto con todo las comodidades. Sigo esperando un reembolso de unas cancelación que hice en mayo ya se cumplió un mes y me dicen que es la página que debe regresarme el dinero y la página dice que es el hotel , estaría agradecida si me ayudan a solucionarlo

2024-06-30 • via Nuitee
J
Jesus
4
No se hospeden aqui
Pros:

Pague habitación doble y me dieron una sencilla con una cama sencilla y me cobraron mucho más de lo que acorde cuando lo escogimos.
Se puede encontrar hoteles mucho mejor y con mejor servicio.
Wi fi nunca trabajo, la TV nunca se conecto el agua esta super pesada de minerales porque obvio no tienen un suavisador.
No lo recomiendo para nada!

2024-05-10 • via Nuitee
G
Guillermo • partner
4
Pros:

No dieron acceso a las instalaciones hasta las tres de la tarde, no respetaron la sugerencia solicitada de fumadores, el clima A/A tiraba agua se reporto y solo pusieron toallas en el piso

2023-08-13 • via Nuitee
V
Verified traveler
10
Bon sejour
Pros:

Hôtel avec un rapport qualité prix. Bien placé, il est facile de bouger à pied, location de vélo possible également !

2023-08-03 • via Nuitee
I
INGRID AGLAE • family
4
Pros:

La verdad me llevo mala experiencia, la tele no funcionaba, el internet medio malo (yo no lo utilizo pero otra persona si) se fue la luz no había agua, me tuve que bañar a cubetazos, sin ceros resolutivos los empleados (no es su culpa lo entiendo) pero en si no es una experiencia que quisiera volver a vivir, y tampoco es algo que recomendaría para futuras amistades.

2023-07-28 • via Nuitee
E
Edgar • friends
8
Pros:

CUANDO HICE CHECKING NO ME DIERON LA HABITACION HASTA QUE DESCARGUE MI ESTADO DE CUENTA Y COMPROBRARA QUE HABIA PAGADO. PARA ESO SE HACE EL PAGO PORT MEDIO DE EXPEDIA PARA NO TENER PROBLEMAS Y FUE PURA PERDIDA DE TIEMPO.

2023-07-25 • via Nuitee
E
Ehsan • family
10
Pros:

Very nice and friendly staff.

2023-07-14 • via Nuitee
N
Norma • family
10
Pros:

It is clean, it is centrally located and the service is in very good condition

2023-07-04 • via Nuitee
S
Sonia • partner
10
Pros:

Para Bacalar siempre elegimos el Hotel Ade, es cómodo, el personal muy amable, la ubicación es muy cerca a la Laguna a pie y con un excelente precio. Sin duda la mejor opción

2023-05-24 • via Nuitee
F
fcliff
6
Pros:

The layout around the pool, where breakfast was served as well, was unique and inviting.
They were super pushy about having to tip the staff a certain amount for serving breakfast. There were signs on every table about this.
It wasn't possible to leave the key at the reception for whilst going swimming in the laguna, as the guy said he couldn't promise he's be there later on.

2023-05-09 • via Nuitee
P
P J
2
Stay well clear.
Pros:

We checked in and then walked out, booking another hotel. It is not as described, with no restaurant, breakfast only between 9 and 10am, a very unpleasant looking pool, poor quality rooms and parking on broken ground to the side. Stay well clear.

2023-04-15 • via Nuitee
V
Verified traveler
4
The bossy receptionist
Pros:

Internet was very bad, the tv wasn’t working at the beginning I told the reception and the answer was almost all the people who stay with us are from Europe and they don’t watch tv, only Americans like to watch tv eventually they came to fix the tv and not with the best actitud, also they offer parking and is only 4 spots and you have to use the street if you find something, they don’t allow you to bring your own drinks to the pool, the guy and owner at the reception wasn’t that friendly, breakfast was whatever the second day I ended up getting breakfast outside, also they give you instructions if you leave the room don’t leave any light, fan or a/c on at all and was not even a suggestion was almost like an order overall if I go back to bacalar I’ll stay on a different place

2022-08-18 • via Nuitee