Aqua Palace Chatan by Coldio Premium

Hotels
8.9 (1236 reviews)
Kuwae 1-9-37 , Chatan , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Spacious rooms and comfortable beds
Two bathrooms in many units
Rooftop pool is a highlight
Convenient location near American Village
On-site parking (good for self-driving guests)
Bright rooms with large glass doors; clean overall
Digital locks and easy room access
Helpful staff with parking/onsite needs
Cons:
Unmanned/automated check-in confused many guests
Slow or noncommittal message responses from management
Price perceived as too high for the delivered experience
Occasional room odors (sewage) and minor cleanliness lapses
Internet/Wi‑Fi was weak for some guests
Limited facilities beyond the rooftop pool
Confusing building names/layout for entrance/arrival
Reported harsh handling/charges during a typhoon incident

Categories

Cleanliness
8.6
Generally reported as bright and largely clean (spacious rooms, glass doors), but some guests noted issues: found crisps under a table and occasional sewage/room odors and a malfunctioning toilet.
Service
9
Mixed: front-desk automation and remote check-in led to confusion, slow message replies and a serious complaint during a typhoon; however on-site staff were described as patient/helpful with parking and practical matters.
Location
9.6
Frequently praised: convenient for American Village (about 10-minute walk), good for driving with parking available, nearby convenience stores; slightly remote for some but overall a strong location.
Room Quality
9.6
Rooms described as spacious, with comfortable beds, large glass doors and excellent natural light; double/dual-bathroom layouts are a highlight though some listings/bedroom descriptions were misleading for a few guests.
Amenities
9.6
Rooftop pool is repeatedly cited as a highlight and access to in-room conveniences (water dispenser, digital locks) is positive; the property has limited public facilities beyond the pool.
Value for Money
6
Several guests felt price did not match quality (complaints about being charged high nightly rates for accommodations that felt less than luxurious).
Food and Beverage
9.8
Largely unreported by most guests; one note of a restaurant food smell on entry but no widespread commentary on food quality, so treated as generally non-problematic in available reviews.
Overall Experience
9
Overall positive: many highlights (space, pool, location, parking) and repeat stays; tempered by isolated but significant operational/service failures (check-in automation, typhoon handling) and occasional cleanliness/odor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 05:48

Property Description

Luxurious Accommodation
Aqua Palace Chatan by Coldio Premium, located in Chatan, offers elegant 4-star accommodation just 1.2 km from Sunset Beach. The rooms feature modern amenities such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay with beautiful city views from the terrace.

Fantastic Facilities
Guests can enjoy the outdoor swimming pool, restaurant, and bar on-site. With free WiFi and complimentary private parking, convenience is key at Aqua Palace Chatan. Additionally, the non-smoking property is just 2.6 km from Araha Beach, perfect for leisurely strolls along the coast.

Convenient Location
Explore nearby attractions like Nakagusuku Castle and Zakimi Gusuku Castle, both a short drive away. The hotel's proximity to Naha Airport, only 19 km, makes travel a breeze for guests. Book your stay now for a memorable experience at Aqua Palace Chatan by Coldio Premium.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1236 reviews
Cleanliness: 8.6
Service: 9
Location: 9.6
Room Quality: 9.6
Amenities: 9.6
Value for Money: 6
Food and Beverage: 9.8
Overall Experience: 9
L
Louise • family_with_children • au
9
Relaxing, peaceful stay close to everything.
Pros:

The room was spacious, comfortable and quiet. Pool area is small but impressive with the view, shower and toilet.

Cons:

Could do with a few more things in the kitchen like smaller bowls for breakfast/soup and tea towels. A vending machine with options downstairs would be a great addition.

2026-10-29 • via Nuitee
まこ（Mako） • family_with_children • jp
10
凄く良い！快適に寛げる！
Pros:

清潔なリネンと設備。静かなロケーション。観光しやすい立地。洗濯機乾燥機があり、急な大雨でも対応出来た。とにかく贅沢に広い部屋でした。ベッドの数も申し分ない。ボテーソープ・シャンプー・コンディショナー・歯ブラシ歯磨き粉・フェイスタオル・バスタオルがかなり清潔でちゃんとある。コップの数も豊富。エアコンも絶好調。

Cons:

エレベーター前の廊下に段差があり、何度も躓きました。危なかった。ゴミの分別が何の説明の無く分からなかった。ヘアドライヤーが微妙。ボテーソープ・シャンプー・コンディショナーはちゃんとあるが髪の毛がゴワゴワになります。シャワーベッドの角度が微妙。
キッチンカウンターが汚れていました。

2026-10-29 • via Nuitee
A
Akhil • couple • hk
9
Pros:

Rooms were spacious; provided amenities for cleaning,the infinity pool was very good

Cons:

10 mins walk to American village; no cleaning service even though you stay 5 days

2026-10-23 • via Nuitee
H
HAN • family_with_children • kr
4
2026-10-23 • via Nuitee
G
Greg • family_with_children • nz
9
Great
Pros:

Location, comfortable and pool

Cons:

Nothing

2026-10-20 • via Nuitee
T
Touko • family_with_children • jp
10
もう一度泊まりたい
2026-10-17 • via Nuitee
T
TSUBASA • family_with_children • jp
10
2026-10-14 • via Nuitee
K
Kaori • solo_traveller • jp
9
Pros:

とても綺麗で、チェックインも簡単でした！
シャワールームがふたつあったのもよかったです。
6人で泊まったのでシャワールームが一つだと時間がかかって大変だったと思います。
机のデザインもオシャレで素敵でした！

Cons:

贅沢かもしれませんが、テレビでYouTube等見れると嬉しかったかもしれません！

2026-10-12 • via Nuitee
T
TSUNG HAN • solo_traveller • tw
10
2026-10-11 • via Nuitee
褚 • family_with_children • tw
10
2026-10-10 • via Nuitee
K
Kumiyo • couple • jp
9
2026-10-09 • via Nuitee
C
crystil • family_with_children • tw
10
2026-10-08 • via Nuitee
L
Leoni • extended_group • de
9
2026-09-10 • via Nuitee
A
AKIE • family_with_children • jp
10
2026-09-10 • via Nuitee
G
Gregory • family_with_children • us
7
2026-09-05 • via Nuitee
W
Wei-Hung • solo_traveller • tw
7
Pros:

地理位置方便，遠離主幹道的喧囂

Cons:

廚房的相關備品稍嫌少了一些，需要自行準備油品等才能進行烹飪

2026-09-03 • via Nuitee
J
jesung • family_with_children • kr
10
Pros:

뒤쪽에 위치해서 조용하고 좋았어요
주차는 지정석이라 밤에 나갔다와도 주차가 편하고
옥상에 수영장이 있어서 아이들과 놀수있어서 좋아요

Cons:

없어오 ~~

2026-09-03 • via Nuitee
岩崎 • extended_group • jp
10
2026-09-03 • via Nuitee
M
MIWA • extended_group • jp
9
2026-09-03 • via Nuitee
F
FionaYeung2711 • family_with_children • hk
6
2026-09-02 • via Nuitee