Platinum Service Suites KLCC

Hotels
•
Independent
7 (1354 reviews)
1020 Jalan Sultan Ismail, Kuala Lumpur, 50250 , Kuala Lumpur , MY
60-11-23376318

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Facilities

Fitness facilities
Free WiFi
Terrace
Garden
Luggage storage
Sauna
Concierge service
Elevator
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Location
Pool
Gym
Cons:
Cleanliness
Service Issues
Old Rooms

Categories

Cleanliness
5.21
Multiple mentions of dirtiness and poor maintenance, indicating unsatisfactory cleanliness.
Service
7.18
Various comments about poor service, including long wait times and unresponsive staff.
Location
9.22
Frequent praise for the location, indicating it was a strong positive aspect for most guests.
Room Quality
6.67
Complaints about old rooms needing repairs, underwhelming after expectations.
Amenities
7.7
Some positive notes on amenities like the pool, but issues with availability.
Value for Money
5.66
Many guests felt they did not get their money's worth, citing high additional charges.
Food and Beverage
7.71
No mentions of food quality, assumed standard for this hotel tier.
Overall Experience
6.68
Mixed experiences overall, with significant drawbacks outweighing some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-06 18:39

Property Description

Recreational Amenities
Indulge in the outdoor pool, sauna, and fitness center for a rejuvenating experience.

Dining Options
Savor delicious meals at the on-site restaurant or enjoy snacks at the coffee shop. Don't miss out on the 24-hour room service and unwind at the bar or poolside bar.

Convenient Features
Benefit from complimentary Wi-Fi, concierge services, and onsite amenities such as a business center, laundry services, and free self-parking.

Experience luxury and comfort at Platinum Service Suites KLCC. Book now for a memorable stay in Kuala Lumpur!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Health & Safety

    Property uses a professional cleaning service

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7
Based on 1354 reviews
Cleanliness: 5.21
Service: 7.18
Location: 9.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 5.66
Food and Beverage: 7.71
Overall Experience: 6.68
Z
Zhen • family_with_children • my
7
2026-03-20 • via Nuitee
S
Szymon • couple • pl
8
2026-03-16 • via Nuitee
J
Josefa • family_with_children • mz
9
Pros:

O anfitriao è bem simpática, pedimos um late check up e ele concordo e isso foi muito bom para nós

Cons:

O chuveiro do banheiro deve ser arranjado ous perde muita água pra o chão e deveelhorar dm relação a loiça na copa

2026-03-07 • via Nuitee
H
Hanis • family_with_children • my
10
2026-03-06 • via Nuitee
M
Maria • extended_group • ru
10
2026-03-03 • via Nuitee
E
Engku Yuslina • family_with_children • my
9
2026-02-27 • via Nuitee
S
Syed Fairuz Bin • family_with_children • my
1
BAD REPUTATION
Cons:

cancel by the owner on the date that I've book,. cancelation due to toilet damages..
not providing another apartment to replace the cancelled booking.
had to find another room on my own, book another room at a higher price due to booking on a weekend date.

2026-02-25 • via Nuitee
S
Saras • family_with_children • my
7
2026-02-13 • via Nuitee
A
Aleksandra • solo_traveller • pl
8
Pros:

Bardzo dobra lokalizacja, apartament bardzo duży, przestronny, fajny basen na ostatnim piętrze, klimatyzowany, czysty, zadbany budynek.

Cons:

Zimna woda pod prysznicem, gospodarze mogliby zadbać o większą czystość w łazience.

2026-02-11 • via Nuitee
S
SIARHEI • couple • by
8
2026-02-10 • via Nuitee
S
Sagnick • family_with_children • au
1
wouldn't recommend to any one. there are better options around there at the same price point
Cons:

the place was very different from the photos. for example, actually there was no tv while it was on the photos. the place looked run down.
the view from the pool is blocked by buildings, and you don't get a good view of Petronas.

2026-02-10 • via Nuitee
M
Mahery • solo_traveller • mg
1
2026-01-31 • via Nuitee
P
Piotr • family_with_children • pl
6
Pros:

Lokalizacja, basen

Cons:

Czystość w szafie brudne zapomniane ubrania, brak ciepłej wody w umywalkach, prowizoryczny prysznic, słabe wifi, długie czekanie na windę

2026-01-30 • via Nuitee
I
Iddris • couple • my
10
2026-01-29 • via Nuitee
A
Aatif Khan • family_with_children • pk
8
2026-01-26 • via Nuitee
A
Aatif Khan • family_with_children • pk
8
2026-01-26 • via Nuitee
K
Krisztina • family_with_children • hu
9
Központi elhelyezkedés.
Pros:

Telefonon kellett felhívni egy illetőt, aki azután odaadta a kulcsokat és megmutatta a lakást.

2026-01-20 • via Nuitee
S
Stephanie Dian • family_with_children • au
7
We were waiting very long time to check in
Pros:

Location

Cons:

The staff

2026-01-20 • via Nuitee
S
Suthida • family_with_children • th
8
Pros:

ห้องพักใหญ่ กว้างขวาง

Cons:

ไม่สามารถติดต่อผู้ดูแลห้องพักได้ ต้องรอจนกว่า 15.0

2026-01-20 • via Nuitee
A
Aminath • extended_group • mv
10
2026-01-19 • via Nuitee