Best Western Mornington Hotel Hyde Park

Hotels
•
Best Western
7.8 (3634 reviews)
12 Lancaster Gate, Lancaster Gate , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Tasty breakfast
Cons:
Small rooms
Noise issues
Bathroom cleanliness

Categories

Cleanliness
7.01
Some reviews noted the room cleanliness was lacking and the bathroom pressure was poor.
Service
8.48
Staff were friendly and helpful, with positive feedback on their assistance during breakfast.
Location
8.52
The location is consistently praised for its convenience and proximity to transport and attractions.
Room Quality
7.47
Some reviews mentioned that although rooms were clean, they were small and had noise issues.
Amenities
7.5
Basic amenities were available, but some guests expected more facilities or better room conditions.
Value for Money
6.96
Rooms seen as small relative to price; some value concerns were raised but amenities were decent.
Food and Beverage
8.01
Breakfast received positive remarks for quality and variety, although some complained about staffing.
Overall Experience
8.48
Despite minor issues, guests overall enjoyed their stay and found it pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:06

Property Description

Convenient Location
Located just a 5-minute walk from Paddington Station and the Heathrow Express, Best Western Mornington Hotel offers easy access to transportation. Tube stations are also nearby, making it a perfect choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The hotel's fully air-conditioned rooms are equipped with modern conveniences such as a flat-screen TV, tea and coffee making facilities, and a stylish en suite bathroom with complimentary toiletries. Guests can unwind in the relaxing lounge or enjoy a drink at the elegant Library Bar. A delicious cooked breakfast is served to start the day right.

Modern Facilities and Services
After a recent refurbishment, Best Western Mornington boasts a well-equipped conference room, a 24-hour reception, and an office with internet access. Whether you're visiting for business or leisure, this hotel has everything you need for a comfortable stay.

Book your stay at Best Western Mornington Hotel now to experience convenience, comfort, and modern amenities in the heart of London.

Important information:

Payment Information (Multiple Bookings):

For reservations of 5 rooms or more, the hotel will charge your credit card 25% of the total booking cost at the time of booking. This amount is nonrefundable. The remaining 75% will be charged to your credit card 14 days before your arrival date.

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.

Cancelation Policy (Multiple Bookings):

For reservations of 5 rooms or more, cancelations made less than 28 days before arrival will result in the hotel charging your credit card the cost of the entire reservation.

Extra beds must be requested directly with the hotel when booking to ensure availability.

Please note that the hotel will charge your credit card for the amount of 1 night, 48 hours prior to arrival.

Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.8
Based on 3634 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.01
Overall Experience: 8.48
A
Amanda • solo_traveller • gb
7
Pros:

Love this hotel , been before . Good value for money .

Cons:

Only downside , cold showers on day 1 which was fixed but no Appologies . And a q for breakfast

2026-05-15 • via Nuitee
J
Juliet • solo_traveller • gb
8
Professional staff, clean, comfortable and good value for money.
Pros:

Very professional staff, clean, organised and comfortable.

Cons:

Nothing

2026-05-14 • via Nuitee
B
Birgitta • couple • se
8
Pros:

Bra läge och fantastisk frukost .
Trevlig personal

Cons:

Enkel fönster i badrummet som blev kallt .

2026-05-13 • via Nuitee
S
Sarah • solo_traveller • de
7
2026-05-13 • via Nuitee
M
Mariana • solo_traveller • pt
10
2026-05-12 • via Nuitee
J
John • solo_traveller • gb
9
Very enjoyable weekend break at BW Mornington Hyde Park
Pros:

Was impressed by reception area and bar/lounge. Really lovely decor. Hotel was generally very quiet even although there was some building work next door but it didn't affect me.
Breakfast was very good and freshly cooked to order.

Cons:

Shower in room could have been a little stronger but just a minor observation.

2026-05-12 • via Nuitee
C
caterina • solo_traveller • it
5
2026-05-12 • via Nuitee
L
Luke • couple • gb
8
2026-05-11 • via Nuitee
C
christianus • couple • nl
8
2026-05-11 • via Nuitee
J
Jeremy • solo_traveller • fr
8
Pros:

Le personnel est très aimable et professionnel.
L'emplacement de l'hôtel également et le confort du lit. Les petit déjeuner aussi est excellent ! C'est un bon rapport qualité prix.

Cons:

La chambre est trop petite et manque d'équipement pour un 4 étoiles. Il manque un mini bar avec des bouteilles d'eau et un petit frigo par exemple. La douche manque vraiment de débit. C'est vraiment dommage car l'eau coulait trop lentement. Cela a un peu gâché l'expérience client. Sinon tout le reste était très bien.

2026-05-10 • via Nuitee
D
Daniel • couple • ie
10
Pros:

Location affordable and clean

Cons:

Nothung very good all round

2026-05-09 • via Nuitee
L
Lennart • solo_traveller • se
10
Pros:

Bra och prisvärt hotell

2026-05-09 • via Nuitee
O
Oluropo • couple • gb
10
2026-05-09 • via Nuitee
B
Bianca • solo_traveller • at
8
Gutes Hotel für Städtetripp mit ausgezeichnetem Frühstück
Pros:

Das Hotel liegt in einer ruhigen Seitenstraße, die Economy Zimmer sind klein und etwas abgewohnt aber für einen Städtetripp völlig ausreichend (nur nicht im Erdgeschoss buchen) - wem Economy nicht ausreicht, kann natürlich vorab etwas größers buchen. Das Frühstück ist wirklich ausgezeichnet und es ist für jeden Geschmack etwas dabei!
Die Lage in Paddington nahe am Hydepark war für uns optimal: zum Park sind es keine 5 Gehminuten, zum Bahnhof Paddington braucht es höchstens 10 - von dort kommt man auf direktem Weg mit der Elisabethline direkt vom/zum Flughafen, mit der Bakerloo z.B. zum Piccadili bzw. Oxfordcircus, in die Bakerstreet (Madame Tussads) oder nach Waterloo (London Eye, Elisabeth Tower uvm.) und mit der Circleline zum Tower Hill (Tower of London, Towerbridge)

Cons:

Unser erstes Zimmer im Erdgeschoss war sehr klein und ohne Ausblick, auf Nachfrage wurde uns gesagt, dass für die erste Nacht leider nichts anderes frei ist, wir aber am Tag darauf in ein neues Zimmer ziehen können - dieses Angebot haben wir gern angenommen und waren dann im 3. Stock. Kleines Manko im Bad: auf warmes Wasser in der Dusche muss man recht lange warten - wir haben das aber nicht beanstandet, fraglich also ob es nur am Zimmer lag, oder die komplette Anlage mal modernisiert werden müsste. Aktuell befindet sich neben dem Hotel eine Baustelle da das angrenzende Gebäude saniert wird - dadurch sind zwar die Fenster etwas staubig, gestört wurden wir durch die Arbeiten aber nie

2026-05-09 • via Nuitee
A
Ahmad • couple • us
8
Pros:

close to indian and pakistani resturants

2026-05-09 • via Nuitee
M
Mark • couple • gb
8
Was good location
Pros:

Great location for what we were doing in London

Cons:

Room seemed basic and dark. Phone in room didn’t work.
Sink didn’t drain
Excessive early morning cleaning outside door

2026-05-08 • via Nuitee
J
john • family_with_children • gb
10
value for money
Pros:

comfy bed, good breakfast, nice bar

2026-05-07 • via Nuitee
V
Vanessa • couple • de
4
Auch wenn die Lage gut ist, nicht zu empfehlen.
Pros:

Die Lage war wirklich gut. Hinter dem Hotel gab es direkt einen wirklich guten Pub. Das Hotel lag direkt am Kennsington Park und nur zwei Straßen weiter befindet sich eine Bahnstation.

Das Frühstück hatte deutlich mehr zu bieten als ,,Continental“. Es gab eine extra Speisekarte mit verschiedenen Optionen zum kostenfreien dazu bestellen.

Cons:

Das Zimmer ist sehr klein, was in London zu erwarten ist, der Zustand jedoch nicht. Es wirkt deutlich abgewohnt und schlecht instand gehalten. Die Matratze war sichtbar durchgelegen und entsprechend unkomfortabel.

Hinzu kommen mehrere gravierende Mängel: undichte Fenster, sehr schlechte Schalldämmung sowie sichtbarer Schimmel im Zimmer (durch Fotos dokumentiert). Der Schimmel ist dabei nicht nur ein optischer Mangel, sondern ein hygienisch bedenklicher Zustand.

Das Badezimmer ist extrem klein und in schlechtem Pflegezustand. Der Wasserdruck war so gering, dass Duschen zeitweise kaum möglich war, insbesondere zu Stoßzeiten. Zusätzlich funktionierte die Heizung im Bad nicht. Lose Deckenlampen und abgeplatzte Farbe verstärken den Eindruck mangelnder Instandhaltung.

Der Zimmersafe war bei Ankunft verschlossen und nicht nutzbar, was den Eindruck unzureichender Zimmerkontrolle zusätzlich verstärkt.

2026-05-07 • via Nuitee
S
Susan • couple • gb
8
2026-05-07 • via Nuitee
F
Francesca • family_with_children • it
8
Ho apprezzato la loro disponibilità nel cambio della camera il gg dopo
Pros:

La camera , la seconda assegnata, perché all’arrivo era la 5* piano, piccola con una finestrella appena e soprattutto per chi come mia figlia ed io che soffriamo di claustrofobia, arrivarci tramite scale strette soprattutto dal 3* piano in su e pure a chiocciola, era un incubo. Alle mie rimostranze la ragazza della reception mi ha detto che per quella sera erano al completo ma mi ha detto che il giorno dopo ci avrebbero dato un upgrade al primo piano e così è stato . Ho apprezzato la loro cordialità soprattutto di Iwona alla colazione , la posizione.

Cons:

La prima camera al 5* piano

2026-05-06 • via Nuitee