Best Western Mornington Hotel Hyde Park

Hotels
Best Western
7.8 (3420 reviews)
12 Lancaster Gate, Lancaster Gate , London , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Tasty breakfast
Cons:
Small rooms
Noise issues
Bathroom cleanliness

Categories

Cleanliness
7.01
Some reviews noted the room cleanliness was lacking and the bathroom pressure was poor.
Service
8.48
Staff were friendly and helpful, with positive feedback on their assistance during breakfast.
Location
8.52
The location is consistently praised for its convenience and proximity to transport and attractions.
Room Quality
7.47
Some reviews mentioned that although rooms were clean, they were small and had noise issues.
Amenities
7.5
Basic amenities were available, but some guests expected more facilities or better room conditions.
Value for Money
6.96
Rooms seen as small relative to price; some value concerns were raised but amenities were decent.
Food and Beverage
8.01
Breakfast received positive remarks for quality and variety, although some complained about staffing.
Overall Experience
8.48
Despite minor issues, guests overall enjoyed their stay and found it pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:06

Property Description

Convenient Location
Located just a 5-minute walk from Paddington Station and the Heathrow Express, Best Western Mornington Hotel offers easy access to transportation. Tube stations are also nearby, making it a perfect choice for travelers looking to explore the city.

Comfortable Rooms and Amenities
The hotel's fully air-conditioned rooms are equipped with modern conveniences such as a flat-screen TV, tea and coffee making facilities, and a stylish en suite bathroom with complimentary toiletries. Guests can unwind in the relaxing lounge or enjoy a drink at the elegant Library Bar. A delicious cooked breakfast is served to start the day right.

Modern Facilities and Services
After a recent refurbishment, Best Western Mornington boasts a well-equipped conference room, a 24-hour reception, and an office with internet access. Whether you're visiting for business or leisure, this hotel has everything you need for a comfortable stay.

Book your stay at Best Western Mornington Hotel now to experience convenience, comfort, and modern amenities in the heart of London.

Important information:

Payment Information (Multiple Bookings):

For reservations of 5 rooms or more, the hotel will charge your credit card 25% of the total booking cost at the time of booking. This amount is nonrefundable. The remaining 75% will be charged to your credit card 14 days before your arrival date.

The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.

Cancelation Policy (Multiple Bookings):

For reservations of 5 rooms or more, cancelations made less than 28 days before arrival will result in the hotel charging your credit card the cost of the entire reservation.

Extra beds must be requested directly with the hotel when booking to ensure availability.

Please note that the hotel will charge your credit card for the amount of 1 night, 48 hours prior to arrival.

Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.8
Based on 3420 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.01
Overall Experience: 8.48
G
Graham couple gb
4
Did the job, but hated the shower.
Pros:

Hotel was good, great location. Room ok for London bed ok. Towels were fine.

Cons:

The shower was awful. It just dripped and didn’t have enough height to get under it. Pity really coz the rest was fine.

2026-03-14 via Nuitee
A
Ana couple pt
9
2026-03-14 via Nuitee
S
sami1976 family_with_children it
8
2026-03-14 via Nuitee
S
Sharon solo_traveller gb
10
What a lovely hotel. Good location with it only being a short walk from tube station and Hyde park. Staff very helpful.
Pros:

Great location. Staff were excellent, the breakfast staff particularly. Room very comfortable. Overall, good service and good stay.

Cons:

Roadworks going on outside were a worry as it was right in front of the hotel and barriers were everywhere. Not the hotels fault though.

2026-03-13 via Nuitee
J
Joe couple gb
9
Great hotel great staff
Pros:

Free upgraded room, staff really nice

Cons:

Bathroom needed maintenance

2026-03-13 via Nuitee
A
Austen solo_traveller gb
8
very pleased with stay
Pros:

Staff were great -- I had been mugged, lost my phone, and they let me use hotel room phone for free to cancel cards etc.

Cons:

Room small but adequate

2026-03-13 via Nuitee
P
Per solo_traveller no
8
Pros:

Meget god frokost

2026-03-11 via Nuitee
G
Guérin solo_traveller fr
7
2026-03-11 via Nuitee
S
sean solo_traveller gb
10
2026-03-10 via Nuitee
D
Deborah solo_traveller it
9
2026-03-10 via Nuitee
S
Silvia family_with_children it
9
Pros:

Ho soggiornato in questo hotel a Londra per alcuni giorni e l’esperienza è stata complessivamente molto positiva. La posizione è davvero comoda, ben collegata con i mezzi pubblici e perfetta per visitare le principali attrazioni della città. L’hotel si trova vicino alla stazione metro di Lancaster Gate e nei dintorni si trovano market aperti 24 ore su 24, oltre a diversi ristoranti e pub, molto comodi soprattutto la sera. La camera era pulita e accogliente. Avevamo prenotato solo il giorno precedente e la prima notte la stanza era piccola, come spesso capita in molti hotel londinesi, ma il giorno successivo lo staff si è dimostrato molto disponibile e ci ha spostato in una camera più grande e tra l’altro in una stanza adiacente ai nostri ragazzi, come inizialmente richiesto, per permetterci di essere più vicini, dimostrando grande attenzione verso le esigenze degli ospiti. La colazione internazionale con cucina è stata davvero eccezionale, molto varia, con prodotti di qualità e diverse opzioni sia dolci che salate. Abbiamo apprezzato molto anche la disponibilità dell’hotel l’ultimo giorno: hanno custodito le nostre valigie dopo il check-out permettendoci di visitare la città liberamente prima della partenza. Nel complesso lo consiglio a chi cerca una sistemazione comoda, accogliente e con un servizio attento. Se tornerò a Londra lo prenderò sicuramente in considerazione di nuovo.

Cons:

Unico piccolo inconveniente: nella seconda stanza la cassetta del WC perdeva leggermente acqua e lo scaldasalviette non funzionava, ma nel complesso non ha compromesso il soggiorno.

2026-03-10 via Nuitee
J
Julie solo_traveller gb
8
Pros:

Lovely clean hotel in good location with helpful staff

Cons:

My room was small and the 'bedside' table was at the bottom of the bed. Nowhere to set my phone, book or water.

2026-03-10 via Nuitee
K
Kenneth solo_traveller gb
8
2026-03-10 via Nuitee
S
sean solo_traveller gb
10
Pros:

This hotel is so lovely everyone is so nice.

2026-03-10 via Nuitee
B
Brian couple ch
7
2026-03-09 via Nuitee
M
Marta couple es
10
2026-03-09 via Nuitee
R
Rana couple sa
7
2026-03-09 via Nuitee
P
Pauline couple fr
10
2026-03-08 via Nuitee
G
Gianluca couple it
10
Pros:

Staff molto gentile e posizione ottima in un quartiere molto tranquillo

2026-03-08 via Nuitee
E
Emanuele family_with_children it
9
2026-03-07 via Nuitee