Best Western Marina del Rey

Hotels
Best Western
8.9 (3743 reviews)
Ecuador 299 , Viña del Mar , cl

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable bed
Friendly staff
Good breakfast variety
Cons:
Old mattresses
Restaurant service issues
Cold amenities

Categories

Cleanliness
8.86
Rooms were mentioned as clean, but some concerns about odors were noted.
Service
9.03
Comments on the staff being friendly and attentive, though there were issues in the restaurant service.
Location
9.37
Location praised multiple times for convenience and proximity to attractions.
Room Quality
8.52
Comfortable beds and spacious rooms, but complaints about old mattresses and missing amenities.
Amenities
8.75
Good basic amenities, though some guests expected more, such as a hot tub.
Value for Money
8.81
Value perceived as good overall, although some facilities could be improved.
Food and Beverage
8.66
Breakfast variety mentioned as good, but some items were criticized.
Overall Experience
9.23
Generally positive experience highlighted by comfort and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:08

Property Description

Convenient Location and Amenities
Situated in Viña del Mar city centre, Best Western Marina del Rey is a 4-star hotel located just 100 metres from Miramar metro station. Enjoy the convenience of a gym, free WiFi, and complimentary private parking. The hotel's proximity to the beach, only a 15-minute walk away, adds to its allure.

Comfortable Accommodation
Relax in well-equipped rooms featuring a flat-screen TV, minibar, work desk, and private bathroom. Some rooms even boast a spacious seating area for added comfort during your stay.

Dining and Nearby Attractions
Indulge in local cuisine at the hotel's restaurant, and unwind with a variety of hot and cold drinks at the bar. Explore nearby attractions like the Casino Municipal and Peru Avenue, both approximately 1 km away, or take a short drive to the city centre of Valparaiso. With Santiago International Airport just a 1.5-hour drive away, Best Western Marina del Rey offers both convenience and comfort for your stay. Book now for an unforgettable experience!

Important information:

Pets are allowed upon request at a fee of USD 25.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 3743 reviews
Cleanliness: 8.86
Service: 9.03
Location: 9.37
Room Quality: 8.52
Amenities: 8.75
Value for Money: 8.81
Food and Beverage: 8.66
Overall Experience: 9.23
M
Michelle family_with_children ar
3
Cons:

El estacionamiento es extremadamente estrecho. Muy difícil maniobrar, incluso no pude sacar el auto sin raspar contra una columna. Se nota que pasa mucho, porque han puesto una goma en la columna para disminuir el daño en los vehículos. Además, a mi hija se le volcó por accidente un vaso se agua en la cama, y pedí ayuda pero no nos cambiaron las sábanas, y hacía frío!

2026-06-27 via Nuitee
P
Penny couple us
10
Pros:

Very clean and nice accommodation. Staff were pleasant and helpful! Breakfast and delicious.

Cons:

We are from the US so not having wash cloths was an adjustment.

2026-06-27 via Nuitee
V
Vernadette couple us
10
Wonderful! Fits our needs well.
Pros:

Central location. Good breakfast. Good restaurant (w/ Italian and Chilean dishes for dinner). Very helpful staff. I would use BW again next time we visit Viña!!

2026-06-23 via Nuitee
V
Vicki solo_traveller cl
10
Súper
Pros:

Todo bien

Cons:

Una cucaracha que nunca aspiraron la habitación

2026-06-22 via Nuitee
K
Karen couple cl
8
Paseo fin de semana
Pros:

Personal y ubicación

Cons:

Pan de desayuno poco fresco

2026-06-22 via Nuitee
F
Francisco solo_traveller cl
10
2026-06-22 via Nuitee
M
Marcela couple cl
7
Adecuado
Pros:

Desayuno correcto

Cons:

CAMA

2026-06-22 via Nuitee
S
Sebastian family_with_children cl
10
Pros:

Muy buena atención y un excelente desayuno

2026-06-22 via Nuitee
S
Shayana family_with_children br
10
Um ótimo lugar para se hospedar atendimento impecável
Pros:

Hotel muito bom

Cons:

Nada

2026-06-21 via Nuitee
P
Paula Andrea family_with_children cl
10
Maravilloso
Pros:

Desayuno delicioso, todo muy ordenado y limpio

2026-06-21 via Nuitee
C
Carlos solo_traveller cl
7
Esperaba un poco mas
Pros:

La limpieza

Cons:

El gimnasio y las ventanas que al estar a avenida principal no permita descanso poco aislada la habitación del ruido exterior

2026-06-21 via Nuitee
F
Francisco solo_traveller cl
10
Pros:

Cercano , amabilidad

2026-06-20 via Nuitee
A
Anibal couple cl
9
MUY BUENA
Pros:

DESAYUNO

2026-06-19 via Nuitee
J
Jose Rodrigo solo_traveller cl
10
2026-06-19 via Nuitee
P
Pedro solo_traveller cl
9
Pros:

Personal en general muy amable

Cons:

Todo bien

2026-06-18 via Nuitee
R
Ricardo solo_traveller cl
10
2026-06-15 via Nuitee
B
Bustos solo_traveller cl
10
Pros:

Exelente todo.... lugar.. atención...

2026-06-15 via Nuitee
A
ajhll solo_traveller cl
9
Pros:

Mejor de lo que esperaba, en gerente todo muy bien. Cómodo, buen desayuno, buenas instalaciones.

2026-06-15 via Nuitee
E
Eduardo couple cl
10
2026-06-15 via Nuitee
S
silva couple cl
10
2026-06-15 via Nuitee