Extended Stay America Premier Suites - Austin - Austin Airport

Hotels
•
Extended Stay America Premier Suites
7.7 (502 reviews)
1311 Airport Commerce Drive , Austin , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Issues with amenities and maintenance

Categories

Cleanliness
4.65
Multiple reports of dirty rooms and poor cleanliness.
Service
10
Staff were friendly and responsive in certain situations.
Location
10
Convenient location with easy access to the airport.
Room Quality
6.65
Mixed sentiments; issues noted with maintenance and cleanliness.
Amenities
6.65
Noted issues with the elevator and gym size.
Value for Money
7.65
Some guests felt it was expensive given the state of the facility.
Food and Beverage
6.65
Breakfast options described as lacking.
Overall Experience
9.35
Overall, guests had a mixed experience with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:16

Property Description

Modern Suites with Convenient Amenities

Convenient Location for Exploring Austin

Helpful Reception and Nearby Attractions

To experience comfort and convenience during your stay in Austin, book a room at Extended Stay America Premier Suites - Austin - Austin Airport. With air-conditioned rooms featuring a kitchen and free WiFi, along with a flat-screen TV and fridge, your stay is bound to be relaxing. The hotel's prime location, just a short distance from popular attractions like Capitol Building and Austin Convention Center, makes it ideal for exploring the city. Additionally, the helpful reception staff can assist you in navigating the area. Don't miss out on visiting nearby landmarks such as Moody Center and Texas Memorial Stadium. Book your stay now and make the most of your time in Austin!

Important information:

Housekeeping service is offered every week for stays of 7 nights and above.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PGD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 502 reviews
Cleanliness: 4.65
Service: 10
Location: 10
Room Quality: 6.65
Amenities: 6.65
Value for Money: 7.65
Food and Beverage: 6.65
Overall Experience: 9.35
D
Diego • couple • us
4
Would pay a little more to stay elsewhere
Pros:

Location.

Cons:

Room was not ready upon arrival. Breakfast was very basic. Coffee , oatmeal without hot water , and oranges.

2026-07-19 • via Nuitee
O
Ortiz • solo_traveller • mx
5
2026-07-18 • via Nuitee
C
Carlos • couple • us
6
My stay was decent
Pros:

The elevators didn’t work I had to take my luggage to the fourth floor, plus the refrigerator made a loud noise never turns off it kept me up all night

Cons:

Better beds better price

2026-07-08 • via Nuitee
S
Sarah • solo_traveller • us
1
Charged 2x for 1 night doesn’t make staying here worth it.
Pros:

The room got dark

Cons:

They charged me 2x for one night and won’t refund the mistake. No airport shuttle.

2026-07-02 • via Nuitee
A
Antonio • couple • us
9
Perfect
Pros:

Perfect

Cons:

Quite and Great Location

2026-06-29 • via Nuitee
W
WEN HSUN • family_with_children • tw
4
I will try another hotel in my next stay in these area
Pros:

the location is good! the property is pretty new, the parking lots are enough for all people to stay. very close to the airport. the window and door are tight! you won't hear the flight passing by.

Cons:

There is no hairdryer included, we have to dry our hair with the towels, and go back to the car, use the heat A/C to blow the hair. There is breakfast provided, but the selection is very limited!

2026-06-25 • via Nuitee
O
Or • couple • il
4
Was short, the staff was nice, the rooms are awful
Pros:

The location , the staff

Cons:

The first room had an awful smell. We told them, and than they moved us to another room, that the AC didn’t work well, so the room was difficult to sleep but we didn’t say it to the staff because it was the second room already that we asked to leave.

2026-06-19 • via Nuitee
D
daniela • couple • br
7
2026-06-16 • via Nuitee
C
Cynthia • extended_group • us
3
Spend the extra money and stay at another hotel.
Pros:

Location was close to airport.

Cons:

Half of the wall power plugs didn’t work..

2026-06-12 • via Nuitee
J
Johnson • solo_traveller • us
10
Amazing stay the entire trip
Pros:

Everyone here was so helpful just overall amazing place

Cons:

Accommodation and very helpful the entire stay

2026-06-10 • via Nuitee
C
Chris • solo_traveller • us
1
Drug addicts work here
Pros:

Nothing

Cons:

Nothing employee to check me in. Ended up sleeping in my car after waiting 45 minutes and all the number over and over with a few other people on the lobby

2026-06-07 • via Nuitee
M
Miriam • couple • us
5
2026-06-04 • via Nuitee
W
whitney • solo_traveller • us
9
2026-05-30 • via Nuitee
M
maria isabel • family_with_children • us
10
Perfect for sport travel
Pros:

The location, very comfortable like to a home

Cons:

N/A

2026-05-29 • via Nuitee
E
Elizabeth • family_with_children • us
1
2026-05-28 • via Nuitee
J
James • couple • us
1
2026-05-26 • via Nuitee
M
Margarita • couple • us
8
Pros:

It was fine.

Cons:

I wold have liked to have decaf coffee as an option.

2026-05-15 • via Nuitee
S
Summer • family_with_children • us
10
2026-05-13 • via Nuitee
P
Perla • extended_group • us
1
Would NEVER stay here again. HORRIBLE customer service.
Cons:

My mother in-laws room was FILTHY DIRTY. Toilet was DISGUSTINGLY DIRTY. Hairs in the sink you can tell it wasn’t cleaned. Microwave and under the bed DIRTY. Housekeeping was NEVER completed. There was even trash and dirty towels left outside both of those rooms. When I asked the front desk to please have it cleaned or move her to a different room he said it wasn’t possible because he was the only one at the property.. when he handed me my key I asked “this one’s for the king room?” (I booked 3 rooms) he said YES. When I walked into that room it was a QUEEN BED. My sheets were also wet so I called the front desk and asked to be given the KING ROOM that I booked. He then proceeded to tell me “when you book through a third party (booking.com) you aren’t guaranteed to get what you paid for” he then came upstairs and handed me new sheets for the bed that I had to do myself.. overall we weren’t accommodated properly or taken care of. One of the most horrible experiences ever. I talked to the front desk and booking.com asking for a refund or compensation. The hotel refused so booking.com offered me to get $23 as credit. That was a slap in the face. Extremely disappointed with both parties. HORRIBLE CUSTOMER SERVICE.

2026-05-12 • via Nuitee
S
Sixto • couple • us
10
2026-05-12 • via Nuitee