Extended Stay America Premier Suites - Austin - Austin Airport

Hotels
•
Extended Stay America Premier Suites
7.7 (469 reviews)
1311 Airport Commerce Drive , Austin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Issues with amenities and maintenance

Categories

Cleanliness
4.65
Multiple reports of dirty rooms and poor cleanliness.
Service
10
Staff were friendly and responsive in certain situations.
Location
10
Convenient location with easy access to the airport.
Room Quality
6.65
Mixed sentiments; issues noted with maintenance and cleanliness.
Amenities
6.65
Noted issues with the elevator and gym size.
Value for Money
7.65
Some guests felt it was expensive given the state of the facility.
Food and Beverage
6.65
Breakfast options described as lacking.
Overall Experience
9.35
Overall, guests had a mixed experience with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:16

Property Description

Modern Suites with Convenient Amenities

Convenient Location for Exploring Austin

Helpful Reception and Nearby Attractions

To experience comfort and convenience during your stay in Austin, book a room at Extended Stay America Premier Suites - Austin - Austin Airport. With air-conditioned rooms featuring a kitchen and free WiFi, along with a flat-screen TV and fridge, your stay is bound to be relaxing. The hotel's prime location, just a short distance from popular attractions like Capitol Building and Austin Convention Center, makes it ideal for exploring the city. Additionally, the helpful reception staff can assist you in navigating the area. Don't miss out on visiting nearby landmarks such as Moody Center and Texas Memorial Stadium. Book your stay now and make the most of your time in Austin!

Important information:

Housekeeping service is offered every week for stays of 7 nights and above.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PGD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 469 reviews
Cleanliness: 4.65
Service: 10
Location: 10
Room Quality: 6.65
Amenities: 6.65
Value for Money: 7.65
Food and Beverage: 6.65
Overall Experience: 9.35
H
Hanna • couple • il
8
2026-04-06 • via Nuitee
D
Ditmar • couple • bq
9
Pros:

Free coffee every morning and the location was good.

Cons:

The elevator was the whole week out of service.

2026-04-06 • via Nuitee
L
Lili • family_with_children • us
1
I should’ve never been allowed to book the hotel given there was no elevator, and I was on the fourth floor. What if so
Pros:

Nothing

Cons:

The elevator did not work and I was on the fourth floor. It’s understandable that mechanical things break but when I ask the staff when it might be fixed, their answer was I don’t know, its been broken for about two weeks now. What!!!

Lastly, when I checked in, they told me coffee would be ready at 6:30 AM, but there was no coffee available till 7:20 AM. Day two when I went down for coffee they had made coffee, but it had run out. I got lucky on day three and there was coffee available.

2026-03-31 • via Nuitee
M
Mydygma • couple • us
5
Fair
Pros:

Amazing staff. Especially GM and CHU at the reception

Cons:

Quite old

2026-03-27 • via Nuitee
D
Daniel • couple • us
10
2026-03-25 • via Nuitee
L
Luis • couple • us
10
2026-03-25 • via Nuitee
S
Sebalazs22 • family_with_children • hu
10
2026-03-23 • via Nuitee
A
Angela • family_with_children • us
6
2026-03-21 • via Nuitee
M
Martin • couple • us
8
2026-03-21 • via Nuitee
E
Eduardo • extended_group • us
1
The hallways and room smelled really bad, and the elevator wasn’t working. They assigned me a room on the 3rd floor and
Pros:

Location and room distribution

Cons:

The hallways and room smelled really bad, and the elevator wasn’t working. They assigned me a room on the 3rd floor and didn’t offer any discount or accommodation despite the elevator issue.

2026-03-16 • via Nuitee
T
Tammy • couple • us
7
We were grateful to find a room after our flight was canceled. Happy with our stay.
Pros:

Our flight out of Austin was canceled. We were grateful to find a room so close to the airport so we could return early for our rescheduled flight. We were only there a short time so didn't really get to enjoy the room very much but were grateful for a place to shower and sleep. We got the last available room and it happened to be a handicap-accessible room. It was very spacious.

Cons:

The hotel itself was fine, very basic. Booking.com had it listed as a king room, which we didn't need necessarily but it was listed as the only room left. When we got there, the room had a queen bed instead. We spoke to the front desk but nothing could be done bc it was the last room. The "breakfast", while better than nothing, was just grab and go. It was a granola bar, yogurt and tea or coffee.

2026-03-15 • via Nuitee
E
ERIKA • family_with_children • us
7
It's okay if the elevator works
Pros:

Clean and beds okay

Cons:

Elevator stopped working the next day we arrived and we had to go up and down carrying our heavy luggage down from the 4 th floor and other stuff. Very inconvenient for an elevator to keep breaking up.

2026-03-06 • via Nuitee
J
James • solo_traveller • us
8
2026-03-01 • via Nuitee
J
James • solo_traveller • us
8
2026-03-01 • via Nuitee
M
Martyna • solo_traveller • pl
9
Comfortable stay, clean
Pros:

Clean, big comfortable rooms and bathrooms.

2026-02-25 • via Nuitee
C
Christopher • solo_traveller • be
4
Pros:

Room was clean.

Cons:

The staff is completely unresponsive; any issue and you're completely on your own. They even mixed my booking with somebody else and the clerk had to call someone on her private phone to solve the situation; never seen this outside of the Third World, absolute amateurism.

2026-01-28 • via Nuitee
J
Jakari • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
H
Henrique • family_with_children • br
6
Pros:

A localização é a limpeza são ótimas!

Cons:

Demora um bom tempo para o atendimento na recepção e o café da manhã é só barrinha de cereais.

2026-01-19 • via Nuitee
G
Gus • extended_group • us
5
For a short stay it was acceptable. However after a long day of travel we expected more cleanliness.
Pros:

The only things we liked was the A/C was cold and stayed on. Parking was ample. Check in was easy. Internet worked good. The shower water was hot. The beds were comfortable. The staff was very nice also.

Cons:

Elevator was not working. Dead roaches in hallway. Shower was dirty and moldy. There were used toothpicks left on counter from previous guests. All of the rooms silverware, plates, dishes and cups were dirty sitting in a tub outside the room on the floor and not replaced inside. They sat there all night used and dirty.

2026-01-19 • via Nuitee
P
Pedro • couple • us
5
Mala experiencia
Pros:

Nomas lo corto al aeropuerto

Cons:

Ala hora de mi llegada dire 45 min la persona estaba dormida eran , las 11:30 pm y nadien en recepción, no vielvo a ese hotel nunca

2026-01-13 • via Nuitee