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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Tour desk
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Beach club nearby (surcharge)
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Beach toys
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Beachfront Location:
Experience the serenity of Cat Ba at Thao Minh New Star Hotel, perfectly situated facing the beachfront. Enjoy stunning views and easy access to the beach during your stay.
Modern Amenities:
Relax in comfort with our well-equipped rooms featuring air conditioning, flat-screen TVs, and free WiFi. Indulge in our 24-hour room service and enjoy a restful night's sleep on our cozy beds.
Delicious Dining Options:
Start your day with a delightful à la carte or Asian breakfast at our on-site restaurant. With a bar and shared lounge available, unwind with a drink while taking in the beautiful surroundings.
For an unforgettable beachfront getaway in Cat Ba, book your stay at Thao Minh New Star Hotel now!
This property will not accommodate hen, stag or similar parties.
Location
Guest Reviews
The location is very central and the staff is friendly. Room was clean and comfortable. The rooftop bar is nice!
The pictures are a bit misleading. Also, we did some laundry and our clothes came back still damp and smelling like humidity. Did not have time to ask for them to dry them some more.
Well located.
Good value for money.
The view from the bedroom was a brick wall of another building.
None
This was by far the worst hotel I stayed in in vietnam and in my life. The “sea view” is actually a Construction site view, that wouldn’t bother me much if the windows could close properly. The ceiling in the bathroom was dripping water. The air conditioner didn’t work. The wifi didn’t work. The breakfast was poor. The room was dusty, and worst of all, we sent our clothes to the hotel laundry service, it was expensive compared to vietnam prices, returned to us after 30 hours(!) smelling really bad and not properly cleaned.
The young man at the reception spoke English well and was very helpful.
He recommended a great boat tour to Lan Ha Bay, which turned out to be one of the best experiences of my life.
Breakfast was tasty, and the accommodation was acceptable.
A table in the room would be really useful.
We booked a room with a sea view, and it did have one—but the entire beach is a huge construction site, and it will stay that way until 2030. The noise from the street is very loud, even on the 5th floor. At breakfast, the young girl was very friendly, but she didn’t speak a word of English and wasn’t able to remember or manage the requests for the next day, even though they were explained with great difficulty. They mix up fried eggs and omelettes—understand them the exact opposite way. Even though I explained it, the next day they got it wrong again.
Good location and the skybar has a good view!
No heater !
Location and friendly staff
Outdated
The room size and quality were what you’d expect from a 2-star hotel.
Our experience at this hotel was very disappointing. The shower in our room was broken, and despite going to reception three times, each time being assured it was fixed, it never worked. After an hour and a half of back-and-forth, we gave up. We also had an issue with the laundry service. It was promised to be ready the next day but wasn’t, which was a problem as we had an early departure. We were then told it would be done by 7 AM, but when I went to collect it at 6:50, there were no staff available. At 7:05, I was informed it would take another 30 minutes, making us late. The laundry was finally handed to me at 7:25, still damp, leaving us no time to properly pack. As a result, we checked out late at 7:45 and had to skip breakfast. Despite all these inconveniences, we were not offered any compensation or alternatives and still had to pay full price for the late and damp laundry. Additionally, loud music played at night, disrupting sleep, and while the hotel is advertised as being on the seafront, the area is currently affected by construction, significantly impacting the view (as shown in photo attached) and atmosphere. Would not stay here again.
A fun and wonderful experience. The food served by the staff made me very satisfied, and the peaceful atmosphere was great.The toilet for me is a bit dirty, making me very uncomfortable. Hope the hotel pays attention
the staff were very friendly and helpful and sought to assist us in anyway that they could. The location is within easy walking distance of restaurants and beach
The experience of our stay was tainted in two ways - the primary being the extensive construction zone in what previously was the beautiful bay to which the hotel faces. There are major works underway to reclaim the land of the bay for further resorts etc. We came with the expectation of being able to sit at the roof top cafe/bar and enjoy water views over to the limestone karst islands of the bay to find only views of this extensive construction zone.
The second problem was that the rooms which we were provided are internal rooms with no natural light - made the stay feel rather gloomy and depressing unfortunately.
Location was very good.
Good breakfast. Value for the koney
There was a water motor in front of room because of that experience some noise for a while.
location was good, cheap place so keep in mind this place is okay value for money.
door handle broken in bathroom, shower head was broken, bathroom had mould, balcony was a joke, barely enough for one person to stand, sea view was more accurately construction site view, breakfast was okay but worst offering of my trip so far.
Solide
Nothing
They tried to give me a room with no window.
This place sucks.
It’s old
The room has a beautiful ocean view, directly facing the sea without any obstructions. The staff are very enthusiastic and extremely charming.
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