SpringHill Suites by Marriott Holland

Hotels
•
SpringHill Suites
8.9 (423 reviews)
3084 West Shore Drive , Holland , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean rooms (commonly noted)
Excellent location / close to attractions
Rooms are comfortable and spacious
Complimentary breakfast and toiletries provided
Convenient parking and modern design
Friendly and helpful staff reported in several reviews
Cons:
Inconsistent service; notable management failure in an injury incident
Pool is very small and was closed for some stays
Breakfast sometimes understaffed or not replenished; seating shortages
Room maintenance issues (glitter on carpet, door gaps/squeaks, locking problems)
No mini-fridge in rooms; no hot tub
Occasional rude staff and visible staff-employee conflicts

Categories

Cleanliness
9.8
Most reviewers repeatedly called the property and rooms 'very clean' or 'so clean and beautiful'; isolated issues reported include glitter in carpet, linens not changed, and a few reports of dirt. Overall cleanliness is strongly positive with a few maintenance/housekeeping lapses.
Service
7.5
Mixed service reports: several guests praised friendly, helpful front-desk staff and attentive moments (e.g., special-floor request fulfilled), but there are notable negatives — inconsistent staffing, rude interactions, and a serious failure of management response to an injury reported by a guest.
Location
10
Location consistently praised as 'great', 'close to everything', and 'nice location' across multiple reviews — clear strength for the property.
Room Quality
7
Rooms often described as comfortable and spacious, but multiple maintenance and quality problems were reported: wrong bed assignments, squeaky/gappy doors, difficulty locking bathroom door, glitter on floors, linens not changed, and a severe incident where a heavy valance fell and injured a guest — lowering the room-quality score.
Amenities
9.2
Amenities are generally functional and appreciated (complimentary breakfast, toiletries, shower, convenient parking, replenished water/coffee), but common complaints included a very small pool, pool closures during stays, and lack of a mini-fridge or hot tub for some guests.
Value for Money
9.1
Several reviews note 'you get what you pay for' or describe the stay as a good value — clean, comfortable rooms and a decent complimentary breakfast support a strong value perception despite a few service/maintenance issues.
Food and Beverage
9
Breakfast feedback is mixed but leans positive overall: multiple guests said breakfast was 'great' or 'decent', while some experienced subpar offerings, seating shortages, food not replenished, or cleanliness concerns (e.g., spider in water).
Overall Experience
9.6
Most guests reported pleasant stays, would return, and highlighted cleanliness, location, and comfortable rooms. However, serious service/maintenance failures (notably the injury and management's inadequate response) are important negative outliers; overall sentiment among the majority remains strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 06:31

Property Description

Modern Accommodations
SpringHill Suites Holland offers contemporary and comfortable 3-star accommodations. Guests can enjoy free WiFi throughout the property, ensuring they stay connected during their visit.

Fitness Center
Stay active during your stay at the hotel's fitness center. Whether you prefer a morning workout or an evening session, the fitness center is available for all guests to use at their convenience.

Convenient Location
Situated near popular attractions such as Van Andel Arena and Grand Rapids Art Museum, SpringHill Suites Holland provides easy access to key destinations. Additionally, the hotel's proximity to Muskegon County Airport offers added convenience for travelers.

Book your stay at SpringHill Suites Holland for a relaxing and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 423 reviews
Cleanliness: 9.8
Service: 7.5
Location: 10
Room Quality: 7
Amenities: 9.2
Value for Money: 9.1
Food and Beverage: 9
Overall Experience: 9.6
R
Ricardo • extended_group • us
9
2026-10-30 • via Nuitee
T
teresa • couple • us
10
Pros:

Excellent breakfast! Bed was very comfy and very clean!

Cons:

Nothing

2026-10-30 • via Nuitee
A
Annie • couple • us
10
It was wonderful!
Pros:

Everything was great!

Cons:

Not anything! Room and staff was wonderful!

2026-10-29 • via Nuitee
J
James • solo_traveller • us
8
2026-10-28 • via Nuitee
P
Paul • couple • us
10
Overall very nice
Pros:

Breakfast was great. Location was convenient

Cons:

Nothing - everything was great

2026-10-26 • via Nuitee
S
Sandra • couple • us
8
Pros:

I’m sure the breakfast was ok for the average individual. We eat very clean and there was not many options .

Cons:

Very weak coffee !

2026-10-20 • via Nuitee
S
Sulai • couple • us
10
2026-10-18 • via Nuitee
S
Sylwia • family_with_children • us
9
2026-10-17 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Clean and comfortable. Would definitely recommend.

2026-10-11 • via Nuitee
A
Annie • couple • us
10
Everything was great!
Pros:

The breakfast was great! The room was fantastic! Customer service was great!

Cons:

There was nothing that we didn't like!

2026-10-09 • via Nuitee
J
Jan • couple • us
10
2026-09-17 • via Nuitee
R
Rita • couple • us
9
2026-09-16 • via Nuitee
A
Alicia • couple • us
10
2026-09-07 • via Nuitee
T
Tina • couple • us
8
2026-09-04 • via Nuitee
E
Emilie • extended_group • us
10
We had a very pleasant stay and plan to return in the future!
Pros:

The location was convenient, all of the common areas and the room were clean, well appointed, and comfortable. The staff were pleasant and the breakfast was very good with a lot of variety.

Cons:

We really had no complaints.

2026-09-01 • via Nuitee
K
Kevin • couple • us
10
2026-09-01 • via Nuitee
S
Sven • solo_traveller • lu
8
2026-08-31 • via Nuitee
K
Kelsey • family_with_children • us
8
Pros:

Breakfast was fantastic. Lots of options for the entire family.

Cons:

Pool was smaller than imagined

2026-08-31 • via Nuitee
K
Kamel • solo_traveller • us
10
Very clean inside and very good room. With tv and air conditioning.
Pros:

Beautiful appearance easy to find and very clean

Cons:

Nothing

2026-08-27 • via Nuitee
L
Lawrence • couple • us
10
Well kept and newly renovated
Pros:

Modern

Cons:

Small pool

2026-08-22 • via Nuitee