Quality Inn & Suites Pueblo West

Hotels
•
Quality Inn
7.9 (221 reviews)
77 South Radnor Drive , Pueblo , US
+1 719-547-9400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Quietness
Good breakfast
Friendly staff
Convenient location
Warm pool
In-room whirlpool
Comfy rooms
Good price
Staff helped during evacuation
Cons:
Mildew smell in pool and rooms
Poor cleanliness / old facilities
Old or damaged furniture in rooms
No housekeeping / inconsistent housekeeping
Bed bugs reported
Refund and double-charge issues
Property old, dirty, in disrepair
Strong marijuana smell reported
Long waits for assistance
Unpleasant odors

Categories

Cleanliness
3.5
Multiple guests reported mildew odors in pool and rooms, rooms arriving in unclean condition, reports of bed bugs, and several comments calling the property old and dirty — cleanliness is a clear negative.
Service
8.5
Mixed reports: staff were described as friendly and helped evacuated guests and breakfast/service were noted positively, but there are serious service failures (no housekeeping for a week, long waits for assistance, refund/double-charge problems). Overall staff interactions were often helpful but inconsistent.
Location
9.5
Location was repeatedly cited as a positive ('Location' mentioned several times) and is a strong point for many guests.
Room Quality
6.5
Room experiences varied: some guests mentioned very comfy rooms and an enjoyable whirlpool, while others reported very worn furniture, old/disrepaired rooms, smell issues, and bed bugs — overall mixed but below top quality.
Amenities
9.8
Amenities received strong praise (warm pool described as outstanding, in-room whirlpool praised, breakfast noted positively) despite isolated issues like pool-area mildew smell.
Value for Money
8.5
Some guests praised the price as a positive, but there are notable complaints about being charged incorrectly and difficulties obtaining refunds; overall value leans positive given low rates but tempered by billing/service problems.
Food and Beverage
9.4
Breakfast was explicitly called good in reviews — food and beverage is one of the more positive aspects noted.
Overall Experience
7.5
Guest experiences were polarized (from 'worst experience ever' and severe cleanliness/service failures to enthusiastic praise for pool/whirlpool and helpful staff). Aggregated, the overall stay experience is moderately below excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Mountain Views and Southwestern Charm

Comfortable Accommodations
Guest rooms at Quality Inn & Suites West offer coffee makers, cable TV with free movie channels, and some even feature hot tubs, refrigerators, and microwaves. Select rooms include executive chairs for added comfort.

Deluxe Amenities
Start your day with a complimentary hot breakfast including a variety of options. Relax in the indoor heated pool and hot tub, or unwind in the lobby by the two-story fireplace. Laundry facilities are available for convenience.

Nearby Attractions
Conveniently located near Lake Pueblo State Park and the Historic Arkansas Riverwalk, this hotel also serves as a great stopover to explore the Royal Gorge Bridge and Park, Desert Hawk At Pueblo West golf course, and family-friendly attractions like Santa's Workshop and Cumbres and Toltec Scenic Railroad.

Book your stay at Quality Inn & Suites West for a memorable experience!

Important information:

All reservations must be guaranteed with a credit card.

Guests are required to show a photo ID and valid credit card for incidentals upon check-in.

We love when you bring your pets, there is an additional fee of 20 USD per day.

New 2 EV charging station $15 per charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUB

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 221 reviews
Cleanliness: 3.5
Service: 8.5
Location: 9.5
Room Quality: 6.5
Amenities: 9.8
Value for Money: 8.5
Food and Beverage: 9.4
Overall Experience: 7.5
M
Mayberry • family_with_children • us
10
2026-11-07 • via Nuitee
B
Breana • family_with_children • us
3
Pros:

Quietness

Cons:

The pool area and my room smelled like mildew

2026-10-11 • via Nuitee
N
NANCY • extended_group • us
8
2026-09-12 • via Nuitee
B
BINBIN • solo_traveller • de
8
Pros:

The breakfast Is good and the staff are very nice.

Cons:

The facility is old and its cleanis needs to be improved.

2026-09-11 • via Nuitee
K
Katherine • family_with_children • us
4
2026-08-22 • via Nuitee
M
Makayla • family_with_children • us
7
2026-08-17 • via Nuitee
B
Bjorn • family_with_children • nl
3
2026-08-16 • via Nuitee
J
Jens • solo_traveller • se
8
2026-08-08 • via Nuitee
S
Shelby • couple • us
5
2026-08-08 • via Nuitee
B
Brad • solo_traveller • us
6
Pros:

Location

Cons:

The chair in 112 looked like it came out of a junkyard. Not the end of the world, but a little offputting.

2026-07-24 • via Nuitee
K
Kara • couple • us
1
WORST EXPERIENCE EVER! WILL NEVER BE BACK!
Pros:

Absolutely NOTHING!!

Cons:

Had no housekeeping services the entire week we were there!! The absolute WORST!! Very very very poor!! NEVER will recommend ANYONE to go there!!

2026-07-18 • via Nuitee
C
Chelsea • couple • us
1
Was good, up until the bed bugs and now feeling like I paid for services I didn’t use and no one will help with my refun
Pros:

They were friendly and helped us get a room after being evacuated from our home.

Cons:

Our room was not clean when we showed up, there were bed bugs, they could not switch us rooms due to being full, and now I am fighting to get my refund. They even tried double charging me for all of the nights I asked to be refunded

2026-07-10 • via Nuitee
M
Mares • solo_traveller • us
10
Pros:

The pool was the warmest pool i have ever been in and it was amazing! The whirlpool in the room was so awesome and relaxing. I will be back again.

2026-06-22 • via Nuitee
P
Patrice • solo_traveller • fr
9
2026-06-11 • via Nuitee
A
Annette • family_with_children • us
2
Awful and will drive another hour before staying here again. It was old, dirty, and in disrepair. It was so bad, I didn’
Pros:

Location

Cons:

Old and dirty, in disrepair

2026-06-05 • via Nuitee
J
Jose • couple • us
1
Pros:

I waited for over an hour, and no one came out to assist me. Furthermore, the entire hotel reeked of marijuana. It was a terrible experience; I would never recommend that place to anyone.

2026-06-03 • via Nuitee
N
Natasha • solo_traveller • us
10
Pros:

Very comfy room

Cons:

Every thing was good no dislike

2026-05-26 • via Nuitee
L
Leslie • couple • us
5
It was quick
Pros:

The Price

Cons:

The smell

2026-05-09 • via Nuitee
I
Iris • extended_group • us
7
2026-05-08 • via Nuitee
R
Rebecca • couple • us
8
2026-05-08 • via Nuitee