Comfort Suites Mattoon East

Hotels
•
Comfort Suites
7.9 (346 reviews)
1408 East Broadway , Mattoon , US
+1 217-234-2003

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms (frequently mentioned)
Friendly/helpful staff
Good/comfortable beds
Great breakfast variety and quality
Convenient location near restaurants/shopping
Spacious rooms
Good value/price
Quiet on many stays
Cons:
Pool/hot tub often out of order or reported dirty
Elevator broke and showed poor upkeep
Occasional lapses in housekeeping (room not cleaned, dirty towels)
Some staff were inattentive/MIA at times
Pillows small or not to guest preference
Room showing its age; needs updates
Noise when rooms located by elevator
Limited toiletries (bar soap vs. body wash) reported

Categories

Cleanliness
7.9
Generally reported as clean in many reviews, though a few guests mentioned poor cleaning (dirty towels, room not cleaned properly) and one review called out 'sub par clean practices'.
Service
8.3
Staff repeatedly described as friendly and helpful (calls about pool, accommodating front-desk), though there were isolated reports of indifferent or less pleasant check-in staff and times when staff were 'MIA'.
Location
8.5
Multiple mentions of convenient, central location close to restaurants and shopping; generally seen as a strong point.
Room Quality
7.2
Rooms are described as spacious and beds comfortable, but several guests noted small pillows, rooms showing age, occasional noisy placement by elevator, and lapses (bed not made one night).
Amenities
6.2
Notable repeated negatives: pool/hot tub often out of order or dirty and an elevator failure noted. These recurring amenity issues lowered this score.
Value for Money
8.6
Multiple mentions of good/fair pricing and excellent value, with guests repeatedly saying they would stay again for the price.
Food and Beverage
8.6
Breakfast repeatedly praised (variety, eggs, biscuits, hot and cold options); a small number noted breakfast as a minor negative, but overall sentiment is positive.
Overall Experience
7.9
Overall impressions are generally positive (many would return, praised staff and breakfast), tempered by amenity outages and occasional service/cleaning lapses — matches the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Nearby Attractions

The Comfort Suites hotel, conveniently situated at Interstate 57 and Route 16, offers easy access to various attractions like Eastern Illinois University, Lake Land College, and Amish Country.

Full-Service Amenities

Guests can enjoy a range of complimentary services including free newspaper, local calls, passes to YMCA, and high-speed Internet. The hotel also features a meeting room, ideal for small gatherings, and a delicious hot breakfast to kickstart your day.

Comfortable Accommodations and Additional Services

The hotel provides well-equipped two-room suites and whirlpool suites, along with amenities like ceiling fans, coffee makers, and refrigerators in all rooms. Guests can unwind at the fitness center, indoor pool, or whirlpool, ensuring a relaxing stay.

Experience convenience, comfort, and exceptional service at Comfort Suites. Book your stay now for a memorable hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that the elevator will be unavailable from 30 of January 2024 to 01 of April 2024. During this period, guests must use the stairs.

Please note that the property does not accept reservations from local residents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 346 reviews
Cleanliness: 7.9
Service: 8.3
Location: 8.5
Room Quality: 7.2
Amenities: 6.2
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 7.9
T
Tammy • couple • us
8
Pros:

Clean, nice staff, updated

Cons:

The breakfast choices where regular. Eggs, yuk, why do you put butter in fridge during breakfast.

2026-11-07 • via Nuitee
J
James • couple • us
10
2026-11-02 • via Nuitee
D
DARCEL • couple • us
10
2026-11-01 • via Nuitee
J
John • solo_traveller • us
7
Good value and comfortable rooms
Pros:

Price

Cons:

Elevator broke two days and starting to show poor upkeep

2026-10-25 • via Nuitee
S
Stephen Eric • solo_traveller • us
9
Clean and fairly priced.
Pros:

Clean

Cons:

Nothing

2026-10-24 • via Nuitee
B
Betty • couple • us
3
just ok
Cons:

we picked this place for the hot tub and after we checked in was told it was broke. very unhappy as my husband has a bad back.

2026-10-21 • via Nuitee
C
Cheryl • couple • us
10
2026-10-16 • via Nuitee
S
Susan • family_with_children • us
8
Pros:

Pleasantly surprised!

2026-10-13 • via Nuitee
A
Alan • couple • us
9
Very good overall.
Pros:

Location, room size, facility.

Cons:

Breakfast.

2026-09-14 • via Nuitee
L
Leslie • couple • us
7
2026-09-14 • via Nuitee
D
David • solo_traveller • us
10
2026-09-11 • via Nuitee
T
Tracy • solo_traveller • us
10
2026-09-10 • via Nuitee
B
Brenda • solo_traveller • us
10
Clean and friendly staff. I will stay there again.
Pros:

Someone called ahead of time to let me know the pool was out of order and if this made a difference in where I lodged. I've been to many hotels with their pool put off order. No one called or cared what I thought about it

Cons:

pillows on bed where puffy squares. I like rectangular soft pillows

2026-09-07 • via Nuitee
T
Tiphini • solo_traveller • us
5
2026-09-07 • via Nuitee
J
Jefferson • solo_traveller • us
9
2026-09-02 • via Nuitee
R
Randy And Tami • solo_traveller • us
9
Very nice plane to stay while visiting family
Pros:

Bed was comfortable and breakfast was pretty good with options for hot or cold breakfast.

Cons:

Second night room was refreshed with towels but nobody made the bed. After a long day really was kinda disappointing but otherwise everything was great.

2026-08-25 • via Nuitee
B
Brittany • solo_traveller • us
1
2026-08-24 • via Nuitee
N
nclark64 • solo_traveller • us
8
Pros:

The room was very clean and spacious. The bed was comfortable, the pillows were a bit small but there were many of them.

Cons:

I asked for a late check out, I only asked for one extra hour. I'm a traveling nurse and I work 3rd shift, I just wanted 1 more hour of sleep before starting my 2 1/2 hour drive home. They were not able to accommodate. Could they not have cleaned other rooms and cleaned mine last? You can't check in before 3pm, so me leaving at 12:00 would have given them 3 hours to clean my room. Won't be staying there again for the rest of my 13 week contract, some other nurses told me Best Western is very accommodating to travel nurses.

2026-08-20 • via Nuitee
B
Beverlina • family_with_children • us
9
2026-08-18 • via Nuitee
S
Susan • couple • us
8
Pros:

Loved the room. The size is the towels!

Cons:

We were put by the elevator so the traffic never stopped. Noisy.

2026-08-09 • via Nuitee