Comfort Suites Mattoon East

Hotels
•
Comfort Suites
8.6 (450 reviews)
1408 East Broadway , Mattoon , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Occasional unclean items
Check-in delays

Categories

Cleanliness
8.23
Rooms were clean and well-maintained, but some areas had minor issues.
Service
9
Staff was frequently mentioned as friendly and helpful.
Location
9.04
Great location with easy access to restaurants and highways.
Room Quality
8.49
Rooms were comfortable and spacious despite some dated aspects.
Amenities
8.52
Good breakfast variety and decent facilities.
Value for Money
8.48
Good value for the price paid, offering a satisfactory stay.
Food and Beverage
8.53
Breakfast was substantial and well-received.
Overall Experience
8.5
Generally a pleasant stay with a few small concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:22

Property Description

Convenient Location and Nearby Attractions

The Comfort Suites hotel, conveniently situated at Interstate 57 and Route 16, offers easy access to various attractions like Eastern Illinois University, Lake Land College, and Amish Country.

Full-Service Amenities

Guests can enjoy a range of complimentary services including free newspaper, local calls, passes to YMCA, and high-speed Internet. The hotel also features a meeting room, ideal for small gatherings, and a delicious hot breakfast to kickstart your day.

Comfortable Accommodations and Additional Services

The hotel provides well-equipped two-room suites and whirlpool suites, along with amenities like ceiling fans, coffee makers, and refrigerators in all rooms. Guests can unwind at the fitness center, indoor pool, or whirlpool, ensuring a relaxing stay.

Experience convenience, comfort, and exceptional service at Comfort Suites. Book your stay now for a memorable hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that the elevator will be unavailable from 30 of January 2024 to 01 of April 2024. During this period, guests must use the stairs.

Please note that the property does not accept reservations from local residents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 450 reviews
Cleanliness: 8.23
Service: 9
Location: 9.04
Room Quality: 8.49
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.5
J
James • solo_traveller • us
9
Pros:

Staff was very polite and very courteous. Room was nice and big and comfortable.

Cons:

The only thing I could complain about is they only had one waffle maker for their continental breakfast. And when we stayed it was very busy and never got a chance to get a waffle.

2026-05-08 • via Nuitee
K
Kenya • couple • us
8
2026-05-08 • via Nuitee
A
Anthony • solo_traveller • us
8
2026-05-07 • via Nuitee
S
Spicer • solo_traveller • us
10
Pros:

The room was very clean. Breakfast was good. Close to restaurants and shopping. They were busy Saturday night with a ball tournament people. The hotel was still quiet and everything at the breakfast was kept filled and hot. Front desk was VERY helpful.

2026-05-05 • via Nuitee
R
Rebecca • couple • us
10
Comfortable and nice breakfast
Pros:

Nice location and nice restaurants and shopping near by.

Cons:

No problem

2026-05-04 • via Nuitee
K
Katrina • solo_traveller • us
9
I really enjoyed my stay at his hotel.
Pros:

It was very clean, and people were pleasant.

Cons:

N/A

2026-04-28 • via Nuitee
J
Jeremy • solo_traveller • us
10
Pros:

Room was great. Staff was awsome

2026-04-27 • via Nuitee
R
Roy • couple • us
7
2026-04-12 • via Nuitee
M
Maxwell • solo_traveller • us
10
Great Price and Comfortable, Clean Rooms
Pros:

The location was convenient. The room was very clean and larger than I expected, and the bed was veryyyyyy comfortable. The staff was friendly and helpful, and I would absolutely stay here again if I were ever in the area!

Cons:

N/A

2026-04-11 • via Nuitee
P
Paul • family_with_children • us
10
2026-04-07 • via Nuitee
G
Georganna • family_with_children • us
8
A little lopsy but a good time
Pros:

Breakfast was great chocolate waffles and the biscuits were soft and yummy

Cons:

The bed box spring came off the rail and the bed went lop sided I called the desk and they couldn't come to fix it they were the only one at the desk but fixed it and did not have a problem from there on ..that was the only problem we had.

2026-04-07 • via Nuitee
R
Roy • family_with_children • us
7
2026-04-06 • via Nuitee
R
Roy • family_with_children • us
7
2026-04-06 • via Nuitee
D
Dan • couple • us
9
2026-04-05 • via Nuitee
T
Teresa • family_with_children • us
5
Will not return!!
Pros:

Main area was clean

Cons:

Property was loud and pull out bed was very dirty, so dirty that we couldn’t use it! My daughter is also now covered in bites from sleeping in one of the beds, we assume bedbugs!

2026-04-01 • via Nuitee
D
Danielle • family_with_children • us
7
Parents need to pay attention to their kids, had a problem with some in the pool area bullying my child
Pros:

Clean

2026-03-30 • via Nuitee
J
Julie • couple • us
10
Absolutely would stay here again
Pros:

Everything was immaculate. Customer service was fantastic.
So much shopping and restaurants right in walking distance

Cons:

The only complaint I would have is the television stations not a smart TV where you can hook your phone to watch your programs

2026-03-29 • via Nuitee
C
Cheri • couple • us
10
Enjoyed our stay comfortable&clean
Pros:

Good selection, well stocked, clean area
Enjoyable

2026-03-28 • via Nuitee
M
Mary • solo_traveller • us
9
2026-03-28 • via Nuitee
G
George • couple • us
8
very nice stay room and hotel met expectations
Cons:

very nice enjoyed the egg pancakes with cheese in it and biscuits and gravy

2026-03-25 • via Nuitee