Comfort Suites Mattoon East

Hotels
Comfort Suites
8.6 (494 reviews)
1408 East Broadway , Mattoon , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Occasional unclean items
Check-in delays

Categories

Cleanliness
8.23
Rooms were clean and well-maintained, but some areas had minor issues.
Service
9
Staff was frequently mentioned as friendly and helpful.
Location
9.04
Great location with easy access to restaurants and highways.
Room Quality
8.49
Rooms were comfortable and spacious despite some dated aspects.
Amenities
8.52
Good breakfast variety and decent facilities.
Value for Money
8.48
Good value for the price paid, offering a satisfactory stay.
Food and Beverage
8.53
Breakfast was substantial and well-received.
Overall Experience
8.5
Generally a pleasant stay with a few small concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:22

Property Description

Convenient Location and Nearby Attractions

The Comfort Suites hotel, conveniently situated at Interstate 57 and Route 16, offers easy access to various attractions like Eastern Illinois University, Lake Land College, and Amish Country.

Full-Service Amenities

Guests can enjoy a range of complimentary services including free newspaper, local calls, passes to YMCA, and high-speed Internet. The hotel also features a meeting room, ideal for small gatherings, and a delicious hot breakfast to kickstart your day.

Comfortable Accommodations and Additional Services

The hotel provides well-equipped two-room suites and whirlpool suites, along with amenities like ceiling fans, coffee makers, and refrigerators in all rooms. Guests can unwind at the fitness center, indoor pool, or whirlpool, ensuring a relaxing stay.

Experience convenience, comfort, and exceptional service at Comfort Suites. Book your stay now for a memorable hotel experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that the elevator will be unavailable from 30 of January 2024 to 01 of April 2024. During this period, guests must use the stairs.

Please note that the property does not accept reservations from local residents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 494 reviews
Cleanliness: 8.23
Service: 9
Location: 9.04
Room Quality: 8.49
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.5
J
Jefferson solo_traveller us
9
2026-09-02 via Nuitee
R
Randy And Tami solo_traveller us
9
Very nice plane to stay while visiting family
Pros:

Bed was comfortable and breakfast was pretty good with options for hot or cold breakfast.

Cons:

Second night room was refreshed with towels but nobody made the bed. After a long day really was kinda disappointing but otherwise everything was great.

2026-08-25 via Nuitee
B
Brittany solo_traveller us
1
2026-08-24 via Nuitee
N
nclark64 solo_traveller us
8
Pros:

The room was very clean and spacious. The bed was comfortable, the pillows were a bit small but there were many of them.

Cons:

I asked for a late check out, I only asked for one extra hour. I'm a traveling nurse and I work 3rd shift, I just wanted 1 more hour of sleep before starting my 2 1/2 hour drive home. They were not able to accommodate. Could they not have cleaned other rooms and cleaned mine last? You can't check in before 3pm, so me leaving at 12:00 would have given them 3 hours to clean my room. Won't be staying there again for the rest of my 13 week contract, some other nurses told me Best Western is very accommodating to travel nurses.

2026-08-20 via Nuitee
B
Beverlina family_with_children us
9
2026-08-18 via Nuitee
S
Susan couple us
8
Pros:

Loved the room. The size is the towels!

Cons:

We were put by the elevator so the traffic never stopped. Noisy.

2026-08-09 via Nuitee
D
David couple us
9
2026-08-07 via Nuitee
D
Devin extended_group us
8
2026-08-06 via Nuitee
S
Sue couple us
10
We will come back here because it was so perfect.
Pros:

Great breakfasts! lots of food, eggs each morning and the biscuits were fabulous.

Cons:

Nothing!

2026-08-06 via Nuitee
D
Dan couple us
10
2026-07-25 via Nuitee
N
Nateisha couple us
10
It was excellent
Pros:

It was very clean Great breakfast variety

Cons:

The inside pool

2026-07-24 via Nuitee
C
Christine couple us
9
2026-07-24 via Nuitee
F
Fred couple us
10
Very well run hotel with a lot of friendly employee liters
Pros:

Clean and close to everything

Cons:

Nothing

2026-07-20 via Nuitee
M
Matthew couple us
5
It was ok.
Cons:

Staff at check in could have been a little more pleasant. Wish the shower had body wash instead of bar soap as well as liquid soap by sink.

2026-07-15 via Nuitee
F
Faith couple us
9
2026-07-15 via Nuitee
T
Tom solo_traveller us
9
2026-07-13 via Nuitee
W
Wesley solo_traveller us
10
Pros:

The cleanliness, the staff was great, the breakfast was great

Cons:

N/A

2026-07-11 via Nuitee
A
Al family_with_children us
3
Sub par clean practices
Pros:

Decent location

Cons:

Staff was MIA most of our stay. Room wasn’t cleaned very well. Towels had dirt on them.

2026-07-08 via Nuitee
R
Richard solo_traveller us
7
2026-07-08 via Nuitee
S
Shakia family_with_children us
9
2026-07-07 via Nuitee