Comfort Suites Richmond

Hotels
•
Comfort Suites
6.5 (258 reviews)
2007 Colby Taylor Drive , Richmond , US
+1 804-332-5707

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location near restaurants/shops and local events
Friendly/helpful staff reported by multiple guests
Comfortable beds
Breakfast praised by several reviewers
Rooms available for last-minute bookings
Good for short/overnight stays
Cons:
Poor cleanliness (stains, mold, insects, unclean bathtubs/toilets)
Dated, worn and poorly maintained rooms (broken fixtures, peeling caulking)
Maintenance issues (broken door handles, slow drains, ceiling tiles down)
Limited or poorly managed amenities (limited towels, no late snacks/coffee)
Inconsistent front-desk hospitality (some clerks unfriendly)
Occasional pest sightings (roach/cricket)

Categories

Cleanliness
3.5
Multiple reviews report stains, mold, filthy refrigerators, roach and cricket sightings, unclean bathtubs and toilets and generally 'disgusting' rooms — overall clearly poor cleanliness.
Service
8.5
Staff are often described as helpful, friendly and exceptional by several guests, though isolated reports note an inhospitable day-shift clerk; overall service is a relative strength.
Location
9.5
Repeatedly praised: convenient for restaurants, shops and local events (EKU football). Location is consistently cited as a major positive.
Room Quality
5
Rooms are frequently described as dated, worn, with broken handles, cracked lampshades, peeling caulking, ceiling tiles down and general wear — below average room condition.
Amenities
6.5
Basic amenities present (breakfast area, pool) but reports of limited pool towels, no late snacks/coffee, misplaced items (coffee pot in bathroom) and some broken appliances moderate the score.
Value for Money
6
Mixed impressions — 'you get what you pay for' and several negative cleanliness/condition comments lower perceived value, while good location and helpful staff provide some offset.
Food and Beverage
6.5
Breakfast was praised in some reviews (exceeded expectations, well stocked) but other reports mention messy/unclean breakfast area and limited beverage/snack availability — overall mixed but acceptable.
Overall Experience
6.5
Overall impressions are mixed: excellent location and often good service but significant cleanliness and maintenance issues make the stay merely average to below-average for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Stay near Eastern Kentucky University

Premium Amenities: Enjoy complimentary local calls, weekday newspaper, and coffee during your stay. The rooms are equipped with modern facilities like refrigerators, microwaves, and coffee makers for your convenience.

Relaxation and Recreation: Unwind in the indoor pool, hot tub, or the exercise room. For special occasions, indulge in a whirlpool suite. Business travelers will find the two-line telephones and business services handy.

Delicious Breakfast and Nearby Attractions: Start your day with a hearty breakfast offering various options. Explore attractions like Keeneland racetrack, White Hall State Historic Site, and Berea College nearby.

Book your stay now and experience comfort and convenience at Comfort Suites!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 258 reviews
Cleanliness: 3.5
Service: 8.5
Location: 9.5
Room Quality: 5
Amenities: 6.5
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 6.5
H
Heather • family_with_children • us
4
This was by far the worst Comfort Inn and Inn & Suites I have stayed in.
Pros:

The location was excellent

Cons:

The room was not clean. The bath mat in the tub was molded. The tub itself was not clean. The couch looked like a cat got ahold of it with its claws.

2026-11-06 • via Nuitee
L
Lisa • couple • us
5
You get what you pay for
Pros:

The breakfast exceeded my expectations. We were able to get a room last minute.

Cons:

One key didn’t work. Fine. We had push open the door, I went down to my car to get something and the handle to the door handle literally broke. The bathtub appeared to not have been cleaned…ever. The toilet was not clean (evidence of mold). I would not be shocked if the elevator was not up to code. If I were traveling alone I would have been awake all night.

2026-10-25 • via Nuitee
S
Sherry • couple • us
10
2026-10-22 • via Nuitee
J
John • couple • us
4
A tired, worn hotel in a good location.
Pros:

Location is convenient to several nice restaurants and shops.

Cons:

The hotel is simply worn and past its prime. It was not a place we'll ever stay again. Its due for a major updating. Lights in the hall were burned out. The shower head barely put out enough water flow to wash. Everywhere you look, there are stains on the flooring, scraped paint on the walls, furniture with scrapes and scratches, peeling caulking in the bathroom, lobby lighting was dingy, etc. The odor in the hallway was a very strong mix of cleaning fluid masking an underlying odor. It was simply a worn out hotel.

2026-10-21 • via Nuitee
D
Della • family_with_children • us
5
N/a
Pros:

Location

Cons:

The dayshift clerk was not hospitable at all. I noticed it wasn’t just towards me. It was towards anybody who was checking in our out.

2026-10-19 • via Nuitee
J
Justin • family_with_children • us
7
Overall I would recommend
Pros:

Clean

Cons:

Sofa bed didn’t have a mattress

2026-10-19 • via Nuitee
D
David • family_with_children • us
5
Honest
Pros:

Kocation

Cons:

Dated rooms, bathtub shower unclean, toilet seat to falling apart

2026-10-17 • via Nuitee
D
Deanna • couple • us
10
We come and watch our grandson play at EKU football. Great location.
Pros:

It was exceptional

Cons:

Loved it

2026-10-16 • via Nuitee
R
Rebecca • family_with_children • us
8
2026-10-16 • via Nuitee
D
Dave • solo_traveller • us
7
OK stay for one night
Pros:

Bed was very comfortable.

Cons:

The bathroom sink was very slow draining, and eventually stopped up. The lampshade between the 2 beds had cracks in it. The decor was dated.

2026-10-11 • via Nuitee
D
Don • couple • us
7
2026-10-09 • via Nuitee
J
Josh • solo_traveller • us
10
2026-10-08 • via Nuitee
J
Josephine • couple • us
8
Pros:

Location

Cons:

No cleaning service

2026-10-07 • via Nuitee
M
MARCIA • couple • us
2
Terrible
Pros:

Terrible room. Libby was clean. Betty was amazing but the room was disgusting. Stains. Ceiling looked like it was going b to cave in. Ceiling tiles were on the floor. Crickets in the shower.

Cons:

So unclean. Door handle was falling off so had to get another room. The doors have a gap even when locked.

2026-09-19 • via Nuitee
M
Marlene • couple • us
8
2026-09-14 • via Nuitee
J
Judy • solo_traveller • us
5
2026-09-12 • via Nuitee
J
Josh • solo_traveller • us
10
2026-09-11 • via Nuitee
H
Heather • solo_traveller • us
10
2026-09-04 • via Nuitee
H
Haile • couple • us
4
2026-08-31 • via Nuitee
V
Virendrakumar • couple • us
6
2026-08-29 • via Nuitee