Comfort Inn & Suites Hamburg - Buffalo South

Hotels
•
Comfort
6.6 (624 reviews)
3615 Commerce Place , Hamburg , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Dirty rooms
Poor maintenance
High price for low quality

Categories

Cleanliness
4.1
Multiple mentions of dirtiness and lack of cleaning, including black mold and stained carpets.
Service
9.1
Staff was nice and helpful when informed of issues.
Location
9.1
Convenient location to nearby attractions, positively noted.
Room Quality
5.1
Numerous complaints about broken amenities and unsatisfactory cleanliness.
Amenities
6.1
Limited breakfast options and lack of basic room necessities.
Value for Money
5.1
Guests felt overcharged for the quality provided.
Food and Beverage
7.1
Breakfast was good but lacked variety for some, overall average experience.
Overall Experience
7.1
General sentiment was negative due to multiple issues, but some aspects were acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:36

Property Description

Convenient Location
Located on Interstate 90, the Comfort Inn & Suites hotel offers easy access to popular attractions like Hilbert College, Niagara Falls, and Ralph Wilson Stadium.

Amenities Galore
Enjoy free hot breakfast, high-speed Internet, a fitness center, and an indoor heated pool during your stay. Select rooms even come with refrigerators and microwaves for added convenience.

Pet-Friendly and More
Don't leave your furry friends behind - this hotel is pet-friendly. With nearby dining options and attractions, plus the Erie County Fairgrounds just three miles away, there's something for everyone.

Ready to experience comfort and convenience? Book your stay at Comfort Inn & Suites today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

6.6
Based on 624 reviews
Cleanliness: 4.1
Service: 9.1
Location: 9.1
Room Quality: 5.1
Amenities: 6.1
Value for Money: 5.1
Food and Beverage: 7.1
Overall Experience: 7.1
L
Linda • solo_traveller • us
2
WON'T RECOMMEND YOUR INN FOR A FUTURE STAY/OR/TO FRIENDS & RELATIVES WHO WANT TO EXPERIENCE A PLEASA
Pros:

breakfast was good! coffee, good! clerks were pleasant & efficient.

Cons:

CLEANLINESS!!! EVERY ITEM IN THE ROOM AND BATH,( FLOORS,CARPETS,ETC. NEEDED A DEEP CLEANING! THE BEDDING HAD A RIP IN THE COMFORTER AND THE STUFFING WAS FALLING OUT!

2026-06-26 • via Nuitee
J
Josie • solo_traveller • ca
5
It was overpriced for an average hotel
Cons:

It’s old and not a good breakfast

2026-06-15 • via Nuitee
B
Baxted • couple • us
9
Pros:

Staff was very helpful. Rooms were very clean and well kept.

Cons:

The ice freezer in the refrigerator had packed it in.

2026-06-14 • via Nuitee
E
Eeshan • family_with_children • ca
7
2026-06-09 • via Nuitee
I
Irene • solo_traveller • ch
7
Pros:

Gutes Frühstück, freundliches Personal. Die Lage war für unsere Reise ideal.

Cons:

Leider wurde für das Frühstück nur Wegwerfgeschirr und -besteck verwendet.

2026-05-29 • via Nuitee
J
John • couple • us
6
2026-05-14 • via Nuitee
J
Jill and Chad and shenna • solo_traveller • us
6
Pros:

Location, breakfast

Cons:

Limited parking due to storage units placed all over parking lot. Pool was closed but we did not find out until check in. Noisy. Broken door handle at side entrance/exit. Stain on comforter. No housekeeping during stay

2026-05-11 • via Nuitee
T
Tonya • solo_traveller • us
5
Pros:

Convenience

Cons:

When I checked in and went to my room, the door was wide open. The pillows were all on one bed. There was no mini fridge even though there was a space for it. Both beds were broken and tilted sideways when you got too close to one side the hallway smelled like a sewage leak and there was construction going on.

2026-05-09 • via Nuitee
D
Devine • solo_traveller • us
10
2026-05-09 • via Nuitee
K
Kevin • family_with_children • us
10
The front reception staff were excellent both the evening we checked in and the morning we left.
Pros:

The breakfast was very good. Hot eggs and sausage. Also had waffles, yogurt, hard boiled eggs, bagels/English muffins, and cereal. Excellent spread.

Cons:

N/A

2026-01-20 • via Nuitee
C
Carl • family_with_children • us
1
Miserable, overpaid , dirty, run down, roach motel
Pros:

Nothing, it was dirty, old and run down. Bathtub was broken, toilets barely flushed dirty and roach infested.

Cons:

Broken tub, coffee was supposed to be available 24hrs out of the week we were there only twice was brewed coffee available, the red was instant and tasted terrible. Dirty, asked to get room cleaned they stated they would check see if they had housekeepers available. Tried to checkout early but because we booked with third party I would have lost my money, which brings me to the amount charged which for what it was we way over paid. Miserable place. Stay away! I told them they needed to close and start over.

2026-01-20 • via Nuitee
N
Noah • extended_group • us
7
2026-01-19 • via Nuitee
D
Dennise • solo_traveller • us
9
2026-01-19 • via Nuitee
J
Jessica • couple • us
6
2026-01-19 • via Nuitee
A
Andrea • solo_traveller • us
8
2026-01-14 • via Nuitee
• solo_traveller • us
6
2026-01-12 • via Nuitee
G
Genevieve • family_with_children • ca
10
Pros:

Lit confortables, situé près du stade et beaucoup de restaurants près. Produits disponibles dans la douche.

Cons:

À notre arrivée la chambre était glaciale.

2026-01-06 • via Nuitee
S
Sydney • couple • us
8
2026-01-04 • via Nuitee
E
Ellen • extended_group • us
4
Okay, not good.
Pros:

We had a few issues. Staff was nice but breakfast was disappointing. The first day, no coffee; second day no eggs or sausage or coffee. More seriously, we got ice and snow and the parking lot was not cleared. We were seeing an impending storm coming and were not comfortable with not being able go to our vehicle or safely walk. We informed the front desk we were not wanting to stay and checked out on Saturday but have not received a refund.

Cons:

Lack of breakfast:coffee and lack of care for property/lot. Stained linens. But with impending dangerous weather we decided we needed to go.

2025-12-30 • via Nuitee
E
Eason • family_with_children • us
5
Cons:

Out lamps in the lobby area

2025-11-29 • via Nuitee