Comfort Inn & Suites Hamburg - Buffalo South

Hotels
•
Comfort
6.6 (637 reviews)
3615 Commerce Place , Hamburg , us
+1 716-648-2922

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Cons:
Dirty rooms
Poor maintenance
High price for low quality

Categories

Cleanliness
4.1
Multiple mentions of dirtiness and lack of cleaning, including black mold and stained carpets.
Service
9.1
Staff was nice and helpful when informed of issues.
Location
9.1
Convenient location to nearby attractions, positively noted.
Room Quality
5.1
Numerous complaints about broken amenities and unsatisfactory cleanliness.
Amenities
6.1
Limited breakfast options and lack of basic room necessities.
Value for Money
5.1
Guests felt overcharged for the quality provided.
Food and Beverage
7.1
Breakfast was good but lacked variety for some, overall average experience.
Overall Experience
7.1
General sentiment was negative due to multiple issues, but some aspects were acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:36

Property Description

Convenient Location
Located on Interstate 90, the Comfort Inn & Suites hotel offers easy access to popular attractions like Hilbert College, Niagara Falls, and Ralph Wilson Stadium.

Amenities Galore
Enjoy free hot breakfast, high-speed Internet, a fitness center, and an indoor heated pool during your stay. Select rooms even come with refrigerators and microwaves for added convenience.

Pet-Friendly and More
Don't leave your furry friends behind - this hotel is pet-friendly. With nearby dining options and attractions, plus the Erie County Fairgrounds just three miles away, there's something for everyone.

Ready to experience comfort and convenience? Book your stay at Comfort Inn & Suites today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

6.6
Based on 637 reviews
Cleanliness: 4.1
Service: 9.1
Location: 9.1
Room Quality: 5.1
Amenities: 6.1
Value for Money: 5.1
Food and Beverage: 7.1
Overall Experience: 7.1
M
Matt • couple • us
7
2026-08-26 • via Nuitee
D
Deanna • family_with_children • us
8
Pros:

Proximity to the fairgrounds in Lake Erie was great

2026-08-24 • via Nuitee
D
Daniel • family_with_children • us
1
Horrible not worth the value I want a refund
Pros:

The property was under construction. They did not tell you that the pool was closed. The reason we rented the place was for the pool. I think I should get a full refund because it was nothing was disclosed. The property was in disarray, and the staff was horrible. Breakfast was supposed to be from till 1030. They stopped making breakfast at seven. It was horrible.

Cons:

Nothing it was a horrible unsafe situation. The outside was cluttered with broken toilets, construction debris everywhere. Nothing was fenced off. It was horrible.

2026-08-22 • via Nuitee
D
Diane • extended_group • us
1
2026-08-20 • via Nuitee
J
Joshua • solo_traveller • us
7
Cons:

First room was musty, A/C full of mold and mildew. Elevator broken and the pool was out of service. Kinda ridiculous you pay that amount and cant use the facility. They were nice and didnt hesitate to give me a new room though. New room smelt good.

2026-08-13 • via Nuitee
T
Therese • couple • us
9
2026-08-05 • via Nuitee
T
Troy • solo_traveller • us
10
Pros:

Staff was very helpful with their advice on where to it and always a positive

2026-08-02 • via Nuitee
J
Jill • couple • us
3
My room was dirty when k got there and I called down to the front desk. The poor lady at the front desk came in and cle
Pros:

The location of the check in desk

Cons:

My room was dirty when I got there

2026-07-25 • via Nuitee
C
Cristina • couple • ca
8
Nice play to stay for a short visit.
Pros:

The hotel was quiet.

Cons:

The property could use an update, but overall it was a good value.

2026-07-13 • via Nuitee
T
Tracy • extended_group • us
8
Good place to stay
Pros:

Staff is friendly, place is clean and good location.

Cons:

Remodeling work taking place with some loud noises that did stop by 10 PM

2026-07-13 • via Nuitee
H
Haight • solo_traveller • us
9
2026-07-09 • via Nuitee
N
Nicole • solo_traveller • us
7
2026-07-09 • via Nuitee
H
Hope • solo_traveller • us
5
2026-07-05 • via Nuitee
L
Linda • solo_traveller • us
2
WON'T RECOMMEND YOUR INN FOR A FUTURE STAY/OR/TO FRIENDS & RELATIVES WHO WANT TO EXPERIENCE A PLEASA
Pros:

breakfast was good! coffee, good! clerks were pleasant & efficient.

Cons:

CLEANLINESS!!! EVERY ITEM IN THE ROOM AND BATH,( FLOORS,CARPETS,ETC. NEEDED A DEEP CLEANING! THE BEDDING HAD A RIP IN THE COMFORTER AND THE STUFFING WAS FALLING OUT!

2026-06-26 • via Nuitee
J
Josie • solo_traveller • ca
5
It was overpriced for an average hotel
Cons:

It’s old and not a good breakfast

2026-06-15 • via Nuitee
B
Baxted • couple • us
9
Pros:

Staff was very helpful. Rooms were very clean and well kept.

Cons:

The ice freezer in the refrigerator had packed it in.

2026-06-14 • via Nuitee
E
Eeshan • family_with_children • ca
7
2026-06-09 • via Nuitee
I
Irene • solo_traveller • ch
7
Pros:

Gutes Frühstück, freundliches Personal. Die Lage war für unsere Reise ideal.

Cons:

Leider wurde für das Frühstück nur Wegwerfgeschirr und -besteck verwendet.

2026-05-29 • via Nuitee
J
John • couple • us
6
2026-05-14 • via Nuitee
J
Jill and Chad and shenna • solo_traveller • us
6
Pros:

Location, breakfast

Cons:

Limited parking due to storage units placed all over parking lot. Pool was closed but we did not find out until check in. Noisy. Broken door handle at side entrance/exit. Stain on comforter. No housekeeping during stay

2026-05-11 • via Nuitee