Comfort Suites Southpark

Hotels
Comfort Suites
8 (681 reviews)
931 South Ave , Colonial Heights , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Poor cleanliness in some rooms
Limited breakfast options
Pool was closed

Categories

Cleanliness
7.58
Some reviews indicated cleanliness issues, particularly regarding the bathroom and linens.
Service
8.55
Staff was frequently praised as friendly and helpful.
Location
8.59
The hotel was noted for its convenient location near restaurants and schools.
Room Quality
8.04
Most reviews mentioned rooms were comfortable but some had preferences unmet.
Amenities
7.57
The pool was closed during the stay, which impacted guest satisfaction.
Value for Money
8.03
Generally satisfactory stay for the price, though some guests noted room dissatisfaction.
Food and Beverage
7.58
Breakfast options were sometimes reported as lacking variety.
Overall Experience
8.05
Despite some issues, many guests expressed a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:44

Property Description

Convenient Location
Situated between historic Petersburg and Richmond, the Comfort Suites Southpark offers easy access to key attractions.

Suite Variety
From whirlpool suites to balcony suites overlooking the lake, our hotel provides a range of comfortable accommodations equipped with modern amenities.

Complimentary Breakfast and Business Facilities
Start your day with a delicious hot breakfast or grab a Your Suite Success Grab & Go bag. Business travelers will appreciate our business center and on-site guest laundry facilities.

Book your stay at Comfort Suites Southpark for a perfect blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 681 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
J
Jane solo_traveller us
9
Pros:

Breakfast seemed fine

Cons:

First key was to a 2 bed room and it was never cleaned, beds slept in.
Then no 2 bed rooms available.

2026-08-13 via Nuitee
W
Wills solo_traveller us
4
Pros:

Convenient location and comfortable beds

Cons:

Bathroom shower needs updating desperately and mold removal.. Breakfast selection was awful

2026-08-09 via Nuitee
A
Adrienne family_with_children us
7
2026-08-06 via Nuitee
R
Ray couple us
9
Met my needs
Pros:

Had everything needed

2026-08-04 via Nuitee
S
SANDRA family_with_children us
8
Overall, it was a pleasant stay.
Pros:

The location was great for the university graduation.

Cons:

The shower drain was clogged.

2026-08-03 via Nuitee
G
Gardley Joseph solo_traveller us
9
2026-08-03 via Nuitee
D
Débora couple us
8
Amazing !!
Pros:

Ambiente limpo agradável e organizado

Cons:

Não atendem o telefone

2026-08-02 via Nuitee
E
Everone family_with_children us
4
Should’ve stayed next door
Pros:

Location to highway and restaurants. Staff extremely pleasant

Cons:

Room was not well maintained. Crack in bathroom mirror, cracks in walls/paint, tears in rug, AC off and room temp was 80 degrees when we arrived, bathroom smelled like weed. We arrived at 10pm after a very long day of driving and had no other options. Bed and linens was thankfully clean but it was obvious this was the room they gave to customers who paid through third party booking or the budget price.

2026-08-02 via Nuitee
B
Belinda solo_traveller us
8
2026-07-23 via Nuitee
J
Jamal couple us
10
2026-07-21 via Nuitee
S
Samantha family_with_children us
6
Pros:

The location was convenient.

Cons:

The property itself was clean, however our toilet was dirty as was the shower and we had to place the drain cover back into the shower. It was left out in the middle of the bathroom floor.

2026-07-19 via Nuitee
B
Burrola enriquez family_with_children us
10
2026-07-18 via Nuitee
W
Walker solo_traveller us
10
Pros:

Staff,Cleanliness of the hotel, location

2026-07-18 via Nuitee
S
Starkes family_with_children us
1
Did not stay left in 15 minutes
Pros:

I was not there for breakfast I checked out 15 minutes of arrival

Cons:

Staff was acting funny when I found out that there was no pool which was the reason I booked for and wanted my money back because they still advertise that they have a pool but don't

2026-07-16 via Nuitee
J
Jared family_with_children us
1
Disappointing.
Pros:

Location

Cons:

Air conditioning did not work at all in the one room. You gave up 2nd room and split up family while I was standing in line because that person had a dirty hotel room. 3 total dirty rooms being booked. Our rooms were dirty and when we told about the air conditioning they were out of available rooms

2026-07-14 via Nuitee
R
Rachel couple us
10
2026-07-11 via Nuitee
C
Chamayne solo_traveller us
10
Absolutely AMAZING
Pros:

I absolutely adored the staff. I stayed from Thursday July 2 until the 6th. The first few days were booked under my friend in room 521 and I extended the stay one additional day because the 5th was my birthday and I didn’t want to check out. Breakfast was great, place was so clean ALL the staff I encountered were FABULOUS. Down to house keeping!! Very attentive and courteous they all were. I flew in from CT & I will return 🫶🏾

Cons:

One thing I didn’t like was the fact that I could not turn the TV up past 50. So with the AC on a lot of time it was hard to hear the TV at times & the GREATEST issue was I could not watch my Netflix, Prime nothing like that. I was stuck watching old shows like cold cases, Charmed, Hallmark or news. That was a SUPER DOWNER! The only thing I wish you all had was a pool, THAT would make you guys TOP TIER

2026-07-10 via Nuitee
C
Caroel couple us
9
Very good location to my assigned meeting and the food was good and room comfortable.
Pros:

The location and breakfast.

Cons:

N/A

2026-07-06 via Nuitee
D
Dinah couple us
10
2026-07-05 via Nuitee
V
VICTOR couple pe
9
2026-07-02 via Nuitee