Holiday Inn & Suites Pittsfield-Berkshires by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (316 reviews)
1 West Street , Pittsfield , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
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Review Highlights

Pros:
Friendly, helpful staff and good check-in experience
Convenient location and good city/venue access
Comfortable beds and generally good rooms for many guests
Indoor pool and on-site restaurant/bar
Breakfast reported as very good
Nice city views (from higher floors)
Cons:
Serious parking issues due to construction and limited on-site parking
Elevator outages/long waits (often only one working)
Construction/renovation noise and disruption
Cleanliness problems including dirty windows and at least one bed-bug report
No hot water reported by some guests
Perceived poor value for money (high rates for the quality)

Categories

Cleanliness
4.5
Multiple guests reported cleanliness problems: dirty windows, a report of bed bugs and red welts, strange smells, and statements that rooms didn’t feel clean.
Service
9
Generally praised: many mentions of friendly, helpful desk and check-in staff. Some isolated negatives (slow service, lack of assistance with luggage/valet) but overall staff assistance was a consistent positive.
Location
10
Frequently described as convenient with good city/venue access and nice views; location was consistently cited as a strong point despite parking/garage construction issues.
Room Quality
6.5
Mixed: several guests found rooms comfortable and beds good, but others reported small bathrooms, overcrowded furniture, unpleasant smells and at least one report of bed bugs.
Amenities
8.5
On-site amenities like an indoor pool and restaurant/bar were appreciated. However, ongoing construction, chilly pool temperature for one guest, elevator outages and hot water problems reduced the reliability of amenities.
Value for Money
5
Perceived as poor value by some guests (example cited ~ $350/night felt too high for quality); construction and service issues contributed to negative value impressions.
Food and Beverage
9
Positive mentions of very good breakfast and presence of an on-site restaurant/bar; food and beverage experiences were among the more positive aspects noted.
Overall Experience
8.3
Mixed overall: strong location, helpful staff and decent amenities made many stays acceptable or good for short visits, but serious negatives (construction, parking problems, elevator outages, hot water issues and a bed-bug report) tempered overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located in downtown Pittsfield Massachusetts, Holiday Inn and Suites Pittsfield-Berkshires offers easy access to major corporations and popular attractions in the Berkshires.

Modern Amenities
Enjoy our fitness center, heated indoor pool, and the 101 Restaurant for delicious meals during your stay at the hotel.

Exploration and Shopping
Discover nearby attractions like Tanglewood, Norman Rockwell Museum, and shop at various antique and specialty stores in the Berkshires, including the Lee Premium Outlet for great deals.

Book your stay now and experience the perfect blend of comfort and convenience at Holiday Inn and Suites Pittsfield-Berkshires.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 316 reviews
Cleanliness: 4.5
Service: 9
Location: 10
Room Quality: 6.5
Amenities: 8.5
Value for Money: 5
Food and Beverage: 9
Overall Experience: 8.3
L
Lisa • family_with_children • us
8
2026-09-17 • via Nuitee
G
Greg • family_with_children • us
4
I probably won't stay again unless it's a credit to my account. There was a lot that could be impr
Cons:

We asked for utensils and was told the hotel had none which is ridiculous. The parking situation was horrible. One elevator was working.

2026-09-14 • via Nuitee
M
Mary • couple • us
5
Pros:

Beds great

Cons:

Windows dirty

2026-09-14 • via Nuitee
M
Martina • couple • us
8
2026-09-12 • via Nuitee
R
Rich • solo_traveller • us
10
Pros:

Convenient location with a nice view of the city. Breakfast very good. Staff friendly and helpful

2026-08-31 • via Nuitee
L
Lynne • couple • us
4
Cons:

Bed bugs. Woke up with red welts all on my legs

2026-08-30 • via Nuitee
A
Ann • solo_traveller • us
8
Better more than worse, again the staff was great.
Pros:

The staff was great, especially the young lady who checked me in. I'm not familiar with the area and she was incredibly helpful. The room was also great.

Cons:

Parking was a problem. The parking lot was being redone, and I wasn't told beforehand. There was no parking on site, I had to park at a bank a few blocks away. I was staying at the hotel for a concert and had to park a few blocks away at midnight and walk back to the hotel. It wasn't a great situation because there were homeless people asleep on the roadway.

2026-08-25 • via Nuitee
S
Susan • couple • us
2
Terrible and NOT good for handicapped elderly
Pros:

Only the view was nice from the 11th floor

Cons:

Parking for an elderly couple was atrocious, sign said valet parking and the woman just pointed where to park… and was hardly ever there. Hard for elderly to walk with luggage from where parking was to get to the hotel… this should be looked at. There was not one employee that could help us with luggage, or even the elevator…. One was out of order…. And one employee could not get the elevator door open. Had to wait very long for an elevator my husband almost collapsed because he can’t stand for longer than 10 minutes…. Maybe having a chair next to the elevator bay would be good for elderly handicapped. Also there was NO hot water the whole time we were there, had to take a cold shower

2026-08-24 • via Nuitee
R
Romanini • solo_traveller • br
10
2026-08-20 • via Nuitee
M
Mike • solo_traveller • us
3
Pros:

Room was ok.

Cons:

Bathroom wat too small.
One elevator for a high rise hotel
Limited parking. Some parking in unpaved areas.

2026-08-20 • via Nuitee
O
olivier • couple • us
5
Disappointing
Pros:

Nothing

Cons:

Car park was not available due to construction, two elevators out of three did not work, it took 10 minutes to get hot water in the bathroom, the staff were not super friendly and a bit slow, the key for the door was not properly activated so we had to come back downstairs to get it reactivated, the price of the hotel over 350$ per night was way too high compared to the quality. You can get better rates in better hotels in downtown New York for that price.

2026-08-13 • via Nuitee
D
Dr. Beverly • couple • us
5
Pros:

satff were friendly and helpful

Cons:

the facility is in the mdst of a renovation, and still needs a lot of work.

2026-08-10 • via Nuitee
S
Sharon • couple • us
8
Comfortable and convenient are the two words that I would use to describe this hotel.
Pros:

It’s in the perfect location for my purposes. It has an indoor pool that I enjoy. I always sleep well in their beds.

Cons:

The pool’s water temperature was a bit chilly this time

2026-08-08 • via Nuitee
S
Sophie • couple • us
5
Too much construction to be full price.
Pros:

Room was clean staff was nice

Cons:

The garage was under major construction which was loud in the morning and we had to park about a 7 minute walk away which was inconvenient also only one of the 3 elevators was working. Disappointed for the price we paid.

2026-08-06 • via Nuitee
D
Dustin • solo_traveller • us
8
Pros:

On site restaurant and bar.

Cons:

Major construction/renovation under way.

2026-08-04 • via Nuitee
S
Sandra • couple • us
8
Pros:

The hotel is really nice but it’s still under construction. It was last time we stayed and still is.

Cons:

The construction

2026-07-20 • via Nuitee
S
Sarah • extended_group • us
7
It was fine for our needs and short stay. Desk staff was helpful.
Pros:

Room was clean

Cons:

The parking lot was under construction Overflow parking was off site. On site parking was crowded, poorly lit and on dirt.

Room was crowded with too much furniture.

2026-07-14 • via Nuitee
A
Andrew • couple • us
9
2026-07-11 • via Nuitee
A
Amanda • solo_traveller • us
2
I won’t be staying there again.
Pros:

Location to venue.

Cons:

The parking situation was terrible, only 1 elevator working with very long wait times to get on, did not feel clean and there was a strange smell. It felt more like a motel.

2026-07-08 • via Nuitee
C
Charles • family_with_children • us
9
It was fun, it was enjoyable.
Pros:

It was good.

Cons:

N/A

2026-07-06 • via Nuitee