Best Western Plus Elgin - Chicago

Hotels
•
Best Western Plus
8.3 (920 reviews)
2175 Marriott Dr , Dundee , US
+1 847-429-0300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Great location
Clean property
Friendly staff
Good amenities available
Cons:
Room too cold
Limited breakfast options
Charging issues with card

Categories

Cleanliness
8.3
The cleanliness of the property was praised, indicating good standards.
Service
8.8
The staff was described as friendly, contributing positively to the service experience.
Location
8.3
The location was convenient for plans, although there were concerns about proximity to gas stations.
Room Quality
7.8
The room was mentioned as freezing cold upon arrival, negatively impacting quality.
Amenities
8.8
The availability of coffee, tea, and water was appreciated.
Value for Money
8.8
While the pricing issues were noted, overall value perception remains strong.
Food and Beverage
7.3
Breakfast was limited and did not meet expectations, affecting this score.
Overall Experience
8.3
Despite some issues, the overall experience was generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:06

Property Description

Convenient Location
Sonesta Select Chicago Elgin West Dundee is ideally situated just a 10-minute drive from Sears Centre Arena, making it the perfect choice for travelers attending events at the arena.

Comfortable Accommodations
Relax in our guest rooms featuring a spacious seating area, work desk, and modern amenities such as Cable TV with HBO, free internet access, and premium movie options for your entertainment.

On-Site Dining and Facilities
Indulge in delicious meals at The Bistro, offering breakfast and dinner daily, along with evening cocktails and Starbucks beverages. Take advantage of our indoor pool, fitness center, business center, laundry facilities, and 24-hour market for all your needs.

Book your stay at Sonesta Select Chicago Elgin West Dundee for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A general deposit can cover potential damages or additional charges a guest my incur during their stay, and is usually refundable in part or in full.

This property have 4 EV Chargers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 14.29
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 920 reviews
Cleanliness: 8.3
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 7.3
Overall Experience: 8.3
D
Diana • couple • us
9
2026-10-31 • via Nuitee
D
Donald • couple • us
7
Ok stay
Pros:

Though older it was updated nicely. The breakfast options were good.

Cons:

The shower head was useless, barely enough pressure to rinse my hair. The TV was to the side of the bed. It would have been nice to have another chair & a luggage rack.

2026-10-31 • via Nuitee
S
Saltanat,Nurbek • couple • us
10
2026-10-28 • via Nuitee
S
Saltanat,Nurbek • couple • us
10
Pros:

Everything was excellent. Only one thing I try get my receipts but. They didn’t get any receipts. Thank you

2026-10-28 • via Nuitee
M
MICHELLE • family_with_children • us
10
2026-10-25 • via Nuitee
D
Davide • solo_traveller • it
8
2026-10-22 • via Nuitee
B
Bakarie • solo_traveller • us
8
2026-10-21 • via Nuitee
R
Reneka • solo_traveller • us
2
Never going back
Pros:

It was comfortable when I first got to the hotel.

Cons:

The staff does not go out of their way to make any accommodations and were not very friendly. I had ants in my room, when I let the staff know they made it seem as if I was bothering them. The elevator broke at one point. I asked for my room to be swept and cleaned since I was there for 10 days and the bed clothes to be changed, again no accommodations, it seemed to be a bother for the staff, and they stated the maid only comes on certain days. I have to visit Chicago a few more times this year and I will not be staying here again. I do not recommend.

2026-10-15 • via Nuitee
D
Dejanel • family_with_children • us
4
Our stay was a little less than average for a hotel stay.
Pros:

My family liked the pool area.

Cons:

The tv in one of the rooms did not work properly, the sheets on one of the beds did not look clean, and the rooms were on two different floors on two opposite ends of the hallway but we asked for them to be closer.

2026-10-13 • via Nuitee
J
James • couple • us
10
2026-10-13 • via Nuitee
W
waseem • solo_traveller • us
5
2026-10-12 • via Nuitee
A
Aziz • family_with_children • us
8
2026-10-09 • via Nuitee
A
Andre • solo_traveller • us
10
All good, Clean, Safe, Good Parking, Places to smoke, Good ample breakfast
Pros:

Clean, Affordable, and had good breakfast.

Cons:

Bed had a MAJOR DIP in the middle

2026-09-19 • via Nuitee
G
Gerke • solo_traveller • us
3
Save your money
Pros:

Only that it was tight off the interstate.

Cons:

It was dirty! The carpet in my room was so gross. My feet were filthy after walking on it. The tile in the bathroom areas were not clean at all. There was a weird smell to the room. My beda headboard has something sticky on it with someone used flosser on it!

2026-09-17 • via Nuitee
L
Lourdes • couple • hn
10
Altamente recomendado
Pros:

Muy cómodo y limpio

2026-09-16 • via Nuitee
K
Kathy • couple • us
10
So impressed with the whole hotel! Would definitely stay there again!
Pros:

Everything! Newly renovated rooms, friendly staff , very good breakfast and close to the tollway!

Cons:

Can’t think of anything

2026-09-15 • via Nuitee
C
Chloe • family_with_children • us
9
Will be back, super nice stay and very nice staff! Thank you!
Pros:

This was by far the best hotel breakfast I've ever had. I can't remember the name of the breakfast host but man she is on the ball with everything! Always stocking things and making sure there is plenty for everyone. Also best hotel waffles I've ever had, something different about them!

Cons:

The only thing I wish was better was that the indoor pool is pretty cold. The elevators also take a hot minute to work and sometimes you're sitting there for 30 seconds, otherwise no real issues!

2026-09-14 • via Nuitee
M
MaryBeth • solo_traveller • us
10
We really enjoyed our stay. The staff was exceptional!
Pros:

Very nice location. We lived the outdoor space in the back!

Cons:

My daughter did notice water spots in the ceiling, and one area the ceiling was leaking water. It was by the fitness room

2026-09-14 • via Nuitee
J
Judy • couple • us
2
Don’t believe the website about pets
Pros:

According to website, they allowed pets but when we got there, they said they did not.

Cons:

According to website, the hotel said they took pets but when we got there they refused my dog. Now I have to try to get a refund.

2026-09-14 • via Nuitee
S
Saltanat,Nurbek • couple • us
10
2026-09-14 • via Nuitee