Courtyard Providence Downtown

The location was very close to downtown and the freeways making it very accessible

The location was great, I was able to walk to everything I wanted to see. The bed was super comfortable.

Incomprehensible how screwed up the reservation and the front desk were. Couldn’t get in or out of the parking area I paid $34 to use. Still waiting to see if they can fix charging me when the reservation was using points.

Location and ease of early check in.

To start with I’m a Marriott rewards member and used points to reserve a room with a king bed. After a long drive and checking in, we got to our room to find a queen bed. So I went back down downstairs to the desk and noted that we had requested a king bed. They switched the room, but no apology, no acknowledgment of a mistake. The room itself is fine but the toilet paper holder is coming out of the wall in the bathroom. But the worst part - and my regret from not reading other reviews - is the road noise. Drivers in Providence either a) don’t have a muffler b) rev their engines at every light or c) both. Worst night of sleep in a long time.

I stayed here for a conference at the Rhode Island Convention Center, which is just a block away. I also stayed here last year, and the experience was nominally better, mainly because (hopefully my Gold status with Marriott Bonvoy had something to do with it) I was given a room on the 6th floor in an even-numbered room, and last year I was given a room on the 2nd floor in one of the noisy odd-numbered rooms which face a busy street. The staff were also friendlier and more polite than last year. It was disappointing that there were no working electrical outlets near the bed, so I had to use an extension cord to connect my CPAP, and had to charge my iPhone on the table. There was a broken outlet attached to one of the bed lamps, which wouldn't hold the plug. I reported it, and it wasn't repaired during the 4-night stay, so points off for that.
Also, I noted that my room wasn't serviced after the first night, so I asked what the policy was regarding housekeeping, since it was neither mentioned during the booking process (Marriott Bonvoy's own site), nor at check-in, nor was there a little cardboard sign describing the policy in the room. I was told it was every other day. I asked again on the 2nd morning, to make sure it would be done that day, since I'd left the towels on the floor, but I returned from the conference to find the room had not, in fact, been done. I was given some towels. though. They did service the room after the 3rd night, though. Internet WiFi could be spotty. Hallway noise could be problematic (I was two doors down from the elevators, and the loud ding could easily be heard, so I had to wear earplugs).
I wavered between rating this 3 and 4 dots, but this stay was better than last year's, when I gave them 3 dots, so I went with 4 dots. It's definitely a different experience depending on which side of the hotel one's room is.

Location

Very convenient location in town.

The staff was very nice and the food was good. The room was clean, but the bathroom safety rail has rust stains on it and the tub had stains.

Location, it was a nice sized modern room.

Hot shower. Location.

Room was at the corner of Memorial Blvd and Route 1, right off 95 exit ramp. It was very loud throughout the night (not hotel fault). Carpets, furniture in rooms feel very dated. Cannot beat location- centrally located to everything, including the new restaurants in Union Station. It was actually refreshing and convenient to *not* have valet.

This hotel is located near everything in the heart of the city. Every location was walkable and located near the train station. The staff and the facilities are fantastic. We very much enjoyed our stay and I would highly recommend.