Courtyard by Marriott Rock Hill

Location to where we had to go

I never complain or write reviews, so this is an absolute first for me… but I feel like I need to let others know about my experience.

I booked this hotel for two nights and ended up leaving after just one. This was by far the most run-down and unkempt hotel I’ve ever stayed in.

The sheets were disgusting. The floors were filthy. The bathroom was even worse shape… there was a giant hole in the wall near the tub, and the entire bathroom looked like it hadn’t been cleaned in a very long time. The room felt damp and sticky, including the floor and even the bed itself.

I ended up sleeping on top of the covers in my Nike Tech sweatsuit with the hoodie on because I didn’t even feel comfortable getting under the sheets. The next morning, I gathered my things and got the hell out of there.

The only positive thing I can say is that the staff member I dealt with was exceptionally kind and an absolute sweetheart. Unfortunately, great customer service alone cannot make up for how terrible the condition of the hotel room was.

This place honestly needs to be bulldozed and completely rebuilt from the ground up.

Sincerely,
Platinum member

Clean, Quiet

This was a nice hotel. Our room though was facing the highway so there was a lot of traffic noise and we really didn't want to use the balcony even though it was nice out. It was to have the Tesla charging right there. Staff was very nice. Was a little disappointed that there was no breakfast included.

Nothing at all.
This was literally an undercover Warzone. I couldn’t even be at peace just sitting outside smoking a cigarette.. certainly here comes a little dude with his a little shorts on and he wants to clean outside windows and blow off dirt cause there is no plants or trees. I don’t know who owns this place, but it’s very suspicious.
I don’t recommend it for anyone of a good standard

I had a horrible family emergency and tried to cancel and get a refund. They denied it. I know that’s policy, but they had no grace or compassion. The front desk was also very rude. I got this hotel due to having an indoor pool. The pool was freezing! It is not heated. I also scabbed my foot on the bottom. It isn’t a smooth lining or even concrete. It’s raised and uneven surface almost like asphalt. It hurt to walk on. Came back to the room for coffee and a bath. No coffee at all. Sugar and stirrers but no coffee at all. Then go to take a bath. The bath has disgusting brown/black gunk in the tub, and again the surface of the tub is gritty and would be hurtful. Not used to this at all at all Marriott. On top of hard family emergency. The hotel didn’t provide as it should for cleanliness or the services it promises to provide.

Great location and friendly staff

Rooms clean. Checking in smoothly.

Spacious, Clean rooms, friendly staff