Drury Plaza Hotel New Orleans

Hotels
•
Drury
9.2 (2314 reviews)
820 Poydras Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Clean rooms
Good amenities
Cons:
Uncomfortable beds
Noise issues from doors
Parking costs

Categories

Cleanliness
9.11
Generally clean and well-kept rooms were mentioned positively in multiple reviews.
Service
9.78
Consistently praised staff noted for being friendly and helpful.
Location
9.82
Great location, easy access to attractions like the French Quarter and Bourbon St.
Room Quality
8.27
Several comments about uncomfortable beds and noise issues in some rooms.
Amenities
9.1
Good amenities mentioned, such as breakfast and convenient parking options.
Value for Money
9.26
Value highlighted due to included meals and central location.
Food and Beverage
8.81
Compliments on food quality during breakfast and happy hour.
Overall Experience
9.48
Overall experience was enjoyable and positive according to many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:06

Property Description

Convenient Location Near French Quarter
Situated just 1 mile from the vibrant New Orleans French Quarter, the Drury Inn and Suites New Orleans offers a prime location for guests looking to explore the city's rich culture and attractions.

Amenities for Relaxation and Convenience
Guests can unwind and relax in the outdoor swimming pool and whirlpool or stay active in the 24-hour fitness centre. The hotel also provides a business centre for those needing to attend to work tasks and offers same-day dry cleaning services for added convenience.

Complimentary Breakfast and Evening Kickback
Start your day right with a complimentary breakfast and enjoy free hot food and cold beverages during the 5:30 Kickback event each evening. Indulge in these complimentary offerings during your stay at the Drury Inn and Suites New Orleans.

Book now for a delightful stay at our hotel near the French Quarter!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 34 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2314 reviews
Cleanliness: 9.11
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 9.1
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 9.48
C
Cristian • family_with_children • us
10
Top level service. Clean. Clean. Clean.
Pros:

Friendly staff. Great location.

Cons:

Nothing. Everything was great.

2026-05-22 • via Nuitee
D
deborah • solo_traveller • us
10
We enjoyed our stay and Bea was so helpful with everything we did.
Pros:

Bea was the best !!!
She was sooo helpful and helped us a lot !!

2026-05-22 • via Nuitee
C
Cassandra • solo_traveller • us
10
Comfortable safe and easy
Pros:

Convenient clean. Friendly staff

2026-05-21 • via Nuitee
T
Terry • family_with_children • us
10
Excellent, my new favorite hotel. I will seek out a Drury hotel 1st for any stay in the future.
Pros:

Breakfast buffet, great food. Evening snacks were a full dinner. The fountain soda machine was everything after a hot day in the city. Free drinks at the bar at the end of the heat, yes please! Then swimming was great size pool and hot tub.

Cons:

Small trash cans; Not Drury's fault, they are standard. Vacation makes a lot of trash. There wasn't anywhere to put it besides the small bins and beside them running over.

2026-05-20 • via Nuitee
M
Molly • couple • us
10
Pros:

Clean, comfortable bed, good location for walking to French Quarter or taking public transit places, friendly staff, very good breakfast.

2026-05-20 • via Nuitee
S
sarah • solo_traveller • us
10
2026-05-17 • via Nuitee
D
David • couple • us
9
2026-05-16 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-05-16 • via Nuitee
K
Karen • couple • us
10
It was a dream to stay there, as other locations didn't meet our expectations.
Pros:

Excellent

Cons:

Beer selection

2026-05-15 • via Nuitee
D
Deena • extended_group • us
8
2026-05-15 • via Nuitee
K
Kayla • couple • us
10
2026-05-15 • via Nuitee
T
Tim • solo_traveller • gb
9
2026-05-12 • via Nuitee
J
josiane • couple • fr
8
Hôtel correct
Pros:

Le petit déjeuner et le buffet le soir

Cons:

Il n est pas dans le quartier français

2026-05-12 • via Nuitee
C
Carl • extended_group • us
9
Wonderful staff and great vqlue
Pros:

Staff was exceptional. Clean free wifi 24 hour coffee and soft drinks. Good breakfast and evening kick back meal

2026-05-12 • via Nuitee
A
Andrea • solo_traveller • us
10
Short, but Great!
Pros:

Although I only stayed for one night, the size of the rooms was very impressive. A bedroom AND living room...you don't see that a lot these day. Very spacious!!! Front office staff was very friendly, kind and provided excellent customer service.

Cons:

The second set of elevators in the lobby (furthest from the front desk, but would have let me off closest to my room) were out of order at night. Didn't like walking that far late at night alone.

I wish this hotel was closer to the French Quarter! I wish it was on Canal Street!! I frequent New Orleans and always stay on Canal.

I didn't get to enjoy the happy hour, free breakfast or dinner (due to other plans). Maybe another time!

2026-05-11 • via Nuitee
B
BMoreno • solo_traveller • us
10
Great hotel
Pros:

The room size, location, the staff was friendly and the kickbacks were nice as well

Cons:

Better ventilation in the restroom

2026-05-11 • via Nuitee
M
Mark • extended_group • us
7
2026-05-10 • via Nuitee
C
Catherine • solo_traveller • fr
10
Pros:

Le lunch de la soirée 👌

2026-05-09 • via Nuitee
W
Warren • couple • us
6
Overall, I enjoyed the stay. Will recommend Drury for future stays.
Pros:

The GM was exceptional. Always smiling and very helpful. Very professional. Front desk staff was very helpful, especially Bea. She went above and beyond what her duties were and therefore stood out as a valuable associate for Drury. She will go far in the hospitality business. I base this on being a manager at a five star hotel years ago and associates like her went far in management at J.W. Marriott Hotels. Also, housekeeping associates were remarkable. Very professional. I consider those associates the hardest workers of the entire hotel.

Cons:

The AGM seemed too bothered to answer questions for guests. Though I know that his responsibilities are enormous, he seemed rather bothered. The dining room staff for breakfast and diner seemed to not want to be at work. Very, very few smiles. The exception were the individuals serving wine, etc. They were good representatives of the hotel and engaging with guests.

2026-05-07 • via Nuitee
C
Clifton • solo_traveller • us
10
Pros:

The location and the amenities

2026-05-07 • via Nuitee