Ramada by Wyndham Bronx

The bed was not comfortable at all. It had springs sticker me, and sinking in.

Na

The staff are unfriendly and couldn’t care less about you.

The bed sunk in the middle like it had a hole in it and we could not get the channel on the TV to work, and there was no complementary bottles of water.

The bed, and when I complained, I was told to report my concerns to the third-party I booked through. The hotel representative took no responsibility for the obvious broken bed in the room.

The window that is cracked looks unappealing to the hotel ambiance . When arriving the facility did not honor the terms of the proposed Accommodation . That was discussed with the both overnight. Staff moe and Kim . The damaged tub i was given in my room 118. Which had a black substance in between the tub . Which looks like Mycotoxins . The fact the kitchen staffs cross contact contamination with the hot served breakfast on account of allergens that are present of eggs mixed with protein is supposed to be stored . fact that the hot tub in my room 119 only had hot water twice out the give day stay the fact that my tub was not properly cleaned. Before I was put in the room then again throughout my stay there was to much dust and dirt in the tubs filter and drain Having to buy my own cleaning products because the facility doesn’t use cleaning products just acid solutions which is very unsanitary I was can not provided with disabled safety mats for the floor or my tub . My shower chair was taken. During my transition .The seemingly broken refrigerator that had no shelf as the other one did to stir things properly . the exposed wire from the outlet next to my closet under the iPod station that is not child safety approved according to the exposure to the wiring none of the appliances were cleaned when I arrived none of the staff cleaned my appliances area or replenished my kpods or the compliment snacks that are to be refilled everytime the room is cleaned the fact that there is no staff available to warm up your food , the heedless maintenance That are scarce Throughout the night when they are supposed too be available 24 /7 for any need the lack urgency to help me on too the disabled elevator without asking more attempted to assist being discriminated against by the house keeping For being allergic to all dairyand forcing me to take what they provided after explaining my allergies.

I have absolutely nothing to complain about. I was notified if I needed anything by the front office which was very helpful .

The assistant manager wasn't fair,he seen us standing in line to get checked in and he didn't say may I help you. A white man came in to check in and he asked him could he help him. I believe he was being racist. He shouldn't even be working in customers service.