The Palms Oceanfront Hotel

I didn't eat the hotel breakfast. Maybe next time. But I like the variety of restaurants in the area.

The location.

Beautiful place I felt like I was in the Caribbean’s good food beautiful beaches just a gorgeous place

The front desk host, Tamia was really nice and allowed us to check in a few min early. The room was big and very clean. The bed was extremely comfortable

Everything.

Sa situation

It was clean and in a nice location

I can’t say enough good things about this hotel! I had read some of the reviews before we got here. They made me very apprehensive! After we got here was pleasantly impressed!
While it’s not a brand new building it is clean and very polished in rooms. Brand new bathroom, nice balcony with brand new sliding doors! Smells clean and wonderful when you walk into the room which is the first thing I noticed.
While staying here my refrigerator had a leak. I grabbed housekeeping and they were right on it. While gone to the beach they sent in maintenance. There was a problem with the slider that we didn’t mention and they fixed that to!
I had mentioned it was my birthday and our anniversary. When I returned there was champagne a card and a stuffed turtle!!
Also had left my wallet behind while I was at beach and though it was in plain sight with money in it nobody touched it!!!!
This is a GREAT PLACE!! Wonderful stay ! Highly recommend!!!!

Location is the only thing this hotel has going for it.

A perfectly good sea front hotel within striking distance of Charleston. Parking is limited but an overflow facility is provided close by. The star of our stay was Chrissie from the maintenance team. I had our passports, flight tickets and cash all secured in the room safe when the batteries failed and it locked me out. Chrissie was prompt, efficient and highly skilled at accessing our valuables and saving our return home. More importantly, Chrissie was kind, courteous, polite, respectful, and great fun as our conversation covered everything from tools and maintenance to world travels. What a star to have on the team. Please pass on our sincere thanks.

Oceanfront view

One of the beds had public hair and body hair, along with small blood spots, all over the sheets. The carpet was full of sand. The room was dirty. There was a pen and trash on the floor. It appeared someone had stayed there and staff just made the beds with the dirty sheets. There was a used tooth flosser on the shelf. The sink wouldn’t drain and had low water pressure.

When I went to the lobby office the first night to talk about the sheets being dirty, the clerk didn’t care and told me to go with her to get new sheets. She opened a nasty utility closet that had cleaning supplies and toilet plungers and said to grab some more sheets myself. I grabbed one that was in an open bag and showed her it had dirt and a stain on it. She argued with me over them being dirty and was annoyed. She told me to get different ones. When I got to my room, one of the sheets given to me had a 2 ft long tear in the sheet. The next day I told the front desk I was canceling the other 5 days of my reservation the clerk never asked why I was leaving early, how my stay was, nothing. I asked for an emailed invoice and never got it.
The breakfast had two pancake machines that didn’t work. The lobby run in the seating area was caked with sand. The pool was full of bird poop and birds swimming in it.

I will make sure this review goes on every site possible. I have never had a worse hotel experience, but I’ve stayed in worse hotels, so that says something. The entire problem with your hotel is staff who don’t care a single bit about customers and are there to collect a paycheck and nothing more.

Clean and in the water

Clean and great location!

Right on the beach