Holiday Inn Express & Suites Kimball by IHG

Hotels
•
IHG
8.4 (131 reviews)
300 Battle Creek Rd, South Pittsburg, Tennessee, 37380 , South Pittsburg , US
+1 423-837-1500

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Facilities

Elevator
Gift shops or newsstand
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Internet access in public areas - high speed
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (notably Donna)
Clean and comfortable rooms (many mentions of comfortable beds and pillows)
Excellent hot breakfast and good dining options
Convenient, quiet location near interstate and restaurants
Good value/price for many guests
Cons:
Inconsistent cleanliness reports (moldy smell, dead ladybugs in a room)
Overbooking/downgrade incidents and occasional rude staff
Parking/boat access issues reported in at least one case
Plumbing issues: limited hot water and weak shower pressure reported
Some rooms need updating; isolated maintenance problems

Categories

Cleanliness
7.6
Mixed reports: multiple guests praised very clean rooms and public areas, but there are specific complaints about moldy smell in halls and a room with many dead ladybugs; cleanliness is inconsistent.
Service
9.2
Generally strong staff performance noted (multiple mentions of friendly, helpful front desk staff and standout praise for 'Donna' in dining); isolated reports of rudeness and an overbooking incident temper but do not overwhelm positive service sentiment.
Location
9
Several guests cited convenient location (near interstate with no traffic noise, close to restaurants and activities), making location a clear positive.
Room Quality
8
Many guests found rooms comfortable with very comfortable beds and pillows, though some noted rooms need updating and occasional plumbing/pressure/hot-water problems in specific rooms.
Amenities
8.8
Breakfast and dining service received multiple positive mentions; amenities generally met expectations though parking issues were raised in at least one incident.
Value for Money
7.8
Several guests described good value or reasonable pricing, but significant negatives (overbooking and room downgrade impacting rewards/points) lowered perceived value for some travelers.
Food and Beverage
9.2
Hot breakfast repeatedly praised as great with many options; dining staff (Donna) singled out for exceptional service and on-site or nearby dining received positive comments.
Overall Experience
7.6
Overall sentiment is mixed-positive: many glowing stay reports (clean, comfortable, friendly staff, good breakfast) offset by operational issues for some guests (overbooking, parking problems, insect/maintenance issues), producing a slightly above-average but inconsistent overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Recreational Amenities and Fitness Center - Unwind and stay active with our outdoor pool and 24-hour fitness center.

Complimentary Breakfast and Amenities - Enjoy a delicious buffet breakfast on weekdays and weekends, along with free wireless internet and gift shops on-site.

Convenient Features and Services - Benefit from a business center, dry cleaning services, and event facilities including conference space. Free self-parking and well-equipped rooms ensure a comfortable stay.

Experience comfort and convenience at Holiday Inn Express And Suites Kimball!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 131 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9
Room Quality: 8
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 9.2
Overall Experience: 7.6
C
C5772QZjamesj • Friends getaway
2
Negative
Pros:

Extreme lack of parking. Booked here online with no notice of having a boat being an issue. Had extremely rude staff and was told to back down the street in an abandoned parking lot. With zero way to guarantee vehicle safety. Decided to take the loss on the no refundable room and go elsewhere

2025-12-27 • via Tripadvisor
M
Mary
10
Excellent stay
Pros:

The man at the front desk was very nice, the room clean and the bed and pillows very comfortable. And the hot breakfast was great. Definitely would stay here again.

2025-09-14 • via Nuitee
C
Christina • family
6
Pros:

Moldy smell in halls and room

2025-09-06 • via Nuitee
L
Lynsey
10
Pros:

Awesome stay

2025-08-17 • via Nuitee
C
carolynlM4382VE • Family
10
Donna and Staff
Pros:

Was in Kimball attending my sisters funeral. Stay here because it was most convenient for us to get to the funeral home and cemetery. This place is beautiful. Very clean but most of all the staff there is very friendly and accommodating. One person in particular I would like to give a shout out to is Donna from the dining area. Each morning we were greeted by Donna with her happy smile and big welcome attitude. Felt like I was home. The food was great! Not the same as other buffets I’ve had from Holiday Inns. That could be because Donna it from the heart!!!! This is my place to go from now on when I’m down that way! Thank you Donna for making this trip a bit better on us. We will see you again. New place for our family reunions 😊

2025-07-30 • via Tripadvisor
E
Escape697910 • Family
2
IHG overbooks again.
Pros:

2nd time in a month that an IHG property in TN overbooked and we were booted out of the room we selected online a month prior. At least this time it was just a downgrade from a suite to a basic room. Still that is a 10,000 point a night difference. Front desk said sorry not sure how it happened and to make sure we would get our 500 points as platinum members. Sure only 20x more and it could make up the room difference. Saw a bunch of internet service trucks so guessing they booked most of the hotel. Do better IHG

2025-07-27 • via Tripadvisor
M
monika
10
Road trip
Pros:

Driving from MO to FL as every year x 4 months with my husband. We don’t have a schedule, stay at some place when tired.
Had a great dinner at Jasper, this hotel was just 3 miles from the restaurant.

2025-07-23 • via Nuitee
M
megan • family
8
Pros:

Rooms need to be updated.

2025-07-03 • via Nuitee
M
Marsha • partner
10
Pros:

Nice place

2025-06-14 • via Nuitee
E
Emily
10
Pros:

Very clean and extremely comfortable

2025-05-15 • via Nuitee
B
Barb
10
Pros:

we drove over to the Mexican restaurant and had a nice dinner. It was surprisingly good food and very efficient. Also very kind people.

2025-04-15 • via Nuitee
T
Tammy
10
Pros:

Nice

2025-04-13 • via Nuitee
T
Trey
10
Pros:

it was great

2025-03-30 • via Nuitee
C
Carolyn
10
Concert trip
Pros:

This hotel is great place to stay, friendly staff great breakfast and the front desk people weregreat.

2025-03-06 • via Nuitee
W
William • partner
6
Pros:

Very clean and modern, nice location

2025-02-16 • via Nuitee
J
Jeanie • family
10
Pros:

Very comfortable bed and pillows. Clean. Breakfast had lots of very good options hot and cold. Staff nice and helpful.

2025-02-16 • via Nuitee
J
Jeanie • partner
6
Pros:

Ok for the price

2025-02-11 • via Nuitee
R
Richard • partner
2
Pros:

Full of lady bugs inside the room. Hot water was sparse. Pressure to the second floor was extremely weak. Shower was slow but bathroom sink was a trickle. Room 229. I took a picture by the window sill. Loaded with dead bugs. Obviously with the shade down it went unnoticed by housekeepers

2025-01-14 • via Nuitee
D
Donald Brent
10
Nice quiet place
Pros:

Only problem was a barking dog a few doors down

2025-01-04 • via Nuitee
J
Joanne
10
Pros:

Great staff

2024-12-22 • via Nuitee