Holiday Inn Express Leeds-East by IHG

The fact we hadn't been advised it was being used for social housing. We arrived at breakfast & it was hectic with children running everywhere. Having used a HI Express before we expected the same standard of breakfast - but it wasn't. The only fresh fruit were oranges & apples. The fruit juice was over watered.
On our return from a day out one of our room doors was open which caused great concern especially as we had been shopping. I'm pleased to say nothing was missing. The fire door between paying/non paying guests was often wedged open.
We did lodge our complaint at the hotel & they gave a partial refund.
We will not be using this hotel again.

Wasn't happy with a sofa bed, it was very creaky and uncomfortable. Noise from residents, no soft drinks available. Long term guests smoking weed out the front of the hotel. Children running up the hall.

I decided not to stay due to most of hotel was used to house other people which some was stood outside drinking and been very loud then inside one resident cooking something in there room which phisically made me feel very sick there was no mention on booking that the hotel is shared also I had my dog no mention of extra £20 per night I was booked in for 3 nights I felt so unsafe I decided to leave and went to another hotel

N/a

Didn’t expect to have ‘council guests’ hanging around the property and during breakfast which made us feel uncomfortable. Plus hot breakfast was lukewarm 🙁

• Large groups of men congregating by the entrance.
• Bedroom doors open the length of the corridor with people moving freely between them.
• People cooking in bedroom
• Young children running amok

This hotel is used for asylum seekers and your website does not state that. There were police question guests for over two hours and I could not sleep because kids were running around at 11.00pm. I was booked in for 3 nights and left 2. Total disgrace

Too many council room persons running around making noise and hanging around the facility

There were many asylum seekers/refugee families staying there. I did not see any mention of this in hotel description. Would it have affected my decision whether to stay there...to be honest probably yes. Contact was minimum, mostly at breakfast time & having to walk through smoking area at the main entrance. It was obvious kids were well cared for & had school places allocated. On this occasion did it have a huge impact on my stay...not really but as already mentioned it would have been nice to know in advance. Would I stay there again? I would have to say no. There are plenty of other budget hotels around.

No double bed
And for 2 nights costing £230 from Sunday -Tuesday is pricey for 2 days
8 rooms for the public and the rest is owned by the council but the public are paying full for their rooms
I didn’t have breakfast as I like quiet
And it’s overwhelming a little in morning

What to start:
1) On arrival, I found the main entrance locked with no prior notice or signage to explain the situation. A staff member eventually opened the door, citing safety concerns as the reason for the restricted access. While I understand that security measures can be necessary, the lack of communication ahead of check-in created an unwelcoming and inconvenient first impression.

2) The hallways and communal spaces were being used as informal gathering areas by other guests throughout my stay. This significantly reduced the ease of moving through the property and made the corridors feel congested and difficult to navigate, which is not the experience you expect when arriving tired from a long journey.

3) Noise was a persistent and significant issue throughout my stay. The corridors were frequently busy with activity, and surrounding rooms generated considerable noise including loud conversations, television at high volume, and general disturbance that continued well into the early hours of the morning, approximately 3AM. For a guest requiring rest after a long-haul flight, this was genuinely disruptive and meant I was unable to get the sleep I needed before continuing my travels.

4) Leaving the hotel in the morning also proved to be more chaotic than expected, with the lobby and surrounding areas noticeably busy.

5) This hotel does not lend itself well to short-stay transit guests or business travelers. The environment is better suited to longer-term residential use, and those looking for a quiet, focused, and restful stopover should look elsewhere. I would recommend the hotel be clearer in its marketing about the nature of its current occupancy so that guests traveling for business or rest can make a more informed booking decision.

Was clean comfortable and very friendly

There was a dog barking most of the night and ifelt a bit intimidated by all the guest's that the council had placed there