Holiday Inn Express Leeds-East by IHG

The staff here can't do enough to help you they are amazing if you don't have it or have an issue ask and they climb over themselves to go get you it

Room is perfect and good value for money, bed was extremely comfortable and both areas (bathroom as well) were spotlessly clean. Our experience with both Tom on reception and Natasha in the morning for breakfast were fantastic. Both were friendly and helpful and Natasha’s humour when she spoke to us was amazing. She even took some good photos of me and my friends before we left to attend our event. The room was very spacious too! Thank you for making our stay so pleasant. A lot of people have complained about non-paying guests, however they’re kept in a separate area to paying ones in the hotel and we had no issue with them whatsoever, they were just like anybody else there.

A group of 9 friends stopped in this hotel for 3 nights whilst attending mint festival. Location was great for where we needed to go. The atmosphere was fine, we had no issues. Breakfast wasn’t the best but it was no bother. Natalie (I think this was her name) was amazing! Such a lovely person and really made my friends and I feel welcome. The man (Thomas?) at the desk was also very friendly and helpful. Our rooms were decent sizes and clean. When my partner went down for a hot chocolate, the machines were turned off. However, Natalie said she would turn them back on just for him, and bring him a cup to his room. Overall, our stay was very good and I am pleased with how it went!

Close by for what I needed

Location for where we needed to visit

Everything that I scored points for

I choose here as my daughter was at the hospital nearby. Looked OK, the room was a little dated but had everything you needed The tea tray had yorkshire tea always a priority for me, pillows were good. The room was very cold when I arrived but it had a panel heater which I could control and didn't take long to heat up. Everything was clean and the bathroom had nice hand wash shower gel and shampoo branded. Slept OK

Breakfast had all the usual buffet items. The tomatoes had way too much pepper so couldn't eat t them everything else OK.

Was easy to check in and easy to check out.

Clean comfortable room, really lovely staff, good breakfast, nice having the carvery just next door for dinner

The hotel is a typical IHG Express. Staff were kind and friendly and the room although quite small was fine for the night.

Lovely ground floor room which we hadn’t requested. My wife has mobility issues so was an unexpected bonus. Staff on reception was very helpful, helping with taxis and the like.

Staff couldn’t do enough for you
Quick to lend me an iron

Staff brilliant

Not a pleasant place to stay. Noisy families woke us in the early hours and at 6am. The toilet didn't flush properly. The breakfast was average but they'd run out of bacon. The fruit juice was insipid and the coffee was awful. The receptionist, Faye was extremely friendly and helpful. I can't say what really put me off the place because it apparently contravenes TripAdvisor's policies and my previous reviews have been rejected, but it involved non-paying guests. What's the point if you can't give an honest review? Needless to say, I won't be visiting this hotel or any other in the chain again.

We arrived and settled in. I have no complaints with parking and room facilities. But I would warn people going that the hotel is full of non paying guest. At breakfast time there was no bacon I requested the staff if we could have more bacon. The bacon was not replenished so after eating my breakfast they decided to top up with bacon but that soon disappeared with the amount of non paying guest. This hotel chain will be the last time I use it.