Comfort Inn & Suites Lincoln I-20

The staff was extremely nice, friendly and knowledgeable. The parking lot seemed to be very safe. We had no problems. The room was very nice.

The property was ok.

👍

Front desk staff was nice. Room had a mildew smell.

The hotel was nice. They were accommodating. The only issue we had was trying to find the hotel because there is not a street sign or any indications that a hotel is down the road.

Look to be in the process of remodeling nothing fancy but clean and simple and great front desk service

Room was very clean beds comfortable and staff was very nice.
I would stay again.

Sorry, but the folks putting 10/10 for this location are not real. The staff was nice when I checked in, but theres no way this is more than a 2-star hotel.

The entire place is dingy, the hallways have lots of stains, there's trash up and down through both stairwells at each of the buidling, the walls and doors are dirty, it's very dated, there's an old soiled mattress being stored in the southern stairwell, the north stair well has a bunch of drywall, and drywall debris, etc.....

Like i said, the staff I met were nice (front desk and housekeeping), but this place is in need of a severe cleaning and just general daily upkeep. It honestly reminds me of the first military barracks I stayed in back in the mid-90s. There's no way any business should be left with trash sirting in the same place for 3 days, and I mean a significant amount of trash spread throughout both stairwells that should be noticed on a daily sweep through the property.

Looking back on it i wish i had taken pictures to share, bit I can tell you the pictures associated with the hotel's listing do not accurately reflect the current condition.

Very clean

The staff was very friendly and helpful. Room was clean and bed comfortable. The room was very dated, missing pictures on walls, plaster broken on walls, all Crome in bathroom had rust spots and TV had 6 lines running over the entire screen.

Very fast check-in. Freindly lady at the front desk. Breakfast was very good. Good hotel

Only issue was that it was hot in the room when we arrived. Air conditioning was unplug. We had to plug it in ourself and the when it got to cold, we had to unplug because we couldn't turn it off

Room was clean staff was outstanding

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I didn’t feel like the room was very clean. I could not control the air temperature on the thermostat. And at 6 AM they had given someone else a key to my room and he was trying to get in my room at 6 AM. But I was awake and said I’m not Out yet. I thought it was housekeeping, but it was a man that they had double booked my room.

The exterior of the property has a decent parking lot. That’s about it. During my stay, my key card wouldn’t work. I got a new keyboard twice. Only to find out that the lock wasn’t working, so the door lock was reading that the door was already unlocked, which is why the key wouldn’t work. All I had to do when the door was fully shut, and the handle did not move up or down as if it were locked, was push inward and the door would pop open. I stayed for four days, leaving all my items in the room basically open to anyone who decided to push the door a tiny bit. The front desk staff were somewhat friendly, but every single one of them sat on a chair and played on their phone by the window behind the front desk. I wasn’t greeted coming in and out of the hotel, I wasn’t told thanks for staying with us, or anything during check out. I told them about the door issue I had and they just said “what room? ok thanks.” I let them know I was checking out and it was more of just a grunt letting me know they heard me. The hotel room itself, had a window air conditioner that ran constantly because it could not keep the room cool. The thermostat on the wall was broken. The tanning the restroom was broken. The fire sprinklers had big holes around them as if they were installed and then never made to look decent. The lighting in the room was minimal at best. The shampoo ran out day 2 of day 4. There was no safe in the room. The musty thick air never went away in the hallways or the room.

Staff was rude and elevator smelled like pee

Easy access to get on the interstate. Plenty of gas stations. Food places before and after theis exit.

Friendly staff and comfortable room

Mildew everywhere, walls, base of the bed, every crevice in the bathroom. Clear issue with the ac. The room was hot and muggy. The ac continued to jump temps every few seconds. Door handle came off immediately upon entering. They moved us rooms bc they didn’t know when the maintenance guy would be back. That room was filthy(see pics). Staff was friendly but that was the only thing going for this place.