Holiday Inn Express Morgantown by IHG

Hotels
•
Holiday Inn Express
8 (375 reviews)
605 Venture Drive , Morgantown , US
+1 304-291-2600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (specific positive mentions)
Excellent breakfast selection and pancake machine
Easy to get to / convenient location
Comfortable beds and some good bathroom features (ventilation, taller toilet)
Cons:
Dirty and smelly rooms reported repeatedly
Rude or unwelcoming front desk interactions (in some cases)
Worn carpet, gapped doors causing noise
Room defects: cracked bathtub/floor tile, shower drainage issues
Missing or unavailable amenities (no laundry, no hot tub at times)
Cramped breakfast area at peak times

Categories

Cleanliness
5.5
Multiple guests reported dirty and smelly rooms, worn carpet, chips beside beds and inconsistent cleaning; a few reviews noted rooms were clean, but overall cleanliness is a notable problem.
Service
8.5
Mixed reports: several guests described rude or unwelcoming front desk behavior, while others praised helpful, friendly staff (named staff like Gerold and Megan resolved issues); overall service tends toward competent and friendly for many stays.
Location
8.5
Mentioned positively as easy to get to and convenient; one comment noted it is by a gas station but location was otherwise fine for guests.
Room Quality
8
Mixed room issues: reports of musky smells on entry, cracked bathtub and tiles, gapped doors causing noise, and very worn carpet; positives include comfortable beds, good bathroom ventilation and taller toilets in some rooms.
Amenities
8
Breakfast amenities and pancake machine are highlights, but guests noted missing or broken amenities (no guest laundry, advertised hot tub not available at times); overall decent amenities with some gaps.
Value for Money
7.5
Several guests felt some aspects (cleanliness, room defects) did not match the price charged, while others felt the hotel was a good value compared to alternatives.
Food and Beverage
9
Breakfast repeatedly praised for selection and variety; occasional issues (pancake machine off, cramped breakfast area) were noted but staff often remedied problems.
Overall Experience
9
Reviews are polarized: strong positive experiences driven by friendly staff and good breakfast contrast with strong negatives about cleanliness and a few rude staff interactions; many guests still report an overall pleasant stay, which is reflected in an above-target overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located just 10 minutes away from West Virginia University, the Holiday Inn Express Morgantown offers easy access to nearby attractions like Coopers Rock State Park and Forks of Cheat Winery.

Comfortable Accommodations
Guest rooms are well-equipped with modern amenities including a flat-screen cable TV, desk, and complimentary toiletries. Upgrade to a room with a spa bath for extra relaxation.

Relaxation and Recreation
Enjoy a refreshing dip in the indoor pool or unwind in the hot tub. Stay active at the fitness centre and stay productive at the on-site business centre.

Book your stay at the Holiday Inn Express Morgantown for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 375 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8.5
Room Quality: 8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9
W
wael • couple • kw
1
Stay away
Pros:

Nothing

Cons:

Dirty, noise, no proper cleaning , smelly rooms, rude staff

2026-10-28 • via Nuitee
W
wael • couple • kw
1
Never stay there again
Pros:

Nothing

Cons:

Dirty and smelly rooms and rude staff

2026-10-28 • via Nuitee
M
Michael • family_with_children • us
7
2026-10-27 • via Nuitee
R
Richard • solo_traveller • us
9
Pros:

Room was clean. Breakfast selection was excellent. Staff was very professional.

2026-10-26 • via Nuitee
C
Chuck • solo_traveller • us
7
Pros:

Ventilation in the bathroom was nice as was a taller toilet.

Cons:

More convenient outlets for phone chargers would be nice. Carpet is very worn, everywhere.

2026-10-24 • via Nuitee
L
Lynsey • family_with_children • us
10
I Highly Recommend
Pros:

The moment you walked in, you were greeted with a friendly attitude and warm welcome. Very Clean, quiet and friendly.

2026-10-20 • via Nuitee
M
Myrtle • couple • us
8
Cleaned and great breakfast
Pros:

Clean

Cons:

The doors was gapped and you could hear everything

2026-10-16 • via Nuitee
C
Cameron • solo_traveller • ca
8
Cons:

No laundry machine for guests

2026-10-14 • via Nuitee
B
Brian • solo_traveller • us
8
Solid and safe place to stay
Pros:

Location and friendly staff.

Cons:

Muskie smell when I entered the room and bathroom.

2026-10-11 • via Nuitee
P
Patricia • couple • us
9
A good place to take a break
Pros:

Easy to get to and it was very clean. The bed was comfortable

Cons:

All good

2026-10-07 • via Nuitee
G
greg • couple • us
8
Really nice place to stay we will be staying there every time we come to Morgantown
Pros:

The breakfast was better than most places.The selection and variety was great only thing missing was bacon. Gerold the front desk guy was more than helpful when the first room my wife couldn’t use the bathtub no plug. He gave us a room she could use

Cons:

In the morning when I was showering the water was barley room temperature I told the lady at the front desk when we checked out and she really didn’t seem to care write it down for maintenance or anything

2026-09-18 • via Nuitee
Z
Zainab • family_with_children • us
1
Disappointed stay and unrespectful attitude from the front desk
Cons:

I was disappointed with my stay. The man at the evening front desk was not respectful. When I arrived, I greeted him, but he did not return my greeting. Instead, he collected the money from the table and took more than 20 minutes to finish, without saying a word. It would have been nice if he had greeted me properly and asked me to wait until he was finished. His behavior left my family and me feeling unwelcome, especially when he even asked what brought me here.
Also, the breakfast area was very cramped, and the shower in the bathroom needs maintenance because the water accumulates and does not drain properly. Overall, these issues made my stay very disappointing.

2026-09-10 • via Nuitee
A
annie • family_with_children • us
3
2026-09-07 • via Nuitee
A
annie • family_with_children • us
3
Keep things maintained
Pros:

Easy access

Cons:

Was not clean chip found beside bed near window
Window screen tore
Bathtub cracked
Floor tile cracked
And writing on the shampoo it’s very tacky especially for the price charged
I felt I was in a super 8

2026-09-07 • via Nuitee
J
Jason • family_with_children • us
9
Good hotel made better by good people.
Pros:

The lady at the front desk was great. I think her name was Megan (not sure if I spelled that right or if that was even her name..it's what I remember). She not only knew her job but everyone else's too. One of the reasons I picked this hotel was for their pancake machine. My kids love it. Anyway, when we went down for breakfast the pancake machine was off. I asked about it at the front desk and Megan investigated it. I heard the lady attending the breakfast area tell her they were out of the mix. Megan didn't just leave it at that. She started looking through the cabinet and quickly found some. Day saved! Pancakes may be a little thing but Megan turned what may have been a disappointing start of the day into a good start to the day. Thanks.

Cons:

To tell you the truth, compare to the first two hotels we stayed at on our trip, this hotel was perfect. It may all be relative but I don't have anything to complain about.

2026-08-13 • via Nuitee
B
Buddy • extended_group • us
2
Things good be better
Pros:

By gas station

Cons:

No hot tub when told on here there was one

2026-08-04 • via Nuitee
G
Greg • couple • us
9
2026-07-23 • via Nuitee
D
DebK • solo_traveller • us
8
2026-07-22 • via Nuitee
W
Wolfe • family_with_children • us
6
A convenient stay with a good breakfast and nice staff, but a disgustingly filthy pool.
Pros:

Right off the highway with quick access to gas and anything you’d need before hitting the road.

Cons:

We were looking forward to the pool but it was clear this pool doesn’t get cleaned and it was so filthy that people were able to write words on the pool, including profanities. The pool would be nice if you couldn’t see the grime everywhere. Please clean your pool, it’s really disgusting.

2026-07-21 • via Nuitee
K
Kelly • couple • us
7
The staff is friendly, the rooms and common areas are clean
Pros:

It is close to event I was attending.

Cons:

N/A

2026-07-14 • via Nuitee