Holiday Inn Express Hotel & Suites Charleston-Southridge by IHG

Too noisy & not enough food at breakfast.

Too expensive to wake up with ants in our room and food bags (on top floor), mold and stained tub/tile, stained bedding, uncomfortable mattress and pillows.

All three rooms were not clean. Pillows smelled of sweat.

Did not have enough towels in the room, got in late Saturday night and took a shower, had to go to the front desk to get showers to take Saturday morning before we checked out that’s not appropriate.

The noise was ridiculous, there was music blasting, tvs blasting. The bathroom and coffee area were both still dirty in my opinion. The pool is listed as heated, it was freezing cold. Some breakfast foods ran out by 830 and breakfast was open until 10. The box for the elevator buttons was pushed back into the wall with plaster crumbling.

The cleanliness was horrible. The towels were dirty. The tub was dirty. The toilet leaked. My daughter’s room was hot! Rooms were 3 floors away.

N/A

AC worked well but the sheets were microfiber and therefore so hot that my husband and I woke several times all night. The bathroom could use some updating but shower head was strong.

I had my familywith me . I had two rooms .One room smell like smoke . The room that replaced it had a water leak at the front door and it was very noisy. The second room was a double bed, one of the beds was not made like someone had just got out of it . The front desk person gave us another room and one of those beds had a big dip in the mattress. People should be honest in these reviews.

I chose this location because it had such high ranking reviews. I would like to know who is leaving the reviews for this property because the experience we had was nowhere near a high 8-9 ranking. When we got to our room, the smell of mildew and musty wet dog hit me in the face. The smell of room almost made me gag. The AC was hanging on to every inch of life it had left in it. It wasn’t producing nearly enough cool air to be comfortable. The room was so humid and DAMP. Our suitcases, clothes, electronics, shoes, skin, basically everything in the room was WET by morning. The doors to the room and bathroom scraped the floors. You couldn’t open or shut either door without forcefully pushing it open with your entire body. Once it was stuck open, it wasn’t moving until you aggressively pulled on them. The beds were actually pretty awful. Extremely worn down and I cringe thinking about how dirty they were. The carpet in the room was disgusting. It probably contributed to the smell of the entire room but worth mentioning….just wet, damp, smelly carpet. The “free breakfast” was a joke. I travel often and have come to realize that you shouldn’t expect too much at some establishments when it comes to the free breakfasts, however; this place was disgusting. I didn’t try the food because it looked so unappealing. I did note that while some guests were standing in line trying to get some morning coffee, a staff member from the front desk decided she too needed coffee at that moment and guests had to wait in line for her to get her coffee. I was actually surprised to see her not care or notice that guests were waiting for her to make her coffee with empty cups in their hands. I do not think what we paid for the room was remotely close to a fair price. I was severely misguided when using the reviews as a tool to decide where we should stay while passing through. We won’t be back to this location. The pictures posted online (as most hotels use) do not reflect reality at all.

Everything was perfect!

Place just needs to be cleaner. Found food crumbs on the floor in the room. Hallways and elevator areas needed to be cleaned better.

We liked everything