Quality Inn & Suites Somerset Downtown

Hotels
•
Quality Inn
7.1 (366 reviews)
240 North Highway 27 , Somerset , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good/convenient location
Friendly and helpful staff (often)
Clean rooms noted by multiple guests
Free breakfast appreciated
Generally good value for budget travelers
Cons:
Maintenance and room quality issues (broken handles, loose toilets, low water pressure, old bedding)
Cleanliness problems in some areas (dirty pool restrooms, grime, cigarette burns, hall smells)
Ongoing renovations causing noise and construction mess
Limited parking and broken key cards/security door issues
Unexpected charges/deposit policies and occasional poor staff interactions

Categories

Cleanliness
6
Mixed reports: several guests praised very clean rooms, but multiple comments describe dirt in fixtures, cigarette burns, water damage, pool-room grime and smells in hallways — overall below average cleanliness.
Service
7.6
Generally positive staff interactions noted (friendly, accommodating, helped with issues), though a few reports of indifferent or unpleasant staff and front-desk mishandling of room problems reduce this slightly.
Location
8.6
Consistently praised for convenience and easy access; a few mentions of proximity to US-27 causing traffic noise, but overall location is a clear strength.
Room Quality
5.4
Multiple maintenance and comfort problems reported: old/itchy linens, thin/creaky mattresses, broken handles, low water pressure, missing shower liners and general outdated/damaged rooms — room quality is a weak area.
Amenities
6.6
Amenities are inconsistent: free breakfast is repeatedly available, but pool was unheated or dirty for some, public restrooms near pool reported filthy, and some reports of no TV or construction impacting amenities.
Value for Money
7
Mixed: several guests noted good budget value and would return, while others felt the price wasn't justified during renovations or due to unexpected extra charges/deposit policies.
Food and Beverage
7.8
Breakfast is frequently called out as a positive (best/best part of stay for some), though a few guests complained about limited variety or missing items (no breakfast meat).
Overall Experience
7.8
Overall mixed experience: convenient location and generally helpful staff and breakfast balance significant negatives (renovation disruption, maintenance and cleanliness issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:18

Property Description

Outdoor Recreation at Lake Cumberland
Enjoy horseback riding, golfing, fishing, and more at Lake Cumberland just two miles away.

Convenient Amenities
Take advantage of our free hot breakfast buffet and high-speed Wi-Fi, along with an indoor pool and fitness center.

Comfortable Accommodations
Relax in rooms with microwaves, refrigerators, and whirlpool bathtubs available. Corporate travelers will appreciate our business services.

Experience the best of Lake Cumberland at Quality Inn & Suites. Book your stay now.

Important information:

You must show a valid photo ID and credit card upon check-in.

A $100 Deposit is required at check-in!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 366 reviews
Cleanliness: 6
Service: 7.6
Location: 8.6
Room Quality: 5.4
Amenities: 6.6
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 7.8
P
Patricia • couple • us
10
Enjoyed my stay. Rooms were clean and comfy
Pros:

Rooms were clean and comfy.

Cons:

Great location.

2026-08-23 • via Nuitee
A
AMANDA • family_with_children • us
6
Was comfortable and good location
Pros:

Location

Cons:

Mild smell in the hallways

2026-08-06 • via Nuitee
C
Christopher • solo_traveller • us
9
2026-08-05 • via Nuitee
C
Christopher • solo_traveller • us
9
2026-08-05 • via Nuitee
T
Terry • extended_group • us
8
Needs better parking
Pros:

Needs more variety

Cons:

More variety of food and keeping food stocked during breakfast time

2026-08-03 • via Nuitee
R
Robin • solo_traveller • us
10
Pros:

Price and very clean. Stay here two times now. Will continue to stay when I am in town.

Cons:

Parking is limited.

2026-08-02 • via Nuitee
K
Kenny • family_with_children • us
9
2026-08-02 • via Nuitee
R
Richard • couple • gb
8
Well located a value for money
Pros:

Well located. Easy access in and out.

2026-07-25 • via Nuitee
M
Mondra • solo_traveller • us
1
2026-07-21 • via Nuitee
W
Wendy • solo_traveller • us
7
Very nice
Pros:

Breakfast was good.

Cons:

I didn't like that the back doors were left a jar at night

2026-07-20 • via Nuitee
M
matthew • solo_traveller • us
3
Pros:

Pool and staff

Cons:

They started working on remodel @ 6:30 in morning

2026-07-12 • via Nuitee
B
Bronna • solo_traveller • us
6
2026-07-11 • via Nuitee
C
Christopher • family_with_children • us
1
2026-07-03 • via Nuitee
F
Felipe • couple • us
10
2026-06-27 • via Nuitee
W
William • couple • us
8
2026-06-24 • via Nuitee
S
Stacie Blair • solo_traveller • us
9
Great stay on a budget
Pros:

The staff was very nice accommodating. The breakfast was the best.

Cons:

They had turned the heater off in the swimming pool and it was ice cold. My 3 year old didn't seem to mind but I sure did lol

2026-06-19 • via Nuitee
J
Jan • family_with_children • us
1
Worst hotel I've ever stayed at.
Pros:

The breakfast was the only thing that was acceptable. There was no breakfast meat though. Even the sausage gravy had no sausage.

Cons:

Tiny pillows, toilet was loose, dirt in toilet paper holder, loose toilet paper holder, no shower liner, public toilets by the pool were full of poop, pee and toilet paper, pool room had crud build up.

2026-06-15 • via Nuitee
G
Greg • couple • us
8
Comfortable place to spend a night
Pros:

It was conveniently located to our activities

Cons:

The key cards didn’t always work but the staff was great at helping you out to get in to your room

2026-06-15 • via Nuitee
B
Brandy • solo_traveller • us
4
Mixed feelings.
Pros:

Enjoyed the location and amenities. Happy staff fixed issues that we had during the stay.

Cons:

There is a required 100.00 deposit in case things get broke/stolen not listed on the website. I was put in a room happy about the location of the room, but the handle broke off our door, and the shower there was no water pressure. The lady at the front desk knew about the door and shouldn't have placed us in that room til fixed correctly. As frony desk said recently renovated. We weren't even offered to change rooms. 😕

2026-06-01 • via Nuitee
B
Burton • extended_group • us
10
2026-06-01 • via Nuitee