Holiday Inn Express Hotel & Suites-Saint Joseph by IHG

Hotels
•
Holiday Inn Express
8.1 (495 reviews)
3019 Lakeshore Drive , Saint Joseph , US
+1 816-232-2500

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location with lake views and sunsets
Friendly, helpful staff
Good breakfast (variety, cinnamon rolls, coffee)
Comfortable/spacious rooms reported by some
Hot tub and usable facilities noted by guests
Cons:
Recurring cleanliness issues (rooms, bathrooms, pool)
Perceived poor value / expensive for what’s offered
Noise problems (mechanical room, street, upstairs children)
Maintenance problems (old doors, broken screens, overflowing garbage)
Pool area dirty/cloudy; some outdoor areas unkempt
False fire alarm incident reported

Categories

Cleanliness
6.6
Multiple guests reported cleanliness problems: dirty rooms and bathrooms, an empty whiskey bottle on arrival, dirty/bug-filled pool area and lighting, and general maintenance-related grime. A few guests did note clean rooms, but negatives are recurring.
Service
9.2
Staff repeatedly described as friendly, helpful, polite and efficient across reviews; several guests singled out good service and assistance from staff.
Location
9.2
Consistently praised for location and lake views/sunsets and proximity to town (with a few who felt it was a bit far). Overall location is a major positive.
Room Quality
7.4
Mixed: some guests called rooms spacious, clean and comfortable, others complained of uncomfortable beds, old/poorly maintained doors, window screens falling out, and parking-lot views instead of lake views.
Amenities
7.8
Breakfast and hot tub received praise; however the pool was frequently described as dirty/cloudy and some outdoor areas (patio, chairs) were in poor condition.
Value for Money
6.5
Several guests called the hotel expensive for what they received, citing price not matching cleanliness/maintenance and lack of expected inclusions (e.g., complimentary water).
Food and Beverage
8.8
Breakfast repeatedly noted as good with variety, fresh items, cinnamon rolls and good coffee; overall F&B impressions are positive.
Overall Experience
9.3
Many guests reported memorable or great stays, praising location, staff and breakfast; however some serious negatives (cleanliness, noise, maintenance) affected others. Net sentiment leans positive among reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Lakefront Location
Located on the shores of Lake Michigan, the Holiday Inn Express in Saint Joseph offers stunning views and a serene atmosphere for guests to enjoy.

Indoor Pool and Fitness Center
Featuring a spacious indoor pool facility, along with a fitness center, indoor tennis, and racquetball courts, guests have plenty of options to stay active and relax during their stay.

Complimentary Amenities
Enjoy free Wi-Fi throughout the hotel, a hot breakfast buffet each morning, and access to a whirlpool and sauna. The bright rooms are well-equipped with modern amenities for a comfortable stay.

Experience the perfect blend of relaxation and convenience at the Holiday Inn Express in Saint Joseph. Book your stay now for a memorable lakeside getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Location

Guest Reviews

8.1
Based on 495 reviews
Cleanliness: 6.6
Service: 9.2
Location: 9.2
Room Quality: 7.4
Amenities: 7.8
Value for Money: 6.5
Food and Beverage: 8.8
Overall Experience: 9.3
L
Lisa • couple • us
8
Great location, just beware of noises from the mechanical room on the lake view end.
Pros:

Great location, nice lake view for sunsets, good breakfast especially the cinnamon rolls.

Cons:

Our lake view room must’ve been next to a mechanical room because we heard noises all night long.

2026-10-30 • via Nuitee
C
CARLOS • couple • es
9
2026-10-23 • via Nuitee
A
Alice • extended_group • us
10
2026-10-20 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

Staff was very friendly. Room was spacious, clean, and comfortable. Great location for beautiful sunsets on Lake Michigan.

Cons:

NA

2026-10-15 • via Nuitee
N
Neil • solo_traveller • gb
10
Fantastic location
Pros:

Staff - helpful
Location superb
Good facilities
Rooms clean + big!

2026-10-10 • via Nuitee
M
Margaret • couple • us
9
Nice stay but expensive hotel for no view and not close to town.
Pros:

The breakfast was good. The location was a bit too far from town.

Cons:

We had a view of the parking lot while some had a view of the lake and for that price should have had a view.

2026-09-17 • via Nuitee
N
Nancy • couple • us
8
I had a pleasant stay.
Pros:

Loved the view from my balcony.

Cons:

The doors were old and looked bad throughout the hotel.

2026-09-15 • via Nuitee
I
Inga • couple • us
7
2026-09-13 • via Nuitee
J
James • couple • us
9
2026-09-11 • via Nuitee
K
Katarzyna • family_with_children • us
8
Pros:

Location

Cons:

Cleanless nad bed

2026-09-10 • via Nuitee
A
Adrijana • family_with_children • us
10
2026-09-08 • via Nuitee
A
Adrijana • couple • us
10
2026-09-08 • via Nuitee
M
Margaret • family_with_children • us
3
Expensive stay. Could have been better.
Pros:

The property was nice and close to town.

Cons:

The fire alarm went off in the middle of the night forcing us to wake up a young child and walk down 3 floors to wait outside. It was not great even though it was a false alarm.

2026-09-07 • via Nuitee
Q
Quarles • family_with_children • us
10
Amazing
Pros:

Clean , friendly, efficient and the breakfast was great! The view was even better!

Cons:

N/a

2026-08-30 • via Nuitee
R
Rebecca • extended_group • us
10
Pros:

Watching the sunset over lake Michigan

2026-08-29 • via Nuitee
R
Robert • solo_traveller • us
10
2026-08-27 • via Nuitee
B
Bryan • couple • us
2
Paid a lot of money for a lot of disappointment.
Pros:

The view was good

Cons:

Things were not clean at all. There was an empty whiskey bottle in the room when we got in. The bathroom looked like it hadn’t been cleaned. Pillows were uncomfortable and bed was a rock. Overall bad experience not to mention the gentleman drinking beer and doing drugs in his car in the parking lot.

2026-08-24 • via Nuitee
F
Fred • solo_traveller • us
6
I'd look elsewhere
Pros:

Close to town, pretty sunset on the lake across the street, beds were comfortable, and the breakfast was decent.

Cons:

Needs updating, should be cleaner. Screens were falling out of the window. The pool was so cloudy you couldn't see the bottom. We couldn't swim. The patio outside had weeds growing, garbage can was overflowing, chairs were damaged and uncomfortable. Since a 3 night stay was pricy, I'd think they would atleast have complimentary water to drink. You have to buy it from the front desk.

2026-08-23 • via Nuitee
D
Debra • solo_traveller • us
8
Pros:

View of the lake

Cons:

Noisy street traffic

2026-08-14 • via Nuitee
W
william • couple • us
9
Excellent, can't help the rain
Pros:

Loved the room, the location, and the clean hotel

Cons:

The entrance can easily be blocked by 2 cars checking in and the parking lot floods in heavy rain. Need a second access to road.

2026-08-11 • via Nuitee