Holiday Inn Express Stoke-On-Trent by IHG

Hotels
•
Holiday Inn Express
8.2 (5809 reviews)
Stanley Matthews Way, Trentham Lakes , Stoke on Trent , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Clean rooms
Cons:
Parking costs
Noisy air conditioning
Cleanliness issues

Categories

Cleanliness
7.63
There were mentions of hair and blockages in the sink.
Service
9.1
Multiple reviews highlighted friendly and helpful staff.
Location
8.64
Conveniently located for travel, but some found public transport challenging.
Room Quality
7.59
Comments on poor air conditioning and blockages in sinks were noted.
Amenities
7.62
Some amenities like parking were considered pricey.
Value for Money
8.58
Generally seen as good value, despite some issues.
Food and Beverage
8.13
Breakfast received mixed reviews but highlighted as adequate.
Overall Experience
8.3
The stay was generally positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:57

Property Description

Convenient Location
Located just off junction 15 of the M6, Holiday Inn Express Stoke-On-Trent is a mere 10 minutes' drive from Stoke city centre, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Each room at this 3-star hotel features a private shower room, a 32-inch flat-screen TV, a work area, and complimentary tea and coffee, ensuring a comfortable stay for guests.

Delicious Dining Options
Guests can start their day with a buffet breakfast offering hot items, and later enjoy a variety of dishes from the snack menu at the onsite bar, perfect for a quick bite or a relaxing meal.

Ready to experience comfort and convenience at Holiday Inn Express Stoke-On-Trent? Book your stay now for a memorable trip.

Important information:

The hotel operates a strict no cash policy. Payment must be made with either a credit or debit card.

When booking a Double Room with Sofa Bed and you require an extra bed, you must notify via the Special Requests box during the booking process.

On-site parking is available for GBP 5 per day.

When traveling with pets, please note that an extra charge of GBP 30 per pet, per stay applies. Please inform the property in advance of your stay if you plan to bring a pet.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 5809 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.3
C
conorf595 • Family
10
Great staff
Pros:

I always stay in this hotel when I’m in Stoke, I’m an IHG diamond member and have stayed in some excellent hotels but the staff at this hotel are brilliant, friendly and helpful. Always willing to help and offer solutions. Some 5 star hotels could learn from the staff at this hotel. I hope the management appreciate the staff who are a fantastic asset for this hotel

2026-03-14 • via Tripadvisor
R
ron • couple • gb
8
Too Quick to clear food away
Pros:

Ovetall good standard with excellent staff

Cons:

Paying for parking

Too quick to clear food at the end of breakfast (10am) We had not fully finished eating despite starting about 9:20am

2026-03-14 • via Nuitee
L
lizzy • extended_group • im
10
Great staff best one I been to love to come and stay again I love the pan cakes xx
Pros:

Great place x

Cons:

Every thing there

2026-03-14 • via Nuitee
J
jeff • couple • gb
6
Average
Pros:

Staff were very friendly
Breakfast good

Cons:

Noise late at night and first thing from other guests
Accessing hotel and exiting unclear about where to go

2026-03-14 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Loveley room,

Cons:

Too far out of town

2026-03-13 • via Nuitee
R
Robinson • family_with_children • gb
8
2026-03-13 • via Nuitee
S
sascha • solo_traveller • de
8
2026-03-13 • via Nuitee
J
Julie • couple • gb
10
2026-03-13 • via Nuitee
B
Bamber • family_with_children • gb
8
2026-03-12 • via Nuitee
A
Ann • couple • gb
9
Pros:

Friendly welcome, clean, well appointed room. Good breakfast

Cons:

No restaurant

2026-03-12 • via Nuitee
L
Linda • extended_group • gb
8
The hotel’s facilities were more than adequate for the purpose of our stay.
Pros:

Comfy beds, clean room and friendly staff. The free breakfast was a bonus and there was enough choice to satisfy our party.

Cons:

The position of the shower was precarious, being too close to wash hand basin which hampered entering and existing the shower, however the bathroom itself was very clean.

2026-03-12 • via Nuitee
A
Aamre • family_with_children • gb
1
2026-03-12 • via Nuitee
G
Georgina • couple • gb
9
Great location if you are heading to Alton Towers. Only 25-30 minutes away.
Pros:

Great location. Having the Harvester right next door was also handy as there isn’t anything else in the surrounding area due to hotel location in a trading estate. Breakfast was great and plenty of choice. Staff were very friendly and helpful.

2026-03-10 • via Nuitee
G
Georgina • family_with_children • gb
9
Near to Alton Towers 25-30 minutes. Harvester next door.
Pros:

Very near to Harvester and Alton Towers 25-30 minutes away. Staff incredibly helpful.

2026-03-10 • via Nuitee
S
Suzie • couple • gb
10
2026-03-10 • via Nuitee
C
Chris • solo_traveller • gb
6
2026-03-10 • via Nuitee
M
Michael • family_with_children • de
8
2026-03-10 • via Nuitee
L
Lauren • family_with_children • gb
8
Clean and comfortable
Pros:

Staff were really friendly. We were met by Becci on arrival and she was very welcoming. Unfortunately no food was being served but the staff were able to recommend places for us to eat. Hotel was clean and rooms a good size

2026-03-09 • via Nuitee
E
Elizabeth • family_with_children • gb
8
Pros:

The staff were friendly, the breakfast was really nice, food was hot and there was a good variety.

Cons:

The room could have done with being a little bit bigger for a family. It was a bit of a squeeze for the 4 of us.

2026-03-09 • via Nuitee
D
Darrell • family_with_children • gb
7
Cons:

shower wasn't the best and hardly any plug sockets

2026-03-09 • via Nuitee