Holiday Inn Express Calgary South by IHG

Hotels
•
Holiday Inn Express
7.4 (592 reviews)
12025 Lake Fraser Drive Southeast , Calgary , CA

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
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Review Highlights

Pros:
Friendly staff frequently noted
Convenient, accessible location (close to Stampede grounds and local dining)
Pool, slide and jacuzzi suite well-liked by families
Some guests praised clean, large rooms
Breakfast had healthy options and was appreciated by several reviewers
Good parking and nearby restaurants
Cons:
Multiple reports of unclean rooms on arrival (toilet, toothpaste, vomit, dirty mattress)
Front-desk/service failures: rude staff, manager issues, and unresolved callbacks
Unexpected/incorrect charges and disputes over reservations/refunds
Breakfast buffet frequently depleted or described as poor by some guests
Room defects: cigarette smell, non-working TVs, plugged sinks, wrong room assignments
Amenity operational issues: towel shortages, gym lacking cleaning supplies

Categories

Cleanliness
5.5
Multiple guests reported unclean rooms on arrival (toilet not cleaned, toothpaste, possible vomit) and issues like dirty crib/pen and dirty mattress; a few noted clean rooms, but overall cleanliness leans negative.
Service
8.7
Service is mixed: several reviewers praised very friendly staff and attentive greetings, pool attendants and helpful front-desk interactions for some stays; however there are notable reports of rude front-desk staff, a manager who was rude, and unresolved charge/manager callbacks that lowered sentiment. Overall rated higher to reflect frequent positive interactions balanced against some serious service failures.
Location
9.8
Location repeatedly cited as a strong point (convenient, accessible to planned trips, close to Stampede grounds and local dining); consistently positive feedback on location.
Room Quality
5
Several complaints about room issues: wrong room assigned, dirty mattress, cigarette smell, non-working TVs, plugged sink and other deficiencies; a few reports of large, clean rooms but overall room quality is notably problematic.
Amenities
8.6
Amenities like pool, slide, jacuzzi suite and gym are appreciated and enjoyed by families; some operational issues (no mats/cleaner for gym equipment, towel shortages) tempered ratings but overall amenities are a clear positive.
Value for Money
5.5
Multiple complaints about unexpected charges, overcharging after cancellations, and price surges during Stampede week; value perception is poor among several reviewers.
Food and Beverage
8.1
Food and breakfast feedback is mixed: some found the food excellent or healthy and enjoyed included breakfast, while others reported the buffet was horrible or repeatedly depleted; overall leans positive due to several strong mentions.
Overall Experience
8
Overall experience varies widely—from 'exceptional' and '10/10' stays to guests who say they will never return due to serious issues (overcharges, rude staff, unclean rooms). Aggregate experience is positive but inconsistent across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:38

Property Description

Indulge in Comfort and Convenience

Relaxation and Recreation
Unwind in our indoor pool with a thrilling waterslide, or enjoy our fitness center and hot tub for some leisure time.

Modern Amenities
Experience entertainment with a flat-screen TV, stay connected with free WiFi, and make use of convenient in-room appliances.

Convenient Location
Located just a short distance from popular attractions like the Calgary Stampede and Lakeview Golf Course, our hotel offers easy access to the best of Calgary.

Book now for a memorable stay at the Holiday Inn Express Calgary South!

Important information:

Property is under renovations until the end of 2023.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.4
Based on 592 reviews
Cleanliness: 5.5
Service: 8.7
Location: 9.8
Room Quality: 5
Amenities: 8.6
Value for Money: 5.5
Food and Beverage: 8.1
Overall Experience: 8
L
lan • extended_group • vn
5
2026-10-27 • via Nuitee
L
Leahbelle • family_with_children • ca
10
2026-10-11 • via Nuitee
S
Sheena • family_with_children • ca
10
Exceptional
Pros:

Clean and friendly staff

Cons:

There was nothing we didn’t like

2026-10-11 • via Nuitee
S
Shaun • solo_traveller • ca
1
Pros:

I’ll never go there again

Cons:

O

2026-10-10 • via Nuitee
K
Kris • family_with_children • ca
6
2026-10-10 • via Nuitee
P
Patricia • couple • ca
7
Cons:

Respectfully suggest providing real cups - not cardboard- for coffee

2026-10-10 • via Nuitee
O
Omar Nieto • solo_traveller • ca
10
2026-10-09 • via Nuitee
D
Diane • couple • gb
10
2026-09-18 • via Nuitee
G
Gourlay • solo_traveller • ca
8
2026-09-17 • via Nuitee
E
Emmanuel • solo_traveller • ca
10
2026-09-16 • via Nuitee
E
Elena • couple • ca
10
Amazing in the jacuzzi suite!
Pros:

Excellent food and clean and comfortable

Cons:

Nothing

2026-09-12 • via Nuitee
J
Jasvir • extended_group • ca
6
2026-09-12 • via Nuitee
F
Fayne • family_with_children • ca
7
It’s really good stay for our family
Pros:

We like the location of this hotel. It is very accessible to our planned trip. We also enjoyed the facility and the breakfast given by the hotel.

Cons:

Some of the personnel at the front desk are not nice and rude…

2026-09-11 • via Nuitee
K
Kelly • family_with_children • ca
1
Nothing. Booked, got a call saying no rooms and told I wouldn’t be charged. Still charged 320.12
Pros:

Nothing

Cons:

Everything

2026-09-07 • via Nuitee
C
Chukwu • family_with_children • ca
8
Pros:

The breakfast provided healthy options

Cons:

It was a great breakfast

2026-09-05 • via Nuitee
K
Kyler • solo_traveller • ca
9
2026-08-24 • via Nuitee
S
Sheena • family_with_children • ca
7
2026-08-24 • via Nuitee
F
Frank • couple • ca
1
Our visit to Calgary for a family funeral was made much worse by the extra day charges on 2 rooms
Pros:

Crowded room - counldn't get a table, went out to eat - eating room too small

Cons:

Arrived with a Booking dot com reservation for three days but informed the desk we only wanted a two day stay. After taking my credit card for a hold on the room the desk informed me they could change the reservation and would have to charge me for all three days. Advised me to contact Booking dot com for a refund. Booking dot com told me that they had taken no money from m,e and that the hotel merely had to not charge me for the third day. The desk informed me they wouldn't do that and in fact charged me for the tird day. the manager was rude to me in conversation.

2026-08-20 • via Nuitee
R
Rollo • solo_traveller • ca
6
2026-08-19 • via Nuitee
J
Joy • solo_traveller • ca
7
Was good for the night too pricey at that time
Pros:

Close to ranch man’s after a night at the stampede

Cons:

Prices jacked up for stampede week
After booking on this site we had a call from the hotel to see if we were actually taking the room.
I assume they were going to try sell it to someone else.

2026-08-17 • via Nuitee