Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S by IHG

Hotels
•
Holiday Inn Express
7.4 (783 reviews)
12025 Lake Fraser Drive, Calgary, Alberta, T2J 7G3 , Calgary , CA
1-403-225-3000

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Cons:
Noise issues
Limited breakfast
Internet connectivity problems

Categories

Cleanliness
7.01
Overall reviews mentioned cleanliness positively, but some issues with rooms needing maintenance.
Service
7.88
Staff were noted as friendly, helping to enhance the experience despite some service inconsistencies.
Location
8.02
Conveniently located, contributing positively to guest experience.
Room Quality
7.47
Rooms were generally described as comfortable and decent, but issues like noise affected ratings.
Amenities
6.5
Some amenities were lacking, such as limited breakfast options and no internet connectivity.
Value for Money
7.96
Guests felt they received good value, especially given the room cleanliness and location.
Food and Beverage
7.01
Breakfast was praised, but issues with timing and connectivity affected overall ratings.
Overall Experience
7.38
Overall experience was good, with mixed reviews balancing out the satisfaction levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:25

Property Description

Discover the perfect blend of comfort and convenience at the Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S by IHG.

Recreational Amenities
Dive into relaxation with our indoor pool featuring an exhilarating waterslide. Stay active in our fully equipped fitness center, ideal for energizing workouts.

Room Features
Unwind in one of our 105 well-appointed guestrooms, each equipped with a refrigerator and flat-screen TV. Enjoy complimentary wired and wireless internet access, plus video-game consoles to keep everyone entertained.

Event Space
Planning a meeting or event? Utilize our versatile 1,000 square feet of conference space, complete with a dedicated meeting room. Whether for business or celebration, we’ve got you covered.

Experience the best of Calgary and book your stay today at the Holiday Inn Express Hotel & Suites!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 10 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 783 reviews
Cleanliness: 7.01
Service: 7.88
Location: 8.02
Room Quality: 7.47
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.01
Overall Experience: 7.38
M
Mehmet • couple • ca
10
2026-02-13 • via Nuitee
A
Amanda • family_with_children • ca
8
2026-02-13 • via Nuitee
D
Dmytro • family_with_children • ca
10
2026-01-29 • via Nuitee
T
Tucker • family_with_children • ca
10
2026-01-27 • via Nuitee
P
Paul • family_with_children • ca
8
2026-01-27 • via Nuitee
A
Anas • couple • ca
10
2026-01-26 • via Nuitee
A
Allen • solo_traveller • ca
9
Wonderful facility, staff and experience.
Pros:

Location was ideal for a number of appointments I had. Staff was great. Nice facility and breakfast.

Cons:

TV was a little finicky.

2026-01-21 • via Nuitee
R
Rosmarie • couple • ch
8
2026-01-20 • via Nuitee
M
Martin • extended_group • ca
8
Good
Pros:

Friendly staff.

Cons:

Initially at check in I was told that a late check out is only offered to members which initially surprised me but it was finally extended to us. Casey was great to work with at check out.

2026-01-20 • via Nuitee
P
Paul • couple • ca
10
2026-01-19 • via Nuitee
T
Taryn • family_with_children • ca
4
Will not go back.
Pros:

Breakfast was decent, beds were comfortable. AC worked well.

Cons:

I didn't like being accused of fault when our reservation was cancelled due to a credit card issue and we weren't contacted. I did end up paying with said credit card. The phone number on file was apparently incorrect, and they claimed there was no email. Well how did you get my phone number from the booking but not an email? We showed up at 10pm with 3 kids and instead of trying to be helpful, we were met with a complete lack of sympathy for a system error. This was the ONLY hotel out of the 10 we stayed at on our trip that we got no confirmation emails from and the only one with a credit card issue that I had used for all 10 hotels.
The evening staff had a hard time supplying the pool with towels. Someone pulled the fire alarm at 2am and we were all evacuated. I had to pay extra for a cot(when our suite was no longer available.) We were on the main floor and during check out time the main hallway was a minefield of cleaning carts. The office doors were also left open and there were huge piles of paperwork everywhere! Clearly not a very organized hotel. Would not recommend!

2026-01-19 • via Nuitee
A
Angelica • couple • ca
9
Great value, excellent location
Pros:

breakfast is really good! There's a mall and a Safeway 5min away

Cons:

The dinning space is limited and doesn't have enough tables to accommodate all the guests. It was stampede week, so the hotel was full.

2026-01-19 • via Nuitee
J
jake • solo_traveller • ca
8
2026-01-19 • via Nuitee
S
Samrawit • family_with_children • us
4
Below average, not worth the cost, felt like a large size motel
Pros:

Body lotion was filled with body wash, and they never fixed it. Instead they gave us lotion on a coffee cup, never seen anything like that before. There wasn't enough of towels, wash cloths etc.. we had to ask for everything, the worst Holliday inn suits i have ever stayed

Cons:

Location, it was near the place we had an event

2026-01-19 • via Nuitee
C
christine • extended_group • ca
7
2026-01-19 • via Nuitee
L
Lexie • extended_group • ca
9
Very enjoyable will do again when necessary
Pros:

Clean and a nice location with easy access for travel. Nice breakfast spread

2026-01-19 • via Nuitee
J
Joanne • solo_traveller • ca
9
Nice hotel. The updates are good and the building is quiet. I will stay again.
Cons:

He hot tub's jet are no longer working. Correcting this would be appreciated.

2026-01-19 • via Nuitee
D
Danilo • family_with_children • ca
8
2026-01-19 • via Nuitee
R
Ram • extended_group • ca
8
Beautiful property
Pros:

Nothing

Cons:

All good

2026-01-19 • via Nuitee
J
Joanne • solo_traveller • ca
9
Great hotel to stay at for my business purposes.
2026-01-19 • via Nuitee