Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S by IHG

Hotels
•
Holiday Inn Express
7.4 (783 reviews)
12025 Lake Fraser Drive, Calgary, Alberta, T2J 7G3 , Calgary , CA
1-403-225-3000

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Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Cons:
Noise issues
Limited breakfast
Internet connectivity problems

Categories

Cleanliness
7.01
Overall reviews mentioned cleanliness positively, but some issues with rooms needing maintenance.
Service
7.88
Staff were noted as friendly, helping to enhance the experience despite some service inconsistencies.
Location
8.02
Conveniently located, contributing positively to guest experience.
Room Quality
7.47
Rooms were generally described as comfortable and decent, but issues like noise affected ratings.
Amenities
6.5
Some amenities were lacking, such as limited breakfast options and no internet connectivity.
Value for Money
7.96
Guests felt they received good value, especially given the room cleanliness and location.
Food and Beverage
7.01
Breakfast was praised, but issues with timing and connectivity affected overall ratings.
Overall Experience
7.38
Overall experience was good, with mixed reviews balancing out the satisfaction levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:25

Property Description

Discover the perfect blend of comfort and convenience at the Holiday Inn Express Hotel & Suites Calgary S-Macleod Trail S by IHG.

Recreational Amenities
Dive into relaxation with our indoor pool featuring an exhilarating waterslide. Stay active in our fully equipped fitness center, ideal for energizing workouts.

Room Features
Unwind in one of our 105 well-appointed guestrooms, each equipped with a refrigerator and flat-screen TV. Enjoy complimentary wired and wireless internet access, plus video-game consoles to keep everyone entertained.

Event Space
Planning a meeting or event? Utilize our versatile 1,000 square feet of conference space, complete with a dedicated meeting room. Whether for business or celebration, we’ve got you covered.

Experience the best of Calgary and book your stay today at the Holiday Inn Express Hotel & Suites!

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 10 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 783 reviews
Cleanliness: 7.01
Service: 7.88
Location: 8.02
Room Quality: 7.47
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.01
Overall Experience: 7.38
D
Donna • solo_traveller • gb
5
A comfortable stay but affected by noise and lack of supervision from large group booking
Pros:

I have stayed with the Holiday Inn Express on a number of occasions across both the UK and Canada, and there are still aspects of this stay that reflect the consistency of the brand. The bed was particularly comfortable, and despite the room being larger than required, it was well laid out with a separate lounge area — a feature that would be useful for a longer stay or those needing additional space.

Breakfast was in keeping with the standard I have come to expect. Despite being very busy, it was well stocked throughout, and the breakfast staff attentive — even taking the time to check in with guests and ensure everything was satisfactory, which was appreciated. The morning receptionist was warm, approachable and easy to deal with.

Cons:

This was a second stay at this property, and unfortunately the experience was again dominated by a large group of children travelling with parents or chaperones, evidently attending a group event. While this may speak to the hotel’s pricing or location appeal, the lack of supervision was concerning. Children were running up and down the corridors, creating significant noise, and repeatedly pressing all lift buttons, rendering it largely unusable at times. Equally disappointing — though not a fault of the Holiday Inn Express itself — was the lack of parental/chaperone supervision, with disruption continuing unchecked. It did affect what should have been a straightforward stay, so it may be worth checking ahead if this could be an issue.

The bathroom in my room also fell below the standard in terms of cleanliness. Check-in was less than smooth. The receptionist, while clearly keen greeting me across the room before I even arrived at the desk, came across as overly anxious — speaking very quickly, repeating herself frequently, and overly addressing as “ma’am” after nearly every sentence, which became rather grating.

2026-04-02 • via Nuitee
K
Kailie • family_with_children • ca
8
2026-03-31 • via Nuitee
C
Cheri • couple • ca
8
2026-03-31 • via Nuitee
L
linda • couple • ca
10
Love the big rooms!
Pros:

Breakfast was good

2026-03-30 • via Nuitee
B
Blondie12* • family_with_children • ca
9
Pros:

Love all the updates, very modern and relaxing. Comfy beds

Cons:

Just a small stain on the ceiling, seemed to be a reoccurring thing from the time prior staying there. The staff just need to look up sometimes, I told staff so I wouldn't be charged they seemed surprised.

2026-03-30 • via Nuitee
D
Dave • couple • ca
8
2026-03-27 • via Nuitee
A
Ashton • family_with_children • ca
10
2026-03-24 • via Nuitee
S
Sprague • family_with_children • ca
1
I cancelled this stay & I have recoird of cancellationa
Pros:

This reservation was cancelled

Cons:

Manager refused my stay because I had a my dog

2026-03-23 • via Nuitee
T
Tarissa • extended_group • ca
8
2026-03-23 • via Nuitee
T
Tarissa • extended_group • ca
9
Pros:

Breakfast was fresh and room was comfy.

Cons:

Ice machine on our floor didn’t work.

2026-03-22 • via Nuitee
S
Sandi • couple • ca
10
Pros:

The breakfast was great , the staff very helpful

2026-03-16 • via Nuitee
A
Alan • couple • ca
8
2026-03-13 • via Nuitee
J
Johnson • family_with_children • ca
7
was perfect
Pros:

Great for the kids

Cons:

N/A

2026-03-09 • via Nuitee
P
Pamela • family_with_children • ca
8
Pros:

We checked in at almost midnight. The receptionist was very pleasant and offered us an upgrade.

2026-03-04 • via Nuitee
K
Karl • family_with_children • ca
8
Pros:

Good breakfast

Cons:

Pool down when we arrived

2026-03-02 • via Nuitee
R
Rebekah • couple • ca
1
2026-03-01 • via Nuitee
R
Rebekah • couple • ca
1
Not worth the e price. No one is willing to work with you if you accidentally double book, and I’ve stayed in better roo
Pros:

It was very clean

Cons:

We had a huge room with a small chair and the queen size bed seemed so small. So much space for no reason. There was only Dove toiletries and were very scented so I couldn’t use them. There was a push style sink that flowed for maybe 10 seconds and you had to keep pushing it to keep the water going. No temperature control on the water in the bathroom either. The TV had basic channels and no working guide. The heater/AC in the room was so loud.
All of this and I ended up paying twice as much because no one would help me when I made a mistake and double booked for the same night. I had been trying to fix this problem for 5 days before my stay, and when I talked to the front desk to check in and mentioned I was double booked they said there was a 24 hour cancellation policy. The manager at this location was extremely rude to me. I will never stay at this location again.

2026-03-01 • via Nuitee
O
Olha • family_with_children • ca
10
Pros:

Big room, comfortable bed and pillows. Good breakfast. Staff are very friendly and helpful.

Cons:

No water. No drinks for children for breakfast, even water wasn’t available.

2026-02-25 • via Nuitee
N
Neocleo17 • family_with_children • ca
9
Excellent choice for families!!
Pros:

Great breakfast, spacious room, pool was fun and refreshing. Good location close to the mall and more.

Cons:

Metal rods sticking out of the bed frame ripped my husband's jeans. No towels left at the pool. Not enough coffee cups in room, so we had to get some from breakfast bar downstairs. Would be nice to have phone casting for the TV.

2026-02-22 • via Nuitee
A
Amanda • family_with_children • ca
8
2026-02-13 • via Nuitee