Holiday Inn Express York by IHG

Hotels
Holiday Inn Express
8.3 (2547 reviews)
Malton Road , York , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Good value for money
Cons:
Noise from other guests
Limited breakfast options
Heater issues

Categories

Cleanliness
8.21
Clean rooms noted, though some issues with noise and heater.
Service
8.68
Friendly and helpful staff highlighted in multiple reviews.
Location
8.52
Convenient for visiting York, parking available.
Room Quality
7.97
Issues with room heater and noise from adjacent rooms noted.
Amenities
8.7
Basic amenities were adequate, but breakfast options limited.
Value for Money
8.46
Good value for the price according to multiple reviews.
Food and Beverage
7.71
Breakfast variety lacking, but quality of food was okay.
Overall Experience
8.18
Generally positive experiences, but some consistency issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:28

Property Description

Serene and Peaceful Setting in York

Located just 2.5 miles from York's city centre, our hotel offers a tranquil escape with convenient amenities for a relaxing stay.

Comfortable Rooms with Modern Amenities

Experience a cozy stay in our rooms equipped with a flat-screen TV, free WiFi, and tea/coffee facilities. Refresh in the bathroom with a power shower and hairdryer provided for your convenience.

Explore York's Attractions and Beyond

Immerse yourself in York's rich history by visiting popular sites like York Minster and the Castle Museum. Venture further to seaside towns like Scarborough and Whitby, all within an hour's drive from the hotel.

Book now to enjoy a peaceful retreat with easy access to both city attractions and scenic coastal destinations.

Important information:

When guests arrive at the property, the hotel will do their best to meet requirements for room and bed type preferences. However, please note that these are subject to availability and cannot be guaranteed.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 2547 reviews
Cleanliness: 8.21
Service: 8.68
Location: 8.52
Room Quality: 7.97
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 7.71
Overall Experience: 8.18
S
Steve couple gb
10
Idle Place for visiting York
Pros:

Chris front of house GREAT GUY!

Location and the room and lush breakfast!

Cons:

Nothing

2026-03-27 via Nuitee
R
Russell family_with_children gb
7
Pros:

Room was large, Breakfast choice was pertect.
Very friendly staff in the morning

Cons:

We were in a disabled room and we are not disabled , the bathroom felt like I was in a hospital.
Annoying green glowing light.
Could here the tvs from rooms either side.
Bins outside the room door

2026-03-27 via Nuitee
L
Loryane family_with_children br
10
2026-03-27 via Nuitee
L
liz couple gb
10
2026-03-26 via Nuitee
A
Andrew family_with_children gb
9
Brilliant TV being a picky fault.
Pros:

Staff helpful friendly and happy.

Cons:

TV was a pain in the arse to find channels.

2026-03-25 via Nuitee
L
Lesley couple gb
7
Cons:

Bed was soft and dipped in the middle- poor sleep as a result

2026-03-24 via Nuitee
D
david family_with_children gb
9
Brilliant .
Pros:

Easy check in was in the York area for a business meeting and it was an ideal place to stay .
Josh on reception on our arrival was fab welcoming and super friendly .
Also the manager who we met at breakfast was very bright and bubbly which was great .
The customer service at the hotel was brilliant .
Which I can't always say happens but here .
5 stars .
Will defo stay again .
😁.

Cons:

All was good
N/A

2026-03-24 via Nuitee
M
marie couple gb
9
Comfy clean friendly
Pros:

Comfy clean and helpful friendly staff

Cons:

Noisy from room above us early morning waking us up

2026-03-24 via Nuitee
M
Margie family_with_children gb
9
Pros:

Great value for money decent sized room quite modern. Plenty of sockets

Cons:

Slight smell of drains in bathroom

2026-03-23 via Nuitee
P
Paul couple gb
10
Very enjoyable. Would recommend to friends.
Pros:

The staff were efficient and courteous. A credit to the company. Very helpful with any questions.

Cons:

Well managed and staffed.

2026-03-22 via Nuitee
E
Eelco couple nl
9
Pros:

Vriendelijke ontvangst, servicegericht

Cons:

Niets

2026-03-22 via Nuitee
A
Allan family_with_children gb
8
Awesome plus free parking
Pros:

Location and staff

Cons:

Nothing

2026-03-21 via Nuitee
J
John couple gb
5
I wouldn’t stay there again
Pros:

The food in the Toby carvery next door was good

Cons:

It’s some 3 miles not 2 as described to city centre, one of the pillows was filthy, the walls are paper thin so you could hear conversations, not sure if being put in a disabled room with adjoining doors was the cause .

2026-03-21 via Nuitee
G
graham couple gb
5
Good value but not great
Pros:

Breakfast was fine. The serving staff were friendly.

Cons:

The hotel does not have a lift which would have been useful to know about. The receptionist was surly when we asked for some milk to replace the appalling HRT liquid.

2026-03-21 via Nuitee
D
Dawn couple gb
1
2026-03-20 via Nuitee
J
Jayne couple gb
5
Staff wonderful
Cons:

Bed very nice comfortable

2026-03-19 via Nuitee
V
valerie solo_traveller gb
9
We have been there many times and always look forward to are return visit because of the very warm welcome we receive. t
Pros:

Particularly liked the staff. They were magnificent.
Also location ideal for the purpose of our visit.

Cons:

The noise levels of other guests and the scrapping of dining room chairs on floor from 6.30 onwards. We were in the room next to the restaurant.

2026-03-19 via Nuitee
H
Hazel family_with_children gb
10
A great hotel
Pros:

Room was clean and comfortable. Breakfast was very good plenty of food and always hot. Staff were very friendly

Cons:

Nothing we didn't like. Will stay again next time

2026-03-18 via Nuitee
T
Tamara family_with_children au
9
2026-03-17 via Nuitee
G
Gordon solo_traveller gb
9
Pros:

Location to park and ride
Friendly staff etc

2026-03-17 via Nuitee