Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful grounds
Cons:
Plumbing issues
Insects in bathroom
Confusing elevator system

Categories

Cleanliness
8.11
Concern about silverfish insects found in the bathroom and plumbing issues in the shower.
Service
9.58
Friendly staff and exceptional customer service, particularly regarding special occasions.
Location
9.62
Great location with easy access to restaurants, shopping, and nightlife.
Room Quality
8.57
Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.
Amenities
8.6
Beautiful grounds and pool, but confusion with the elevator system and breakfast line.
Value for Money
8.56
Mixed feelings on value; initial room felt overpriced compared to expectations.
Food and Beverage
9.11
Quality food offered, though there was a desire for more menu options for room service.
Overall Experience
9.08
Many enjoyable aspects but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:48

Property Description

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Adults stay for CAD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1911 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
S
Suzanne • solo_traveller • ca
10
2026-03-07 • via Nuitee
D
Danuta • couple • pl
10
Fantastyczny hotel
Pros:

Jeszcze chyba nigdy nie spałam w tak wygodnym łóżku. Personel cudowny. Bardzo smaczne, urozmaicone śniadanie. Hotel bardzo komfortowy. Dostępny garaż podziemny. Hotel w centrum zabytkowej części miasta. Spędziliśmy tom bardzo miło czas.

2026-03-07 • via Nuitee
E
Edmund • couple • at
10
2026-03-06 • via Nuitee
N
Norman • couple • ca
10
First class
2026-03-05 • via Nuitee
B
Beatriz • family_with_children • ve
9
Excelente, lo repetiría
Pros:

Lo céntrico, lo limpio, lo antiguo

2026-03-05 • via Nuitee
T
Taylor • extended_group • ca
10
2026-03-05 • via Nuitee
D
Darren • couple • ca
9
An Exceptional Stay at the Fairmont Empress
Pros:

Linens on the bed were wonderful. Food on the Gold floor was excellent, with plenty of selection. Staff all very helpful. Spa treatment was spectacular. Location of the hotel is ideal. View of the inner harbour was amazing.

Cons:

The gym temperature was too hot, and the facilities were a little cramped. Parking was underground and convenient, but the cost was higher than expected for self park at $37/day. There were too few non alcoholic choices for beverages on the Gold Floor.

2026-03-03 • via Nuitee
S
Shan • couple • ca
8
2026-02-28 • via Nuitee
R
robert • couple • nl
10
Heerlijk groot oud hotel maar volledig gerenoveerd naar de moderne standaard. Perfect
Pros:

Perfecte service, gold room met mooie gold lounge

Cons:

niets

2026-02-28 • via Nuitee
S
Sergey • couple • ca
9
2026-02-26 • via Nuitee
M
Mike V • couple • us
7
A luxury hotel not worth the cost.
Pros:

The hotel is in the heart of Victoria and within walking distance of many sites to see, and the bed was very comfortable--we got a good night's sleep each night.

Cons:

Room was not ready when we arrived so we were directed to the lounge with a "$50 credit" for the inconvenience, but we were unable to claim the credit (the bartender billed us in spite of us telling him of our situation and the desk clerk said she could not help us claim the credit when we checked out), the "harbor view" we paid extra for was only a 90-degree view of a small part of the harbor, the room was very small and the unheated bathroom tile floor was extremely cold and uncomfortable to walk/stand on.

2026-02-24 • via Nuitee
S
Sebastian • family_with_children • ar
10
Es EL Hotel de Victoria. Imperdible.
Pros:

Las habitaciones, el bar, el hotel en sí es muy lindo.

Cons:

En los pasillos aveces sentía olor a alfombra aspirada con aspiradora vieja.

2026-02-14 • via Nuitee
M
Melanie • couple • ca
10
Treated like Royalty
Pros:

The Empress Hotel was truly amazing…🤩🤩
We decided to stay on the Gold Floor and it was first class all the way. The amenities and level of service were impeccable. Do yourself a favor and treat yourself here.

Cons:

NOTHING

2026-02-12 • via Nuitee
M
Momoe • solo_traveller • jp
6
立地はいい、サービスは普通
Pros:

立地がよかった！
窓からの眺めが最高だった

Cons:

デカすぎる虫が3匹くらい部屋にいた
ルームサービスの後にも1匹、チェックインして部屋にすぐ入った後2匹。
2日目にタオルとかかえってくれたんだけど、なんか汚れてるタオル設置されてた残念すぎる。
バスに使う残り1ドルがなくて、他のホテルならくれるんだけどフロントに聞いたらチャージされた笑
エンパレスなのにってなったーー
期待し過ぎた

2026-02-11 • via Nuitee
J
John • family_with_children • ca
10
2026-02-11 • via Nuitee
N
N.R. • couple • ca
10
Perfect combination of tradition & the Pacific North West wibe
Pros:

We came for my wife's birthday and had the best time. The whole concept is an excellent between traditional/legacy and Pacific North West relaxed/mellow wibe. They upgraded us to junior suit with a perfect view over the harbour, mountains, parliament/assembly, etc. Food was pricy but excellent. The room service, and the service overall (called "Royal Service" ;-) strikes that perfect balance between classy and kind, and not intrusive or over the top. All is high quality but not pretentious - which is true BC. The tea in the room is their own and great (you can buy it in the store downstairs). We loved the newly/reopened Bengal restaurant and now breakfast is served - also pricy but worth it. Spa - if you book a certified professional for a deep tissue massage, you will not regret it: was one of the best ever for my wife. Last but certainly not least - the bed is very comfortable but as for the pillows: there is a list and you can choose from it all different kinds and thy will deliver it to the room. Made all the difference! All in all, if you think it is pricy, it is, but if you can, do go for it!

Cons:

All was great

2026-02-10 • via Nuitee
D
Diego • couple • us
10
2026-02-08 • via Nuitee
M
Malcolm • couple • au
9
2026-01-30 • via Nuitee
J
Jamie • family_with_children • ca
10
2026-01-30 • via Nuitee
J
jane • couple • ca
5
Wait until the renovations are complete!
Pros:

The building is beautiful, the room was great (comfortable bed) and the location amazing

Cons:

Hotel renovations meant restaurants and bar have been temporarily relocated. Breakfast was terrible (slow, hard eggs, cold coffee) and bar lacked atmosphere (crowded, noisy and under staffed)

2026-01-26 • via Nuitee