Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful grounds
Cons:
Plumbing issues
Insects in bathroom
Confusing elevator system

Categories

Cleanliness
8.11
Concern about silverfish insects found in the bathroom and plumbing issues in the shower.
Service
9.58
Friendly staff and exceptional customer service, particularly regarding special occasions.
Location
9.62
Great location with easy access to restaurants, shopping, and nightlife.
Room Quality
8.57
Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.
Amenities
8.6
Beautiful grounds and pool, but confusion with the elevator system and breakfast line.
Value for Money
8.56
Mixed feelings on value; initial room felt overpriced compared to expectations.
Food and Beverage
9.11
Quality food offered, though there was a desire for more menu options for room service.
Overall Experience
9.08
Many enjoyable aspects but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:48

Property Description

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 23, 2026 until Fri, Feb 6, 2026
Swimming pool: Closed from Fri, Jan 23, 2026 until Fri, Feb 6, 2026
Hot tub/jacuzzi is closed from 2026-02-06 until 2026-01-23

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Adults stay for CAD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1899 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
S
Sebastian • family_with_children • ar
10
Es EL Hotel de Victoria. Imperdible.
Pros:

Las habitaciones, el bar, el hotel en sí es muy lindo.

Cons:

En los pasillos aveces sentía olor a alfombra aspirada con aspiradora vieja.

2026-02-14 • via Nuitee
M
Melanie • couple • ca
10
Treated like Royalty
Pros:

The Empress Hotel was truly amazing…🤩🤩
We decided to stay on the Gold Floor and it was first class all the way. The amenities and level of service were impeccable. Do yourself a favor and treat yourself here.

Cons:

NOTHING

2026-02-12 • via Nuitee
M
Momoe • solo_traveller • jp
6
立地はいい、サービスは普通
Pros:

立地がよかった！
窓からの眺めが最高だった

Cons:

デカすぎる虫が3匹くらい部屋にいた
ルームサービスの後にも1匹、チェックインして部屋にすぐ入った後2匹。
2日目にタオルとかかえってくれたんだけど、なんか汚れてるタオル設置されてた残念すぎる。
バスに使う残り1ドルがなくて、他のホテルならくれるんだけどフロントに聞いたらチャージされた笑
エンパレスなのにってなったーー
期待し過ぎた

2026-02-11 • via Nuitee
J
John • family_with_children • ca
10
2026-02-11 • via Nuitee
N
N.R. • couple • ca
10
Perfect combination of tradition & the Pacific North West wibe
Pros:

We came for my wife's birthday and had the best time. The whole concept is an excellent between traditional/legacy and Pacific North West relaxed/mellow wibe. They upgraded us to junior suit with a perfect view over the harbour, mountains, parliament/assembly, etc. Food was pricy but excellent. The room service, and the service overall (called "Royal Service" ;-) strikes that perfect balance between classy and kind, and not intrusive or over the top. All is high quality but not pretentious - which is true BC. The tea in the room is their own and great (you can buy it in the store downstairs). We loved the newly/reopened Bengal restaurant and now breakfast is served - also pricy but worth it. Spa - if you book a certified professional for a deep tissue massage, you will not regret it: was one of the best ever for my wife. Last but certainly not least - the bed is very comfortable but as for the pillows: there is a list and you can choose from it all different kinds and thy will deliver it to the room. Made all the difference! All in all, if you think it is pricy, it is, but if you can, do go for it!

Cons:

All was great

2026-02-10 • via Nuitee
D
Diego • couple • us
10
2026-02-08 • via Nuitee
M
Malcolm • couple • au
9
2026-01-30 • via Nuitee
J
Jamie • family_with_children • ca
10
2026-01-30 • via Nuitee
J
jane • couple • ca
5
Wait until the renovations are complete!
Pros:

The building is beautiful, the room was great (comfortable bed) and the location amazing

Cons:

Hotel renovations meant restaurants and bar have been temporarily relocated. Breakfast was terrible (slow, hard eggs, cold coffee) and bar lacked atmosphere (crowded, noisy and under staffed)

2026-01-26 • via Nuitee
S
Steven • couple • us
10
2026-01-23 • via Nuitee
K
Kerrie • couple • us
6
Cons:

We booked a room
With a city view and the windows were frosted so no view at all, the bathroom was tiny.

2026-01-22 • via Nuitee
S
Suzanne • family_with_children • au
10
A world class, historical hotel brought into the 2020s with style; does not disappoint.
Pros:

The Empress has been renovated since we last stayed in 2010 - the facelift has been done with grace and taste, and with respect for the history of this grand old lady whilst bringing the hotel into the modern era. The corridors to the rooms are almost never ending, with interesting historical photographs, furniture and artefacts tastefully displayed to add to the sense of the past merging with the present.
The location of The Empress is central and picturesque, and at the time we visited, the hotel was prettily decorated for the festive season.
Our room was spacious and comfortable and included thoughtful touches such as a cork yoga mat and bathrobes / slippers.
We enjoyed High Tea which is a celebrated ritual associated with this institution and even the non-tea drinkers developed a new appreciation for tea!

Cons:

Nothing we didn't like - this was a lovely splurge and we were very well looked after.

2026-01-21 • via Nuitee
J
Jowon • extended_group • kr
10
2026-01-20 • via Nuitee
J
Jamie • extended_group • us
10
Worth every minute and penny spent.
Pros:

Lovely hotel, amazing staff, and they made my mom's birthday very special.

2026-01-20 • via Nuitee
C
Chantal • family_with_children • ca
10
2026-01-20 • via Nuitee
H
Hilary • couple • us
10
2026-01-19 • via Nuitee
B
Brian • couple • us
10
It was the perfect hotel in the perfect location!
Pros:

We loved everything!

2026-01-19 • via Nuitee
B
Bradley • couple • us
10
2026-01-19 • via Nuitee
D
Doris • couple • us
10
We felt relaxed & spoiled
Pros:

View of harbor & Parliament Building from 7th floor with window seat

Cons:

We were completely satisfied

2026-01-19 • via Nuitee
H
Hiroyo • couple • ca
10
2026-01-19 • via Nuitee