Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
High price
Limited amenities

Categories

Cleanliness
9
Generally clean with some reviews highlighting the cleanliness.
Service
9.5
Service received high praise, described as friendly and attentive.
Location
10
Location is repeatedly noted as excellent, close to attractions.
Room Quality
8.5
Room quality was mixed, with some complaints regarding size and soundproofing.
Amenities
8.5
Amenities are adequate but could improve, particularly in value for money.
Value for Money
8
Some guests felt the hotel was overpriced given the amenities.
Food and Beverage
9
No complaints noted, with some appreciation for food quality.
Overall Experience
9.5
Positive overall experience with many guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:17

Property Description

Stunning Heritage Property with River Views

Luxurious Accommodations: The European-style rooms at Fairmont Le Chateau Frontenac are elegantly designed and equipped with modern amenities such as cable TV, coffee maker, ironing facilities, and air conditioning.

Relaxation and Recreation: Guests can unwind and rejuvenate at the indoor pool, hot tub, and steam rooms. Stay active at the fitness room or indulge in pampering treatments at the on-site Spa du Château.

Convenient Location: Located near Montmorency National Park, guests can explore the nearby attractions like Notre Dame Cathedral and the Citadel of Quebec within walking distance.

Book your stay at Fairmont Le Chateau Frontenac for a truly unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CAD 30 per person per night when using an available cot.
    Children up to and including 17 years old stay for CAD 0 per person per night when using an existing bed.
    People no matter the age stay for CAD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and costs CAD 16.95 per 24 hours.

Location

Guest Reviews

9
Based on 3430 reviews
Cleanliness: 9
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.5
S
Sheila • family_with_children • us
10
Pros:

What wasn't there to like. It was like staying in a castle and being treated like royalty!! We were greeted immediately by the bellman, helping with our luggage. Check in was smooth and we were upgraded to a king room instead of the queen we had booked. The hotel is amazingly beautiful! The breakfast buffet was unbeatable. The croissants are to die for. I didn't want to leave and can't wait to go back!!

Cons:

There was nothing that I didn't like.

2026-02-14 • via Nuitee
3
378cocoa • Solo travel
10
Fabulous hotel in gorgeous surroundings.
Pros:

This hotel lives up to the hype it's luxury and charming. The rooms are sumptuous and the hotel staff are very warm but professional. The food is great and the afternoon tea a real treat. It has a central location so you can explore the area easily.

2026-02-13 • via Tripadvisor
R
Rana • couple • in
1
2026-02-13 • via Nuitee
C
Chaynes • couple • ca
5
2026-02-13 • via Nuitee
J
John • family_with_children • us
9
Magical Stay
Pros:

Quebec is a magical city and the Chateau made it even more so!

Cons:

No store to purchase soda or snacks. When traveling with children this is a must.

2026-02-13 • via Nuitee
G
Giselle Priscilla • family_with_children • br
10
2026-02-12 • via Nuitee
L
Lourdes • family_with_children • mx
8
Pros:

The location

Cons:

The size if the bathroom

2026-02-12 • via Nuitee
J
Janice • couple • us
10
2026-02-12 • via Nuitee
R
Remo • couple • ca
10
2026-02-11 • via Nuitee
S
Stephanie • family_with_children • ca
10
Séjour plus que parfait en famille
Pros:

Personnel accueillant, commodités incroyables, proximité de tout dans le Vieux-Québec. Nous sommes allés en famille et avons été plus que satisfaits des petites attentions (paignoirs pour enfants, chasse au trésor dans l'hôtel). La piscine chauffée et le gym étaient grands, propres et formidable.

2026-02-11 • via Nuitee
G
GoKingBee2 • Couples • Ontario
10
Just what one would expect from the Chateau Frontenac
Pros:

From the moment we arrived for our three night stay the entire experience was perfect. The staff were friendly and helpful, the room was in great condition - both in amenities and cleanliness, the hotel proper was as beautiful and majestic as expected, and the additional service we received on the Gold floor was well worth the extra cost. We would stay here again if back in Quebec City.

2026-02-10 • via Tripadvisor
M
Marjana • family_with_children • us
10
Pros:

Magical place

Cons:

Nothing

2026-02-10 • via Nuitee
T
Thompson • family_with_children • us
10
Pros:

VERY friendly staff. Food was excellent.

2026-02-10 • via Nuitee
C
Chris • couple • ca
8
2026-02-09 • via Nuitee
P
Phil • couple • us
10
2026-02-09 • via Nuitee
J
Jodi • couple • us
9
Pros:

Loved the location, rooms, staff were so friendly and welcoming

2026-02-08 • via Nuitee
P
pepelevoo • Family • Concord, New Hampshire
8
A dusty grande dame
Pros:

The Château Frontenac is an excellent hotel with the potential to be truly five-stars. The food is excellent, the rooms are well appointed, and the hospitality—at its best—is genuinely warm. We very much enjoyed our stay, and the welcome from the front-door staff immediately set a high standard and an inviting tone. The concierge was very helpful, and kind. It is odd that the hotel tour is $20 per guest. I liked that they have water bottle refills on every floor.

That said, this is also where the experience began to fall short.

While the room itself was nice, the housekeeping did not meet the expectations for a hotel at this level. Every hidden or upper surface was dusty: the tops of lamps, wall art, bathroom edges, and architectural details. In a luxury property, “50/50 housekeeping” is simply not acceptable. And, to still offer a minibar that does not double as a fridge is very 1980s.

Service was also an issue. At the otherwise wonderful bar, the process for being seated was confusing. We were sent inside to look for a table ourselves, then told we could be seated in 20 minutes—despite most tables being visibly available. The issue was not hospitality, but uneven communication and coordination.

The food, overall, was very good; however, there were execution lapses. Two steaks ordered medium-rare arrived at the same table with markedly different results—one medium, the other well done. Again, a small detail, but one that matters at this level.

When a hotel is large and ambitious, achieving true luxury requires relentless attention to detail. Château Frontenac has always had all the right elements—the woodwork, the style, the setting, the cuisine—but too many of the small service and maintenance details are being overlooked. Dust on architectural features, neglected surfaces in transitional spaces, and uneven service all detract from what should be a seamless experience.

With greater consistency in housekeeping and service coordination, this hotel could fully live up to its promise again and truly become the grand lady it presents itself to be.

2026-02-06 • via Tripadvisor
A
An_Drea_Travels_333 • Family • Queensland
10
Beautiful hotel in the perfect location
Pros:

We stayed in a Fairmont gold signature room, which was located in one of the turrets, with views over the river. The room was smaller than expected, but very comfortable.

Definitely worth the extra for gold. We checked in on the 14th floor, and the lounge was lovely, with beautiful views. We couldn’t fault the food - from a delicious breakfast with so much to choose from, to one of the best canapé spreads I have seen in a Fairmont gold lounge. This included hot seafood, mini burgers, cheese and charcuterie, and salads, with desserts served from 8.00pm.

The pool area was busy from around 2.00pm each day, but quite peaceful in the morning, with loungers by the windows, where we watched the snow falling outside.

Location is great, with the funicular located just in front of the hotel, so perfect for returning from sightseeing in the Old Town. Sightseeing buses also leave from out front of the hotel.

Every staff member we spoke to was friendly and helpful, and appeared to genuinely enjoy their job.

2026-02-05 • via Tripadvisor
H
hilmill • Couples • Chicago, Illinois
10
Tres Bien
Pros:

THE place to stay in Quebec City. It’s a large, bustling hotel but the location and amenities can’t be beat. We upgraded to a higher floor which came with access to a private club and concierge. It was well worth the money as we enjoyed the space, complimentary breakfast, and snacks throughout the day.

2026-02-04 • via Tripadvisor
S
SuzyQu15 • Friends getaway • Brooklyn, New York
10
Fabulous Hotel, Great Location!
Pros:

Staying at the famous Chateau Frontenac was on the bucket list and it did not disappoint. We checked in on a Monday afternoon in December, with the opening of the Christmas Market on Thursday the reason for the visit. The hotel was very busy and after waiting on line for several minutes we were checked in. The room was lovely, with the usual amenities you would expect. It was very, very far from the elevator (this is a huge hotel) and in retrospect we probably should have requested to be moved to a room not quite so far, but we didn’t. The beds were very comfortable and there was a separate thermostat in the bathroom to turn on the baseboard heater, which was definitely needed. There are several restaurants in the hotel, as well as a Starbucks which has seating. The location is excellent, right across from the tourist bus stop and near to the funicular to lower Quebec. Prices are quite high but worth it. The Christmas Market was right in front of the hotel and extended around the corner. All in all, it was a beautiful stay.

2026-02-01 • via Tripadvisor