Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Old room furniture

Categories

Cleanliness
6.74
Guests mentioned issues with washroom cleanliness.
Service
8.21
Staff were friendly and provided excellent service.
Location
8.25
The location is excellent with easy access to the beach and nearby town.
Room Quality
7.2
Some rooms have old furniture; however, upgraded rooms were comfortable.
Amenities
8.23
Great amenities including a fun pool and many activities for guests.
Value for Money
7.19
Overall good value, although access limitations post-checkout may affect value perception.
Food and Beverage
7.74
Food at the buffet was good with good options available.
Overall Experience
7.21
A generally positive experience, but some improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:33

Property Description

Luxurious Accommodations
Experience the pinnacle of comfort and style at Cozumel Hotel & Resort Trademark Collection by Wyndham. Our beautifully appointed rooms and suites provide a serene retreat after a day of exploration.

Unmatched On-Site Facilities
Indulge in the array of amenities available on-site, from the expansive pool to the rejuvenating spa. Let our tour desk assist in planning your adventures, ensuring a seamless and memorable stay.

Convenient Location
Located just a stone's throw away from Cozumel city centre, our hotel offers easy access to local attractions, dining options, and vibrant nightlife. Immerse yourself in the essence of the destination without compromising on comfort.

Book now and elevate your Cozumel experience at Cozumel Hotel & Resort Trademark Collection by Wyndham.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note breakfast is included for children between 0 and 12 years old. Children from 13 years and older are considered as adult.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 324 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.25
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 7.21
K
Khadija • family_with_children • us
6
It served its purpose
Cons:

Outdated

2026-05-08 • via Nuitee
B
Benjamin • couple • fr
9
2026-04-26 • via Nuitee
J
jules • solo_traveller • fr
8
2026-04-23 • via Nuitee
R
Roti • family_with_children • us
9
very good
Pros:

the site our room and the staff

Cons:

The evening returant menu in house was very limited and did not present goood options for our 8 year old. We were unclear as to other dinning options that may have been available.

mike

2026-04-20 • via Nuitee
B
Blavi-tarrago • family_with_children • fr
7
Bon séjour dans l’ensemble
Pros:

Super buffet déjeuner en bord de plage
Confortable
Service de taxi
Grande piscine

Cons:

Très bruyant
Les murs sont fin et on entend les gens à travers
Musique forte lors des animations en bord de piscine ne permettant pas le repos

2026-04-20 • via Nuitee
J
Jaissica • solo_traveller • fr
10
2026-04-20 • via Nuitee
• extended_group • mx
4
2026-04-19 • via Nuitee
G
Gregory • family_with_children • ca
5
Nice pool
Pros:

Entertainment was all great except movie night- loud for very few.

Cons:

Cleaning staff very poor. Didn't change the sheets no towels.
Shower drain barley working.
Very loud electric noise, making it hard to sleep.
Buffet looked good but was always cold.
Food was a disappointment
Grounds were awesome Beach as well.
Desk staff very friendly and helpful

2026-04-17 • via Nuitee
G
George W • couple • us
10
2026-04-15 • via Nuitee
J
Jack • solo_traveller • gb
9
Cozumel resort and hotel
Pros:

Breakfast was great.
Pool size and cleanliness.
Coati visible from the south corridor in the mornings.
Staff very helpful and polite.
Room clean and spacious

Cons:

Bike conditions could be improved, no ability to adjust seats. However, they are included so that is good.

2026-04-13 • via Nuitee
G
Gleybson • couple • ch
1
2026-04-11 • via Nuitee
W
wndbg68 • Couples • Duluth, Minnesota
8
Fabulous Resort
Pros:

We’ve been to Cozumel many times, but this was our first stay at the Cozumel Hotel & Resort, and it was a great choice. The hotel is in a central spot, so it’s easy to get to shops and lots of restaurants. Our room was clean and spacious. The curtains aren’t blackout, but you can close the hurricane shutters if you want to sleep in.

The staff was wonderful and friendly. Everyone we met was cheerful and made our stay better. We especially want to thank Miguel, Mario, Ulysses, and Perla for taking such good care of us.

The beach is beautiful, and we never had issues getting a lounger. For a couple of days, we rented a cabana, which was very comfortable and offered at a super low price. Since shade becomes a premium at certain times of the day, it was nice to have the extra comfort and shelter when we needed it. Watch out for “Frank,” the little biting Damsel fish that hangs out under the ladder in the beach snorkel/dive entrance. Did not draw blood, just a couple of little nips that can be startling if you aren't expecting it :) The Snorkeling was amazing!

We did not eat dinner at the resort as we wanted to visit some of our old favorites, but we heard others saying it was pretty good. We did have breakfast every morning. The buffet had something for everyone. Plenty of fresh fruit, eggs, potatoes, meats, and varied traditional food. There were 2 omelet stations. Tip: ask for bacon at the omelet station.

This is definitely a place we will return to. Budget-friendly and a great value, combined with amazing service!

2026-04-09 • via Tripadvisor
J
jedigirl16 • Couples • Oklahoma City, Oklahoma
6
Gone downhill
Pros:

I have been visiting this hotel since 2016. Since Wyndham quit managing it the resort has gone downhill. Food is now awful, no wifi except in the lobby. The only great thing is the snorkeling and close to town. May have to find a different hotel.

2026-04-08 • via Tripadvisor
S
Sofia Antonella • couple • ar
10
Recomiendo
Pros:

El hotel está súper cuidado y limpio, tiene sector playa propia que se conecta al hotel mediante un túnel. La parte de la playa es hermosa y te prestan los snorkel para poder vivir una experiencia 100%. El lugar es cómodo si tenes auto a disposición, ya que está un poco alejado del centro para ir y venir caminando.
El desayuno muy completo y la gente del lugar es super servicial.

Cons:

Que no tiene WIFI en las habitaciones, solamente en espacio comunes. A consecuencia de esto, tampoco tenes TV con acceso a streaming, solamente canales que te brindan del lugar que no se ve, ya que es conexión de cable y no funciona bien.

2026-04-07 • via Nuitee
D
Dale • couple • ca
7
2026-04-06 • via Nuitee
P
Patrick • family_with_children • gb
7
2026-04-05 • via Nuitee
S
Storyteller661537 • Couples
2
ONLY come for the diving.
Pros:

Have been coming to this property since the 90s. Absolutely gone down hill. Markedly since last here, July, 2025!

Horrible food. Pillows are miserable. WiFi is rubbish. Worst facial in my life. Guest Services incompetent.

Dive shop operation is great. The only reason to come here. Alas, booking anything other than 2-tank boat in AM is difficult unless a party of at least 4.

Proximity to walking downtown excellent.

2026-04-04 • via Tripadvisor
S
shouldberight • Family • Ottawa, Ontario
6
Good stay but…
Pros:

The rooms are long due for renovation! Most irritated part of our stay is no WiFi in the room but in the hotel hall - I understand probable concern of management about vacations without cell phones/ computers but most of the hotel guests are divers and we need to have communication devices to log diving files as well to finds necessary information when it requires.
Hotel and hotel properties are very clean.
Food - it’s not the largest choices but what you get is tasty. A warning: Please ask the grill chef to cook it well.
If you need to book a trip or some activity- use hotel’s service - it turns out they are the cheapest and very flexible.
Service across the board is not invasive but good upon request

2026-03-27 • via Tripadvisor
M
marimJ5375NR • Solo travel
10
Day pass
Pros:

Great experience for the day pass! The entertainment team was great! I was in the lazy game with Jose and it was amazing

2026-03-26 • via Tripadvisor
K
Kessing • solo_traveller • us
7
Pros:

Location and price

Cons:

Changed ownership not as good food and some areas not clean like the pool

2026-03-25 • via Nuitee