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Facilities
Property facilities
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Offsite parking discounted rates available
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Clubhouse
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Massage services
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Lower bathroom sink
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Entertainment staff
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Fruits
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Shallow end
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Playground on site
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Scuba diving on site
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Snorkeling on site
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Internet access
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Housekeeping on request
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Clubhouse
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Bicycle-friendly property
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Beach toys
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Accommodations
Experience the pinnacle of comfort and style at Cozumel Hotel & Resort Trademark Collection by Wyndham. Our beautifully appointed rooms and suites provide a serene retreat after a day of exploration.
Unmatched On-Site Facilities
Indulge in the array of amenities available on-site, from the expansive pool to the rejuvenating spa. Let our tour desk assist in planning your adventures, ensuring a seamless and memorable stay.
Convenient Location
Located just a stone's throw away from Cozumel city centre, our hotel offers easy access to local attractions, dining options, and vibrant nightlife. Immerse yourself in the essence of the destination without compromising on comfort.
Book now and elevate your Cozumel experience at Cozumel Hotel & Resort Trademark Collection by Wyndham.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note breakfast is included for children between 0 and 12 years old. Children from 13 years and older are considered as adult.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
I want to thank, Suny,Juanita,Jose,Yesi. For a wonderful experience in playing games they were friendly sweet. The rooms were OK. We had some water coming through the tile. They were fixingit when we got there. The servers for the food were wonderful. It was an experience for the very first time and everyone made it nice.
Solo el cub de playa y el desayuno
Estaba en un 90% de personas de la 3 edada !!!muy mal educada la recepcionista por ser nacionale con mi familia ya que 95% de los hospedados fueron extranjeros no lo recomiendo
Evidently this resort is under new ownership. The pool is still great and the rooms are clean and it is a convenient walk to town. The pool service staff has been drastically curtailed and the food quality has suffered. There are several annoying changes. You can’t get a club sandwich poolside and you can’t get a hamburger grilled at the ocean side dining room. Specialty meals were cancelled without explanation and we ate out at least half the time in the evenings. Despite staying here intermittently for over thirty years this will be our last unless things improve.
El buffet de noche estaba bastante bien por unos 24€ por persona.
Se veía anticuado. Sobretodo el baño estaba viejo.
Loved the location and the staff was great.
The beds were too hard, they need new ones with medium hardness.
This is our second time staying here so I knew that it was an older resort but rooms are clean, staff is friendly, nice selection of food on buffets and menu. This location is walkable to shops, restaurants. I felt safe walking and was never approached for money and we were there durning Carnival. The recreation staff made my stay great: Pepe, Suny, Yesi, Juanita and Ferdinand. I joined the water aerobics, corn hole, and enjoyed the supper picnics by the pool and evening entertainment, especially the dancers and magician. The breakfast chef, his name escapes me, is a master at keeping orders straight and cooking omelets/eggs to perfection. The servers were attentive as well. One more thing, you are in Mexico and they aren’t as fast paced as the USA, so be patient.
We have stayed at this property many times in the past and have continued to return primarily because of its proximity and the excellent pool and ocean area. Unfortunately, the resort has rapidly declined compared to our previous visits. We decided to give it another try mainly because our friends were all meeting up in Cozumel, and we valued the opportunity to be together in a familiar location.
However, during our recent 11-day stay, both we and several other guests frequently discussed the noticeable decline in food and beverage quality. The food was consistently served cold, and there did not appear to be adequate monitoring of safe food temperatures. Breakfast was particularly disappointing, as the scrambled eggs often contained pieces of eggshell. In addition, the drink quality was poor, and the resort ran out of beer on more than one occasion.
The Italian-themed dinner was the biggest disappointment of all. The pasta sauce resembled a watered-down version of tomato soup, lacking the quality and flavor one would expect. The soup offering, which appeared to be mushroom, had acceptable flavor but was served cold. That evening was the final straw for us, and we chose not to eat any additional meals at the resort for the remainder of our stay.
Given our experience, it is difficult for us to understand reviews describing this as a great place to stay. There are many other resorts in the area that offer significantly better quality, and we will be exploring those options in the future. At this point, while the pool area and location remain exceptional, we are uncertain whether we would return, and we would definitely not choose the all-inclusive package again.
The rooms furniture and mattresses are dated, bedding was ok. All of the staff could not have been better. Everyone was very friendly and helpful. We only did the breakfast plan so good was good for us. The entertainment staff around the pool were amazing!! Sunny, Juanita, Jose, Yesi & Ferdinand were so friendly, sweet and fun! They tried to get everyone involved in all activities! The waiters and breakfast cooks and staff were also very friendly and after 2 days they pretty much knew what drinks and egg choices you wanted. Everyone made you feel like family and truly appreciated us bringing there!! We feel like price we paid was good, just wish beds would have been better, otherwise happy with our vacation.
Me encantaron las instalaciones, el area de la piscina igual muy cómodo, lo que mas me enamoró fue la zona de playa muy relajante
Lo que casi no me gusto mucho es que se encuentra un poco alejado del centro.
En carro se llega rapido pero a pie si esta lejos.
Our second stay at this fabulous low-key resort. I looked around at others options but circled back to Cozumel Hotel when I realized it ticked all our boxes in a very cost-effective manner. I booked our couples stay through the website which had the best rates (compared to 3rd party sites) for the all-inclusive stay. We like to enjoy our cocktails so the all-inclusive makes sense for us. Honestly, we found the meals offered a plentiful selection, and always included plenty of freshly made options. We also like the walkability of the resort and venture into town when needed (or in our case, when the weather was less than cooperative). We are beach bums and really appreciate the awesome snorkeling right at the resort and plenty of beach loungers so saw very little "towel games". Saw a magnificent eagle ray one day!
Our room was on the top floor with a high ceiling and faced the sea - fabulous! My key requirements for the room are - a comfortable bed, a great shower and sparkling clean. Cannot find a fault with our room (although the dresser was cheaply made and the drawers didn't function well). Tremendous, hard-working staff. Always smiling and fun - a special shout-out to Daniel at the lobby bar who makes the best margaritas! We've decided based on our fabulous stay, Cozumel is our go-to place for a chill holiday and Hotel Cozumel will be our lodging pick!!
Yesi was so great. She had us laughing through her whole Spanish lesson. Yesi set the bar very high for the rest of Cozumels entertainment to beat.
Café da manhã excelente.
Wi-Fi somente nas areas comuns
Pepe was amazing at the aqua-fit! Don't hesitate to catisipate and fun and get some exercise.
Pepe was awesome he really made us enjoy our time by the pool!
Great attitude
The staff was great we come every year for Carnival
Café da manhã excelente, variado e completo. Ambiente agradável
Não ter WiFi nos quartos, apenas nas áreas comuns.
Another amazing vacation at Hotel Cozumel & Resort! 🌴 Every time we visit, they treat us like family. We always feel so welcomed and cared for, already looking forward to our next trip back!
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