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Facilities
Property facilities
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Offsite parking discounted rates available
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Clubhouse
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Massage services
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Lower bathroom sink
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Entertainment staff
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Fruits
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Shallow end
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Broadcast Live sport events
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Playground on site
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Scuba diving on site
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Snorkeling on site
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Internet access
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Housekeeping on request
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Clubhouse
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Bicycle-friendly property
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Beach toys
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience the pinnacle of comfort and style at Cozumel Hotel & Resort Trademark Collection by Wyndham. Our beautifully appointed rooms and suites provide a serene retreat after a day of exploration.
Unmatched On-Site Facilities
Indulge in the array of amenities available on-site, from the expansive pool to the rejuvenating spa. Let our tour desk assist in planning your adventures, ensuring a seamless and memorable stay.
Convenient Location
Located just a stone's throw away from Cozumel city centre, our hotel offers easy access to local attractions, dining options, and vibrant nightlife. Immerse yourself in the essence of the destination without compromising on comfort.
Book now and elevate your Cozumel experience at Cozumel Hotel & Resort Trademark Collection by Wyndham.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note breakfast is included for children between 0 and 12 years old. Children from 13 years and older are considered as adult.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
Entertainment was all great except movie night- loud for very few.
Cleaning staff very poor. Didn't change the sheets no towels.
Shower drain barley working.
Very loud electric noise, making it hard to sleep.
Buffet looked good but was always cold.
Food was a disappointment
Grounds were awesome Beach as well.
Desk staff very friendly and helpful
Breakfast was great.
Pool size and cleanliness.
Coati visible from the south corridor in the mornings.
Staff very helpful and polite.
Room clean and spacious
Bike conditions could be improved, no ability to adjust seats. However, they are included so that is good.
We’ve been to Cozumel many times, but this was our first stay at the Cozumel Hotel & Resort, and it was a great choice. The hotel is in a central spot, so it’s easy to get to shops and lots of restaurants. Our room was clean and spacious. The curtains aren’t blackout, but you can close the hurricane shutters if you want to sleep in.
The staff was wonderful and friendly. Everyone we met was cheerful and made our stay better. We especially want to thank Miguel, Mario, Ulysses, and Perla for taking such good care of us.
The beach is beautiful, and we never had issues getting a lounger. For a couple of days, we rented a cabana, which was very comfortable and offered at a super low price. Since shade becomes a premium at certain times of the day, it was nice to have the extra comfort and shelter when we needed it. Watch out for “Frank,” the little biting Damsel fish that hangs out under the ladder in the beach snorkel/dive entrance. Did not draw blood, just a couple of little nips that can be startling if you aren't expecting it :) The Snorkeling was amazing!
We did not eat dinner at the resort as we wanted to visit some of our old favorites, but we heard others saying it was pretty good. We did have breakfast every morning. The buffet had something for everyone. Plenty of fresh fruit, eggs, potatoes, meats, and varied traditional food. There were 2 omelet stations. Tip: ask for bacon at the omelet station.
This is definitely a place we will return to. Budget-friendly and a great value, combined with amazing service!
I have been visiting this hotel since 2016. Since Wyndham quit managing it the resort has gone downhill. Food is now awful, no wifi except in the lobby. The only great thing is the snorkeling and close to town. May have to find a different hotel.
El hotel está súper cuidado y limpio, tiene sector playa propia que se conecta al hotel mediante un túnel. La parte de la playa es hermosa y te prestan los snorkel para poder vivir una experiencia 100%. El lugar es cómodo si tenes auto a disposición, ya que está un poco alejado del centro para ir y venir caminando.
El desayuno muy completo y la gente del lugar es super servicial.
Que no tiene WIFI en las habitaciones, solamente en espacio comunes. A consecuencia de esto, tampoco tenes TV con acceso a streaming, solamente canales que te brindan del lugar que no se ve, ya que es conexión de cable y no funciona bien.
Have been coming to this property since the 90s. Absolutely gone down hill. Markedly since last here, July, 2025!
Horrible food. Pillows are miserable. WiFi is rubbish. Worst facial in my life. Guest Services incompetent.
Dive shop operation is great. The only reason to come here. Alas, booking anything other than 2-tank boat in AM is difficult unless a party of at least 4.
Proximity to walking downtown excellent.
The rooms are long due for renovation! Most irritated part of our stay is no WiFi in the room but in the hotel hall - I understand probable concern of management about vacations without cell phones/ computers but most of the hotel guests are divers and we need to have communication devices to log diving files as well to finds necessary information when it requires.
Hotel and hotel properties are very clean.
Food - it’s not the largest choices but what you get is tasty. A warning: Please ask the grill chef to cook it well.
If you need to book a trip or some activity- use hotel’s service - it turns out they are the cheapest and very flexible.
Service across the board is not invasive but good upon request
Great experience for the day pass! The entertainment team was great! I was in the lazy game with Jose and it was amazing
Location and price
Changed ownership not as good food and some areas not clean like the pool
Ubicación
Costo
Pepe was a great guide. The tour was fun. It was informative and relaxing! Pepe helped to feel safe and confident.
Jose and entertainment team were excellent. Enjoyed darts, bingo, and volleyball. Magic show & karaoke were fun too!
Jose is awesome. Did great with the game
We had an amazing trip. We had 45 in our group and the staff was courteous and did everything they could to make our trip fun and relaxing. Entertainment staff even made a change and added karaoke for us one night as that is a favorite for our group.
Family of 3 came for spring break. The food here is fine for island food but was not a fan of the beds in the room. Being able to drop on the ocean right there to snorkel is AMAZING! The on site dive shop is great and did a discover Scuba for my 11 yo and he can’t WAIT to go back. Carlos was very patient and a great teacher. When it was too choppy at the beach the pool was a great alternative with a fantastic entertainment staff. While the property is a bit dated will most likely return for the access to nature and snorkeling!! Waitstaff all around is amazing and it being a dive community everyone kinda looks out for each other which makes it even more relaxing!
Food was OK, not great. People snag lounge chairs by the pool for the ENTIRE day, even though they leave. Lobby water had NO cups for much of the time. Not enough staff clearly. The gym was below bare minimum, needs serious updating in today's world. Lunch menu pretty minimal. Been here twice now and it was run much better when it was owned by Wyndham. Probably will not stay here again.
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