Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Old room furniture

Categories

Cleanliness
6.74
Guests mentioned issues with washroom cleanliness.
Service
8.21
Staff were friendly and provided excellent service.
Location
8.25
The location is excellent with easy access to the beach and nearby town.
Room Quality
7.2
Some rooms have old furniture; however, upgraded rooms were comfortable.
Amenities
8.23
Great amenities including a fun pool and many activities for guests.
Value for Money
7.19
Overall good value, although access limitations post-checkout may affect value perception.
Food and Beverage
7.74
Food at the buffet was good with good options available.
Overall Experience
7.21
A generally positive experience, but some improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:33

Property Description

Luxurious Accommodations
Experience the pinnacle of comfort and style at Cozumel Hotel & Resort Trademark Collection by Wyndham. Our beautifully appointed rooms and suites provide a serene retreat after a day of exploration.

Unmatched On-Site Facilities
Indulge in the array of amenities available on-site, from the expansive pool to the rejuvenating spa. Let our tour desk assist in planning your adventures, ensuring a seamless and memorable stay.

Convenient Location
Located just a stone's throw away from Cozumel city centre, our hotel offers easy access to local attractions, dining options, and vibrant nightlife. Immerse yourself in the essence of the destination without compromising on comfort.

Book now and elevate your Cozumel experience at Cozumel Hotel & Resort Trademark Collection by Wyndham.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note breakfast is included for children between 0 and 12 years old. Children from 13 years and older are considered as adult.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 263 reviews
Cleanliness: 6.74
Service: 8.21
Location: 8.25
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 7.21
E
ELIANE • family_with_children • br
8
Tranquila
Pros:

Café da manhã excelente, variado e completo. Ambiente agradável

Cons:

Não ter WiFi nos quartos, apenas nas áreas comuns.

2026-02-14 • via Nuitee
N
Nathaniel • family_with_children • us
10
2026-02-12 • via Nuitee
M
Martin • solo_traveller • de
2
No wifi in rooms. On checkin no welcome and no luggage storing was offered. Had to ask just to be send around. Towels we
Cons:

Staff on checkin not welcoming. No wifi in rooms. Rooms very basic.

2026-02-10 • via Nuitee
S
scuba49 • Couples • Danbury, Connecticut
2
Worst food of any resort i have ever stayed at. How can you have a salad bar with no lettuce? How can you have a pizza and past
Pros:

The food is terrible. Never hot especially at the snack bar. No lettuce at salad bar. No pizza on pizza and pasta night. 4 days to get bacon then they gave me 2 slices. I have been coming here for years and thought the food was getting better until this year. Have been going out to eat at night even though this is an all inclusive resort can't take this crummy food.
The rooms are clean but the draws fall out.

2026-01-30 • via Tripadvisor
L
Lucia • couple • fr
9
Hôtel un peu à l’écart du centre ville mais en scooter c’est assez rapide. Le personnel est très sympa! La piscine est t
Pros:

Le personnel est très gentil. Il y a des prestataires dans l’hôtel pour louer des scooter, voitures, faire des activités

Cons:

Lit un peu dur

2026-01-30 • via Nuitee
P
P5015KTmarys • Family
8
Hotel Cozumel activities
Pros:

Really enjoyed the pool area and activities led by Peppe'. His enthusiasm made you want to participate. From his jokes and friendliness, to his clear voice and patience with travelers , he was great. I look forward to his pool exercise and games next year.

2026-01-28 • via Tripadvisor
J
jennifergJ3377YC • Couples
10
A true Gem of a resort
Pros:

Just returned from a week at Cozumel Hotel and Resort and really can’t say enough good things about this property and it’s staff. We are Canadians who have travelled to 25 countries in the past 13 years so we’re experienced travellers. The room was simple but clean and had everything we needed including an amazing shower and plenty of hot water. Cleaning staff left beautiful towel creations with fresh flowers every day. There is a large pool that was just cold enough to be refreshing and the animation team kept everyone entertained throughout the day. Nightly entertainment was also really good. We met so many great people, some whom have been going to the resort for 20 or 30 years and staying for months at a time. The food and drinks were delicious and plentiful. Staff were constantly cleaning which for us, didn’t go unnoticed. The beach is small but very nice and the snorkeling and sunsets are outstanding as was the weather during our stay. My husband went diving and had a great experience. Downtown is a short walk away for shopping and other dining/beverage experiences. Special shout out to Jose, Pedro, Valtin, and Rosa, but really all the staff made it a memorable vacation. Highly recommended ❤️

2026-01-27 • via Tripadvisor
A
Alice • solo_traveller • us
6
I like everything about this hotel, except the food.
Pros:

This hotel is only 1 mile from the main town Square. Easy to walk to every night for dinner if you want.

Cons:

I’ve probably stayed at this hotel about seven or eight times. First time was in 1991. This hotel has really gone downhill. The food was just mediocre. The pasta was always cold. My friend had mashed potatoes and found a staple in them. New Year’s Eve dinner was much better in the past also. It’s a good thing that the town is only a mile away so at least you can get some good food!

2026-01-27 • via Nuitee
4
486melisad • Couples
10
Hubby's birthday trip
Pros:

Quick trip but didn't disappoint the staff were helpful and kind and the entertainment group especially jose were lots of fun and remembered everyones names. Denney the towel guy always greeted you with a smile. Thanks for everything fellas ❤️

2026-01-26 • via Tripadvisor
Y
yhdehn • Couples
8
Great in-expensive relaxing trip
Pros:

For the money it was okay, the rooms are dated and in need of upgrades but comfortable. The location is quite good with only a 15-20 minute walk to the main tourist area. The entertainment was good, the activity directors did a great job at getting people engaged and participating in their activities. THE FOOD, was very challenging, the breakfast buffet was good/okay but the lunch and dinner buffet were barely edible. On the upside there are some fantastic restaurants just a short taxi ride away, we would highly recommend Guido's italian restaurant.

2026-01-26 • via Tripadvisor
L
Linda • couple • us
9
2026-01-26 • via Nuitee
A
A614VMmikeg • Solo travel
10
Both exclusive experience and inclusive feeling staff
Pros:

This is my first time at an all inclusive and the staff were exceptional. I was so glad that they welcomed me as part of their family. No ask was beyond their ability to respond - even if at the standard Mexican time standard! Get used to it!

2026-01-25 • via Tripadvisor
D
D5923JBdereka • Family
10
Great resort and friendly staff
Pros:

The hotel is very clean. The food was very good as well. The staff were very friendly.

The entertainment crew, Suny , Juanita, Jose and yesi were great. They always kept us entertained and did all they could to make our visit enjoyable. Could not ask for a better group of people.

2026-01-25 • via Tripadvisor
D
Delphine • couple • fr
8
Reposant
Pros:

Chambre spacieuse et très belle. Belle piscine, accès plage privée

Cons:

Mal insonorisé

2026-01-24 • via Nuitee
A
Andrew • couple • us
8
Pros:

nice beach area, breakfast was great, did not use pool. only bad no Wi-Fi in rooms. would stay again

Cons:

no Wi-Fi in room

2026-01-24 • via Nuitee
C
Carlos • couple • ca
8
Comfortable if you get a updated room.
Pros:

Our second room was much nicer and cleaner. Glad we didn’t settle staying at the first room. It was a huge difference.
Breakfasts had a good variety.

Cons:

Our first room was disgusting and smelled badly.

2026-01-22 • via Nuitee
J
Jenifer Amairet Chim • family_with_children • mx
10
2026-01-21 • via Nuitee
S
Sandrine • couple • fr
8
Très belle
Pros:

Le petit déjeuner , la piscine, le cadre et l’emplacement

Cons:

Les équipements sont un peu vétustes.

2026-01-21 • via Nuitee
K
Karen • family_with_children • mx
8
2026-01-21 • via Nuitee
W
William • solo_traveller • mx
5
2026-01-20 • via Nuitee