Four Points by Sheraton Santiago

Hotels
•
Four Points by Sheraton
8.6 (912 reviews)
Santa Magdalena 111 , Santiago , cl

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Room cleanliness issues
Aging room facilities

Categories

Cleanliness
8.06
Some guests reported issues with room readiness and cleanliness upon arrival.
Service
9.53
Most employees were helpful and courteous, though experiences varied.
Location
9.57
The hotel is well-located near shops and restaurants, perceived as a safe area.
Room Quality
8.52
Rooms were spacious but some noted they are showing wear and tear.
Amenities
9.05
The amenities were nice and generally well-received.
Value for Money
8.51
Some reviews indicated the hotel is getting expensive relative to room quality.
Food and Beverage
6.56
Breakfast options were considered poor in quality and variety.
Overall Experience
9.03
Despite some issues, many guests enjoyed their stay and mentioned returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:10

Property Description

Luxurious Rooftop Pool with Mountain Views

Experience the breathtaking Andes Mountains from our rooftop pool at Santiago’s Four Points Hotel. Unwind in style and soak in the beauty of the surroundings.

Elegant Rooms with City Views

Enjoy panoramic views of the city in our guest bedrooms. With modern amenities like plasma-screen TVs and high-speed internet, comfort meets convenience.

Gourmet Dining and Relaxation Options

Indulge in a culinary journey at Buganvilia Restaurant with a blend of local flavors and international delicacies. After a satisfying meal, unwind at the outdoor pool, sun terrace, fitness center, or hot tubs.

Book your stay now at Four Points Sheraton Santiago for a memorable experience in the heart of Chile's vibrant capital.

Important information:

Please note that extra beds must be arranged directly with the property.

The maximum height for the parking lot is 5.6 ft.

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 912 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.51
Food and Beverage: 6.56
Overall Experience: 9.03
M
Marcelo • solo_traveller • br
10
Pros:

Tudo muito bom! Equipe atenciosa, quarto amplo e bem limpo, além de muito bem equipado!

Cons:

.

2026-07-18 • via Nuitee
J
José Luis • family_with_children • pe
10
Excelente opción para descansar
Pros:

Los desayunos son muy buenos, además que el personal que atiende es muy amable.

Cons:

Me hubiera gustado quizás algo más de variedad cada día.

2026-07-17 • via Nuitee
E
Ederson Aureo • family_with_children • br
8
2026-07-14 • via Nuitee
H
Helios • couple • pe
8
2026-07-13 • via Nuitee
V
Vinicius • family_with_children • br
9
Hotel otimo, atendimeno e localizacao perfeitos!
Pros:

Cafe da manha otimo! Localização melhor ainda!

2026-07-05 • via Nuitee
L
Luis • couple • us
8
2026-07-05 • via Nuitee
V
Vinicius • solo_traveller • br
9
Localização incrivel!
Pros:

Ótimo, quarto, excelente café da manhã! Localizarão incrível!

2026-07-05 • via Nuitee
L
LUIZ • couple • br
8
Já viu dias melhores.
Pros:

A localização é o ponto mais forte. Funcionários da recepção muito atenciosos e prestativos.

Cons:

Passou a impressão de que a qualidade caiu. Precisa de um up, até para justificar o valor das diárias.

2026-06-29 • via Nuitee
M
Maritza • solo_traveller • cl
8
Desayuno no tan bueno.
Pros:

Llegamos a las 10:30 a desayunar y nos socitaron terminar 10:50 ta que retiraría todo y terminaba el desayuno. Buffet. Sin embargo el cobro fue completo.

Cons:

El desayuno.

2026-06-28 • via Nuitee
J
Julieta • extended_group • ar
9
Pros:

Si

Cons:

En la parte de desayuno el aire acondicionado estaba muy frío.

2026-06-28 • via Nuitee
J
Jorge • couple • cl
7
Excelente estadía opacada por el check out y cobros a mi tarjeta que no corresponden
Pros:

Amplitud de las piezas y el desayuno

Cons:

Check out... lento, poco claro, me pasaron una boleta por un monto pero cargaron mi tarjeta por un monto superior. traté con contactarlos pero me manda a un buzon de voz y los mensajes no los contestan.

2026-06-22 • via Nuitee
R
Romina • couple • uy
9
Un buen hotel con proximidad de shopping y lugares para conocer!
Pros:

Me gustó el desayuno Mega completo y variedad, el personal muy amable y todo muy limpio.

Cons:

Que estiraban la cama cuando entraba se salían las sábanas mal tendidas, por supuesto fue a partir del segundo día después todo limpio

2026-06-18 • via Nuitee
T
Tomas • couple • ar
10
2026-06-17 • via Nuitee
J
Johanna • solo_traveller • cl
5
Cons:

por el precio pagado podrían incluir desayuno

2026-06-17 • via Nuitee
V
Veronica • solo_traveller • ar
10
Excelente y comodo
Pros:

La ubicacion es excelente. Tanto para transporte,shopping,bares o restaurantes. Habitaciones amplias y con muy buen servicio

Cons:

Las toallas un poco viejas

2026-06-16 • via Nuitee
J
Juan • couple • ar
9
2026-06-15 • via Nuitee
L
Laura • solo_traveller • au
8
2026-06-13 • via Nuitee
C
CRISTIAN • family_with_children • cl
8
2026-06-10 • via Nuitee
O
Oswaldo • couple • br
10
2026-06-09 • via Nuitee
D
Daniel • family_with_children • ar
9
cumple las expectativas
Pros:

hotel bien ubicado en zona centrica, personal muy amable

Cons:

algunas cosas de toiletterie en el baño aunque me las trajeron cuando las pedi

2026-06-05 • via Nuitee