Elite Venue Selection Felbridge - Gatwick

Hotels
•
Britannia Hotels
8.2 (180 reviews)
London Road, Felbridge, East Grinstead, England, RH19 2BH , East Grinstead , GB
44-1342337700

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Limited breakfast options
No lifts for first floor

Categories

Cleanliness
7.91
Rooms exceptionally clean as mentioned in reviews.
Service
8.88
Staff were described as friendly and very helpful.
Location
8.42
Great location with ample parking.
Room Quality
8.37
Rooms very comfortable and well-appointed.
Amenities
8.4
Spa and pool facilities were positively noted, adding value to the stay.
Value for Money
7.86
Generally considered good value, though some dissatisfaction with breakfast choices.
Food and Beverage
7.41
Food looked amazing but not sampled, some disappointment on breakfast variety.
Overall Experience
8.38
Guests reported highly positive experiences overall, with a strong likelihood of recommending.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:39

Property Description

Luxurious Spa and Recreational Amenities
Indulge in body treatments and enjoy the indoor pool, steam room, and fitness center.

Fine Dining and Entertainment Options
Savor a meal at the restaurant, take advantage of 24-hour room service, and unwind at the bar/lounge.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, relax with concierge services, and enjoy daily housekeeping in the air-conditioned rooms.

Book your stay at Crowne Plaza Felbridge - Gatwick, an IHG Hotel for a truly relaxing and enjoyable experience.

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 180 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.38
J
James • couple • gb
10
2026-05-30 • via Nuitee
J
Joao • couple • gb
9
2026-05-30 • via Nuitee
S
Sylvain • family_with_children • fr
8
2026-05-30 • via Nuitee
J
Joanna • couple • gb
10
Value for money and friendly
Pros:

Excellent value for money

Cons:

Na

2026-05-29 • via Nuitee
A
Ainis Ainis • solo_traveller • gb
10
2026-05-29 • via Nuitee
S
Sophie • solo_traveller • gb
10
Pros:

The pool was still open which was amazing and just what we needed!

2026-05-29 • via Nuitee
O
Olivia • couple • gb
9
Lovely hotel, welcoming friendly staff and good facilities
Pros:

Easy parking, friendly, welcoming and polite reception team. Lovely big clean room. Nice bar and Lounge areas. Pool is nice and steam/sauna. The hotel is lovely clean, bright and comfortable. Really enjoyed our stay and felt very well looked after.

Cons:

All the staff we amazing, so so kind and polite. Just one let the team down, it was very hot when we stayed but he has an awful attitude and made us feel really uncomfortable. And you know as soon as you go for a drink or food you can hear him shouting at the other staff!! Also the worse pillows I’ve ever had to sleep on sorry to say.also let’s get the gardens sorted! Could be so beautiful!!

2026-05-29 • via Nuitee
L
Lee • couple • gb
7
Fellbridge ticked our boxes....
Pros:

Fellbridge did exactly what we needed - provided a clean, comfortable and friendly overnight stop before our flight out to Rhodes the following day. The staff were very welcoming, and overnight parking was straightforward at no extra cost. The bar area serves good quality meals, albeit these are a little pricey.

Cons:

Very little did not meet our expectations. We would certainly use again. Travellers looking for a overnight base before flights etc will not be disappointed.

2026-05-27 • via Nuitee
L
Laura • couple • gb
10
Fabulos stay❤️
Pros:

Bed was superking size although we had a regular room,swimming pool,jacuzzi,u receive towels,slippers,robes,coffee, water,snack in the room,well worth to book breakfast as it has such a large variety to choose from,free parking
Everything was amazing😍

Cons:

No complaints everything was perfect ❤️

2026-05-26 • via Nuitee
J
JOY • extended_group • gb
9
Receptionist in afternoon evening very helpful.
Pros:

Have stayed before, so knew the hotel.
Lovely spa, gowns available, without charge.

Cons:

There was a problem with room, as double booked, but was rectified, and complimentary drinks given.

2026-05-26 • via Nuitee
I
Iveta • couple • gb
10
Excellent
Pros:

We liked our spacious room, spa facilities and breakfast options exceeded our expectations, there was a vast option to choose from.

Cons:

N/A

2026-05-26 • via Nuitee
P
Patrick • solo_traveller • gb
9
Pros:

Convenient n v good.

Cons:

Jj

2026-05-26 • via Nuitee
L
Lisa • couple • gb
9
Lovely stay
Pros:

Lovely room x requested a bath and they delivered. Friendly on reception. Pool lovely and warm

Cons:

Softer fluffier pillows

2026-05-25 • via Nuitee
A
Anne • couple • gb
10
Lovely hotel, lovely gardens and pool, such friendly staff!
Pros:

The staff here are so lovely and accommodating! Helpful and friendly

Cons:

Not much, but our sink was a little stained! That’s all I can think of!

2026-05-25 • via Nuitee
D
David • family_with_children • gb
10
Supprisibgly great quality for a fair price
Pros:

Cheap cheerful good quality

Cons:

Nothing

2026-05-25 • via Nuitee
E
Eric • couple • gb
9
2026-05-24 • via Nuitee
M
Michael • couple • gb
8
Cons:

Dinner menu

2026-05-23 • via Nuitee
E
Emma • extended_group • gb
10
2026-05-23 • via Nuitee
S
Sue • solo_traveller • gb
10
Pros:

Staff

2026-05-22 • via Nuitee
L
Leslie • couple • gb
10
2026-05-22 • via Nuitee