Elite Venue Selection Felbridge - Gatwick

Hotels
•
Britannia Hotels
8.2 (180 reviews)
London Road, Felbridge, East Grinstead, England, RH19 2BH , East Grinstead , GB
44-1342337700

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Limited breakfast options
No lifts for first floor

Categories

Cleanliness
7.91
Rooms exceptionally clean as mentioned in reviews.
Service
8.88
Staff were described as friendly and very helpful.
Location
8.42
Great location with ample parking.
Room Quality
8.37
Rooms very comfortable and well-appointed.
Amenities
8.4
Spa and pool facilities were positively noted, adding value to the stay.
Value for Money
7.86
Generally considered good value, though some dissatisfaction with breakfast choices.
Food and Beverage
7.41
Food looked amazing but not sampled, some disappointment on breakfast variety.
Overall Experience
8.38
Guests reported highly positive experiences overall, with a strong likelihood of recommending.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:39

Property Description

Luxurious Spa and Recreational Amenities
Indulge in body treatments and enjoy the indoor pool, steam room, and fitness center.

Fine Dining and Entertainment Options
Savor a meal at the restaurant, take advantage of 24-hour room service, and unwind at the bar/lounge.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, relax with concierge services, and enjoy daily housekeeping in the air-conditioned rooms.

Book your stay at Crowne Plaza Felbridge - Gatwick, an IHG Hotel for a truly relaxing and enjoyable experience.

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 180 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.38
I
Irina
10
Pros:

.

2025-10-09 • via Nuitee
T
Thomas
10
Pros:

Nice stay, great value.

2025-10-07 • via Nuitee
M
Matt
10
Pros:

Clarice was the most welcoming, accomodating and empathetic receptionist ever encountered !!! The initial welcome makes all the difference.

2025-10-06 • via Nuitee
E
Emma • partner
10
Pros:

Great location close to the air port if needed

2025-10-06 • via Nuitee
A
Andrew
10
Pros:

Good access to East Grinstead Hockey Cluc

2025-10-06 • via Nuitee
L
Lauren
10
Pros:

Clean and cosy room, nice spa facilites and good food from their restaurant

2025-10-06 • via Nuitee
R
Rory
10
Pros:

Hotel has no flaws.
It is very comfortable.
Food is good and spa is relaxing,pool is warm.

2025-10-04 • via Nuitee
J
James • partner
8
Pros:

This hotel and its facillities are amazing and is situated in a lovely setting. The only reason it does not recieve 5 stars, is because the bed is advertised as a Queen size, but was two singles pushed together to create the form of a larger bed. The bed was very firm and quite tough on the back, but I do not want to distract from the experience had at this hotel. It was amazing and the staff on the reception desk, were amazing too. I really would recommened staying here. Close to Gatwick if needed.

2025-10-03 • via Nuitee
B
ben
10
Pros:

Very nice, great staff too

2025-10-03 • via Nuitee
S
Steven
10
Pros:

Clean and comfy room with friendly staff

2025-10-02 • via Nuitee
K
Keith
8
Pros:

Clean room and friendly staff

2025-10-01 • via Nuitee
L
Laura
8
Pros:

Room was clean and the staff was friendly

2025-09-30 • via Nuitee
J
Jordan
10
Pros:

Great stay

2025-09-28 • via Nuitee
K
Karen
10
Pros:

Lovely staff, great service. Rooms very comfortable.
Doesnt look amazing from the outside but pleasantly surprised once inside.

Highly recommend.

2025-09-27 • via Nuitee
J
Jordan
10
Pros:

The desk was very helpful

2025-09-23 • via Nuitee
M
Matthew
10
Pros:

All the staff, especially the mornint receptionist are really and very helpful.

2025-09-22 • via Nuitee
D
David
10
One of the better budget hotels.
Pros:

Friendly and professional staff. Exceptionally clean rooms. Excellent food quality. Beds were too firm for me personally.

2025-09-21 • via Nuitee
R
rowenna
10
Pros:

Liked the service

2025-09-20 • via Nuitee
C
colin
10
Pros:

Just a short stay for an early flight from Gatwick but everything was great.

2025-09-15 • via Nuitee
R
Rachael
10
Lovely hotel
Pros:

Lovely hotel staff very friendly and helpful got us checked in earlier than expected as had an early morning flight. Def recommend

2025-09-11 • via Nuitee