Elite Venue Selection Felbridge - Gatwick

Hotels
•
Britannia Hotels
8.2 (180 reviews)
London Road, Felbridge, East Grinstead, England, RH19 2BH , East Grinstead , GB
44-1342337700

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Limited breakfast options
No lifts for first floor

Categories

Cleanliness
7.91
Rooms exceptionally clean as mentioned in reviews.
Service
8.88
Staff were described as friendly and very helpful.
Location
8.42
Great location with ample parking.
Room Quality
8.37
Rooms very comfortable and well-appointed.
Amenities
8.4
Spa and pool facilities were positively noted, adding value to the stay.
Value for Money
7.86
Generally considered good value, though some dissatisfaction with breakfast choices.
Food and Beverage
7.41
Food looked amazing but not sampled, some disappointment on breakfast variety.
Overall Experience
8.38
Guests reported highly positive experiences overall, with a strong likelihood of recommending.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:39

Property Description

Luxurious Spa and Recreational Amenities
Indulge in body treatments and enjoy the indoor pool, steam room, and fitness center.

Fine Dining and Entertainment Options
Savor a meal at the restaurant, take advantage of 24-hour room service, and unwind at the bar/lounge.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, relax with concierge services, and enjoy daily housekeeping in the air-conditioned rooms.

Book your stay at Crowne Plaza Felbridge - Gatwick, an IHG Hotel for a truly relaxing and enjoyable experience.

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 180 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.38
B
Britnie Antonia • couple • gb
10
Phenomenal!
Pros:

My husband and I had a wonderful spontaneous getaway to this spa retreat. The staff were amazing! Special shout out to Anna S, Mark, and Helen, they were absolutely phenomenal!

The hotel and facilities were clean, the vibe was so relaxing. We were given Elite Selection robes :)
The breakfast had a great selection and the dinner was so delicious - I loved the Chicken Schnitzel!

Thank you so much! We’d definitely recommend and would love to come back 🤍

2026-07-18 • via Nuitee
S
Sylvia • solo_traveller • gb
9
2026-07-18 • via Nuitee
M
Marthe • couple • no
8
Behagelig hotell
Pros:

God frokost, komfortabelt rom med aircondition, fin rolig uteplass med hagemøbler.

Cons:

Personalet kan jobbe litt mer med servicen.

2026-07-18 • via Nuitee
L
Linda • solo_traveller • gb
10
Comfortable
Pros:

Comfortable bed and spacious room. I would stay again.

Cons:

Quite a wait to collect room key even though I'd checked in online.

2026-07-17 • via Nuitee
M
MARLON • couple • gb
9
Will definitely be back!
Pros:

Breakfast and dinner excellent. Staff were friendly and helpful, especially Anna. Having air conditioning was a real bonus. Rooms were comfortable and having a fridge was a bonus.

Cons:

Booking.com got some things wrong, so not the hotel's fault. They rectified the things immediately.

2026-07-17 • via Nuitee
M
Mike • solo_traveller • gb
8
2026-07-16 • via Nuitee
J
Johnson • solo_traveller • gb
7
2026-07-16 • via Nuitee
C
Cathy • solo_traveller • gb
10
Friendly, clean and quiet hotel
Pros:

Extremely clean room. I was nervous that I would be kept awake by planes from Gatwick, but didn't hear anything. Great breakfast.

Cons:

Instructions for the shower? I nearly gave myself a heart attack trying to turn it off and spraying myself with ice cold water instead!

2026-07-16 • via Nuitee
F
Freysteinn G • couple • is
5
2026-07-16 • via Nuitee
L
LILIANE • family_with_children • gb
9
It was comfortable and s good price
Pros:

My husband was in hospital it was close for me as I am 87 and it was a nice place to stay

Cons:

Nothing

2026-07-15 • via Nuitee
B
Babaker • couple • gb
10
2026-07-15 • via Nuitee
M
michael • couple • gb
1
Really bad advertising basically a travelodge
Pros:

It was nothing like on the pics

Cons:

No restaurant, breakfast was terrible and outside areas were not finished

2026-07-14 • via Nuitee
O
OLUWASEUN • couple • gb
10
2026-07-14 • via Nuitee
A
Albert • couple • at
5
2026-07-14 • via Nuitee
U
urte • solo_traveller • gb
10
Pros:

lovely hotel, great staff very accommodating, enjoyed our stay!

2026-07-13 • via Nuitee
A
Amy • couple • gb
10
2026-07-13 • via Nuitee
J
Jeff • solo_traveller • gb
10
Pros:

Always my first choice Jeff an Jan mccreadie

2026-07-13 • via Nuitee
G
Glen • solo_traveller • gb
10
Pros:

Amazing stay

Cons:

Nothing

2026-07-13 • via Nuitee
M
Marzetti • couple • gb
9
Cool, peaceful and fun
Pros:

It was simple but had everything you needed

Cons:

Balcony could of been cleaner

2026-07-13 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-07-12 • via Nuitee