Felbridge Gatwick Hotel & Spa

Hotels
8.4 (2993 reviews)
London Rd, East Grinstead , East Grinstead , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Clean, well maintained rooms
Comfortable beds / recent refurbishments
Good breakfast (buffet) and enjoyable dinners
Excellent spa, pool and leisure facilities
Gym available
Convenient/good location and courtyard/outdoor areas
Balcony and working air conditioning
Cons:
Breakfast perceived as expensive by some
Room issues: small/dark rooms, plumbing/drain problems
Noise issues in some rooms (extractor fan, noisy bed, evening noise)
Reception/service inconsistency (unanswered calls, unwelcoming receptionist)
Bar limited hours / no food on certain days
Pool/jacuzzi could be warmer
Fridge not cold in hot weather
Limited dinner menu at times

Categories

Cleanliness
8.9
Multiple guests commented the hotel and rooms were very clean and well maintained; only occasional issues (e.g. bathroom drain smell in one stay).
Service
8.4
Staff are frequently described as helpful, friendly and attentive, though there are a few reports of an unwelcoming receptionist and unanswered phone calls.
Location
8.9
Several mentions of a great, convenient location (easy to find, good for hospital appointments) and no plane noise for some; one mention of road noise.
Room Quality
7.6
Bedrooms often praised for refurbishment, comfort and blackout curtains, but multiple guests reported issues (small/dark rooms, plumbing/drain problems, noisy bed, extractor fan and intermittent fridge/TV issues).
Amenities
8.6
Leisure facilities (spa, pool, gym) are repeatedly praised and described as immaculate; minor gripes about pool/jacuzzi temperature and occasional limited bar/food service hours.
Value for Money
7.8
Mixed signals: some find bar prices reasonable and breakfast good, while others note expensive breakfast and limited dinner options, lowering perceived value for some guests.
Food and Beverage
8.6
Breakfast and several dinners are described positively (excellent buffet, very good dinner), though the dinner menu can be limited and breakfast was called expensive by one guest.
Overall Experience
8.4
Overall stays are described as very enjoyable or excellent by many guests thanks to service, cleanliness and facilities, with isolated operational or room-related issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:40

Property Description

Luxurious Rooms and Amenities

Indulge in the comfort of our rooms featuring a Hypnos bed, high-pressure shower, and free WiFi. Enjoy 24-hour room service for your convenience.

Exquisite Dining and Relaxation

Savor international dishes at the Bay Tree restaurant or unwind at the Qube bar with British favorites. Rejuvenate at the Chakra Spa with various treatments, a swimming pool, sauna, and Jacuzzi®.

Convenient Facilities for Business and Leisure

Benefit from on-site parking, 8 meeting rooms, and proximity to Lingfield Racecourse and Gatwick Airport. Experience a perfect blend of work and leisure at Crowne Plaza - Felbridge.

Book now to experience luxury and convenience at its finest!

Important information:

The Spa & Leisure Center is open daily from 08:00 to 21:00.
Please note that the pool is for adults only with the exception of Family and Children Swim time from 08:00 to 10:00 and 18:00 to 21:00 daily.
Access to the SPA treatments is by reservation only and is subject to availability.
Reservations are required for dinner.

Please add We Operate Cashless – Card & Digital Payments AcceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 2993 reviews
Cleanliness: 8.9
Service: 8.4
Location: 8.9
Room Quality: 7.6
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 8.6
Overall Experience: 8.4
J
Jillian • couple • gb
9
2026-10-17 • via Nuitee
T
Toyin • couple • gb
9
Pros:

The hotel was very nice with friendly staff who went out of their way to make our stay comfortable and enjoyable. They were accessable at all times.

Cons:

Room had cobwebs, you were unable to use your devices on the TV lack of access to HDMI, you were unable to access spa facilities after check out and toilet was not working properly water leaking. Staff were informed of this.

2026-10-15 • via Nuitee
T
Tracey • couple • gb
9
2026-10-14 • via Nuitee
S
Samantha • couple • gb
10
2026-10-14 • via Nuitee
C
Christopher • couple • gb
10
Excellent Hotel
Pros:

Always a good stay. rooms very clean.

Cons:

No problems

2026-10-13 • via Nuitee
K
Keith • solo_traveller • gb
8
Nice ideal for the purpose I booked it for
Pros:

Excellent breakfast relaxing lounge

Cons:

I am a smoker as had a room almost as far as you could get from the front door which was a bit of a pain
I also had an “anti man’ toilet seat the one that falls down when urinating

2026-10-12 • via Nuitee
L
Lesley • solo_traveller • gb
10
Pros:

Could not fault anything all good

Cons:

Nothing

2026-10-12 • via Nuitee
D
Daniel White 19 • couple • gb
3
Pros:

Location

Cons:

Overpriced for the quality of hotel

2026-10-11 • via Nuitee
K
Karolina • solo_traveller • gb
8
2026-10-10 • via Nuitee
A
anthony • couple • fr
10
Séjour au delà de nos attentes !
Pros:

Superbe découverte ! Nous avons passé un séjour au delà de nos attentes, le personnel est très aimable, l’endroit est très cosy, les chambres sont confortable et le petit déjeuner est vraiment complet, de qualité et savoureux ! Nous vous remercions pour ce moment passé à votre hotel !

2026-10-10 • via Nuitee
M
michael • couple • gb
9
2026-10-10 • via Nuitee
K
Karolina • solo_traveller • gb
8
2026-10-10 • via Nuitee
A
alessandro • solo_traveller • it
10
Pros:

La colzione direi ottima

2026-10-09 • via Nuitee
V
Victoria • couple • ch
8
2026-10-07 • via Nuitee
A
Anthony • couple • gb
10
Very quiet and good breakfast
Pros:

Clean modern and friendly staff

Cons:

Bed mattress

2026-10-07 • via Nuitee
T
Tracey • family_with_children • gb
8
Pros:

We stayed for one night, it was a bit of an emergency. We we're actually recommended by a bus driver. We arrived very late and left early. The staff were very friendly and the room was great for what we needed.

Cons:

Couldn't get a beer ,but it was late so I won't hold that against you.

2026-10-07 • via Nuitee
G
Glen • solo_traveller • gb
9
Pros:

The staff the spa the breakfast

Cons:

The steam was not working the dinner menu was not for people that has gluteen

2026-10-07 • via Nuitee
N
Nicholas • solo_traveller • gb
10
2026-09-19 • via Nuitee
R
Raoul • extended_group • nl
8
Ideaal voor op doorreis
Pros:

Ruime kamer en goed ontbijt

2026-09-19 • via Nuitee
K
Katrina • couple • gb
8
Pros:

Everything

Cons:

Nothing

2026-09-18 • via Nuitee