Felbridge Gatwick Hotel & Spa

Hotels
8.4 (2993 reviews)
London Rd, East Grinstead , East Grinstead , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Clean, well maintained rooms
Comfortable beds / recent refurbishments
Good breakfast (buffet) and enjoyable dinners
Excellent spa, pool and leisure facilities
Gym available
Convenient/good location and courtyard/outdoor areas
Balcony and working air conditioning
Cons:
Breakfast perceived as expensive by some
Room issues: small/dark rooms, plumbing/drain problems
Noise issues in some rooms (extractor fan, noisy bed, evening noise)
Reception/service inconsistency (unanswered calls, unwelcoming receptionist)
Bar limited hours / no food on certain days
Pool/jacuzzi could be warmer
Fridge not cold in hot weather
Limited dinner menu at times

Categories

Cleanliness
8.9
Multiple guests commented the hotel and rooms were very clean and well maintained; only occasional issues (e.g. bathroom drain smell in one stay).
Service
8.4
Staff are frequently described as helpful, friendly and attentive, though there are a few reports of an unwelcoming receptionist and unanswered phone calls.
Location
8.9
Several mentions of a great, convenient location (easy to find, good for hospital appointments) and no plane noise for some; one mention of road noise.
Room Quality
7.6
Bedrooms often praised for refurbishment, comfort and blackout curtains, but multiple guests reported issues (small/dark rooms, plumbing/drain problems, noisy bed, extractor fan and intermittent fridge/TV issues).
Amenities
8.6
Leisure facilities (spa, pool, gym) are repeatedly praised and described as immaculate; minor gripes about pool/jacuzzi temperature and occasional limited bar/food service hours.
Value for Money
7.8
Mixed signals: some find bar prices reasonable and breakfast good, while others note expensive breakfast and limited dinner options, lowering perceived value for some guests.
Food and Beverage
8.6
Breakfast and several dinners are described positively (excellent buffet, very good dinner), though the dinner menu can be limited and breakfast was called expensive by one guest.
Overall Experience
8.4
Overall stays are described as very enjoyable or excellent by many guests thanks to service, cleanliness and facilities, with isolated operational or room-related issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:40

Property Description

Luxurious Rooms and Amenities

Indulge in the comfort of our rooms featuring a Hypnos bed, high-pressure shower, and free WiFi. Enjoy 24-hour room service for your convenience.

Exquisite Dining and Relaxation

Savor international dishes at the Bay Tree restaurant or unwind at the Qube bar with British favorites. Rejuvenate at the Chakra Spa with various treatments, a swimming pool, sauna, and Jacuzzi®.

Convenient Facilities for Business and Leisure

Benefit from on-site parking, 8 meeting rooms, and proximity to Lingfield Racecourse and Gatwick Airport. Experience a perfect blend of work and leisure at Crowne Plaza - Felbridge.

Book now to experience luxury and convenience at its finest!

Important information:

The Spa & Leisure Center is open daily from 08:00 to 21:00.
Please note that the pool is for adults only with the exception of Family and Children Swim time from 08:00 to 10:00 and 18:00 to 21:00 daily.
Access to the SPA treatments is by reservation only and is subject to availability.
Reservations are required for dinner.

Please add We Operate Cashless – Card & Digital Payments AcceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 2993 reviews
Cleanliness: 8.9
Service: 8.4
Location: 8.9
Room Quality: 7.6
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 8.6
Overall Experience: 8.4
D
David • solo_traveller • gb
10
2026-08-29 • via Nuitee
P
Paula • couple • gb
10
2026-08-28 • via Nuitee
K
Kara • family_with_children • gb
7
2026-08-28 • via Nuitee
N
Natacha Moinard • solo_traveller • fr
9
Pros:

Jardin paisible à l'écart du bruit. Endroit idéal pour voir l'éclipse. L'équipe a gentiment mis nos vélos à l'abri. La proximité de Standen qui est absolument à visiter.

Cons:

Hôtel surtout pour la clientèle professionnelle donc manque un peu de chaleur

2026-08-28 • via Nuitee
C
Carl • solo_traveller • gb
10
Pros:

Great staff, clean room, quiet, good price.

2026-08-28 • via Nuitee
L
Lynne • couple • gb
10
Absolutely charming
Pros:

Cleanliness

2026-08-27 • via Nuitee
N
Natalie • solo_traveller • gb
10
2026-08-27 • via Nuitee
K
Kayley • solo_traveller • gb
10
Pros:

Enjoyed a quiet night away, with a lovely spa access.

Cons:

Very limited menu if you want to eat at the hotel, we went to a local pub within walking distance which had much more to choose.

2026-08-26 • via Nuitee
F
Fiona • couple • gb
8
2026-08-26 • via Nuitee
A
Annie • solo_traveller • gb
10
2026-08-25 • via Nuitee
Y
Yelitza • solo_traveller • gb
4
Cons:

Las restricciones en las áreas.. mis hijas no pudieron disfrutar más debido a sus edades

2026-08-25 • via Nuitee
M
Michelle • couple • us
7
2026-08-25 • via Nuitee
S
Sims • solo_traveller • gb
9
Lovely hotel
Pros:

Lovely hotel, very quiet, helpful and friendly staff. Nice pool and jacuzzi.

Cons:

The bar and restaurant would be better if separate.

2026-08-24 • via Nuitee
N
Niall • couple • gb
8
Pros:

Good facilities, clean and tidy

Cons:

Upon arriving asked if we wanted to use the spa facilities to which we said no we were greeted with a bit of an off handed unnecessary “oh ok then” from the member of staff. The hotel was used for a rest stop after undoing surgery on my eye.

2026-08-24 • via Nuitee
J
Jodie • couple • gb
1
I asked for a nice bathroom with a nice bath and when I arrived, they gave me not a very nice room. I have stayed a few
Pros:

Spa

Cons:

The bathroom was awful

2026-08-23 • via Nuitee
D
David • couple • gb
10
2026-08-23 • via Nuitee
S
Sesay • couple • gb
1
Cons:

The bed pillows had blood stains on them, there was something in the bathroom with a label on it saying “do not touch” which was making a very loud noise upon arrival, the door had to be closed for us to not be able to hear it but even that didn’t work

2026-08-23 • via Nuitee
A
ANTHONY • solo_traveller • gb
10
One nighter
Pros:

Clean comfortable room, excellent breakfast, and lovely lady Sandra,very helpful. Many thanks.

Cons:

Nothing all fine.

2026-08-22 • via Nuitee
N
Nancy • solo_traveller • us
10
Attentive staff, clean rooms, good location for traveling within UK
Pros:

The restaurant staff comped my breakfast, apologizing for my having to 'wait so long' for a table. I appreciate the gesture as it indicates their awareness of the guess experience! (BTW I did not wait long - maybe a minute?!)

2026-08-21 • via Nuitee
C
cheryl • solo_traveller • gb
8
2026-08-19 • via Nuitee